I came into Autozone Aug 2023 asking Joshua (staff) if know any good trusted mechanics and he referred me to one, the one he uses, is Miguel Mobile. I tried them end of Aug 2023, realized the issue came back and did an email worried about why the issue didn't go away as I paid quite a bit for the parts and service. Then after Miguel was kind to come back free of charge to do thorough diagnostic, the time this happened, he got word from Joshua that I reported him, then Miguel came back and said he can't do anything more for me since that happened and I thought I told this Autozone on Stephanie to hold up on the email complaint but it was too late. I called the HQ Autozone awhile back now and no call back to resolve this issue. What kind of service does this Autozone do to people, scam them? read more

Worst customer service ever. Don't go to this f##king place total assholes. They talk shit about the products they carry. Why carry them ? Offer zero positive information, make you feel like you're making a mistake by buying something there. I'm going to O'Reilly's. read more

Went to get my battery checked here today. Karen and Tom were at the front and helped me right away. They were so helpful and attentive! Thankfully we had a warranty battery so it was replaced for FREE! Also Karen helped me install it! She was so amazing and Tom was guiding her as well! Such great teamwork they have and will go to them from here on out for maintenance needs.THANK YOU! read more

CJ was so so helpful! I don't know much about cars and he made me feel really comfortable through out the whole process and made it super easy. Thank you CJ!! read more

Amazing service here. Been here several times and it's always 5 star worthy service. Most recently, it was near closing time and two guys (sorry, don't remember their names) helped with installing a busted front light. Service was quick and friendly. Wanted to tip them, but they aren't allowed to accept tips. I recommend coming here or any Autozone location for car parts and installation. A few locations are 24 hrs but this one closes at 9pm. 2018 Yelp Challenge Review #13 read more

Great customer service! I came in looking to get diesel fluid for my range rover and there workers were very helpful! I never purchased diesel fluid before and to be honest I never knew what it was! They were very helpful and answered all of my questions that I had! I asked questions about brands and if you could mix different brands and they were all helpful! The pricey was very good as well! I got two big diesel fluid boxes for only 20 dollars! They also explained to me how to put the diesel fluid in my car! I will return here whenever I need anything else for my car based on the fact that they have great customer service! There was also no line for check out which is a plus! The store in located conveniently in the shopping center on stephanie and it is easy to find! Parking is also easy! Thank You autozone! read more

AutoZone - Outdoor sign - Auto Parts & Supplies Near Me - Henderson, Nevada

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Such great customer service! I'm a female who doesn't check fluid levels, etc. and have the dealer or someone else take care of that. However, these guys take the time to find out if you have those things and will check and fill it up Now that's great customer service! I wasn't expecting that. I came in to get wiper blade the guy at the counter took care of putting them on too. Last, he changed the batteries to my remote key. I never asked him to do any of those things but was just planning on buying all these things. All this makes me want to just keep coming back to buy things from them. He even offered to replace my spare remote. I think I will go back and have him do it because it look complicated. Anyway, thanks for providing the best service for women!!! read more

Roberto is awesome! I love this location. I prefer to come here to top off fluids or replace wipers, etc. They are always so polite and helpful. 10/10 every time. read more

These guys are amazing I've been coming to this location for years. But I don't know why they took Roberto. They added a couple new managers I've never noticed before they both were glasses young and extremely nice. A great addition to rodel and Mike the master mechanic. I recently went and saw one of the new guys Horace I think was how you spell it by himself for 35 mins but remained very nice he said they were short staffed and then one of his coworker managers came back early from his lunch to install my battery after they bothed cleared the line. I hope they will find rodel and Mike more nice guys like that they really needed cause I'm coming back again and again. read more

RICK Q an employee there and he refused to return a coil set a day after .... Avoid this place just because of this a hole... Also this guy has a bad attitude ...he will not tell you sorry or thank you ... read more

Scott and Mike took extra time and helped me replace my wiper blades So patient, helpful & informed about the products. Thank you !! I will only go to this auto zone read more

David S. went the extra mile in sweltering weather to help me get my license plates on, which took a little extra work. I'm very appreciative. I'll be back. read more

AutoZone - Auto Parts & Supplies Near Me - Henderson, Nevada

I needed lights for Chevy suv and I was trying to get light beam for my Chevy well I have to have all lights on my car working and the girl that looks like a guy was hella mean and being rude and disrespectful read more

