eDo not buy from Advanced Auto Parts 15142 LaGrange Rd, Orland Park. Poor, poor customer service…read more I asked for warranty information on a prior car battery purchase from them to see if it was covered and they did not know what it was at the time of my purchase. When I asked them to find out, they told me to call Corporate. I said, that is really not customer service, how about you call them? Then they said why don't I go to Auto Zone? WOW that is really poor customer service? So, why would I or any of my family or friends ever go back to that location again? Horrible service!

This place was ok. I walked in the door and pretty much everyone just ignored me. They don't greet…read moreyou when you arrive, but they do let you wander around to see if what you need is there. Checking out is pretty similar...after you stand in front of someone for a few minutes they will recognize you. As a business they do seem to stock most items car enthusiasts might want. Store was clean and laid out nicely. I suspect they cater mostly to auto dealers and repair shops...mostly the commercial trade. If you are just a car nut and looking for something, this might not be your first stop although they may have the parts. If you need a bit of hand holding, go some where else. If you are just looking for two quarts of oil, this may suffice.

The auto diagnostics worked great and the clerk was nice. Uli didn't have to wait for service.read more

Had my battery replaced. Very quick, great service by Nathan and reasonable pricing. Recommededread more

My fourth leased Infinity QX from this dealer. I obviously am satisfied or I wouldn't keep coming…read moreback here. Had an unusual experience this time. I picked up my 2021 QX50 on a Friday. Didn't drive it until the following Wednesday. My dashboard indicator warned of a low tire, severely low, on the rear passenger side. Had it filled at a neighborhood car shop. Next time I drove was Friday - a week after purchase. This time, the indicator warned of extremely low tire pressure on the same tire. Only 9 pounds of pressure. Infinity roadside assistance came to my house. The service man removed a nail. I immediately drove back to Infinity of Orland. They at first wanted to make ME pay for a new tire! But my salesman, Victor, and a manager waived that cost. I was happy to have my tire changed at no cost. And they washed the car. Long story short, I continue to be very happy with Infinity of Orland Park.

Try buying here and you'll understand why everyone dislikes buying a car. Spoke with three…read moredifferent sales people and finally the sales manager, and all left me feeling like a mark rather than a customer. Gave up after low-ball trade in offer. Went elsewhere to buy and their initial offer saved me $000s over the deal Orland assured me was a "great deal."

Two and one half hours to change oil when I had made an appointment a week in advance. Not…read moreacceptable !

My wife and I went to Lexus of Orland and met Alex their salesman who was most kind and very…read moreprofessional. We purchased a new Lexus and Alex made the whole buying experience stress free. We had a follow up call from Alex to make sure we were happy and if we had any questions. PS. my wife loves their gift shop. Bob & Diana Lutzow

"closed" 10 minutes before close enormous man seems too lazy to finish the last 5 minutes of his…read moreminimum wage job

Very courteous and informative ! They helped me to quickly figure out a solution for my vehicle…read more They get a 10 out of 10 from me !

This listing is a duplicate for the one titled Joe Rizza Ford of Orland Park ... so it is just a…read moretitle issue. These reviews should be merged. Nice dealership - pretty typical on the Orland Park/Tinley Park auto strip on 159th Street. As usual, if you look at reviews they are a bunch of 5 stars (those who loved the experience) and 1 stars (those who thought they were snookered). I thought they were the usual. With today's access to the internet and all that it offers, there is no excuse for going in to a dealership blind...you should have a good ides of approximate costs when you start negotiating...after all buying a car is the art of negotiating...come ready or leave a few hundred dollars on the table. Had a nice experience with one of the car salesmen...didn't buy the car in the end but he was professional and knowledgeable. Can't really comment on service aspects, but the new car sales went fine. I would go here again and I was treated just fine. Nice Ford representative

The service is terrible here everything took twice as long as what they told me.I complained to the…read moreservice director David cluster and it did no good he just made things worse. He was nothing but rude and ignorant! NO WAY WILL I EVER GO BACK HERE.

