And this is why Amazon is putting everyone out of business..looking for a part, az website says Federal Way store has it..drive 20 miles to get part...no part! Staff is clearly overworked and under paid! Boooo read more

A VERY BAD EXPERIENCE. I recently went and bought a battery for my car. I asked them to help me replace it, and they sent someone who I think was a new employee because they couldn't replace it. The worst part was that one of the terminals broke, and they couldn't replace it. In the end, they told me I should take it to the Honda dealership. That doesn't seem fair! A very bad experience! read more

I called the Federal Way store 7/20/2023 and the employee, that answered was very rude and disgruntle, I had called another AutoZone, and waited on hold 15 minutes, then was advised that the Federal Way store had the part in stock. I already searched my own part number and was told it was in stock at the Federal Way Store, So I called that store to confirm it was in stock seeing there was only (1). Upon calling automatically no greeting they just placed me on hold for an additional 12 minute, Only to answer the phone and then get frustrated, with not being able to find the car or part. I advised the employee that I was calling just to check, and mentioned I already have the part number. These fools feel they know everything, after providing the part number they could see yes they have it in stock, when asked if they could place a hold on it. He advised me yea umm I have like 15 people before you... and he just insisted the part was there. That's not customer service, Auto Zone employee must be so disgruntle with their life's and wage, they feel there service has to be mediocre, and they feel they need to be rude to the customer. Well sadly i will be ordering my part else were, and auto zone will loose my business due to this. Bottom line when you answer a phone, be respectful, and considerate you work in a service industry. If your going to answer a phone be prepared to assist and answer general questions regarding, part, pricing and core pricing. Do not be brash, short and rude and express your frustrations with the day. I am not your therapist. My advice to everyone GO TO ORILEYS - they treat you much better there, and will match and beat any price AUTOZONE provides... read more

I had a battery die on me, and was told that they couldn't find my battery for my Volkswagen 2013 golf in the computer system. This happened today at about 7 o'clock. The guy and the girl on shift were too busy talking to each other about a phone conversation to really even take my information when requesting it. After finding my Vin number, I was told I would have to go and take out my battery by hand and carry it in to the store so that they could see if they had one that was like it. I'm not too car savvy, so when I asked him if he could come out and help me do that he explained that he can't leave the other employee in the store by herself. I'm not sure if this is an AutoZone policy, but in the past several years that I've been to AutoZone I've never had an issue with them helping replace a battery, tail light, or any other simple fix. I'm very disappointed with my visit, I will no longer be visiting this location and advise others not to as well. I've never had these issues at the Maple Valley AutoZone location or at the Covington AutoZone location, just wanted to pass that on so it doesn't look like I'm being bias. read more

Auto Zone Alternators are JUNK! I purchased a NEW, not refurbished alternator for my Acura from Autozone back in April of 2022. Six months later on October 21, 2022, it started acting up. The alternator I replaced back in April appeared to be the same brand. It failed just after year after I bought this car which was only driven less than 4k miles. Duralast alternators are garbage! Auto Zone's return policy is basically non-existent. They will trade you for replacement piece of junk, but then you'll be stuck in an endless cycle of paying for labor to replace this part every 6 months to a year. It's a money pit and a trap. Years ago, I replaced my alternator using the same brand for my Toyota. Afterwards, I would receive a high pitch feedback through my car speakers. It was very annoying. I should have learned my lesson then. I do not recommend any alternator from Auto Zone, O'Reilly's, etc. Save yourself the headaches and time wasted by staying away from these places! Have your stock alternator rebuilt or buy genuine parts. Believe me and you will thank me for it. read more

Saved the day! My battery decided to die on a Sunday afternoon!! They had my hard to find (expensive) battery in stock and installed it for me! Thank you Mike! read more

Walked in the sales "manager" is taking a personal call, walks away doesn't say I ll be right with you, no greeting at all! Proceeds to continue his conversation, then walks over to me and says nothing at all, just picked my items up and starts ringing. No kind of customer service at all! This isn't my 1st time with terrible service here! Get a better job if you're miserable where you're at! read more