Last night around 645 I witnessed a scene that had me shocked. The amount of unprofessionalism from Juan was sickening. A man asked for a screwdriver and he asked for his license. The man said "when the fuck had that ever been a thing?" But still handed his license over. Juan answered in a very condescending tone it's policy "BOSS" and tossed the screwdriver across the counter making sure it fell to the ground. The man had never heard of this policy and quite frankly neither have I. After the man asked for his ID back because of Juan's blatant disrespect. Juan threw that on the ground too! The TWO were exchanging very colorful words and for an AutoZone employee... wow. The man returned the screwdriver and I'm not sure what happened but Juan came out yelling profanities, trying to fight him , and threw his jacket on the ground. I will be telling everyone I know about the TERRIBLE actions of Juan at this location. Heaven forbid someone have a bad day and get disrespected by your employee. read more

Walked in and was waited on By Mason S. Told him that I needed battery and installation. Very professional walked out to the car assessed the situation. Got battery and Mason replaced it and put everything back together. Mason was thorough and again very professional. read more

This location is simply the best and have the most efficient and helpful employees. I called with a car battery issue and was immediately and professionally assisted by a superb employee name Tom. I was in distress due to my vehicle's battery dying in the middle of the road yesterday. He was calm and efficiently researched my battery type and reassured me that they can install in less than 15 mins. After arriving at this location, I was greeted by a friendly employee by the name of Katie. She quickly rung me up at the register. Within 10 minutes, Katie had gathered her tools and had my new battery installed! I couldn't believe how attentive and efficient she was with my issue. Both Tom and Katie truly turned my stressful day into a great one after this interaction. They provided me an outstanding and well beyond excellent customer service. You have gained a lifetime customer out of me. Thank you both! read more

I don't know who that manger lady thinks she is! But she's a dam good worker! Customer service impeccable! Dam good women right there. Auto zone she's a keeper don't loose her. Damm wish more people where as great as she is wow! She helped me a my homegirl with some education and rarely we ever enjoy that but she was amazing with her help an giving us some advice an how genuine it was THAT RARELY EVER HAPPENS! Just a dam good women!she didn't just go beyond she went to a new a whole new world ! Amazing attitude! read more

Mark wasn't afraid to go the extra mile to replace a tail light (which wasn't simple) and windshield wipers. I'm thankful read more

Thanks Robert! Saved me money and knew right where everything was right away! Thanks again! read more

Store is poorly managed. They have specials posted all over the store that are mostly out of date and expired. When I called out the check out clerk, they freely admitted that they are complacent in removing the signs for oil change specials. At least they apologized. There's no excuse for that read more

We purchased a 5 year warranty battery from here last year and battery died a couple weeks ago; took the car to AutoZone and told them it was under warranty. The grumpy old guy said to bring the battery in and I asked if anyone could help me take it out of the car. He said no, so I proceeded to try and take it out of my car, 5 minutes of me attempting to take it out and he comes out to say don't bother, their location doesn't have the battery in stock. Whoever the grumpy old guy was needs to be fired, the first thing you should do is see if it is in stock. Called around and took it to the AutoZone on Green Valley and they actually took the old battery out and put the new one in for me. Props to them I will only be frequently that location, because this one has lost my business. read more

Every time I go into this sore they are super nice and helpful!! Shout out to Scott and George for putting my new windshield wipers on!! They went above and beyond and helped me when I wasn't able. Thank you so much!! read more

I visited this evening to have my battery checked since it displayed signs of going out. I asked the manager Ridelle at the counter if I could have my battery checked and he had poor customer service skills and was rude and abrupt the entire experience. Ridelle got his supplies and ordered me to open the hood. Ridelle ordered, not asked, me to secure the hood rod too. I needed that battery then and there and said I would purchase it if they put it in. His attitude improved slightly after I paid, and this time he secured the hood rod himself. He asked me if I had questions about the receipt, during the replacement, but I would not want to ask him anyways since he had been abrupt and seemed angry from the beginning. I will not visit this location again and may skip Auto Zone since this manager Ridelle treated me like a nuisance and showed a huge lack of respect, until I paid for something of course. read more

lol these guys seemed to avoid helping me with anything at all costs, not informative about product, where I might find product they didn't carry, asked them to test my motorcycle battery and dudes first response is "there's no way these jaws are gonna fit on the battery". They fit just fine . I was able to wander around the store for atleast 5 minutes without anybody asking me if I needed help, just absolutely minimal customer service, 0/5 stars, good job guys read more

I was amazed to see how helpful the Auto Zone staff are jus by answering any question you have. What more impressive is that they can also help you instal some of the parts that you buy from the store like a battery, a windshield...They do have some warranty to add by the end of the transaction and it is up the customer if they want to add it or not. The reason that I when to Auto Zone was because I need it to replace my car battery and I had no idea what brand should I choose for my car specially living in Nevada the head in the summer. This is something that we all should to take seriously. The staff that help at that time was super nice on explaining to me my options. I was very happy that I went to Auto Zone and learn a little more about my car. They also have a Auto Zone Rewards card so if you don't have it yet, you should ask for it at the register and they will add you in the system so you to get benefits from the point of each purchase that you do at any Auto Zone. read more

