Horrible return policy. Crew has no knowledge about cars everybody is lazy and aren't helpful at all. I wish I could give this place zero stars! read more

They really took care of me. I went in for rear brakes for my 2013 Honda Pilot and Alfred( the grey shirt) was really friendly, knowledgeable and made me feel like I mattered. I would recommend for anybody that values customer service. Thanks Alfred and keep up the good work. read more

Edwin was very helpful when I went to AutoZone. I went in thinking my battery that I had just bought was the problem. When Edwin tested the battery he said it was healthy and it wasn't possible for it to be the battery. He then explained to me that it could been my alternator. So I went back to the mechanic and told him what Edwin had said and he was right! I went back to AutoZone and got an alternator. He was very patient and explained it very well to me. I went in all mad and left with knowledge. Thank you Edwin! read more

My wife and I went in to get a battery for her parents. While waiting in line she looked up what we needed and I went to get it. When I was walking back with the battery the assistant manager called next and that was us. When he asked what we needed I said a new battery and turn in the core. He actually rolled his eyes and looked at me as if I was drooling all over myself and said come on in a dismissive tone. As we walked up one of the employees was talking with a customer using the F word every other word. I'm an adult and have heard the word before but our six year old niece wasn't and hasn't. I've also worked at the front desk of an auto shop and never spoke that way while customers were in ear shot. That is acceptable out back in the garage. Good work on professionalism. Anyway the assistant manager was almost ecstatic that he felt we got the wrong battery. His attempt at an up sale began. And he was so happy trying to explain why it wouldn't work. He wasn't able to collect his thoughts and articulate them before I explained how and why batteries in cars work. And I said fine look up the correct battery and I will get it. He did and walked over with me and said only the first half of the type, and when I asked which one he actually exhaled like an adult speaking with a foolish child and harshly said "that one". I got it and walk behind him of course since he was in charge. We then spent the next 15 minutes while the assistant manager continued to flirt with my wife and gave so many discounts that we got the battery for less than what the smaller battery would have been total. Then when he was done he grabbed the battery acted as if he was going to hand me the battery and put it on the ground when I reached for it. The guy was a total prick from beginning to end. And seemed to have a problem with people that do not look like him. As I don't and my wife does. And yes he was very obvious about that. Also love how he's free with the company's profit margin. It worked out in our favor that is truthfully why we let him pull his crap. My wife and I were both brought up in the automotive business and we both have managed auto shops. We came in to get a bare minimum product to do a quick project and ended up with more than we needed for less than we should have paid for the cheaper item. But that still does not excuse the crap attitude. Combined with the unprofessional lack luster salesmanship. But that's what we've come to expect from autozone. read more

One of the best customer experience I had in a long time. I'm not sure the managers name but it was Friday Nov 27 around 8pm. The store manager save me so much money. I needed a key fob I thought I need to buy a replacement but he took apart my broken one fob and just figured out all I need was to replace the rubber inside. So instead of paying almost a hundred dollars. I walk out with a new battery and the rubber replacement for 20 bucks. Now a days its hard to find good customer service like this. Thanks again read more

I went to pick up my Subaru oil filter that I ordered online for pick up. April answered the phone when I called to ask if they had another one and she put it on hold for us. Very helpful from the start. When I arrived to pick up, my fiancé and I looked around for other items. We grabbed an oil pan, some gloves, wiper fluid, a funnel, and an oil wrench. When we got to the front April happened to help us again. I asked my fiancé if we should buy the shop towels, that's when April told us about the special for the things I was already purchasing that included the shop towels and the hand cleaner. She saved us some money, and we purchased a little more because of it. Great experience here with April. The store was clean, organized, and pretty easy to navigate. read more

What an amazing experience I had coming to this location not only is it my local auto zone in my city, but by far the best team around!! April and Julian were very helpful and professional I would always come here and let everyone know how great they are thank you thank you read more

Went in thinking I needed a new battery since mine kept dying, come to find out it was a loss connection. Alfred was the biggest help I could ever ask for. Thank you so much for helping me late last night. I really appreciate it!! read more

Well apparently they are closed for an hour and thirty minutes during business hours. It says open till 12am I went in yesterday around 930pm and was told I can not purchase nothing because the system is shut down till 1030pm but I can look around the store which was stupid in my opinion... this store is a hub so they have most the parts your need read more

April and the AutoZone staff were extremely helpful and very service oriented! Definitely recommend going to this location!

Amazing service! April was really helpful. Definitely buying my auto parts on this store.

I am first of all a customer for along time now of Auto Zone in Pico Rivera ca. I have always been treated with respect and friendly ness and today I would like to thank Alfred and his shift in the morning. I forgot my wallet today in the store. I had just got paid $ . I walked away and 4 min later I'm looking for it ,can't find it then my phone rings. Yes it's Alfred telling me I have your wallet and the way I found your number is your Auto Zone Reward Card was in your wallet I scanned it and your number name showed up. I went back and thanks to there professional in them I received it with everything in it. Thank you very much Alfred and your shift keep up the good work and honesty that you provide for the community long time and still customer. Gabriel Covarrubias. read more

Thank you Alfred very helpful and friendly autozone is the best go check this location!

