Great customer service here. I was greeted when I walked in, guided through my purchase and given price options vs. being sold the most expensive brand. Henry even came out and helped me install the new headlights. I will for sure be back. read more

This place legally robbed me of $400+ dollars, sold me a catalytic converter 5 year warranty 1 month later my check engine light came on. Catalytic converter wasn't the right one. 11 months later after the car had been sitting (extra car) i get it swapped out for OEM california compliant got the car smogged presented all the evidence of what had happened and they fought me tooth and nail to refund me my money.... When i was refunded they only gave me back half my money and told me because it was installed in my car already. DO NOT SHOP HERE OR ANY OTHER Auto zone ... THEY DO NOT TREAT THE COMMUNITY FAIR. read more

The employees here (especially the older lady with red hair) at this location that were working today around 5 pm April 14th . You guys think you know it all . we trust you to give us the rite part for our car and even after looking in the computer you still manage to sell us the wrong part then after trying to put the part on and realizing it's wrong we try to come back to return it for the right part you won't let us do a return or exchange . Obviously you guys don't know what you are doing and even after you wouldn't exchange your mistake!!! not mine you argue with me when I try to buy the right part and you say to me "size doesn't matter " well guess what bit@h it does !!!! and the smaller part fit !!! I don't know how you guys work there . I'm sure there are more qualified candidates for all of your positions. How dare you argue with me the customer and talk to me like I'm the stupid one you messed up not me . You should be fired terrible customer service . read more

One of the best customer service I've ever received by Alfred. Came in to return a product , and he not only was so helpful but also came outside to my car to help me resolve my issue and recommend solutions to the problem that I had. I thought I had a paint transfer but it was beyond that and he was so helpful! Thankyou so much Alfred and this AutoZone ! read more

I've never could imagine that's I would be so thrilled visiting AutoZone, I needed to change head lights bulbs in my Toyota, so after visiting my mechanic & getting enormous price & Wallmart where I had to wait an hours , AutoZone was so fast & I only paid for my lights, there was Camilla, the sweetest sales person who changed my light bulbs in less than 10 minutes!!!!! Omg! That was amazing!!! read more

If you want to be racially profiled by an as****e by the name of Alfred, then be my guest. Off the rip, he had horrible customer service. He interrupted a conversation I was having with another employee who was helping me at the time and decided to take over even though I didn't ask for his help. This manager has no issues showing his bias which is completely unacceptable. To top it off, he had nasty attitude towards me for a minor misunderstanding. Unnecessary comments and unprofessional all around. I'm surprised this clown still has a job after reading these reviews smh. read more

The "boys" here were too scared to change my battery! First time this has been an issue. The lady at the auto zone on Slauson had no problem with this! If you work here you should know what you're doing and giving lame excuses is unacceptable. read more

Management doesn't have a clue what they are doing , they dont honor there price matching that autozone offers from local competitors.

Jullian was amazing help, came in for radiator hose and coolant for my 2013 Dodge Durango R/T and he immediately took initiative and helped me carry all the antifreeze that i needed to refill the car and walked out the bottles to my car as well to help me carry it all. read more

Stopped by because my car didn't start at the gas station so had to stop and get it checked. The gentleman that helped me was Edgar. He was very helpful and knowledgeable! Appreciate my local auto zone store. read more

AutoZone - Front of store - Auto Parts & Supplies Near Me - Pico Rivera, California

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One of the fastest and easiest interactions I have had. walked in and isaac helped Me out sorry if I didn't i spelled your name correctly thank you! read more

Alfred was absolutely amazing! I came in feeling completely out of my depth, and he went above and beyond to help me. I'm so grateful for his kindness and expertise. I'll definitely be back! read more

My little Kia was thirsty for some radiator fluid and I found a few different brands at this nice medium sized store. My car was also low on power steering fluid which they carried a few brands but not the type that was required for my vehicle. The cashier checked their computer for my car's requirements and unfortunately they didn't stock what I needed. The cashier walked over to the shelves just to show me and double check but it was not in stock. read more

AutoZone - My KIA is thirsty 2023 - Auto Parts & Supplies Near Me - Pico Rivera, California