DO NOT HAVE YOU'RE CARS SERVICED HERE !!!! My vehicle was serviced for an oil change and I was…read morethere for 3.5 hrs for them to then tell me I needed a new oil pan because the plug was stripped ! That was told to me 2 hours into the service. I attempted to have the incident Investigated through their corporate dept and it was a total failuer from start to finish, just like the oil change !!! If you value your vehicle and want good service and repair, NEVER take it to PEP BOYS in Orland Park or any PEP BOYS for that matter. Look them up on the BBB website and it will explain it ALL !!! The Investigation by the way was a JOKE and poorly conducted !! You definately will not win with this company ! Horrible Service !

Pep Boys on 159th and Lagrange...I've gone to them for oil changes for several years only because…read morethey are near my home. Mike is the most condescending service person I have ever encountered. Immediately after leaving every service visit to this location, and putting up with his BS attitude, I tell myself it was the last. Totally my fault for continuing to go back but that has ended now. My most recent experience (today) occurred after I scheduled an oil change online indicating that I would be waiting at the facility while car was being serviced. Apparently, my telling him I was going to wait, which is what I previously indicated when I submitted my request online, wasn't going to work for him. With a disgusted eye roll he told me it would be "a while" until it was ready. After asking multiple times how long was "a while" he said 2-3 hours. This was after he told the women in front of me hers would be 30-40 minutes. This is just the latest, and not the worst, experience I have had with Mike. I will never waste my time with Pep Boys again.

Unfortunately my Toyota Corolla got totaled in a recent crash. I go back and forth between Honda…read moreand Toyota due to their reliability. I bought a CR-V years ago from this location and I got 190k out of her before she retired. I had hoped, prayed this wouldn't be a lengthy, horrible process. Actually it was not!! Started glancing at cars on lot, knew I wanted a suv. A lady named Melissa was the only sales rep who came out and greeted me. We went over what I wanted, needed...she found a car just for me...a black HRV with a moonroof(A MUST!!!!!!!). The transaction was smooth, seamless. Numbers made sense. Melissa was professional but also gave a friendly vibe. They totally gutted the place since the last time I was here in 2020. Very nice!!!! Thanks Melissa and Community Honda.

Community Honda would not perform the required repair for a manufacturer issued warranty extension…read moreunless I agreed to pay for a $220 diagnostic fee, a $200 plus transmission fluid flush, and $700 plus dollars for other parts that may need to be replaced in order for them to replace my torque converter. P0741 is the code that requires the torque converter to be replaced. Per the Honda issued notice it states "Honda will replace the torque converter for free". The word free is in bold characters.The General Manager instructed the Sales Manager Dan to inform me to pick up my vehicle since I wouldn't agree to paying for the miscellaneous parts after I request a written denial of repair. The service representative Randy also flat out lied to me and said the diagnostic fee would be refunded once the code was confirmed that the torque converter needed to be replaced. I have filed a case with Honda and the Attorney General of Illinois. At this point I do not even trust this dealership. I also paid for a tire rotation and the very next day I noticed my front passenger tire was low. I put a gauge on it and confirmed that the tire was 4 psi below the other 3 tires. How does a technician rotate tires and not top of the air in the tires. I'm currently trying to get my diagnostic fee and transmission oil charges refunded. I'm speaking up for those that have already been victimized and those who intend to do business with this dealership. Dan the service manager mentioned that they get paid time and a half for warranty extensions verses regular straight pay for extended warranties. Volunteered that useless information. He kept stating that they will not get reimbursed from Honda for anything other the torque converter kit. The notice does not mention anything about potential fees that may be incurred.

Very Rude Roberto, borderline disrespectful! I went in morning October 15, 2025. I wanted to…read morewarranty exchange D536 brake pads for ceramic C536 (no box). He look at the pads and said they aren't their pads. I tried explaining that they were the least expensive pads in white BrakeBest box, he claims he only sells yellow box brake best and the pads I have not from oreilly. He put both his hands up and backed up like I had Covid! and told me to go back to the store I got them from, he would not even look up the warranty info. My advice for anyone buying from Oreilly: "keep your receipt and keep the box the parts came in"! Roberto need customer service training.

Please!!! Four stars???? There is only one person in this…read morestore that has any idea. The rest hold the counter up while on their personal phone. What a shame this work ethic has taken over. Not all O'Reillys are this inept. Joke Forest O'Reillys is the King. If you need product, skip this location.