FIVE stars to Kevin. He was amazing and went above and beyond for me, helping me out when he…read moreoverheard a coworker refusing to change my battery because it was "too dark and cold" outside. Laura was kind as well. Zero stars to the man that refused to serve me when I spent the day waiting for him to show up (because he was an hour and a half late to his shift), then didn't help me when he was there. THANK GOD for Kevin or my car would be sitting in the lot overnight.

Very slow and lazy service .. only one person was helping customers while the other 2 were hiding…read moreor pretending to do something in the back while there was a long line waiting for help

I had my car brought in for service. Dan, who is in the office helped out greatly with my…read moresituation. I would highly recommend this service center to anyone whether bringing in for normal maintenance or if you are in an emergency situation!

terrible service the person on the phone wasn't paying attention when I explained where I was at…read morelooking for a tow and then got mad and hung up when I told her she clearly wasn't listening when I told her what my location was.

Absolutely outrageous experience. My car broke down near this shop, and they clearly took advantage…read moreof the situation knowing I had limited options after the tow. For a basic alternator replacement and oil change on my 2014 Toyota RAV4, I was charged nearly $1,500 total. Breakdown: * Alternator replacement: $1,100 * Electrical diagnosis: $250 * Oil change: $150 After the repair, I called a Toyota dealership for comparison, and even the dealer quoted pricing that was about $500 less than what I paid here. The pricing felt extremely excessive and predatory, especially for someone stranded with a broken-down car. I strongly recommend getting multiple quotes before authorizing repairs at this shop. I can provide the full receipts and invoice breakdown if needed.

We have been coming to Jersey Auto since 2008. We have always been looked after very well. In the…read moreearly days we went to other auto shops and we were just another number but with Jersey Auto we are people and get treated like old friends. Front desk is always accommodating and currently Derek fits me in whenever I have a problem with my car. I'm sure if you shopped around you may find cheaper on some repairs and maybe not but for me the reliability is what counts. Eric absolutely always has my back, will go above and beyond to make sure I know what's wrong with my car and what he can do to fix it. There's never any pressure to have work done. They tell me what I need and don't try to upsell me. That's why I keep coming back. I trust that if there was something they couldn't fix they would send me to somewhere reliable. I will keep coming back while the current admin is there. Thank you Jersey Auto.

I had a simple problem: to repair a flat tire. Luigi fixed the tire right away, no fuss and BS. No…read moretelling me I need new tires or brake shoes. J I was out of there in 15 minutes, not the usual 1 hour from other tire places in town. I noted that B&T does auto repair (A BMW on the lift) and commercial vehicle repair. I would recommend this place, anytime.

We stopped by today because as we were heading home to Long Island with a loaded horse trailer our…read moretire started smoking. The gentleman in the office came out and looked at the tire and told us what he thought was wrong and that we could safely return to Long Island. He was amazingly accommodating and friendly. His dog was nice also.

Had an amazing experience with very reasonable employees you have there. I was in a Connecticut and…read morewasn't able to find the receipt and was stressed about my a/c, once I can't to the shop I was set at ease. Would recommend.

I used to love tinkering on cars. Nothing would give me more pleasure than tuning up my first…read moreclunker, a 1970 Austin America Mini possessing an engine compartment with room to work and easily accessible hoses and belts. Of course, true to its British heritage the electrical system would only function on warm, summer days so it was off to the crusher for my first ride. Which brings me to Advance Auto Parts. Gone are the days when working on your car was a worthwhile hobby. Engines now possess more computing power than the Space Shuttle and basic components are less accessible than the wreckage of the Titanic. So, I'm left to replace my air and cabin filter and the occasional battery while leaving more intricate repairs to my personal extortionist named Horst. Advance is a breath of fresh air versus the recently shuttered Pep Boys near my home. Most importantly, things are in stock and advice is friendly and forthcoming. What more do I need. Five stars for a retailer that works... Sorry Horst.

