Very impressed--I tried to deal with a nearby dealer that also does car and truck after…read moreequipment----that company was horrible to deal with---I'm glad I moved on to this company--Tracy could not have been more helpful---better price--great installers--all on time---best decision I've made in a while

I'm embarrassed to say how bad my Jeep was. Inside and out. Worth every single penny!!!! Go…read moresupport this local business, you will not be disappointed!

02/02/2025 - This review is for the Service Center and the staff that worked on this weekend;…read moreinteraction with the main store staff will be included: My wife and I made an appointment to have an oil change and tire rotation. Immediately we were greeted by a female service tech. Another tech joined her, and we were helped quickly. We exchanged information on the appointment and service to be done and it was refreshing to see their service was also personable, lending a confidence that we were in good hands. We proceeded into the store to do some shopping. We needed something from hardware, but because of the new remodel of the store, we weren't familiar with the layout. Immediately, a service tech (from the service center) was passing through the store and asked if he could help us. We told him what we were looking for and he took us to the hardware area. The was a couple floor employees there chit chatting, we had to wait for them to finish before they turn their attention to the service tech and us. Ugh. So after we got dropped off by the follow employee to look for what we needed, we proceed to automotive for wipers, we looked up the wipers but couldn't find where they were on the floor. Two automotive employees never asked if they could help us, I had to inquire, and the guy was very short, he pointed in the direction with his chin. The wipers were not in the automotive dept. Where the sign was located. I shop here once in a while and this is the typical service I can expect, but most are friendly and helpful. I just wish they would acknowledge you and help direct you where to go or even find it with you. After checking out we returned to the service center, and it's like a different country. They see you and don't waste any time getting you taken care of and on your way. Is safe to say, when it comes to customer service, the service center team is carrying this store. We will definitely be back.

I would never work with this tire service department again after this experience. The level of…read morecustomer service, communication, transparency, and professionalism was extremely disappointing from beginning to end. One of my biggest concerns is the information provided by staff to an outside company, Cooper Tires. I was told that staff member Pat provided information to Cooper Tires that was false or inaccurate regarding my situation. Providing incorrect information to an outside company is extremely concerning and raises serious questions about the accuracy and integrity of the communication coming from this service department. I was also extremely disappointed by the way the pricing was handled. The Service Manager, Mike, provided me with a price in written communication, and I relied on that written quote when making my decision. However, Assistant Manager Bryan later refused to honor the price that had been communicated to me in writing. Instead, the details and price were changed after the quote had already been provided to me as the customer. That is not an acceptable way to conduct business. When a service department provides a customer with a written price, the customer should reasonably expect that price to be honored. Changing the terms afterward creates a serious lack of trust and makes it impossible for the customer to have confidence in what the staff tells them. Another major issue was the tire warranty. The department did not provide me with the original warranty documentation or clearly explain the warranty terms and specifications at the time I needed that information. When I questioned the warranty, I was essentially told that I was "just supposed to know" what the specifications and requirements of the tire warranty were. That response was incredibly frustrating and completely unreasonable. Customers should not be expected to somehow know the detailed terms, conditions, limitations, and specifications of a manufacturer's warranty without being provided the applicable documentation or having it properly explained to them. The way I was spoken to throughout this process was also extremely concerning. I was treated in an unbelievably condescending manner and repeatedly felt that I was being talked down to rather than treated as a paying customer deserving of basic courtesy and respect. What made the situation even more frustrating was the apparent difference in how I was treated compared with my father. The staff's tone and demeanor toward me, a female customer, were noticeably different from the way they communicated with my father. When my father was involved in the conversation, the condescending behavior that I experienced was not directed toward him in the same manner. I should not have to bring a man with me to receive respectful, professional, and straightforward customer service. Regardless of whether a customer is male or female, every customer should be treated with the same level of respect, patience, and professionalism. Being spoken to as though I was incapable of understanding the situation, while my father was treated differently, was both insulting and unacceptable. What makes this entire experience particularly frustrating is that these issues involve multiple failures: inaccurate information allegedly being communicated to an outside company, a written price that was later not honored, warranty information that was not properly provided, and communication that was unnecessarily condescending and disrespectful. I expect a service department to provide accurate information, honor written quotes, provide customers with applicable warranty documentation, clearly explain important warranty requirements, and treat every customer with professionalism and respect. None of those expectations should be unreasonable. Overall, this was an unacceptable customer service experience. The lack of consistency, accountability, transparency, and basic respect left me with no confidence in this tire service department. Based on this experience, I would not return to this department for future tire services, and I would not recommend it to others. Customers deserve better than being given conflicting information, having written prices changed after the fact, being expected to "just know" warranty requirements, and being talked down to when they ask legitimate questions

