I had the pleasure of meeting Jeffrey today as my car needed a fuel cleaner, he took me to where I…read moreneeded to go and gave his expertise on what to choose as I had no idea what to get. Jeffrey is not only an asset to your store but super kind and knowledgeable!!!! Thanks man!!!

Great experience, came in for a key fob battery and the gentleman that helped me went above and…read morebeyond. Changed out the battery for me and everything. Definitely coming back!

This place is going out of business so everyone is going to get their discount. Employees are…read morechilling but try to avoid the lady with pink hair. She went off on some old man who only spoke Spanish because he tried to open the front door and it was locked. Pink hair opened the front door, like 5 mins after he tried to open it, and started yelling at this man saying their systems are down and him trying to open the door was getting her upset. Go after 5pm, I am pretty sure she is gone by then

Robert is very helpful And knowledgeable…read more I'll continue to go back with such excellent customer service . Great asset to your company ! Nice to know there's good workers out there #chevycustomer

I'm incredibly grateful to have purchased my 15th vehicle from Ford of Montebello. The fact that I…read morecontinue to return--and will continue to return--speaks volumes about the outstanding service I receive every time. A special thank-you to Justin and Nizar, who have consistently gone above and beyond for me and my family. They are knowledgeable, patient, professional, and always willing to take the time to make sure we have the best experience possible. When you find people you can trust, treat you with respect, and genuinely care about your needs, you stay loyal. That's exactly why I keep choosing Ford of Montebello. Thank you, Justin and Nizar, for your exceptional service and for always taking such great care of my family. 15 vehicles and counting! If you're looking for a dealership you can trust, I highly recommend Ford of Montebello and the incredible team there!

I don't normally leave reviews like this, but I'm honestly disappointed with how this situation has…read morebeen handled. I brought my 2018 Ford Explorer in for a recall service about a month and a half ago. Before taking it in, my driver's seat was working properly and was adjusted to a higher position. When I picked up my vehicle, the seat was noticeably lower than where I had left it, would no longer raise properly, and was making a noise that had not been present before. I immediately brought it to the dealership's attention and did not even leave the Ford lot because it affected my visibility while driving. As someone who transports my children daily, this is a safety concern. During my conversation with the Service Director, Steven, he explained that they did not yet know what had happened and that an investigation would be needed. He discussed that vehicle handling during service could be one of the possibilities being reviewed. Because of that conversation, I expected a thorough investigation and a clear explanation of how the final conclusion was reached. I was later contacted to schedule another appointment. The dates offered did not work because of my work schedule, so I asked if I could bring the vehicle in on a day I had off. I was told the service department was extremely busy and that there was a good chance my vehicle would not be looked at that day, but that I was welcome to bring it in. I brought my vehicle in, and approximately two hours later I received a call stating the issue was due to wear and tear and internal binding of the seat motor. What was frustrating was how quickly a definitive conclusion seemed to be reached after I had just been told there likely would not be time for a full inspection that day because they were already booked with service appointments. I asked several questions, including whether the condition of the seat had been documented before service, whether the seat position was noted during intake, whether camera footage or vehicle handling had been reviewed, and what specific steps were taken during the investigation. I never received answers to those questions. My concern has always been simple: the seat was functioning properly before the recall service and was not functioning properly when it was returned to me. Even if the dealership believes the issue is wear and tear, I never received an explanation as to how that conclusion was reached or what investigation was performed to rule out other possibilities. Steven later informed me that Ford Corporate would be contacted and that a Ford representative would review the situation. I was told I would receive an update afterward. I followed up multiple times by email, documented my safety concerns, and even stopped by the dealership in person. During that visit, I was told Steven was not there and that no other manager was available, that they come in when they want. It has now been over a month and a half, and I still have not received a response, update, or follow-up regarding the corporate review. At this point, my biggest disappointment is the lack of communication and follow-through. If a customer is told there will be an investigation, a corporate review, and a follow-up, then there should be follow-up. I would appreciate transparency, clear communication, and answers to my questions. More importantly, I would like this issue properly addressed and resolved. I simply expected better customer service, especially with a concern that affects safe driving and the safety of my children and myself.

I came in with a check engine light, and Moe and his team were awesome! They kept me informed…read morethroughout the entire process and even took pictures underneath my truck, where I had some minor bumper work done previously. Moe and his team pointed out some deficiencies from the body shop that I wasn't aware of. They worked with me to get everything taken care of in a timely manner and made sure I understood what was going on every step of the way. I really appreciate their professionalism, communication, and dedication to customer service. Great job, Moe and team! I'll definitely be back for my future service needs.