I called for tune up parts for my truck and Mariam answered the phone and helped me and gave me the break down with names of what I needed from highest to lowest in prices of each part. Very professional. Thank you Mariam!!! read more

Yelp says they stay open until 11. Showed up and that is definitely not true. They close at 10 every day of the week. Disappointing to make a wasted trip. Fix that ASAP so you guys don't waste any more people's time. read more

thank you Donovan so much for putting the headlights in my car!!! you're a great man if you ever want to hit me up I wanna be your bestie my Instagram is @danceforJamba plz thank you read more

Never realized that you could create a ghetto experience in an auto parts store. Walmart yes, autozone....wow! This Autozone location has to be the most non-customer friendly store around, many people standing around and no one to check you out....I finally left after waiting to buy a significant amount of cleaners, wax, Mobil 1 (3 European cars worth), filters and other car care products. Should have left after asking a very simple question about oil filters, why one filter is more expensive than another from the same manufacturer (Fram) in which the salesperson with the ghetto attitude replied "how do I know, I don't know what kind of car you drive" huh? I figured that it may have a higher particulate capture but this guy had a serious attitude problem. I've purchased many, many parts from other stores and have never experienced this sort of customer service. This is not the first time with this type of experience with AZ and always thought that it may be a bad day, hard customer prior, or? As far as the ghetto portion....I'm a man of color so not being racist at all, but this store really drags the low life's in.... Worst auto parts store EVER! Ill pay the slightly higher prices at NAPA or O'Reillys anyday to avoid being treated as a dummy. I'm a car guy who owns a Landcruiser, Porsche C4, and two Mercedes (one collector and one new) and obviously am always buying car products.......Not from this store! read more

This is such a wonderful place, the Wizard of Oz at the end of the yellow brick road! The pot of gold at the end of my rainbow! Without the witches and creepy leprechauns. Every time I go in (most of the time with obviously blonde questions) they are so kind, helpful and respectful. A few weeks back I'd been having trouble with my dash lights and decided that it must be a blown fuse. Even looked it up in my handy dandy manual. I then brought all that info to Mike at Auto Zone. Complete with my professional opinion that "it had happened before and this is what it must be." Mike was so kind and got the fuse and followed me to my car to put it in. Thank GOD he deals with people like me everyday and had the good sense to ask me to show him what was going on. I got in the car, turned it on and waved at the defective dash lights. He looked at it, then looked at me, then reached in and turned up the dial for the dash lights. Never smacked my forehead so hard in my life. He didn't even chuckle that hard, smiled and lied to me and said that it happens all the time. Bless you Mike. Bless you and your blonde whispering self. And today, Cassy helped me change my dead battery!!! You guys rock! Thank you!!!! read more

I went to this location to return something that was unopened. I accidentally threw away the receipt so I asked to return the item using the rewards card I used to purchase it. One of the associates rudely informed me that it could only be returned for store credit. Knowing this was false information, I left with my item and called the autozone on 21st Ave. in Federal Way and asked the same question and got a completely different answer that sounded more accurate. And she was polite! Needless to say, I will never do business with this particular store ever again. Associates should know their policies, especially if they are going to be rude when enforcing them. read more

I have returned and the staff has turned over and management has changed. This location is very helpful. The staff is friendly, engaging and at time funny! I'll return as long as the experience does go south again. read more

Ugh. This guy, Jay C. Just... everything was fine. I literally came in for refrigerant, some deicer and a bulb. Dude proceeds to completely mansplain to me I don't need this and that and just like.... adds an extra ten minutes to my time trying to... idk what the fuck he was trying to do because it's not like he was the mechanic I JUST paid to diagnose my car. Like.... dude you're NOT a mechanic it is AUTOZONE, relax. You're working retail. RETAIL. Sell me my shit and shut up. Like it'd be totally different if I ASKED. I didn't. Jesus. read more

