Buyer Beware! I want to take a minute to share a very poor customer experience I had with a Buick parts supplier. A short time ago I purchased a new hood insulation set for my 68 Buick from Cars LLC / oldbuickparts. com. Upon arrival and inspection it was clear the item was not correct, not even close to the correct shape or size. When I called Cars LLC to report, the person on the phone "Sue" nicely asked me to send pictures, and did within a day. The company was very slow to react, finally telling me to send the items back at my cost, but no answer about if they would be able to supply or exchange for the correct items (still not known to this day), also stating that if the items are determined to be incorrect they would refund my purchase and shipping cost. I felt the items were already determined to be incorrect based on the pictures. I requested they supply a call tag to return the incorrect item as I did not like the idea of spending more money for a wrong part especially not knowing if I would be able to obtain the correct one. Within a series of emails and short delays she made it clear she would not supply a call tag, not something they do. I took up the issue with PayPal, who determined that I have no option other than to return at my cost. Not happy, but I complied, sending proof of delivery and receipt for paid return shipping cost. I was refunded my original purchase price within a respectable time, but not shipping cost. 4-5 more emails to Cars LLC with missed promises and more delays, I finally call to try and resolve, more principal than anything else to me, I unknowingly was transferred to "Jeff" who was clear he has no intention of refunding my shipping cost based on: The fact that I took the matter to PayPal (in which he seemed childishly very upset over) and that I paid more for shipping than they did to ship to me. I asked him to stick to the facts, they supplied the wrong item indicated they would refund purchase and return shipping if deemed not correct, the items is not correct. He harshly replied that he would not pay return shipping because I choose to include PayPal in the process. I ended the phone call after several attempts to resolve after I asked for his last name, he answered: my last name is "Non of your ***dam business"
Buyer Beware - I'm out a ton of my time and $22.00 in shipping cost. read more