I decided to try AAMCO for the first time since they're new in my area and I wasn't disappointed…read more Peter and Dave were very professional and honest. They helped address my concerns and got my oil change in a timely manner. I had a positive experience with them, price was affordable and got a complimentary car wash! Thanks again!

I took my car here for a check engine light as it was a Carvana in network shop and I had just…read moregotten the car. I needed them to check the codes and let me know what was wrong with it. They had my car for two whole days and assured me there was nothing wrong with the car. They cleared the codes and sent me on my way. My 7 day return expired on my car and the check engine light came back on so I took it to my shop where they discovered within minutes that there was three different issues that were causing the check engine light and needed to be fixed asap. Because of the negligence I was unable to return the car to Carvana. Terrible experience. It's clear they did not care about me or my car and now the ripple effect is immense.

I brought my eGolf in for a 40k mile maintenance. I also brought it in because I got hit with the…read moredreaded VW trunk latch problem (and mine is one-step more complicated because my emergency release doesn't work). I also told them I have a leak in my wiper fluid line (froze over the winter). Good: they were fine when I said I just did my own cabin filter and I did just have to put in a new 12v battery myself. They were friendly enough and the facilities are nice. Bad: There wasn't really any follow up on the maintenance. I had to ask a bunch of question like is my HV battery okay, any defective cells? ("Yep it's fine" was the answer). I got a survey afterwards asking if I got any video footage of the repairs/maintenance so I'm not sure if I was supposed to or not? I was quoted $3k to fix the trunk because they said they would have to break the backup camera in order to acces the latch. Seems weird since you can clearly take out the panels in the trunk while the door is closed and access the latch there. They said my wiper fluid line was fine. Once I drove off, I tested it out and it was still leaking (leaking on my foot while on the pedal!) This is a very obvious leak, but somehow the mechanics missed it? They simple wrote on the paper work that the "wiper fluid was working". Well yeah I'm able to spray it, but the problem is it's leaking INTO the cabin. So I had to bring the car back and the woman was nice enough, said she would bring it back to the mechanic to look at. Bad news: apparently it would be $400-$1000 to fix because they "don't know where the leak is" and may have to take the entire dashboard out. So you would think they would check if the leak were somewhere super accessible right? If the leak were there, then they could tell me and it would be on the lower end of the quoted cost. If they couldn't see the leak in the accessible spot, then they could conclude that they probably have to remove the dash and then it would cost on the upper end of the quote. Nope, they just told me and sent me on my way. And worst of all, when I went to pay for the maintenance, I was told they would charge me 2% to use a credit card! NEVER in my life have I ever heard of a car dealership nickel and diming customers for a credit card. And that's on hundreds, possibly thousands of dollars of service! Some way to treat customers right? So I had to move some money into a checking account like a goon just so I could avoid a 2% fee. A good way to make your customer feel like a moron. When VW advisors texted me asking me to fill out a survey, I told them my concern with the credit card and they simply responded "It's company policy. Credit cards cost us 6% plus to process. We try to keep the processing fee as low as possible. It prevents us from having to raise all of prices." Excuse me?! Since when were card processing costs my problem as a customer at a car dealership?! Simply obscene. I clarified whether this was VW company-wide policy or just that dealership and they said it was just them. So I guess that makes my decision for me: won't be going back there!

My deep respect to the Sales manager, Larry, for his accurate and respectful attitude to customers…read more Regarding the financial manager- Vipin Rishi- I regret that I can not give him ZERO star for his ultimate incompetence and rudeness towards customers. Lack of knowledge of the VW Tiguan sales details we asked about. For the failed attempt to mislead us during the lease contract signing( tried to add 850 $ extra amount on top of what we agreed on before with the sales manager) , etc...

The best service in the area (and probably in New Jersey). There is no issue they can't solve.read more

Great service. They seem pretty honest and are always very willing to go extra steps to help. They…read moredon't seem to upsell and have very friendly office guys. Will be back but hopefully not often.