I can't say enough how grateful and appreciative I am for the guys at the Pac Hwy AutoZone - I discovered a badly corroded battery (barely able to start it, and couldn't be trusted to get to a mechanic) and was told on the phone that if I could just get there, then someone could help me out. Sure enough, I was greeted right away and Mike came out with a new hire to test the battery, do a little training, and show me what we were dealing with. He then explained the different batteries and the needs for different pieces, and then we went to work getting my old battery out and replacing a new one, with connectors and a holding bracket. I think it took about 2 hrs; Mike was calm and determined, and let me ask questions and see what was going on. Despite how awful it was to have my car die at a gas station, I have to say it was a great experience as a consumer. read more

I just have to say I will never use AutoZone again based off what I witnessed I was buying some oil for my car and witnessed a store an employee named John Jacob's completely demoralize a Lady in front of other customers when she was just asking for help concerning her brakes and what she could do about them, I watched as the John Jacobs laughed at her and said that is what a Mechanic is for, this is the most unacceptable thing I've ever seen. The store and the level of non customer service here is disturbing.The fact that even after he went outside to smoke a cigarette and continue arguing and yelling at the Lady in her car this man needs to be fired immediately! read more

Lets put it this way... I've never been in the store for more than 10 minutes. You walk in... stand in line... ask for what you want. They take you over find what you want and walk you back to the register. Complete the transaction and you are on your way.... Nothing to complain about. Always friendly, always nice and if you ask always educational. I know nothing about cars, yet I always leave feeling I can accomplish anything. Nothing but nice things to say. read more

Literally a dude standing in the back tables while 8 people are in line and one person helping everyone. Wtf

Super rude Hispanic girl working there. Went in for a 2A Charger for a jump battery, she acted like we were bothering her to do her job and then then told us we needed to go back to NAPA to ask our questions. Drove 13 min to another store after working 22hrs to find out the charger was in right in front of her. I'm sure other employees can be quite helpful but I've never been so disrespected speaking with her. Will not be going back to this location even though it's right down the street from me. read more

Great experience today! I purchased a new car battery from Chad and he even installed it for me for no extra cost! The store was busy when I came in but was well staffed and I could tell that the employees were helping people in a timely manner. read more

I was looking to purchase a few things and Luis At the front cashier was extremely rude and arrogant. I felt extremely disrespected by him and will never be shopping at this autozone anymore. read more

Great service and very good people they will save you a lot of money when you asked them for advice Keep up the good work guys read more

A Gal named Cat/Kat helped me out and it wasn't even her job to do so. She also helped me find a great price , thanks again Cat I hope your work doesn't go unnoticed! read more

TERRIBLE! TERRIBLE! TERRIBLE!!! Horrible customer service and dishonest employees. Today, was our 3rd time coming here and this will surely be the last. Every time we've been here the employees show how careless and incompetent they truly are. 1st visit - WINDSHIELD WIPERS - We were sold the wrong windshield wipers. Took them back and were made to feel like fools. The employee came out to put them on "properly" and saw that they sold us the incorrect product. We were given the "correct ones" and less than 1/2 mile down the road the wipers flew off the car. Took them back, asked for our money back and went to Volkswagen as we should've from the start. 2nd visit - HEADLIGHT - I went to purchase a new bulb. They swore I needed a new housing unit and everythibg. Tried to sell me the unit for $300. Insane! I'm not a woman that is easily fooled. I bought and changed my own headlights at home. No housing unit necessary. TODAY (3rd visit) - CAR BATTERY - We went to have a battery tested for charge and to have it charged if it would hold a charge. We were on a time crunch and needed to complete our registration and emissions before 5pm. It was 11:30am. Plenty time! We were told to come back in 1 1/2 hrs. 2 1/2 hours later we return and were given someone else's battery. Our name was put on the wrong battery and the employee insisted that it was our battery - an Acura battery and our truck is a Toyota. They couldn't find our battery initially. It was located (unmarked) at the bottom of a cart, UNTESTED and WITHOUT a charge. The battery was no good and not taking a charge so we bought a battery. MORE PROBLEMS . . . After confirming which battery was needed for our vehicle, we get home and realize that we were sold the wrong battery for our truck. Upon returning to the store a different employee assists and notices immediately that it is the incorrect battery. At this time it was now almost 4pm and we needed to go to emissions and DMV before 5pm. We must've had amazing positivity on our side because we reached the DMV at 4:57pm, but this could've been much less stressful if AUTOZONE provided better service. Please save yourselves some grief and DO NOT go to this AutoZone location for anything at all. You've been warned!!! read more

