Absolutely amazing experience. Two great employees were present when my car alternator failed…read morenearby the store. I was an hour away from home and had no where to go. Oaky is the best employee I've come across, he helped understand the issue and I was able to fix it myself. He was also so helpful to all other employees even when it got busy.

I walked into this AutoZone looking for a tail light bulb. The young man in the store welcomed me…read moreas I walked in. He asked me what I needed help with. I didn't want any help but I asked where the bulbs were. He asked what type of bulb I was looking for, read the serial number on the bulb and found the one I needed. He even gave me some stuff to put in the connector to prevent any moisture or dirt getting in to the connector. The store was like any other parts store, they had anything I needed but the customer service was why I will be going back there any time I need something for my car. I wish I knew his name so I could shout him out. He was courteous, professional, and he greeted me with a smile. In a world where customer service is all but dead this young man gave me hope that it can make a comeback.

I came into get my battery replaced and Steve was extremely helpful. I had asked some car…read moremaintenance questions and he answered them thoroughly. I feel very confident in doing some simple car maintenance on my own since it seemed intimidating. A+ customer service and will be back again!

This is a great place to get anything vehicular related. Go see my man EDWIN who works here if you…read moreneed some excellent customer service !!! Keep up the good work.

Been going to this location for 20 years, and it's a 50/50 experience. I needed a specific tool,…read morehad the part number, associate showed me the "general area" and walked away, not very helpful. Called O'Reilly auto parts, associate had what I needed at the counter when I arrived. Now THAT'S customer service!!!!

Came in to get my car battery replaced. Jesse did a great job checking the battery and swapping it…read moreout despite the rainy weather. Was in and out in 20 mins. Good price on the battery and wonderful service.

Date: Dec 19, 2025 (~12:45 PM)…read more I had a disappointing experience at this location when buying a new car battery. I specifically asked whether surrendering my original OEM battery would offset the core charge and was told no, which later turned out to be incorrect. As a result, I paid the core charge unnecessarily at the time of purchase. I also asked whether my existing battery could be tested and was told the employee did not have time and would only install the new battery. While stores can be busy, this response felt dismissive and inconsistent with AutoZone's advertised free battery testing service. This wasn't about the money, but about accuracy and transparency. I hope management provides additional training so future customers aren't given incorrect information.

I asked for help with obtaining a new battery for car key fob. I believe the cashier's badge said…read morecustomer service rep although it didn't represent his demeanor. He proceeded to open the fob from the slide on the side. I asked if he should unscrew it first but he said no...then noticed there was a screw. After using the screwdriver he took the entire key apart. He said he didn't have the right battery and I asked where was the original battery? That's when he realized he didn't even see the battery! He looked up info for the battery, replaced it, out everything back together. When his colleague asked if needed help, I said yes because he didn't know what he was doing! He was rude and laughed in my face. I got all the way home to try the key and it still doesn't work! I'm beyond frustrated with their lack of customer service. If you need Autozone, go to the one in Hyde Park.

What an inconvenience. I don't go to Advance Auto Parts all…read morethat much. I find them to be nearly the same to Auto Zone or PepBoys, so I typically just go to whatever store I'm the closest to when I need something for my car. This location is on Highland Avenue in Needham and opened in the last three months. There previously was an Advance Auto Parts just a few minutes away on Resevoir Street, which closed in ambition for the grand opening here. While I truly wanted to like this store, they are just not up to par with the Dedham or Norwood stores. Advance Auto has had a "Price Match Guarantee" policy for a few years now. The store manager, Marcelino, did not follow this policy and was completely unaware of the way it works. You show the website or flyer of a competing store with a lower price. In this case, I wanted to buy some directional lights for the back of my car. They were a few dollars cheaper at AutoZone. Long story short, corporate followed up and said I was right but of course I got no apology from the manager who barely spoke English and didn't follow protocol properly. And nothing for the inconvenience. Won't ever be coming back here ever again. Regardless of their being a lack of competitors in the area, find another store for your auto needs. Extremely disappointing. 1 star.