I had a horrible experience at this autozone due to the demeanor of the manager Alfred. A young lady I believe her name was Janet was helping me out when the manager overheard and stopped and just told her No! With a very belittling tone. She immediately put her head down and took a step back. Which tells me that he does this often and she feels she can not speak up. So I will. He continued to try and speak to me with a belittling tone just because I did not understand the terminology he was using. When I didn't let myself his tone changed and became more helpful. He led me away to show me the item I needed. Janet called the next person in line to help them. He stopped walking, turned around and in front of about 3 employees and 6 customers loudly told her, " I'm helping YOU right now!" Once again belittling and embarrassing his employee in front of everyone. Where he could have easily said, " why don't you come with us so I can teach you for next time." I was so upset that this man thought that he could speak to his employee in this manner just because she was a female and probably hadn't been working there long and was still in the learning process. Just like he tried to do to me when he first interrupted us and began to help. I was so uncomfortable and upset and my entire experience here was horrible. I can not go back to a place where people are treated in this manner no matter the gender or knowledge they have. This place needs a manager that will teach its employees to be more knowledgeable not belittle them for not knowing. Which she did! He told me I needed the same part that the employee Janet had already told me I needed. Which meant he had no need to interrupt our conversation in the first place. I left this location so upset it ruined the rest of my day thinking about Poor Janet and the fact that she has to work under a man who treats her this way and feels it is right to do so. Janet you were very polite and helpful and I'm sorry you have to deal with someone who is so uneducated in how to be a decent person and treat others with respect. read more

This place has the worse customer service. They should really have one person dedicated to purchases instead of having you wait for people that need help getting parts. read more

I just went to this location to purchase some parts with my mechanic for my BMW had to wait in line for about 15 to 20 minutes because the store was packed which I understand. But after we receive what we needed For my mechanic I asked if he can grab a couple extra things I needed for myself. The sales rep then informed me I would have to wait in line again because I am another person even though me and my mechanic came in together and we were purchasing everything at Once since I was going to pay for everything he needed as well. I did not understand why would I have to wait in line again for 20 minutes when we were already being helped at this store. terrible service and is very disrespectful do not go to this AutoZone it possible use any other one read more

I went to this AutoZone for an alternator for my car the staff was extremely helpful and knowledgeable. I did not know too much about my car and they were able to help me get the correct part read more

I went into this location maybe 2 days ago and Janet helped me she had to of been new because i go to this location a lot and this was my first time seeing her she was very helpful and was trying her best to help me out in which she did and then her very rude manager Alfred interrupted our conversation and belittled her, and spoke down to her just because he was above her position, he should not be taking to new employees like that or treating them disrespectfully because without your employees you wouldn't be able to run a business. Alfred needs to be fired or learn how to talk to employees because i am sure you wouldn't like it if someone belittled your child or disrespected your child when they are trying their best in a new environment you should be fired Alfred you sad angry old bitter man read more

Wanted to shout out to the hottest Puerto Ricano/Bostonian for being so helpful and professional! Thank you for your help!

I needed oil change on my 2015 CLA but couldn't find a filter anywhere except the dealership. Called this Autozone and they told me if I give them my credit card number they will order the filter and have it ready by the next morning at 8:00 AM. I placed the order, went in the next day at 10:00 AM. Waiting in line for 40 min. I have never waited that long at a cashier. They were all working very slow, on purpose because the line just kept getting longer and longer and they probably felt like there is no point of working quicker. Got to the cashier and they told me it was never ordered. Why would you tell me you ordered it and it will be there at 8:00 AM if they never ordered it? I even gave him my cell phone number in case anything changed. He told me he would call me when the filter is ready for pick up. I never got the call... HORRIBLE SERVICE. read more

I want to thank April for the great customer service she gave me today and was able to help me out with exchanging my battery hassle free.

Whenever Abel is working, all of my questions get answered and he actually answers them.. 4 stars because unlike Abel, most people working at this AutoZone don't know a transmission from a door handle. read more

This is my favorite AutoZone! Each time I walk in there are friendly faces willing to assist in resolving any of my automotive issues. I couldn't be more pleased with the staff here. Thanks. read more

April the manager is so sweet n very helpful... she took her time to help us with checking my moms car battery n also instilled a new one... all the stuff are wonderful.. thank u so much girl n all your help... read more

OK. First of all, I am aware that I am a female. However, that does not mean I do not know what I am talking about. I called AutoZone to ask for a very specific part, so the guy just said yeah we sell those and then tries to hang up with me. I stop him to ask him to make sure he has it for MY SPECIFIC car before I drive over there. He then tells me he has to check and puts me on hold (WITHOUT ASKING ME ANY QUESTIONS ABOUT MY CAR!) for 15 minutes! I drive over there because he said they have them (mind you, I'm waiting on hold the whole time as I'm driving just in case he picks up). I get there and he's helping someone at the register, I stand in line waiting to ask. The guy answers another call while Helping the guy, answers his question, then when the guy didn't answer his question he puts him on hold AND MAKES FUN OF THE GUY FOR NOT KNOWING THE ANSWER!! Now I know how it looked from his side when I called. First of all, I'm annoyed that I drove out and they didn't end up having the part like I had suspected, I'm annoyed that they treated me like I didn't know what I was talking about because I'm a young girl, and I'm annoyed that I had to see such terrible customer service. Definitely do not go here if you want to be treated with dignity. Absolutely HORRENDOUS!!! read more

