I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

This one time I bought some speaker stuff from there, was using the blue barrel to carry my items…read morewhile in there, placed my item in my back pack after purchasing them and was putting away the blue wheel barrel as I was walking out the manager or boss (not too sure but he was an old white guy talking and coordinating all the workers the do and don't) stop me checked my backpack and then GRABBED my backpack and told me I can't leave because I have the items in my backpack thinking I stole the items I just purchased, I even told him I just barely purchased them. Made me go back to the counter to have them check it out and show them the receipt again which I did. Was quite upset about it because I just purchased it and he's acting as if I stole it. He didn't even apologize and went back to coordinating/yelling at the workers. He was very rude and unprofessional

We were stranded at a gas station near them and they brought over transmission fluid for us. They…read moreare awesome.

Wow! Great little store with amazing service! The owner and his crew were awesome! Very helpful…read moreand full of information

I called ahead in search of a car battery for my friends honda. Rob was the one who answered and…read moretalked me through everything I was going to need. I came in and we got straight to work. He answered all my questions thoroughly and was entirely transparent the entire time. I'm not too confident with car things and have had bad experiences elsewhere so I was a little nervous but Rob was patient and helpful by explaining things very clearly. We went through so many different battery options as the car had some work done and complicated the process. Rob was patient and genuinely kind. Rob, I hope you're reading this. Thank you for taking the time to answer my questions and met us where we were at with price, warranty, and everything else. I hope you get a dang good raise! You deserve it!

Britney is literally the best ! She went out of her way to help me with my car and changed my air…read morefilter and oil!! Go to her she will help you with everything!!!!

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

These guys always have the parts I need. in my experiences the dealership is always higher, and in…read morea recent repair the dealer said they could have the part in 3 days.

The level of customer service was not only above and beyond, but it was something that caught me…read moreoff guard for an AutoZone. It was something that I would've expected from a four or five star resort. I called looking for an alternator for my truck and they didn't have it in stock. I would've thought my experience would've ended there because I'm sure the store is busy however it didn't Eddie Vivales continue to call around for me to multiple locations until I was completely satisfied and my needs were met . I'd like to take this opportunity to tell them thank you very much. Your customer service was above and beyond.

1 star service. Minnie was stand offish and very unpleasan. She shouldnt work there if she doesn't…read morelike her job

Outstanding customer service; the best experience I've ever had over the phone…read more Jerry located the vehicle and the correct part for my car without me having to leave the house. The part will be shipped via UPS. Thank you Jerry Felipe Mendoza

Over 80 acres of cars and various auto parts, truly a car person's Disneyland. Cars from 1928 to…read morepresent, knowledgeable staff and the founder Jerry Turner is still at the counter, 96 years old, and knows where everything is by memory.

Don't ever waste your time coming here. $3 admission just to go in an look to see if they have the…read morecar I'm looking for. Guys are rude. Waste of a junk yard.

Prices are off of whoever is working at checkout, better off ordering it online lady said my card…read moredeclined but when it went through on my phone had to pay twice in order to take the items

Very friendly staff. I have taken my bike there several times to get serviced. They go over and…read morebeyond what they need to do to help their customers. They keep me well informed and do excellent, quality work. My bike is a bit on the older side but they are able to help me keep it running and identify any issues I had or informed me of any issues they saw while doing work. They are up front with pricing and provide excellent customer service. I will always go to them for work on my bike.

Spoke with Jack in service today and he was outstandingly helpful. Sadly it's becoming rare to get…read moresomeone answer the phone in a service department that is helpful, friendly and knowledgeable, but today I got all of that! Thank you!

I'm EXTREMELY grateful to PepBoys and Andrew, in particular, for taking such great care of me. I…read morewas running errands and turned a corner and suddenly heard a very loud noise and new something was wrong. 20 seconds later my tire light came on. Thank goodness I was literally 1 block from PepBoys. I turned into the parking lot, jumped out of the car and had a completely flat tire. Andrew helped me right away and provided excellent customer service. I mentioned that I had an all-wheel drive car (Honda CRV) and the last time something like this happened I needed to replace all 4 tires, not just one. He tested the tires and knew they were not very worn (which was correct) and recommended replacing 2 (not 4) due to the measurements, but I wanted all 4 tires to match and asked for an estimate for 4 tires, which was about $750. Ugh!! After waiting a short while in the waiting room, Andrew came back to tell me that the flat tire was salvageable. What the heck!!?? He said the tire popped from a nail, which meant it could be fixed (FYI: my previously popped tire was a huge gash from running into a curb, which could not be fixed). End result: The initial $750 estimate, turned into $21 out the door. Just wow! I was soooooo happy. PepBoys could have just replaced all 4 tires, which is what I asked for, and I never would have known a thing. $750 gone like that! But they saw it wasn't necessary and brought it to my attention. I swear I will never go anywhere else. Pep boys is my ride or die now. Thank you so much, to Andrew and to the whole PepBoys staff. Now this is how you do business. WITH TRUST!! You now have a customer for life!

I scheduled an appointment to have my check engine light ran and came all the way over for the guy…read moreworking the counter to tell me that he didn't have anyone working that could take a look at my car. This is the worst auto center I've ever been to and will not be coming back.

we recently went to O'Reillys, which use to be a Krangens. I took my dead battery in and told them…read moreI needed a new one, they told me that one of the poles were leaking fluid and it's not covered under warranty. Naturally I was a little upset and told them so. They said they would work with me. In the end they gave me the prorated price that I had in the beginning and the battery was alot cheaper than I expected it be. I didn't expect that from them but i appreciated it. Thank you

I recently had misfortune of having to frequent this establishment. I went in with a part that I…read moretold them Might still be under warranty. From the moment I mentioned warranty the lady behind the counter bombarded me with questions to the effect. Could your vehicle have caused the part to malfunction , could I have had something to do with it malfunctioning. I have been working on cars since I was 14 years old and I am 52 now. I think I know a thing or two about cars. As I mentioned before If the part was covered under the warranty Great, if not, so be it. I still needed the part. In the end I ended up getting a partial warranty price on a very pricey part BUT I sure could have done without the rude 3rd degree treatment. I left this establishment with a bad taste in my mouth.I wont be visiting this parts house again anytime soon. Sheesh.