Good store and good location - on Gilead Road, off Statesville. Sizable parking lot, allowing for…read moregood amount of parking. Inside, there were plenty of supplies/products. Staff was helpful upon checkout. Good store for picking up necessary auto products.

Terrible customer service. Obviously the phone is more important than the customer standing right…read morein front of them! The guy answered 3 calls while I stood there for 10 mins.

2/5 - Disappointing Communication and Long Delays…read more I ordered a set of wheels and tires from Rimzone on December 12th, and my order isn't scheduled to arrive until January 5th. While delays can happen--especially around the holidays--the lack of communication is what really makes this experience frustrating. Throughout the entire process, Rimzone never once took the initiative to provide updates. No proactive emails, no status check-ins, nothing. The only way to get information is to reach out to them directly, and even then, responses feel reactive rather than helpful. As a customer spending good money, I shouldn't have to chase basic order updates. What makes this even more disappointing is that after looking back through my old messages, I realized this exact same issue happened the last time I ordered from Rimzone. So unfortunately, this doesn't feel like a one-off holiday hiccup--it feels like a pattern. The products themselves may be fine, but customer service and communication matter, especially when you're waiting weeks for wheels and tires. At this point, I honestly recommend buying local or choosing another online retailer that values keeping customers informed. I really wanted to have a better experience this time around, but the repeated communication problems and long wait have made it hard to recommend Rimzone going forward.

Top notch customer service with quality products with excellent installation!!!…read moreAlways a fun experience when shopping there!

parts is parts: sometimes you need new, other times you come here. I've been in places like this a…read morecouple dozen times looking for odds and ends like mirrors, seats, glass, and heads, but most often it's OEM rims with 30k to 130k miles on 'em because I like having a full size spare and five wheels that match. APUP is unique in my travels since most of the vehicles are elevated!! keeps the cars and the customers from getting quite so full full of filth when it rains. lots of recent cars and trucks but still a few behemoths in the yard with serviceable components on 'em, even got some vocational trucks out there. prices are fair and your labor is included! so bring the family and make a day of it, you'll be glad you did (sort of)

You arrive and staff will tell you where to find the vehicles you are looking for. It is a mess out…read morethere! It's best not to wear your best kicks as you are likely to step in muddy puddles. For those of you who are rookies like me, don't forget your toolbox and a pair of gloves! You may want to put them in a backpack so that you don't have to put them down, move to another location, and forget where you placed them. That happened to a couple people I ran into on a few visits. Try to take notice of your location so that you can find your way out and back again, if necessary.

Do not do business with this establishment. The gentleman is very rude and unprofessional. This…read morebusiness is not dependable nor customer friendly. I have NEVER had to pay a deposit for any car part nonetheless a used one. Then I'm told it will take an hour to retrieve the part @ 11. By 2:45, said part STILL isnt ready when I began to question why after spending a day in a half waiting on this bum he said come back and get your deposit so I did. A lower like this makes it hard for small businesses period. Good luck and at your own risk

Great people to do business with very helpful great prices parts were ready when they said great…read morehelp thanks guys

Shop keepers are helpful, fully staffed and they have tools you can borrow so you can do some minor…read morerepairs right there.

Wife came in yesterday morning around 11 to try and replace her fob battery. Seems simple enough…read moreright? WRONG! The racist behind the counter told her "you have to know what kind of battery you need" meanwhile he's standing behind a computer that's utilized to search car parts and accessories. This lazy jerk refused to help so I walked in shortly after my wife walked in and grabbed the keys and walked out the store. If you only want to help certain people, move out to the sticks where you will be happy helping people with the same complexion. I don't recommend this unhelpful store.

These guy are great . Knowledge, professional, and honest. Local conviently located well run…read moreservice business.

Just picked up my truck, paid almost $450, and it's in a worst condition than I drove it in. It's…read moremaking abnormal bad engine noises that never existed prior to my driving it in for a simple stuck spark plug. I was forced to pay $450 to get my key, for a worse condition engine than what I drove in for. I beleave that I'm due a reimbursement for making a quiet engine turned into a loud rough engine. I would hope a fair settlement prior to my filing a small claims lawsuit this week.

I can not begin to tell you how helpful Nick, Alex, and Gizell were in getting my daughter into a…read morecar she wanted. Not only did they get her into the car but got the payments lower than originally stated but helped her on her way to freedom. I am 3000 miles away across country and doing business with them made this purchase less stressful. They understood our needs and concerns and made the sale go effortlessly. Again from the bottom of our hearts we thank you. Anyone would be amazed at how hard they work for you to put you in the best purchase EVER!

I had the pleasure to meet and work with Dylan Teckenbrock as my sales consultant. He was very…read moreknowledgeable as well as professional. Dylan listened to what I was looking for and helped me ensure that I was able to find exactly what I was looking for. I could not have asked for a better person to help me with this purchase.

Terrible communication, not negotiable at all, gives very small discounts even when coming in with…read morecash, stay away.

We had a pretty rocky start when I bought my truck. However since voicing my frustration and…read moreconcerns, I go straight to Steve and he takes care of us. Thank you!