I own a 2019 Subaru Ascent which I purchased CPO from Wilde. It now has 95,000 miles and all…read moreservice work has been done at Wilde. Every service appointment has been excellent. The work has always been done correctly and at the price promised. I'm usually a "by the book" purchaser of services and avoid the extras a dealer wants to add on. In Wilde's case they gave me a printed list of recommended additional services and prices. Everything is optional, no hard sell. The service writer explained why the additional services are recommended and at how many miles. None of them were ridiculous; all were intended to increase the life of the car. The list also states their hourly rate for any other work I want. The Wilde family sold this dealership to a larger multi-state company a couple of years ago. I expected service quality do decline. In fact, it has become even better. The new service and showroom building is beautiful. Highly recommended.

I purchased a new Subaru in January for sever thousand less than what I could get in the Fox…read moreValley. Plus better selection, no haggle Service is great. Accommodating. Lots of appointment times available on 2 day notice, in contrast to dealerships in Fox Valley where nothing available for several days and even then, very limited time slots. Immediately greeted in service area, treated very respectfully, like a valued customer. Service was quick, professional. Time from drop off until drive off 54 minutes, 10 seconds. And they cleaned off the headlights before they would let me leave! Highly recommend.

I have purchased two vehicles from Tom M. at this dealership in the last 5 years, and I was 100%…read moresatisfied with both of the sales experiences I have had. Service, the first go around was average. I recently completed my first service with the 2nd vehicle I had purchased from this dealer, and it seems that the service had improved to a 5 star experience as well. If you're looking to purchase a new Land Rover or Jaguar I would absolutely recommend emailing the dealer, and asking to schedule an appointment with Tom. He doesn't fit the standard car salesman stereotype. Tom's sense of urgency in closing a sale is a slower pace, that will make someone not into the car buying part more comfortable, and give you time to think through your purchasing decision. Most importantly Tom is passionate, about the product line, and he seems to get more of his energy from educating people about the car which is very unique compared to other experiences I had had. Usually the sales people can't wait to sell the car, they hope once you buy it you don't have any more questions, and just go away. Or, they try to teach you a little bit about the car, but it turns out to be nothing special. Tom is wildly intelligent about the product line, and I left both times knowing everything about the vehicle.

I took my Jaguar F-Pace in due to an issue with my windshield wiper fluid and the team was…read moreabsolutely amazing! They made sure to accommodate me with a rental car and clearly communicated with me every step of the way! I received my car back a couple days later and everything was perfect! So thankful for them!

The Dealership is beautiful. The atmosphere low pressure. All the people there were super friendly…read moreand professional. I bought an E300. My salesperson was, Dennis Hackney. I can't say enough about how enjoyable he made the entire experience. I live mostly in Chicago, where high-pressure is the name of the game and I don't like it. I have purchased my last two MB's from this dealership and I will purchase there again.

Best car shop that I've experienced. Car was made like new…read moreagain, stuff was very prompt in informing about the steps along the way. Thank you!

I had a very disappointing experience with Marshall Auto Body. After I posted a negative Google…read morereview, the owner responded publicly by posting internal notes from my prior repairs and making serious personal accusations about me that I dispute as false. My concern is no longer just about the original service issue. I find it extremely unprofessional for a business to respond to customer criticism by publishing internal customer information and making damaging allegations online. Tesla has since opened a formal investigation into the matter because Marshall is a Tesla Approved Collision Center.