Thank you Mr. Picasso(Justin) Keep up the excellent customer service, young man.... read more

Very poor customer service please avoid this autozone. I visited this location for battery testing and it felt like pulling teeth to get help and have my battery swapped. One of the employee who works here was very rude and said "there's not much I can do for you." And simply walked away back into the building. As a customer who was polite, respectful and addressed my problems searching for help..that is no way to address anyone. You don't do that, that's not okay. read more

Went into to ask for some V belts and the manager looked me right in my face to tell me that they can't help me here because the parts are all over the place. He sent me to another autozone because he said they are more organized. He Looked bother to do his job when asked. Complete waste of time. If he can't find it by typing it in the computer he won't bother to go out of his way to do anything else. Do yourself a favor and go to the Whittier and Hadley store where they wanna help their costumers. read more

I love that they are open late and have a good selection of car parts. I got a replacement oil filler cap for only $7 and it fit perfectly.

I needed a battery for my chopper! No other auto parts was open!!! I needed to leave by 7:30!!!! They were open and had a HUUUGE selection! Thank God for Auto zone early open on a Sunday no less!! ! read more

Dart is a awesome worker, multi tasking and gives great customer service :) Very humble, caring

I recently made a purchase at this location and a week later I realized that I didn't need the parts. My dilemma was that I had misplaced my receipt and knowing the return policy I assumed that I was stuck with the purchased items. I visited the Pico Rivera store and a very gracious young lady went to the trouble of searching their system and printing me a duplicate receipt. I transacted the return and departed an extremely satisfied customer. I don't live in Pico Rivera but this Store will be my automotive retail spot from now on read more

Customer service is a hot mess. I dont know how the regional managers allow these workers just let customers stand for more than 10mins while they walk around like ducks! How is this place still in business? You ask one worker for an item then they forget and skip your turn? And its my fault? No! This place needs new staff! read more

I went in to pick up a battery at 11:00 at night they don't close until 12 . Alfred an old ass**** didn't want to give me my battery such an easy thing they kept the doors locked since 10. If old people can't handle the job why tf you have them working there bs.!! read more

just like a previous customer, I was also denied warranty of returning a part... they first started claiming that the part was not in the system/ then saying I broke the part when you can see the damage came from the inside... these people act like they are mechanics when in reality some of them dont have the knowledge on vehicles.... love the workers that do know and take the time to help you find what you need and replace what is under warranty... just how it should be. I would recommend going to another autozone location... managers here don't know how to work on computers and do a simple warranty. read more

Horrible customer service and waste of time with this place. They wouldn't honor the warranty even after their battery tester said the battery was bad. The manager insisted it was not the battery and may be an alternator issue, even after they charged the battery for 7 hours and the car would still not start..he said i needed to return again so that he could test it for himself because he didn't trust his team apparently. It wasn't until the FOURTH trip and proof from an auto electric shop that the battery was indeed bad. Finally got a replacement on this "top of the line" $350 battery that they recommended. Horrible team looking for every way to not honor the warranty. read more

On 3/14/23 I called in need of new wiper blades for my vehicle. Alfred had great customer service and was so friendly and helpful. He held the items I needed while I was headed to the store to purchase them. He even came out to install them on my car in the rain! He went above and beyond! Thanks Alfred! A thanks to the female associate who rang me up(I didn't catch her name). She was kind and helpful as well. My reciept says CSR-51. Register 20 read more

I know nothing about cars, and Alfred made me feel so comfortable coming here for my car. I came in on 5/25 at 9 PM for some items that my friends recommended for my "scratched" car. Immediately after walking in, Alfred introduced himself and asked me for what I needed. We went on the aisle, and I explained that the brands and products don't really matter to me as long as they can do something for my "scratched" car. I showed Alfred a photo of the car, and upon knowing that I did drive the same car to the store, Alfred graciously offered to take a look at the scratch himself. He used a cleaner and rubbed away at the "scratch." It started coming off! I was ecstatic. As it turns out, it was just on top of the paint of my car. Alfred showed me what he used, and I bought that instead. He also took the time to teach me that I was going to buy initially would have damaged my paint even more since there was no scratch to begin with. I would highly recommend this AutoZone, and their staff for all your needs. Thank you again, Mr. Alfred!! read more