Patrick was so helpful! I came in to get new wiper blades for the Seattle winter I'm now experiencing. I used the auto zone book to figure out which blades I needed...uhh, nope! He supplied the correct ones, ran an engine check light for me (a great free service they provide), and installed the new gas cap I needed. I couldn't figure out the wiper blades so he showed me how to and then made me do it myself so I knew for next time! Thanks for teaching and not just doing it entirely for me :) They're a busy store but I was definitely well taken care of. read more

It was incredibly busy and it took 15 minutes before I was even acknowledged. All I wanted was a can of freon!

We were standing in line when the dumb blonde employee started snapping her finders at the customer she was helping because she gave him $10 back too much. Then you meet more employees and finally talk to the manager, of course..no customer service at all. Our battery died out on us and we asked if they had a jump start to help us out they told us they didnt..not even trying to tell us that we could atleast bring our battery in to charge for free. I mean common we made a purchase, not just bumming for a free f***ing jump. I def. Recommend going to Oreillys, they will go all out and more for you. I hate autozone and im only giving them a star because i have to, but really they deserve a piece of sh*t. read more

This place is a joke...one person helping people while three stand in the back doing nothing and the so called security dude smirks at everyone waiting...this is the last time I'll ever come here for anything...O'reilys it is! read more

Mike F. has excellent customer service!! He has helped me on different occasions installing what I buy. Thank you so much for being helpful!! read more

Nothing better then calling getting 5 rings and the a "thank for calling auto zone please hold" and then no one ever take you off hold or even better they pick up put you on hold then leave you on for 10 mins and then hang up on you also you do not need to know my car model for a warranty exchange if I know the parts number and don't get mad at me of know how to use Znet better then you also I am just giving suggestion to you so we can conduct are business quicker so you can get back to placing people on hold and also asking if they have a v6 or v8 just for a light bulb read more

5 employees but can only take care of one check engine light customer at a time; not because they only have one tool because we aren't customers yet . Manager was a jack ass about it. read more

Stopped in for a check engine light. Russ and helped me out even tho it was raining. He also just had knee replacement surgery and still helped me out ! Thank you Russ ! read more

Kind and helpful staff. Marc Anthony helped me find and fix an issue that my mechanic had bid at $300-400 to fix. It only cost me $36. Thanks guys! read more

Awesome service in a busy place. Very helpful, man. We appreciate it. Thank you, Ed! Keep up the good work!

Waited in line at the front of the line for 11 minutes before I was rung up by the manager. Wasn't even acknowledged by an employee while waiting until 9 minutes in. At that point I found the manager and asked if I could be rung up by one of the 9 employees that I counted while waiting. Joshua, the manager, was dismissive and never attempted to acknowledge the delay. read more

These people are rude, customer service is absolute trash, wouldn't even except my lifetime warranty.

Jordan was amazing. I had to get the bulb changed for my brake lights. Jordan was fantastic. I was going to take the bulb to Firestone to have them install it. He did it!! We spent 20 minutes getting it figured out..Fiat's are not easy. He saved me so much time. I so appreciated that. And he did it with a smile. Fantastic employee Auto Zone!! read more

The employees dont care about customers queing up, they let people cut in line and leave customers who are waiting their turn to just stand there and get ignored. They also ignore the "parts" line and "checkout" line and parts people get in the checkout line and the employees do not have the customer service skills to tell line jumpers to get in the right line. They also have the earn credit program but they do not tell you that you HAVE TO HAVE THE ORIGINAL CARD or they are going to screw you out of your earned 20.00 credit. I really loathe an absence of customer service and this autozone certainly showed that today and its not the first time, I am going to look for a new parts store. read more