Now KSI, I have an auto shop been dealing with them for quite some time. recently I purchased a…read moreright-side inner fender liner for a job, then sent me a left side. I called to have them send me the right one. Then next day (mind you they now deliver their parts from a third-party delivery service) surprise then sent me another left side part. After calling them I spent 20 minutes trying to talk to a manager, the rep said he had to email him and sent him pictures of the invoice, Non the less the manager kept asking the rep, the same questions over and over, All I wanted was the right part delivered that day, After much frustration I hung and told them I'm done with them!!! Their customer is absolutely horrible beyond words. When this happens and they sub out their deliveries it's time to move on! Too bad at one point in time they were great to deal with. Now like everything else they are moving in the wrong direction!!!!!

No help from astro (Lee) after a recent issue with an order, looking for some assistance on a…read morereimbursement. We have been doing business with them since 1969,and will certainly not be returning.

This has been my third time using the services at Central Auto Body. Again, Peter and the staff…read morewere great and the workmanship on the car was excellent! I highly recommend them!

Wanted to leave a recent review for this company since there aren't any on Google etc. Highly…read morerecommend! They took my car in right away, gave me a very accurate estimate right off the bat, was fair and didn't rush me to choose them (although my mind was already made up), and was very honest with me. Car was done pretty quickly and looked brand new! High quality service, ran by honest & kind people, who will take their time and pay attention to detail.

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough

Slow. 45 minutes+ for oil change only. Two lanes for 4 cars, had to do backing up and rearranging…read moreof vehicles to keep place in line.

Got there at 11 with one car in front of me. Wasn't pulled into a bay until 11:45…read more They let a car that had just gotten there skip me after I had already been waiting 20+ min. Tech said he was sorry, no discounts or any remediation offered. Didn't even acknowledge my frustration once I got in the bay. Won't be going back here poor experience.

Reliable And honest, they do a great job at fixing any problem with your car from oil changes to…read moremufflers to engone trouble. They also are good at trying to find something wrong when you have no idea what the noise is coming from under the hood, and they're not ridiculously priced. Yes, I definitely would recommend going there. if you're not sure. You can always ask for them to check out your car and they will tell you what's going on and How much it will cost before any work gets done. Very satisfied...

Trustworthy and reasonable. I found NCC when I moved to Franklin in 2015 and have been a regular…read morecustomer since.

Charlie in service is top notch. He made sure I had a rental car and entire warranty process was…read moresmooth. Thanks again Charlie.

If you want a dealership that actually cares about their customers and is fair, this is the place…read more I have purchased many vehicles from them and Sean has been amazing to deal with.

Got a call from my grandmother in the morning and she asked if I could get her an oil change and…read moreget the air in her tires checked and make sure her car was safe. So I went to the jiffy lube in Franklin ma. Very small place can only do two cars at a time which is fine it wasn't busy. I waited about ten minutes and then went inside I was yelled at by the gm Jonathan and who told me to move faster into the bay. Telling me to "hurry up let's go" I kept my cool at that point. Jonathan asked me for my info address and email I gave him the email and he got it wrong I kept telling him it was wrong and he said "dont worry about I know how to spell " so I let it go. I popped the hood and Jonathan pulled the dip stick out, he got a phone call on his cell phone and threw the dip stick in the engine compartment getting oil all over the inside of the engine compartment. Another associate came and cleaned most of it up. Then it was time to pay he comes to me and tells me "that will be 91.69 " I said what? What did you guys do change the oil that's it? You didn't check the lights check the air in the tires nothing. And your telling me it's 91.69. He said yes! I can not believe I paid 92 dollars for an oil change. On a 2012 honda civic . Do not go here I promise you, it will not go well. I wish Jonathan well. Do not go to this jiffy lube. If you do please take a video. I wish I did. -Illcommitted

Great, easy experience getting an oil change before a road trip. Super helpful and friendly staff!read more

Having been a car owner for decades means having tried a lot of repair shops. BDR automotive is by…read morefar the best place ever that I have ever used. The ease of obtaining a timely appointment is wonderful, the speed at which a problem is diagnosed, information and repair options relayed, and car fixed at a very good rate a huge plus. I will never go anywhere else!

This place provides exceptional auto repair work and I have taken my car here a number of times. It…read moreis the only place I trust with my car.