1/5 Honestly one of…read morethe worst dealership experiences I've had. The entire place gave off a low-class, low-end dealership vibe where it felt like the only thing that mattered was their own bottom line, not actually listening to or taking care of the customer. I brought my friend Marcos in as a NEW potential client because I thought I was bringing him somewhere that would actually take care of him. I was willing to co-sign for him if necessary and was prepared to put $15,000-$20,000 down myself to help make the deal happen. We were serious buyers and absolutely prepared to spend money. Instead, the salesperson assigned to us seemed distracted and more interested in pushing one specific truck than figuring out what Marcos actually wanted. The guy didn't even take us outside to properly show us a truck! Imagine walking into a car dealership ready to buy and they can't even be bothered to walk the lot with you. The experience was disorganized from the beginning. I had already spoken with Chuck about coming in, yet when I arrived it seemed like our previous conversation had been forgotten. That same morning, another representative called asking if I was interested in a vehicle. I told her I was literally coming in to see Chuck that day and she responded, "Oh, that's right, that's why I'm calling." That pretty much summed up the level of attention and organization we experienced. What bothered me most was the feeling that assumptions were being made about us and what we could or couldn't afford before anyone even took the time to understand the situation. What a shame. I brought them a brand-new potential customer, was willing to co-sign, and was prepared to put $15K-$20K down to make a deal happen. Instead, the way both Marcos and I were treated made us get up and leave. We'll take our business elsewhere and cultivate better relationships with dealerships that actually value their customers and understand the importance of building long-term professional relationships. You had serious buyers sitting in your dealership ready to make a deal and somehow managed to make them walk out. That says everything about the experience.

This is simply the BEST place to buy your auto parts!…read more Not only do they have the hard-to-find parts that you will struggle to find at other stores. But, their prices are 5% to 10% less than other auto parts chain stores too! And, the parts are name-brand quality items, not cheap discount trash! That's super-important, especially in this day and age, where cheap Chinese knock-off parts have replaced so many of the high-quality items. Trust me, you don't save anything by using the cheapest parts! You end up doing the job over again and paying TWICE rather than spending a little more the first time! Cheap imported parts may not even fit, or work as they should. So, get the best parts that you can find! YADIRA (young female) helped me today and she definitely went out of her way to find exactly what I needed. She spent 7 and 8 minutes in the back looking, rather than just saying we don't have it, which is what so many other people would have said. Yadira earns a AAA+ rating for her proficiency and work ethic! Excellent customer-service skills, which is definitely rare in this day and age! But, be sure to use this NAPA store, not the one in Stanton. Because the manager at that location is the exact OPPOSITE of helpful. They carry specialty items here too, that chain stores simply do not stock because of low sales volume. I purchased anti-seize compound, which prevents threaded fasteners from becoming corroded and hard to disassemble. Most stores do not have that item. All in all, if you repair your own vehicle, then this is your best source for whatever you need. If they don't have it, they will order it. As a vehicle owner, the more you can do for yourself, the better off you will be. Auto repair shops use a time-based compensation system, so the technicians struggle to complete the job in the time they are paid for. What that means is they often rush, and eliminate anything that can be skipped. It's not uncommon to find missing fasteners that were never replaced. The technicians have no time to do careful work and you, the vehicle owner, will suffer as a result of that. Also, making your own repairs will save you MONEY, as well. Most likely hundreds of dollars, since shop labor time runs around $200 per hour or more. Plus, your vehicle will be more reliable as well, because you are the one staying on top of the service needs. If you're a beginner, there are two excellent sources for information to guide you through most repairs. First, you can buy the repair manual for your specific vehicle. It will show you everything with the possible exception of rebuilding the transmission, because that is a complicated job. YouTube also has videos that show you the exact steps needed to do common repairs. I urge you to watch a video first, and see someone else doing it, before you begin. Even if you just do oil changes yourself, you end up saving money and time! So, don't hesitate to tackle the common repairs that your vehicle requires. Buy latex gloves, so your hands stay clean! And, definitely safety glasses too, to protect your eyes. Learn all the safety requirements as well, like no loose hair or clothing when you are working on a running engine. If you're brand-new to using hand tools, there are books and videos that show you how to get started. So, don't assume you lack the skills to do most basic auto repairs. The money you save on labor will pay for all the tools and repair equipment that you will need. You are really investing in what's needed to keep your car in good operating condition. Most people do NOT do any of this. They simply drive their car until something is clearly wrong and then they pay outrageous prices to get it repaired. That's the most expensive way to go! BTW, this store carries high-quality VACUUM HOSE too! Not the cheap Chinese stuff that you find in other stores! One of the best things you can do is to inspect all of your rubber hoses and belts, especially if your car is 5 years old or more! Engine-compartment heat takes a toll on rubber belts and hoses and it's not uncommon to have vacuum leaks in rubber hoses that have cracked. If you have a check-engine warning light on, it's possible that the fault is from a vacuum leak in a worn-out rubber line. Fluids have a lifespan as well. The coolant. The brake fluid. The transmission oil. All of these things should be changed after years of use. The only downside of this store is that you must pay in advance for items that are not in stock. And, that's because people call and request special-order items and then fail to come and make the purchase, leaving the store holding an item that they do not normally stock. But, other than that, I'd say you can't go wrong with this store and these counter workers! Much better than average, is the score I'd give them. You should have little to NO PROBLEMS here, at this location. I certainly am satisfied with my purchase today!