I went in yesterday (6/1) to buy a new battery and get it installed. April and Nick helped me. They were both knowledgeable, knew what they were doing, and applied highly satisfied customer service. I highly recommend approaching them for assistance . Thanks !! read more

Alfredo the store manager was so very helpful with helping me with the incorrect part the store's system gave me. I was very upset and gave him a hard time over the phone while he remained very calm while helping me resolve the problem. I walked in the store and met him in person. I was surprised he was still very cool, calm and collected while helping me obtain the correct part. I highly recommend this store. I had to get an UBER back to the store. It was cold outside. My girlfriend could not stand too long and he went above and beyond by getting a chair to sit on while we waited for the UBER to arrive. Thanks Alfred! God bless you! Juan & Becky www.jcpm.com read more

This auto zone is horrible. They are always have problems at 11 saying that their systems are down so they close Alfred was very rude with this situation this was very inconvenient and I feel disrespected by Alfred. Alfred said and I quote " you guys should go somewhere else because we are close due to technical issues" and then just closed the door on us if I was able to give zero stars, I would. If you guys can't stay open until 12 why even advertise on your guys website. read more

Horrible associates . There's no direction on the the lines . They are rude and really are only parts pushers. Have no experience. I'm forced to come here because it's the local hub . I highly recommend you drive to another location. I'd give them 0 stars if possible. read more

Waited in line for 20 minutes to pay for a small item. When it was my turn to pay, the employee said "I am sorry the register locked me out, wait for my co worker to charge you" I simply left the item and left. This auto zone hired snails for employees. Never coming back here. read more

Worst customer service they always give me a hard time with exchange warranty merchandise.. simple battery swap and they can't even honor the simple procedure! "The worst location" you guys suck ! read more

Just bought a power steering line for my car. It fits and works great. The customer service was very helpful and got the part right. Very happy that my car is up and running again. read more

So I went to the AutoZone on Whittier and Indiana and they were great I can't complain the supervisor went over and beyond what he needed to do to help me and he also called another store to locate the item that I needed unfortunately the supervisor from the other location was hanging up on him not once but twice so how is he supposed to do his job when the other supervisors aren't cooperating I don't understand that so finally I drove down to that other AutoZone in pico Rivera on Whittier Boulevard and I was able to get my item but after realizing how rude the supervisor was not only to me but to her coworker over the phone I have to say she was very rude and disrespectful. read more

Big shout out for such a very helpful nice, employee named Kevin. Helped me out by changing both my brake bulbs without rushing to get thru it. Very polite and charming. Ladies please don't hesitate to ask Kevin for help with your auto. Give him a raise! read more

Alfred gave me great customer service went above and beyond in helping me and explaining everything in detail what might be happening. I will definitely be back to this location if ever I need assistance again read more

As a girl it's so intimidating having to deal with anything car related but Alfred helped me out with no judgement. I had issues with my battery and needed a jump start in the morning so I went to see if it was my battery or something else. I was helped within 30 seconds of walking through the door. I told him the issue and right away he got a machine tested my battery and determined it was the battery terminal. He showed me the part I need ($8) and installed it for me right after checkout. Thank you Alfred you saved the day! read more

I have nothing but good things to say about this place. Alfred the assistant manager really went out of his way to help me out. He took the time out to listen to my problem and pinpoint the problem. Im not a car person and Alfred took care of me. Highly recommend this place read more

I was having some issues with a car battery that I had previously purchased from AutoZone, and came into this location to get it checked out. I was helped by Luis, who was eager to help me out. Luis was very professional and friendly, but what I really appreciated was that he genuinely cared about the issues that I was having and provided tips to help me take better care of my car battery. He took a look at my battery and confirmed that it was still under warranty. He took out my battery, and replaced it with a brand new one within 5 minutes, and that was it. It was done. Easy peasy. I really appreciate the help that I received from Luis, and tried to tip him but he told me that they can't take tips, so I decided just to write a review instead to shine a light on this outstanding service. Thanks again Luis, your service is very much appreciated! read more

Came in for an air filter and was greeted immediately and helped right away. I was in and out under leas than 5 min with the air filter I needed. Good speedy service. read more