Excellent advice on top of what I needed. Recommended. Also there's additional parking in the…read morerear of the store.

I was out driving this afternoon and I noticed that one of my windshield wiper blades was torn…read more I wanted to get a new set right away so I stopped into Bob's to buy a new set. For just $26 I was able to get new windshield blades for both of my windshield wipers and the person at the checkout area went ahead and installed them for me in less than a minute. I really appreciated the service of having the wiper blades put on for me. I looked around the store and it seemed very well kept and the merchandise was well organized. The sales staff was knowledgeable and very good with customer service. I would definitely return here for any of my automotive needs.

went in for a light bulb they where very friendly and they didn't make me feel like an idiot…read morebecause I know nothing about cars.

Bright sunny day, went inside and was asked if I wanted help…read more I announced I need wiper blades installed for my 2023 Hyundai Palisade, and I handed him my phone with the proof of which product I needed. He said what year? I said look on the phone. He said, do it yourself. Black guy with dreadlocks, his name is J. I called the store to complain, and the commercial manager asked me to describe him and I told him he was black and he his name was Jay, and he said that could describe anyone here, my name is Joe Dave, do you want me to come out and you can see if it was me? I said that makes no sense at all, please log the complaint. He hung up on me. Don't go here if you want nice people who can help you.

Wasn't going to come here because of the bad reviews. Gave them a chance and Eliot was amazing. He…read morewas helpful in product selection without pushing the most expensive solution and then came out and installed the battery. A tidy, We will be back - well, hopefully not soon.... Thank you!

Found it In Woburn, Near Staples , Great Place ,Good Workersread more

A headlight recently went out in my Subaru Outback. I came to this store because a family member…read morerecommended it, and she said that they had put in a headlight in her car just a few weeks ago. I spoke with the sales associate and told him the model and year of the car. He was able to look it up and tell me which light I needed. I bought the headlight and he told me that they could not put it in. I was bummed, but moved on. In general, that first experience was good. Later that day when I found someone to put the headlight in for me, the person realized that I had been sold the wrong light. I kept the dead light out as a reference and headed back to the store. The same gentleman who had helped me before found the correct light and made the exchange for me. However, not once did he say "sorry for selling you the wrong light!" He even looked up the make and year again to confirm to himself that the light that he had initially sold me is what was listed in their computer. It was, so it was not his fault at all, however a "sorry for the inconvenience" is still necessary IMO. It really doesn't matter to me what his computer said, the fact is that I was sold the wrong product. After the transaction, I explained that a sales associate put in a new headlight for my family member just a few weeks ago. The sales associate even told her that the only time the store wouldn't be able to put a light in would be if it was raining. I asked if the policy had recently changed. The gentleman said no, it hadn't changed. Clearly there's miscommunication between the employees, and they are not all on the same page surrounding policies. Again, no apology from the gentleman for this inconsistency. Very disappointing second experience here.

Nick is an honest person who focuses on the needs of his customers, not his financial gain. Does…read morenot do any unnecessary work and he has the tool and resources to properly diagnose vehicle issues. Central Automotive is my go to for all things automotive!

Great and honest place. Very professional . Good quality of work …read more They replaced my water pump in my ford explorer and performed excellent work with reasonable mechanical price . Thanks again Mr. Nick .

Called. They answered the phone! Asked a question. They…read moreanswered the question! I showed up. They told me a time, stuck with the time and returned my car completely on time and communicative. I love a place that's pleasant, honest and back their word. 100% recommend.

New Tesla owner here and wanted to go to a place that specializes in Tesla and wouldn't punch a…read morehole through my battery by accident. found this place and when I pulled up saw a few other Tesla's around so that was somewhat comforting gave the guy my key to do inspection, took 10 minutes I was in and out very happy with overall experience.