Nice auto parts store that's been in area for a long time. Workers always friendly and very…read moreknowledgeable. They tend to shoot straight with suggestions. And if your having trouble witj something, they are willing to help you out if they can. Always been satisfied when I leave.

I really like the assistance and customer service I get at this location. I will be very very, no…read morebrutally honest with you. The guys that work there are all tattooed, dirty tan, rock and roll, trailer park looking guys. They look like they'd be in a TOBY Keith music video. I mean they look intimidating, but they are the nicest most helpful guys I've encountered. I mean one guy has a vapor pipe in his mouth half the time, and the other one is griping about the music on the radio, but they are good at what they do. I call them before I get there to tell them what's wrong with my car and they give me potential diagnosis of what it could be. I appreciate, Kris, Jason, and I forget the rest of the guys names, but they are awesome. Keep up the great work. I hope this doesn't go to their head. Updated a year later: Customer service is still great. Got a new car and one of my lights came on. Went in to ask if they could tell me what it was. Turns out it was time for an oil change, which confused me because the dealership told me they put synthetic oil in and I wouldn't need an oil change for 6 months. So he checks it and says, go elsewhere because the dealership maybe ripping me off. He even told me which type of synthetic to get. Even when I went in just for tire pump caps, they were so polite, and helpful. I love this location.

Finally found a location in Dallas that got rid of my head ache…read more Very funny & professional staff, got us done right away. The have pretty cool items to attach to your vehicle. The store isn't so big itself but for the size they sure do have a lot to offer. Don't go to auto zone stop here instead!

Horrible service. I had one of the associates tell me I needed a battery replacement. I asked for a…read morejumpstart and he proceeded to tell, me to find someone and flag them down for further assistance. I will never be back here again.

Jessie is a great sales person I came in for a few parts and he answered all my questions and even…read moreoffered to help me with my wipers. They don't make too many sales guys like him anymore. Very knowledgeable, kind and respectful. Thank you Jessie! I will be returning for anything my vehicles need.

I was standing in line waiting to buy some parts today 6/2/23 at 5pm when i overheard the employee…read moreGregory Drake telling a customer, "u aint even the customer why the F*** u even talking to me". There were 2 guys at the counter trying to get apart and the disagreement was that Gregory was trying to tell them that the power steering hose was the same hose as the radiator hose. I could see both sides getting frustrtaed but Gregory stepped out of line and started telling them to get the F out and he dont give a F. So i said hey man, you're the employeee man, bring it down a notch. He turns to me and says "i dont give a F what u think". I said oh yeah how about I call your district manager. Even if the customer steps out of line its your job to bring it down a notch. I said you gotta keep it professional. He said call the district manager i dont give a F***. He said you dont pay me and i said yes i literally do without customers you dont have a job and his was response was F*** you. The assistant manager (short older white guy with a beard) was literally standing right in fron of me and i said something to the effect of like is this how yall do things and he said ill talk to him, "gregory take a walk and cool down" and then gregory said man F*** this im going home. I walked out and wont be back if thats what they think of customers to speak to them like that and a manager that clearly lets it happen.

The staff in the office and the guys in the bay are all really nice they always are ready to help…read moreand are always honest about what is wrong with my car this is the only place I come for tires and for mechanical work. They have fair prices and I know when they fix whatever is wrong it will be done properly and not just fixed enough to have me coming back for more work for no reason

Never had BETTER!!!! I did not have to wait and I really…read moreenjoyed how they were patient with me!

I took my car into Duncanville Automotive Muffler Shop. My car needed an oxygen Sensor (O2S). Mr…read moreJoe Throadgill and Mr Nathan, everyone at the shop, are wonderful, professional, caring, and trustworthy. I will never take my car anywhere else. Thank you to the whole team for your honesty and great work! I give five 5Stars all around! If you need a reliable and honest Mechanic and a wonderful manager, Mr Throadgill, don't hesitate to take your car to their shop. Thanks again.

If your looking for an honest repair shop I highly recommend. Awesome customer service. Good…read morepricing and they did the repairs in a timely manner. They even gave me a Veterans Discount. I will be back for any future repairs.

I called them up last Friday and made an appointment to drop my car off on Monday morning at eight…read more Around three or four in the afternoon on Monday I hadn't heard anything, so I called to check if they looked at my car yet. They said no l, and that it might take a couple days but they would try to get to it the next day. when I pushed back, I was able to make some progress and they said that they would look at it the next day by noon. I asked if they could get to it any sooner because even after they look at it, they still have to complete the work and I didn't have a car. I paid out-of-pocket for a rental because they said they didn't have any loaner cars, but that they could only give me a shuttle home. The next day I got a call in the morning telling me that they had completed the review of my vehicle and there were two issues. they explained the problems and the timeframe. I had to ask more questions to get a better idea of the timeframe but overall I got what I needed and I agreed to the repairs. My car was repaired and back to me the next day and I feel pretty solid about this dealership now. I will say the communication on the front end was not very good, and if they're not going to look at your car the same day that you have an appointment, they need to tell you upfront what the processing time is...especially if they don't have a loaner car to give you because I don't have anybody else to drive me around. I don't have another car and paying out-of-pocket for a rental car plus over $1000 in car repairs is a lot. Nobody has the money for that in this economy right now. Also, I did find out later that they do have some loaner cars just not very many and they have to put you on a list for the next one to become available. I wish they had loaner cars that really makes everything so much easier.

Let me start by saying that this was the worst dealership and service department experience I have…read moreever had. My experience with Freedom Chrysler, Jeep, Dodge, particularly service technician Vicky and service manager Dave, was extremely disappointing and unacceptable. I dropped off my vehicle on September 14, 2026, and did not pick it up until September 30, 2026--a total of 16 days. My invoice was #206933, and I paid $916.50 for the service. Throughout that time, communication was extremely poor. I called the service department several times and was repeatedly told that Vicky was unavailable and that a message would be relayed to her. No one returned my calls. After more than two weeks, I went to the dealership in person and discovered that my vehicle was still there and apparently had not been worked on. I was then told that Vicky had been waiting for my authorization to begin the work. This was extremely frustrating because no one had contacted me to obtain that authorization. A simple phone call could have prevented much of this delay. When I was finally told to pick up my vehicle, I discovered after returning home that one of the original issues I had brought it in to have repaired had not been resolved. I returned to the dealership to address the problem, but I felt that my concerns were met with poor and dismissive customer service. To make matters worse, I discovered that items had been removed from my vehicle. Rather than taking responsibility for the situation and working with me to resolve the outstanding issue, the dealership made the process unnecessarily difficult, despite the fact that the repair had not been properly completed. After paying $916.50, leaving my vehicle with the dealership for 16 days, making multiple unsuccessful attempts to communicate with the service department, and still having an original issue unresolved, I am extremely dissatisfied. I will not use this dealership or its service department again. I have already made arrangements with another service provider to have the unresolved issue properly repaired. