Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

I visited this location today for a set of tires and my experience was HORRIBLE!!!! For starters,…read moresomeone looked like they may have taken a nap in my passenger side seat. My chair was laid all the way back and they told me that they sat in the seat to look for my tire lock in my glove compartment, then stated that no one sat in the seat. I had a pair glasses in my passenger seat that one of their techs STOLE. The glasses were $100, however it was my hard earned money that paid for them. It's not about the price but more so the PRINCIPlE. The manager was the worst and I would NOT RECOMMEND this location or business to anyone. Please make sure to remove your items from your vehicle if you choose to visit them. The worst customer service EVER!!! BEWARE... the 1 star was given because I had to give a rating in order for the review to be posted. This location should not receive any stars.

NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

We came here and worked with Tony and had an absolutely fantastic experience! We were buying our…read moredaughter a car and had them give it the once over. They were very detailed and gave us an excellent review of the car. It had only a couple of issues, which they took care of professionally. They also did an oil change. I can highly recommend them. It is an excellent place to go for the care of your car. Tony was a pleasure to work with!

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Not only have we fueled up at this corner gas station, but they also have a service station where…read morewe've taken our vehicles in for service from time to time. Their certified mechanics know their way around an engine! And they do State Inspections. Access from either Patterson or Three Chopt is a breeze with plenty of space to maneuver and several pumps. They can be on the high side for this area, but this is a clean, nice business with attentive customer service. There's no convenience store or car wash... but they are community oriented as they feature book signings, poetry readings, art shows and other events from time to time. They also distribute a monthly newsletter to keep their customers informed and entertained. Village Exxon will get you road ready! Call to schedule an appointment for faster service.

Well, I quit going there two years ago after they failed to install ball joints properly and I had…read moreto take it somewhere else after paying them $1600. And two years later, they're still costing me money turns out they put the wrong lug nuts on one wheel. They used to tapered nuts. Which in return cost me more time and money. I would stay away clear of this place. They were great 10 years ago, but the last few years has been nothing but disappointment and incompetence and lack of very poor mechanics. Immediate combat.

Seredni is close to my apartment, and I've been taking my car there for inspections, service, and…read morerepairs for a few years now. The folks working are always kind and they get me right in when something pops up like concerning low tire pressure. I've had ongoing issues with one of my tire's valves and they've repaired it a couple of times now. The last time I visited, I figured I'd need to drop my car off before work, but nope, they got me riiiight back -- in and out in no time. It was super impressive, and I very much appreciated it. Reasonable prices overall too.

They are absolutely dishonest, untrustworthy scamming frauds who will try to up sell you. I brought…read morein my jeep which had electrical issues. I usually do most of the work on my jeep but in the middle of moving I needed to have it fixed quickly. I explained the problem to them and suggested that it was the alternator and not the battery since the battery was fairly new and the problems I was facing are usually related to the alternator they said no I needed a new battery so I took their word. What do you know two weeks later I have the same problem I bring it in and they tell me it's the alternator!!! Real con artist over there please take your business anywhere else. Oh also didn't even test my battery after the first visit to see how it ran wonder if it's because they knew I was going to have to show up two weeks later because the alternator was bad.

We came in with our kids Sunday evening with a flat tire just before the store closed. Rather than…read moresend us away, Frank Lester welcomed us in and took amazing care of us! Frank and his team were professional, courteous, and prompt. We were in a real bind and they came through! Would recommend them to anyone. Thank you!

Called before driving 13mj over there for a tire rotation. No one answered the phone so I dropped…read moreby to see if they could get me in. It was super slow, and was told that they don't have the weights to balance the tires. I have never heard of a tire rotation place being out of weights, it seemed like they just didn't feel like doing the work.