My battery died 9 days ago. My dear brother -in-law came to give me a jump. He also suggested we go to Auto Zone to see if the battery was okay. I didn't know they had a gadget for that but Jesse did. Bought a new battery because mine was bad Then a very nice young man named Thomas installed it for me and he didn't have to. Thank you Auto Zone, the very nice store manager and especially Thomas. Thanks. I will always go to Auto Zone . read more

This place is very un professional, starting from the store manager Shane. The workers there worked on vehicle against their company policy and damaged it, Shane said he would take care of it and never did. read more

Great service!!! Jim was such a big help to me today. I needed to get replacement wiper blades for my car and he was so kind and helpful!!! He replaced them for me in no time!!! Great service!! read more

This Auto Zone store is closest to my home but there are other auto parts stores nearby also. I keep going to this store on Stephanie Street because the staff are the most helpful and friendliest. They have great sales deals, a full line of batteries and will come outside to vehicles and help install or diagnose vehicle problems. One time it was raining so hard, torrential rain, the Auto Zone guy came out and put on my windshield wiper. We were drenched soaking wet. I could give this place a thousand stars. read more

They had my hose clamps but said they would match a competitor's prices then backed out.

This Auto zone has the best customer service!! Dave and Josh were extremely helpful in changing my battery and helping me with oil, water, anti freeze, etc. Dave is always in such a good mood and goes out of his way to help you. Never makes you feel like it's a burden even if it's something as small as checking your fluids. And he's funny!! I love this place. If you need Auto parts GO HERE!! AAsk for Dave, he's a great help!! Thank you Dave and Josh!! read more

I absolutely love this AutoZone. They are ALWAYS extremely helpful and make you feel welcome from the moment you walk in the door. The service level is amazing. There is rarely ever a long wait and they are always so eager to help. I don't know much about cars so I really need all the help that I can get and for my vehicle the only place I ever think about going is to this AutoZone. Today Dennis helped me replace my crappy windshield wipers with RainX wipers and it was so much trial end error to make sure I got the right size and he took the time (in the rain I might add) to install them for me. KUDOS TO YOU DENNIS. This is what true customer service is all about. YOU GUYS ARE SO AWESOME!!!!! read more

I went in to Auto Zone because I suspected that my battery was bad. Shawn the manager immediately asked me if I needed help. I immediately said, "yes" and began to tell him my problem. He tested my battery and the battery was bad. It's not bad that my original Honda battery lasted me 10 years. He went through the options and then he installed the battery for me. I will defiantly be going back here again for help! Shawn assumed responsibility for my battery issue and for that I'm super grateful for the help and installation of my new battery! read more

During my visit today the staff members were curt and rude. Usually that doesn't get me down, I get it, it's busy and I'm sure this isn't the easiest job out there. However, I'm writing this review because my boyfriend was racially profiled while we were there. He was made to feel uncomfortable and undervalued as a customer. All of our interactions with this Autozone have been pretty bad, but the racial profiling was too much. We'll be going elsewhere from now on. read more

Our family came for a secondary air injector pump relay. A gentlemen rudelle that was present to assist us seemed pretty put out with helping us and answering any questions. While my husband went outside to look at something on the car Rudelle came back with the part he had to look deep for and wasn't happy about it THREW the box at my son and said "here!" We never go to this location, since its not the closest to our car shop. Didn't have time to wait and order the part. Our small business will be pulling our account with Auto Zone single handily due to Rudelle. I hope their regional operations management give this guy a recap on his duties on standards in customer service. read more

Other than it taking Apple,Android, and Samsung pay the staff is helpful and informative

Mark F was so helpful and I truly appreciate his Customer Service! He was able to locate everything I need see, super fast, all while having a great attitude! read more

I came it at 6PM and was greeted by Chris and a younger gal (Sorry forgot your name). They were both very helpful. I can see why people trust and go back to AutoZone for their needs. read more

An amazing experience. I needed a battery for my car. It was $30 cheaper here. Got a discount and the staff was so helpful. Dave took care of me and helped me install the battery. He was very kind and made this experience quick and easy. Give that man a raise!! read more

I went in a few days ago looking for a part. A man named Josh helped me out. He asked all the right questions and explained what I needed to fix my vehicle very well. I'm not very "car-savy" so he was incredibly patient and helpful while explaining everything. Great costumer service! read more