I receive an estimate to change my transmission fluid It was $1045 dollars when I picked up the…read moreauto it was over $1500, $500 is a lot of money for us on SS. I have been a loyal customer there for years. Must be a change in management they always treated customers better. I wrote the service manager but his response was not even on my complaint. Thinking they are on commission that is why it was so expensive. I google the cost it should of been between $400 to $500 so they really stuck it to me.

We worked with Mark Borkenhagen and had an excellent experience in buying a car! We went to…read moredealership with a budget in mind and were able to find something we were very happy with! There was a great selection of vehicles and Mark was able to provide helpful and knowledgeable information/feedback. I would definitely recommend Holz!

I think the best way to gauge the quality of an auto parts store is how they treat me when I come…read morein for something cheap. They aren't going to make a lot of money on me, and I don't know what I'm doing so it would be easy to swindle me, dismiss me, not be very helpful. I just bought a 2011 Audi A2, and could not figure out how to put on a front license plate (required in Wisconsin, not in Illinois where I bought it) so that the plate wouldn't bend in a car wash or harsh weather. Instead of treating me like a simpleton, the young fellow here acted like it was a perfectly reasonable question, showed me where the license plate holders were, showed me how to put it on, patiently explained the tool I would need. I spent less than $10 and I don't even need the Youtoobs. Well, I spent only $10 THIS time, I'll be back. One thing the do that I'll need having bought an unusual old car is their computer hook up service, they will read your car's error light and tell you what you need. Thus, I can walk into my mechanic's garage not looking like a total moron maybe with the part I need.

Poor customer service Don't know how to listen to what…read morecustomers need. Also don't know there own hours closing at 5:45 when store says they will be open till 6pm.

I moved out of state, but had a horrible problem. The skid plate on my car came loose and it was…read moredragging down the freeway for 2 hours getting more damaged. I dropped it off on a Sunday night and put my keys in a note in the slot and got a text within 15 minutes of the store opening Monday that they managed to fix my problem. That sort of emergency customer service when I only had a couple hours in town was absolutely priceless. I love this place. You get a lot of bang for your buck.

This was the closest place to me for the eternally annoying emissions test that isn't saving the…read moreplanet and more of an inconvenience. I had some repairs done to my car the the day of getting the dreaded letter for renewal and not knowing that the computer has to drive for a while for systems to pass tests I was failed the next day and they were very nice to me with a failed test report with some educational materials for a return visit. A week later they were still very nice to me after wasting their time even though I didn't have my repairs done with them, weird coincidence and worlds colliding. I know these emissions pay very little but they were still very helpful to me with friendly service.

Date of visit: November 24, 2025…read more I came here as another dealership had indicated that my starter was beginning to go and should be replaced before it failed completely. I made the appointment online and arrived early for the appointment. After a short wait, I met with the service advisor who was very puzzled by my ask stating that "starters did not wear out," and asked me to start the car. We headed out into the garage area and I started the car. He was able to diagnose that the hesitation in the car starting was that it was not a Volkswagen battery and was not "coded" to the car. I confirmed that it was a battery from Advance Auto Parts because of the astronomical battery cost through the dealer. While cheaper, these batteries will wear out sooner as they drain faster because of the lack of "coding." This had never been mentioned to me before. Now I don't know who to trust and while I am grateful for not spending several hundred dollars on something I didn't need, have I been suckered into believing I need a VW battery in less than a year? And why didn't anyone look at my appointment and ask that before I drove 30 minutes to Hales Corners?

I recently stopped by my local VW dealership about an issue with the headlights on my 2017 GTI, and…read moreI have to say my experience was way better than a lot of the reviews I read beforehand. Going in, I was expecting the worst because people online make it seem like the dealership is terrible, but that wasn't true at all in my case. The staff was friendly right away and took the time to actually look at my headlights and talk through what was going on without brushing me off or trying to upsell anything. Even though it wasn't a major service visit, they still treated it seriously and made sure I understood everything. It felt like they genuinely cared about helping rather than just making money, which is something you don't always expect at a dealership. Honestly, I think a lot of the negative reviews are overblown or don't reflect how they actually treat customers. My experience was smooth, respectful, and helpful, and I wouldn't hesitate to go back again.

Waited until the last day to get an emission test; they were prompt, courteous, were able to renew…read moreonsite, and put the sticker on for me. The young man who assisted me was very nice and efficient! I haven't received auto service here but will definitely use them for that in the future!

I had a flat on 108th and National, and I was in desperate need of a repair before I traveled to…read morethe Upper Peninsula later that afternoon. I called Hale Park Automotive and they were able to squeeze me in later that morning. The tire was repaired and the car was back out to me in less than 25 minutes. In addition, they have a solid collection of throwback prints of the Brewers hung on the walls of the front office. Great experience with Hale Park Automotive!

I recently bought a used GMC Sierra from Holz and so far I love the truck. I actually had two…read moreproblems with the truck that they were very responsive toward and went above and beyond to resolve. I worked with Jay and Tony almost exclusively and they are genuine people who care about having you walk away happy regardless of the circumstances. I'd recommend buying a vehicle here. I spoke with a mechanic there about the problem and he was helpful, informative and very knowledgeable. All in all even though this wasn't a seamless transaction, the dealership did and is doing what is right.

Bought a used Blazer from Holz (Nov '25). It was over $30000. When I picked it up, the gas tank…read morewas almost empty. Had to stop for gas on way home. Vehicle came with 6 month Carbravo warranty. TWO DAYS after the warranty was up, it had a temperature issue. Needed a new coolant sensor. I left emails and voicemails for my salesperson and finance person. No one returned messages. I went to Holz in person few days later. They would not cover the new part. This was $600-$700 job due to where part located. Best they would do was diagnose for free. No thanks!! Once they got the sale, fell off face of earth. What a joke. I am truly disappointed.