Good service from April's crew on day shift , they will answer ur questions and guide you through the process

Manager is so lazy to help the new coworker get the screwdriver to help the client. Of all the AutoZone this place don't really care for their customers even in slow hour for them. I need badly to replaced my alarm battery for my car and explained that I need it since my alarm keeping going on if I used the key. I got the battery and asked if they could help replaced it for me since I always buy at AutoZone because they included the service. It was just an easy replacement battery alarm. But when new coworker asked the screwdriver from the manager (fat guy) he mentions they don't have a small screwdriver. Come on, you at AutoZone you don't have a small screwdriver. I feel bad for new coworker under that management of the manager. read more

This is the best Auto Zone experience I've had so far! I always get super stressed and worried when it comes to car issues so Auto Zone has always been my go to. This time, my oil lamp light came on and I immediately brought it in to get more oil and to figure out how soon I'd need an oil change. Chris was the guy who helped me out today and he was absolutely amazing. He was very helpful and showed me how to check my oil and when I need to get it changed. He seemed very eager to help me and answered all my questions. He definitely put my mind at ease so thank you !! If anyone is looking for great customer service, Chris is the man to go to! read more

...And I usually do not give five star reviews for Yelp, but in this review, the staff at AutoZone, in Pico Rivera, on Whittier boulevard right off of the 605 freeway, Whittier boulevard exit, has the right machinery working to get you and your vehicle up, running, and on to where you want to go. Alfred, April, Kevin, Cecy and everyone on their pit-stop sales crew will go out of their way to help you find exactly what you're looking for at the right price. They do not go for the quick-fast up-sale. They take the time to make sure that you are satisfied with your order; be it in-store, through the AutoZone App, curbside pick-up or contact-free. And lastly, putting all Yelp aside, I used to shop at O'Reilly's because I thought that the value was better. But after having only a few brief quick stop shopping runs with pico Rivera's Whittier boulevard AutoZone, I became an official AutoZone rewards member gaining an immediate $5 off any order and a recent $20 rewards because of my business. Take that Napa! And now, for yelp's sake, get in the ZONE!! with AutoZone parts. read more

I have a commercial account and everytime I call i get really bad customer service and always get put on hold for more than 10 minutes and then no reply or any help what so ever...customer service is the worst every single time I call!!! read more

While visiting the Pico Rivera location, I was assisted by Nick V that proceeded to check the battery in my vehicle and determined i needed a new one, he proceeded to look it up on the computer and unfortunately it stated that they did not have one in stock but he went above and beyond and found the last one in the back. He proceeded to replace the old one with the new one although it was getting dark out and visibility was minimal as it was pointed out by his manager. He went above and beyond his job and educating me on the new batteries warranty and details. I was beyond pleased with the commitment and pride he took in his job and assuring that I had every need met before leaving the store. read more

Usually has what I need in stock and close to my house but will wait in line or standing alone at counter for around 20 minutes. Was sold the wrong part this time (has happened around 3/10 times now) after waiting in line for long period of time and lady at counter went back and forth between customers instead of handling them one at a time. Would not recommend this location unless you're extremely desperate.. read more

alfred saved my lifeeee!! helped me put on my windshield while raining. truley a life saver! thank you so much alfreddddd!!

I recently walked in holding my dead car battery and was helped out right away. They tested it and determined I was in need of a new one. They quickly installed the new one for free in the cold. I was greeted by every employee there. It was a hassle free professional transaction. read more

I called at 2pm to put a part on hold and they told me that they would hold it for me just to give my name and number when i come in and i was like alright for sure thanks. I go in at 4:30pm after work and i ask for the part on hold and i gave them my name number like they told me. They finally told me that they sold the part and to go another autozone. Honestly they need to get their stuff organized and they need a new manager. read more

Richard and Luis were great in helping me out with my car battery. They both patiently replaced and showed me how to replace my battery. THANKS GUYS!! read more

Thanks to Elizabeth and the parts sales manager on the evening of Oct. 03 for intercepting an online order I placed where the computer showed inventory, but the belt was out of stock. Within 5 minutes after placing the order online, I was called by the parts sales manager. Elizabeth explained to me the issue, I chose another brand belt that was in stock, went to pick up the 2 belts, and I am good to go. Thanks for working together and the fast communication, it is appreciated. read more

Worst customer service, they have you wait like 10min just to pay one item. Need to get more organized.

"April" She was amazing! I came in to get my battery tested and she assisted me rite away and tested and confirmed that it was no longer any good, she helped me select the rite battery I needed and told me to return back if I had any other troubles. Best customer service I experienced in a while from this auto zone. Definitely coming back for April's customer service read more

April was not only friendly and helpful, but skilled. Thank you for being attentive and helping me get to the bottom of the problem with my car. read more