Bought and brand-new Leer 100XL from these clowns had a 11/4 scratch in it. Guys in the shop said there's touch up paint for that. Didn't do anything sent me home with touch up paint... wouldn't advise going there... Not happy guy..... read more

Ordered a replacement Century cap door in February. Over two months later with no cap door. Unvelievably rude when I called to ask for an update. I went in to ask for my deposit back and they acted like I was stupid and it was my fault. I went somewhere else and had the same problem with the order, but no excuse for the horrible treatment. Poor communication. Poor customer service. I wouldn't buy anything from there that wasn't on a shelf in stock. And I'd definitely keep the receipt. They suck. read more

Have them install a tonneau cover and a carpet bed liner. Only took about an hour to install both. Very happy with both.

I bought a used truck and went in to have the topper looked at. We thought there was a problem with it, but it was a very simple fix. The gentleman behind the counter, came out to take a look at it -worked on the latch just briefly and ta-da it was fixed. He showed me how to work it. I offered a tip and he just smiled and said no thank you- I'm happy to do this for you. Thank you very much -highly recommending for the great service. read more

I have been dealing with Greg on a business level for years because my job requires me to take care of business and get sh#t done for customers and the big man who signs my check. I'm not Greg's best customer by far and he fills my needs when I can't with my direct factory support for accessories, he's my back up and generally comes through which makes me look good. He always slips me in with just a warning phone first call no matter how busy he is and I send someone over with a vehicle which is taken care of. I called with a super low dollar job for a duplicate key for a pickup cap and Justin picked up the phone, a request from the owner of my company and Justin said he had it so just stop by and no charge. I was not looking for anything free and I was willing to pay for this but he insisted that he would just take care of it me, great way to represent. I called back and asked for Greg so I could let him know that Justin did a great job and I was not looking for anything for free, Greg said he appreciated the call because it was nice to hear since he doesn't hear them enough and I just reaffirmed why I call Cap Connection when I need outside help. I don't usually review business relationships and I thought why not because they deserve credit when credit is due. read more

A friend of mine recommended this business when I mentioned I wanted to order WeatherTech floor mats for my car. My friend and his brother are big fans of WeatherTech, so that sold me on the product. They both bought theirs through Cap Connection and raved about them, so that sold me on Cap Connection. Truck caps seems to be their specialty, hence the name, but they have other offerings. My primary purpose was the floor mats. I Googled the floor mats to get an idea of market pricing, and found Cap Connection's pricing was right in line with the lowest prices I found online. I bought a set for my last car a few years ago and just bought a set for my new car last week. The attendant at the counter didn't have customers waiting, so he brought the mats out to make sure they fit right and installed them for me, so 5 stars for service for sure! Check out their website http://www.thecapconnection.com/ to see if they offer any products or services you're in need of. If you want the WeatherTech floor mats, order them by phone or in person at Cap Connection. Pay in full (last time I paid a deposit but I was fine with paying in full this time), and they will call you when the mats arrive. Took a little over a week the first time, but only a few days this time. They quoted me a week and a half for delivery. Great little business, and I highly recommend them! read more

I was having difficulty finding someone who could install a hitch on my Toyota Sienna. I have some uncommon requirements for a hitch on a minivan and tried a bunch of places that told me what I was asking for couldn't even be done (even though I had it done to an earlier model year of the same van). Not only did Cap Connection understand what I needed, but it was the most professional-looking hitch installation I've ever had done to a vehicle, and the customer service was top notch. It's too bad that this type of service isn't a recurring event, because I'd really like an excuse to go back there and give them my business. read more

I was told in the beginning of January 2021 that they could install my eco hitch (hidden which requires removal of and cut into bumper) for around $200, but, since they were busy, to call back in February to check for availability. I call back today 2/2/21 and was told that they're not gonna do it at all. I asked if I could call back in March or April and he said he's going to pass completely because they'd be busier. I wish I was told this back in January so I could've kept calling around instead wasting time waiting on them. read more

Called in to get a quote on a price to get a hitch installed on my car. Person I spoke to over the phone was rude and ready to argue with me over the phone, just because I said it was weird to be charged more if you bought a hitch from the manufacturer. So $100 to install a hitch if I bought the hitch through them but $130 because I didn't buy through them which I thought was odd. Was only calling to get a quote so the guy answered my question and I appreciated the time he took to answer but was not ready to argue with him. Based on the other reviews I've seen it looks like they do a good job. Today must've just been a bad day for a dumb question I guess. read more

Stocked, knowledgeable, efficient. I couldn't believe how efficient my visit was. Good prices, stellar service. They are good at what they do and courteously told me what they don't do read more

TERRIBLE BUSINESS!!!!! They sratched my new truck which was just 5 days old putting in a bed liner and a tonneau cover on it.They denied all responsibility even though the scatch was right above the tail light.The Owner Gregg is a real jerk and very sarcastic.Stay far away from this business read more