I wouldn't work with this dealership if I were you. When I bought my certified preowned vehicle I…read morewas told I would receive a second key, but they had to retrieve it from the previous lessee. They tried for 2 weeks without being able to retrieve it and then told me there was nothing they could do and refused to provide a second key. They also upsold me on useless warranty's and when I came back to cancel them they treated me like I was personally attacking them. attacking them. When I insisted that I wanted them removed the financial manager said "whatever I don't care anyway". On top of this the battery dies a week after I bought it. They obviously missed it or willfully sold me a bad battery and they refused to compensate me for the new battery. On top of this they repeatedly ignored my calls and failed to get back to me when I reached out. Overall I had a terrible experience and wish I never worked will them. Buyer beware if you want a dealership that will work with you fairly and respectfully. If I could give 0 stars I would. Edit: Hi Melissa, how can I reach you?

The service manager is an extremely rude person. I am tired every time I call the service…read moredepartment to make an appointment you always get voice mail and have to wait for them to call you back. This is an everyday thing; they do not have enough help. I left a message that no one ever pick up and their customer service is terrible. I also told him that I had an oil change and one of the filters changed it cost me around 150.00. On top of that they are supposed to check wiper fluids levels and coolant and none of that was done. I checked before I left and nothing was topped off, Terrible. That was the reason for my call to the service manager. Mr Rudness!! I will never go back they will never get a dime of my money again. The service manager told me there are 260 0r 360 other Nissan dealerships around the country I could go to. You know when you pay for something you should get it. Ridiculous why do these people rip you off so bad. 150 dollars and they can't even check wiper fluid ect, ect. Then to tell me go somewhere else when you complain that things weren't done. You know what I am going to buy a new car here soon and you know what they will never get a drop of my money again!! Do not go to this place they don't need your business and don't do what you pay for in my situation. Stay away!!

Great people to work with. I had a breakdown earlier this year and they got me right in…read more I have visited this dealer 3 times when other dealers in the area didn't have the parts I needed. In an older and well-established location. Close to I-75, just north of Alexis Road.

They Had parts in stock. Kim is a great mechanic, Honest guy, and Highly recommended. Awesome…read moreservice.

Absolutely everything! I can not say enough about this dealership and their staff! From buying my…read morevehicle to service, everyone here goes out of their way to make sure you have everything you need or want! Prices can't be beaten anywhere!!! If you are looking for a new/used vehicle this is the place you need to be!!!

The only reason I'm giving 1 star is because I can't give 0 stars! Don't EVER bring your car here…read morefor service! After writing my phone number down incorrectly, and not bothering to look me up in their system to double check, Gerweck waited 5 DAYS for me to call them and ask "whats going on with my car." If thats not bad enough, then they tell me "we couldn't diagnose your car and need to charge you $300 more to figure it out" ($450 total because they're mechanics are not properly qualified). This is double the standard hourly mechanic rate of $80 hour making the fact they couldn't diagnose it even more infuriating! The owner is cocky and completely unprofessional. He's your "used car salesmans" worst nightmare! He JC had the audacity to call me "condescending" after talking down to me. There are far better people to do business with in this great town! Why do business with entitled A Holes? ***UPDATE*** Within 5 minutes of writing this legitimate review (FREE SPEECH), I get a call from the Business owner yelling at me for the review I gave him! In the history of business, has anyone ever heard of that? John should write a book on how NOT to treat a potential customer. He'd have a better chance selling a million copies than he would selling me a car at this point! -1 star now John! I'd say that validated my initial claim perfectly! Either way, Not good

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

This isn't just a vent -- it's a Public Service Announcement. If your warranty has expired, you…read morehave options. You don't have to take your car back to the dealership for every issue. I took my Subaru to Yark Subaru because the clutch was slipping. I asked them to open it up and let me know what was going on. Instead, I was hit with a flat quote: $3,000 to replace the clutch -- without even opening it up. When I asked why it cost 3x more than the same repair I paid for last year ($1,000), the answer I got was: "Inflation." That was it. No breakdown. No explanation. Just a shrug and a buzzword. Then came the A/C issue. To their credit, Yark Subaru did send a really helpful diagnostic video, and their staff was professional, courteous, and respectful throughout -- that deserves acknowledgment. But the verdict? Replace the entire system for another $1,000. At that point in life, I was already going through it. I honestly considered trading in my car and starting fresh. But maybe God looked at my credit score and said: "Nah. Not yet. You're not ready for that car note -- this is a lesson." So I got a second opinion. A transmission shop replaced my entire clutch system for $1,000. Then another mechanic checked the A/C -- all it needed was a recharge for $120. Total cost: $1,120. Compared to $6,000+ in dealership estimates. Look -- I still love Subaru. I love my car. And I respect the professionalism I received at Yark. But the pricing? The assumptions? The lack of transparency? That part needs to change. Because it's not just about money -- it's about trust. So if you're reading this: Get a second opinion. Whether it's a clutch, an A/C issue, or a major life decision -- don't assume the first quote is the only truth. Sometimes that "no" you got? It's not rejection -- it's redirection. Hope this helps!

The buying experience was very pleasant, however the moment I got my Outback off the lot things…read morestarted going wrong with it that should have been noticed by the team. 3/4 tire pressure monitors were shot, and there was a parasitic drain from the DCM that cost me 3 batteries before it could get fixed. I tried to contact the dealership and couldn't get through, so I took it to a different one after I moved and had it all taken care of there. I haven't even had the car 3 months yet!

Friendly service on dead battery, faster than promised, with useful car advice. This is the name of…read morethe game.

I had a flat tire and called AAA. They sent Dave's Towing out to change my tire. They were so…read morehelpful and quick. I am beyond thankful for all of their help. They were willing to fix my tire, but it wasn't salvageable. They gave me very detailed directions to the nearest Belle Tire. They gave me detailed information also about having new lugnuts placed on my tires. They helped make an unexpected and awful situation much better. I was in good hands. I can't thank them enough.

From beginning of bringing in my car to the end when picking it up it was exceptional customer…read moreservice and experience. This is the first time i ever had to put a car in the shop so this is a win win for me i was told when work began and when it was closr to being finished . I have saved this shop for any other time i may need work on my cars. Before and after picture. I love it

Widener has been in business a long time. Came in for a dent repair and they removed the dent same…read moreday!

From the positive review of a previous customer, I came to L & M Automotive with a pretty good idea…read morewhat my car needed and how much it should cost. Let me ASSURE YOU, they live up to their 5 star rating. The owner is very polite and enjoyably social while I waited for a ride to pick me up. In fact, he even offered to have the mechanic drive me back to my home. A couple hours later, he called with the results and estimate. Not only did he confirm what I needed, but he even went as far as to explaining what caused the damage (grounded wiring). As I said before, I already did my homework. I knew how much labor should cost, and I knew how much the part should cost. THEIR FINAL BILL was about $150 less than professional estimates. They also at no charge took care of the wiring problem, recharged the battery, and had the car finished within a couple of hours. FYI, The name "L & M Automotive" may be hard to see when driving by, but just look for the big Sunoco sign & gas station, and you'll have your car in good, affordable, dependable and friendly hands. From the owner's own words, "We won't charge you for something if it doesn't need fixed." -A great motto of integrity service.

I have been taking my cars here for years and am always pleased with the work. The owner, Mike, is…read morevery honest and tells me if something can wait or gives me his opinion on what he would do if it were his auto. I feel like the prices are fair and I have never had a problem with any repair done here. Jeff the mechanic is funny, love to give him a hard time! They're awesome at fitting you in when you have an unexpected problem and they treat you like they appreciate your business.