Had the best customer service from Santos. Very patient, detailed and extremely knowledgeable about…read moreauto parts. Went over and beyond with helping us out. Deserves a raise!

I had driven around looking for a car part that I needed that same day. Luckily, they had it at…read morethis store. I'm bad at remembering names, but I believe it was Thomas who helped me. He was very helpful and friendly. He offered me some options and immediately ordered my part on the spot. Unlike other 'popular' stores, he actually gave me a courtesy call to let me know my part had arrived. Once I arrived, the store was busy but he quickly gave me the car part and I was able to be on my way. I'll be coming here first next time I need anything for my car.

I placed an online order for rotors and brake pads on 10/29, expecting to pick them up by Friday…read more(10/31). When I got to the store, I was told part of my order was delayed -- okay, things happen. The associate said it should be in Saturday, but for sure by Monday (11/3). I've called twice since then, and both times I was told the parts still haven't arrived. Now I'm being told to expect them tomorrow (11/4). Really frustrating experience -- if there are delays, customers should be notified instead of having to keep calling and waiting. AutoZone would never do this.

Yes, I highly recommend working with Tony at Toyota of Whittier. He helped me purchase my brand new…read moreRAV4. He is a man of his word, communicate greatly, and he is a pleasure to work with. I cannot stress enough that working with Tony made the experience of buying a new car a pleasant one.

AVOID AVOID AVOID…read more Even by used car standards, these guys are easily the biggest liars and scumbags I've ever dealt with. And they are so stupid it's all in writing. First they lied and told me they could sell the extended warranty for $2,900. Then they tried to sell me the same warranty for *$9,000* on a car where they were offering the identical warranty on their own website (same car) for $5,700. They just inflate the prices and try to screw their customers hoping they don't notice. See screenshots below. Then the finance manager claimed it was a "GM manufacturer's warranty" even though that was a blatant lie. It was for a Corvette and he later admitted it was done by Toyota Financial Services. Then they claimed a third party warranty would offer Used fake Chinese parts. Yet another lie. All in writing. Then they promised to reserve the car with a credit card. I told them to send me the info so I could give them credit card for the deposit and book travel. They didn't send it and I followed up three times today. They kept blaming their email system not working and other excuses. He finally sent it as I was walking into a 4PM meeting, and I told him I would sign it when I walked out and call him. I called him as I walked out and he told me that he had someone else coming to see the car and that "they had been trying to get a hold of me all day" - another COMPLETE LIE . I had literally called them FIVE times that day, and had spoken to him less than 90 minutes before. I have the call history to prove it. He also told me they had "30 salespeople competing to sell that car". When's the last time you saw a small town car dealer with *30* salespeople? These idiots wasted hours of my time, and lied repeatedly at every step. (and in case you're wondering, see attached photos where they claimed they were offering a factory GM warranty as a Toyota dealership, as well as the warranty discrepancy) Trust me... Take your business elsewhere.

Absolutely the BEST customer service. Was in and out of there in 15 minutes getting my tire…read morepatched. I've always gone to big chains and was skeptical going to a small shop but these guys really shinned. Thank you soooo much for your super fast and professional service. 10/10 will recommend.

BAD SERVICE!!! I…read morepurchased two brand-new tires from this shop because the employee assured me they were high quality and offered at a great price. Based on that recommendation I agreed to buy them. Just two days later, one of the tires blew out while I was driving on the freeway. Thankfully, I had just dropped off my kids before it happened because I can't imagine how much worse the situation could have been if they had been in the car! I almost lost control and crashed! This was a terrifying experience especially considering these were supposed to be brand-new tires! I expected them to be safe and reliable, not fail after only two days.I will never come back here again and do not recommend buying tires from this business. Based on my experience, the tires were not durable, and I no longer trust the quality of their products or the recommendations they give customers!!