This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.

They have serviced our two vehicles on three occasions. Friendly. Get to the point ballpark…read morequotes that are around what they charge. No curve balls. Clean waiting area. Efficient service. They call me at work to give updates on repairs & to get approval on anticipated costs before doing labor with no "by the way we found something unexpected" lines. I've been happy with the results, felt the prices were reasonable and will return when needed. Reliable loaner cars ($20/day) are a huge bonus. I can drop my vehicles off & get off quickly to work without additional paperwork. If you coordinate well & speak with them before arrival, then you can drop your vehicle off and literally be in & out within 5 minutes in a loaner car. Very nice.

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

Happy and efficient staff! Excellent customer service! Always a good price and the job is done…read moreon time or before they say it will be done.

The service that we requested for new tires couldn't have been any better! Through many years of…read moreservice, it honestly doesn't get better than this! I will always keep going back to Discount Tire in Inver Grove Heights! The front desk personnel and technicians are absolutely "outstanding!" As a disabled veteran, I promise that I wouldn't steer you wrong. I feel that I'm very lucky to have these folks work at this Discount Tire! They have a great inventory of tires and sometimes there are sales on the tires. Through September 21, there was a $80.00 discount on the tires that I selected. Truly, it is the employees that make this store great! The quality of the work is "outstanding!" And, there is true value here!

Fast, friendly service. We have been getting our tires with Discount Tires for many years. Always…read morehappy with the service. They do free rotations and repairs. Discount Tires has even repaired tires on tires that weren't purchased there, for free.

I have visited this place at least 5 times and each time I was completely satisfied with the…read morequality of service and price. Good job

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

I have been a 22 year customer. That's longer than my marriage of 17 years! That should be enough…read moreto tell you what I think of this business. Always fair and honest. Always friendly. Always helpful. Love the overnight dropoff option. Seems to me my cars always need attention in the evenings after they are closed. No problem! I can leave it there with their key dropoff option. Thanks for the constantly great service!

Walked in for my first oil change at RA&M. Keng was super chill. I didn't like that my appointment…read morehadn't been scheduled after a 12 minute phone call with their receptionist. Nonetheless Keng got me in right away. Great customer service. Will I be back? If all goes well with my engine the next three months, for sure.

had appointment for an oil change they canceled it. schedule it for the next morning got a ride…read more They kept the whole day and still didn't do an oil change. would not recommend this place.

Son brought car in to get oil change and just wanted conventional. Employee was not very polite…read morepushing full synthetic. 2nd chance after previous experience with poor service at Mankato location. Will not be going back

Let's start with this: I have never given a favorable review to B&S. Typically my experiences have…read morebeen unfavorable. Customer service is usually lack luster & lack serviceable. Lol This time, from just pumping gas, has always been friendly. The ladies at the register have consistently been warm & personable. Upon entering the service center, still warm & personable. Plus, the service manager is a WOMAN! WHAAAAAT?! So ot felt "safer," with noone "mansplaining. " Even the man that worked at the service center wasn't doing that, just explaining everything & kind. He even offered a ride back to work, so I didn't need to Uber back. They may become my new "car guy," since I haven't found one yet. The only reason it isn't 5 stars, is because I spent a lot of money. Lol My experience was quite a surprise & I left pleased.

Great service and they explained everything that needed to be done and how long it will take to get…read moredone