GREAT SERVICE. I was traveling through Tennessee on business on my way back to Colorado. Around…read moreFranklin, the Malfunction Indicator Lamp illuminated. I pulled into Hyundai dealership at 8:30 AM and was fortunate to meet JJ Moson, a Service Advisor. I shared my situation with JJ and he said they had over 85 appointments for service on this Monday but he would see what he could do. Not only did he fit my car in for a a replacement thermostat, he got the Palisade repaired and out the door in a few hours. The whole repair was under warranty so there was no charge. I am grateful for the incredible service I received and I am not even a regular customer at this dealership. Thank you to JJ Moson and Hyundai of Cool Springs for getting me back on the road so quickly.

Review for Hyundai of Cool Springs - Specifically Service Manager Tyler Johnston…read more I've been trying to get a straightforward answer from Tyler Johnston, the Service Manager, regarding the cost to repair and install a front spoiler for my 2025 Santa Fe Hybrid Calligraphy (VIN and part details provided). Despite multiple emails, Tyler's responses consistently dodge my questions. For example: My Question: "Can you quote the cost for the part and installation?" Tyler's Response: "We have the part on order, possibly arriving next week." Follow-Up Question: "Thanks, Tyler. How much is the part?" Response: "We should be able to take care of that for you." These vague replies feel like they're from a poorly programmed chatbot, not a service manager. I still have no pricing or timeline. Hyundai of Cool Springs might be great, but I wouldn't know--Tyler's unhelpful and evasive communication has left me frustrated and without answers.

I had the pleasure of being helped by TY and it was the best experience I've ever had at an oil…read morechange spot. Would highly recommend this business and location. Helpful, not pushy, and kind.

I will review this shop on every platform I can, every opportunity I get. The crew here is…read moreabsolutely wonderful - they were quickly, they're so knowledgeable in what they do, and they always greet you with a smile and a positive energy. Rodrick is absolutely wonderful and takes the best care of me every time. I've used a few other oil changes around here and I will never go anywhere else but Express again. The prices are good, the service is second to none, and I always leave there feeling taken care of and confident in the service I received. Highly, highly recommend!!

I would totally recommend coming to The Mechanic. They helped me out of a pinch and were extremely…read morequick. Not only were they fast, but they also tried to get me the best deals on parts. They were very forthcoming about what was going on with my car and even took the time to show me the issues firsthand. I don't know many mechanics who would do that rather than simply tell you about the problem. I really appreciated that extra step. They truly went the extra mile for me when I was stressed about unexpected expenses and repairs, especially since my car wasn't safe to drive. I felt well taken care of, and I'm thrilled to have found a mechanic I feel comfortable going to now. Not to mention, they are a family-owned business, and I genuinely felt like they treat their customers like family. While I certainly hope I don't have any car troubles in the future, it's reassuring to know that when I need my next oil change or repair, I have a trustworthy place to go.

NEVER EVER COME HERE. This Business will take your car, money, and time then lie to you. I came in…read morefor a leaking radiator and they only refilled it. After I was involved in a wreck they notified me they "did me a solid" and didn't notate any damage to the radiator. After requesting the paperwork one of the mechanics threatened violence for using words that they don't like. NEVER COME HERE. IF I COULD PUT NEGATIVE STARS I WOULD. Edit: after the owners comment, I'm sure your camera also shows your staff deciding to just walk away from me after starting a conversation. I'm not sure if it's in the training to walk away during normal conversations. After he just left I grew frustrated and said one sentence in which he was mad about " can we fix my f*ckin document". Unfortunately that "customer" you love so much works on other customers cars YOUR CAR IS BEING WORKED ON BY RANDOM PEOPLE NOT EMPLOYED, You can give that dudes entire life story and how he's a great guy, how ever one f bomb infront of two normal of age women is not illegal. Your moral and emotional integrity has nothing to do with not notating my information causing my life to suffer out of your own laziness. Please contact me as a boss instead of writing a useless novel explaining your customer life history. I requested documents that should've already been written and documented by a business, there is no place for undocumented help as it causes issues as such. I have never given a review previous to this or about this place. It seems the entire office cannot provide any ounce of responsibility for their actions. I also stand on my comments about how idiotic and irresponsible this place is. NEVER SHOP HERE.

Do not recommend. I came in for a simple spare tire replacement and have experienced nothing but…read moreproblems ever since. Immediately after the tire was installed, the TPMS system failed to recognize the new tire, and eventually stopped recognizing any of the tires at all. I returned to Firestone four separate times to have the issue corrected. Despite multiple attempts, the problem was never resolved. I ultimately took my vehicle to the dealership, where I was informed that Firestone had damaged the TPMS sensor and then installed a refurbished sensor in an unsuccessful attempt to fix the issue. I was quoted approximately $700 in repairs to replace the tire monitoring system because of the damage. Sean, the manager, eventually stopped trying to address the problem and simply told me to take the vehicle to the dealership. Throughout the entire process, the staff displayed a lack of urgency, accountability, and concern for customer service. On my third return visit, despite having a 9:00 a.m. appointment, I was told it could be up to two hours before anyone even looked at my car. What should have been a routine tire replacement turned into multiple wasted trips, ongoing vehicle issues, and a costly repair bill. Firestone created a problem they could not fix and then left me to deal with the consequences. Extremely frustrating experience, and I will not be returning.

They make you listen on hold to this thing that says they are complete auto repair because it's in…read moretheir name. The person in charge said he didn't know for sure if he would be to replace a hub on a 2019 Pro master 3500 don't sound they're very complete to me. Don't waste your time.

The good news! They have every part in stock, usually, because this is the mother store…read more The bad news; they are massively understaffed and the employees don't give a GATTAM. So slow. So depressing. So bad. I'd be embarrassed to be the GM of this store.

The guys that work here are not working. The ladies on the hand were kicking butts. Taking care of…read morecustomers with a great attitude. This place is lucky because it's the only car part near by...

I'm not a bandwagon type person and I posted a favorable review in the past about the service…read moreprovided on Main Street in Nashville TN by the people who work there. I visited today with an issue, and not only did they fix what I needed done, but made it better by going above and beyond to ensure it doesn't easily happen again. I've never came to this professional yet friendly repair shop and not left satisfied or with a legitimate answer. Folk, I've been living around sixty years, and I know good people and good service. That's the reason, with pleasure I chose to write this review.

Fast service & reasonable prices! They were able to service my car same day that I called.read more

Bobby Jones, sales and Bhaven in technology were amazing. Justin was great too! These people…read moreprovide the best service!!!!!

I have had multiple disappointing experiences with this Lexus dealership…read more I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn't leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I've decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership.