The battery on my car died and I didn't have the right tools to change it out before sending my ex-wife and kids back to Oregon after the holiday weekend. I tried taking the car to Wal-Mart and called a few other places, only to get busy signals or employees who were too busy to care. My ex called AutoZone and we got the help we needed. Michael C helped change the battery and got my ex-wife and kids on the road safely. I offered him a tip and he refused, which was a pleasant surprise. He has my vote for employee of the month! read more

Update: 9 months later and still didn't get an apology LMAO ANYWAYS. Partner went back today to get some lights and they were actually nice. The guy working was really friendly. read more

Shown free scan for engine check light. When I walk in and ask for scanner. The hairy guy said " NO " .

Easy in and out. Asked Isaac for a new headlight and he knew exactly what I needed. He even put it on for me, in less than a couple minutes. 5star+ service. Thank you Isaac & AutoZone! read more

Went in for a battery about 4:30PM on a Thursday. It took about 10 minutes to get my old battery and alternator tested. Battery was 50% and definitely needed replacement. Mike agreed to put in the new battery for me even though it was passed his time to go home. Everything went smoothly and I was out of there quickly. 10% discount for proof of being veteran. read more

The manager, Jason R is one of the most kindest people I've met. He really helped me and my bf get the parts we needed so we can get back on the road safely. After, noticing we were having a problem with our car, the only autozone open was about 30 mins from us. But they closed at 11p. When I called to ask if there was anyway they could stay open til 11:12 so we can make it, the manager said yes! When we arrived Jason and Caelick were very helpful. They even made sure we had all the tools needed and offered to help. They went above and beyond for us and we really appreciate it. If it wasn't for them we would have been stranded all night. Thank you again. They both deserve a raise. Best autozone I've been to! read more

Another shout out for Harley at the FW Auto Zone,he goes beyond good customer service,he is helpful,and he put my new windshild wipers on my car for me before our rains start.Thank you Harley read more

Employee Isaac was knowledgeable and attentive. He was more than willing to help me change out both lightbulbs on our truck. I was on my way in no time. Thanks Isaac! read more

The location was easy to find parking was not a problem the people behind the couch tour were super nice they even help me replace the battery in my alarm control fob as well as change my Winchell wipers these people are definitely getting customer service a thumbs up so if you have a AutoZone near you I would suggest to go and don't be shy to ask for help I was slightly intimidated because I didn't want to bother them but they really truly didn't mind read more

Walked in, few guys standing around batteries. Start looking at their website....find batteries that are supposed to be in stock for my vehicle. Batteries nowhere to be found on shelf. Start spitting and cussing. Some employee standing near me singing along to "Like a Prayer" that's playing overhead. Get pissed off. Leave. No one cares. read more

I went in to get some spark plug and wires for a car I was going to work on. I also got some oil that was on special. The customer rep. That helped me was friendly and helpful. When I asked about an offer that they were advertising I was told that it was over. If the offer is over you should remove the advertisement , or have all people on the same page. The price seemed on point to other stores in the area. read more

I had a dummy light come on, alerting me something was up with my car. I came to Auto Zone for a free diagnostic test that they offer. I wish I remembered the name of the guy that helped me, as he went the extra mile beyond just running the test and giving me the printout. He gave me some tips and helpful info regarding what could be causing the issue after the test results were discovered. He offered to look at my engine to see if it was one of the easier solutions and was honest when he didn't see the issue. read more

Came here the other day to see what was wrong with my car. I figured it was the battery but they came out to check if it was the battery, and it was. The guy who helped us got us a battery and installed it himself. He didn't have to install it himself but he did it anyways. I wish I would've gotten his name because he was super helpful. I really appreciated the customer service he provided. read more

So helpful and professional! I purchased wiper blades a week ago and couldn't figure out how to install them. Lafi was so gracious, came outside to show me how to do it. Super easy and I'm so thankful! He was so polite and took my trash too. Thank you Lafi!! read more

Great customer service and knowledgeable staff. I was able to not only find the windshield wipers I've been searching for, but they were on sale and they installed them for me free of charge. Well done AutoZone! BTW, the wipers work flawlessly. read more

Some very hard working individuals work here. They will give you honest advice in what you need. One guy even dug through a pallet of antifreeze to get me the specific antifreeze I was looking for. He could have easily said we're out of stock, but he didn't. read more

AutoZone - Anything you might need for your vehicle maintenance. - Auto Parts & Supplies Near Me - Federal Way, Washington

Ty is so helpful again i encountered him first and he knew exactly what my beast mobile needed. ..if his corporate head honchos see this..that boy DESERVES A RAISE... read more

I understand that I'm a female but your staff doesn't need to roll their eyes at me when I just asked for help. I went in yesterday for new break pads and the man helping me asked what model and I told them. He then asked if it was a 2.0 I asked what that meant and he rolled his eyes then rudely said "LX OR EX". read more

This is why I love AutoZone, the staff and management always exceed my expectations by a long shot. They have the best customer service and are super quick with anything you might have. If you can drive to this location over others, you won't regret it. Thanks again for the hose I needed for my radiator :) read more

Extremely sexist and/or xenophobic manager, terrible costumer service! Went there to get a part, the manager quickly looked in the computer and said "we don't have it." When I get home my boyfriend called them and asked for the same part, response "yes, we have it right here." Aside from that the manager took my receipt after a return (from the wrong size belt they sold me 30 minutes before- btw, another mistake from staff, even though I gave year make and model of the car) and when I realized it and came to ask it back, he was blaming on me for not taking (sorry sir, I won't reach over your computer and take something you purposely place far from me) and took his sweet 40 minutes to print me a new one. Pleeeeeeease learn to treat people with respect regardless of their gender and culture of origin! This place just blows! read more

The team at this Autozone are very knowledgeable and helpful. Lorraine was very caring in helping us trouble shoot the problem we were having with the heater in our 93 Geo & even offered us use of their fuse puller to check the fuses. I spoke with Han today who ordered some parts for us. They are a little farther from our home but we're grateful for all their help! read more

The bald dude there is so clueless... don't go to his check stand cause he likes to give you the wrong stuff. Multiple occasions

Been going here since they opened. Almost always give you the best bang for the buck . The people always seem to be knowledgable and friendly. read more

I went in to get a new break bulb and was helped by Jason. He patiently walked with me to my car to make sure we got the right one and was also very patient and gracious when I suddenly remembered I had an extra bulb in my glovebox. He still installed it for me and told me to consider buying a little gel type thing to help keep moisture away from the bulb. I bought it and he put it on for me and I was on my way. Quick and efficient service and friendly to boot! read more

The staff here is so thorough!! I took my dad to get new wipers, expecting to be out at least 50 bucks. Nope! The guy searched through the entire page and helped us locate some good value lower price wipers. He helped us put them on and talked to us the whole time. Also, he explained that if we ever take it somewhere else, to listen for the "click" as they go on. I really appreciate the quality of service and polite attitude! read more

Everyone is always so helpful and knowledgeable. They always have the parts and supplies I need. The prices are very competitive.

George, at the front counter was extraordinariky helpful, not only in helping me find the correct headlight for my car but getting it installed. He also took the time to check my check engine light and help me find the gas cap that would make the light go away. His friendliness and professionalism are unsurpassed and I will not take my business anywhere else. thank you for your consideration and helping me be safe on my upcoming road trip! read more

The only reason I gave this 2 stars is because of the gentleman Michael who helped me after the extrememly rude manager George Mason did. I came in to ask them to check the charging system because the alarms in my expedition kept going off "check charging system". Upon coming into the store George was standing while I stood there waiting to get help, didn't even ask me if he could help me. So I initiated a conversation with a lady behind the counter who replied "I don't work at this location i'm sorry" and looked at George and said i'm sure he can help you. George without even making eye contact said "Yah so what do you need". So again I explain the issue and his reply was "So what do you want me to do check your battery", again still with no eye contact. Moments later he returns with a machine and walks outside, stands next to my car and doesn't say anything, doesn't attempt to help me open the hood (which i'm more than capable of doing myself but isn't the point) and then after connecting it to my battery says "theres nothing wrong". So I inquired as if he would know what would cause the light to go off then. He proceeds to check it again hitting buttons and then states that one of the cells in the battery are all of a sudden faulty. $145 dollars later i have a new battery installed by Michael who was very helpful and kind. Literally pull out of the parking lot and BAM the light goes off again. So I turn around and ask them why the light is going off still. Another employee comes out and checks it again and says theres nothing wrong and as he so clearly stated "I don't know I'm not a mechanic". I replied then why did your manager tell me that it was the battery and I just wasted all that money on a battery that was perfectly fine. They didn't care, no help, just walked away. The customer service at this location has gone down hill 100%! What kind of manager treats his customers like that? My husband and I own multiple vehicles and have alwasy used this location for all our parts and will NOT be returning after todays terrible service. read more

Sorry but I will never go in this store again. I looked up online a turn signal light bulb and brake light bulb for a 2006 BMW Z4. Your website said it was in stock at my local store. The clerk at the store said they didn't stock the turn signal but they had the brake light. Okay, I get the brake light and go up to cash out. I'm the only customer standing at the cash register for about 5 minutes. There were plenty of employee's there but nobody came to cash me out. Why do you have cash registers at the front of the store if nobody is going to cash people out? I finally put the bulbs on the counter and left. This was the second, and last, time I will be treated this way. This store always seems to have a fair number of customers in the store. Maybe that's why you can drive customers away? Or maybe it's just under staffed? Either way, you just lost another customer. read more

I came in here last night freaked out because leaving work my breaks weren't working properly and I have a 50 minute drive home from work. I wasn't sure if anyone could help but a very nice man who's name I did not catch, (I know he had red temples on his glasses) was so helpful! I couldn't even figure out how to open the hood of my car. He did that and helped me get break fluid into my car. It was not going in very easily so he repeatedly pumped the breaks to get it to go down then would go back and try to pour more in. After getting in as much as he was able to he put the hood back down for me so I wouldn't get my outfit dirty and even wiped off his fingerprints that he left on my car. The whole time he was so patient and kind, even complimenting my nails lol. I was so upset when I went in and left feeling nervous about my drive home but so relieved that he had helped me. I feel he went above and beyond for someone who was totally clueless about cars. He also instructed me where to take the car and exactly what to tell them. I am sorry I didn't catch your name but thank you so much for your help!!! I appreciate it more than you know! read more

Perfect customer service in and a few years and I have no clue who I want to be able the to too much for me I have no to a YouTube playlist the same you can your a y to the get y I have no idea what I'm your fan from my iPhone is the best way of for a the this year is going on a with a new song on my phone and I the one I who are not in my room for a the best of the day best of all LOVE AUTO ZONE read more

If I could leave zero stars I would. I have used this AutoZone for years now, but will never go back in there or to any other AutoZone again. Was pricing tire chains. Waited in line for 15 minutes. Finally my turn to be serviced by a guy whose name I don't recall, but he is from Wisconsin and I believe his tag said he was the "parts manager". He said he didn't know anything about tire chains because he is from Wisconsin and they don't use tire chains there. He told me to wait for another employee to finish up so that employee could help me. I asked him if he couldn't look on the computer and see what chains they had available in my tire size and he re-iterated that he knew nothing about chains. I wasn't asking him to tell me how to put them on. If he doesn't know the products his store sells he should go work somewhere else or move back to Wisconsin and sell auto parts there since they apparently don't know anything about tire chains in Wisconsin including how to look them up on a computer. My time is valuable and to wait in line 15 minutes to hear that is unacceptable. I got my tire chains at O'Reilly's auto parts where they knew how to look on the computer and see what they had in stock in my tire size. read more

When I got to the store I saw a sale associate smoking pot in the back. I later found out his name was Lane. I looked around a bit inside to see if I could find what I needed. Eventually going up to the associate, Lane for help seeing he was the only one available and must have just came back from break. I couldn't get over the awful smell of pot coming from him. He was so high he couldn't answer any of my questions. Finally I had to ask for someone else's help. This associate needs to be fired. Worst experience I ever had at autozone read more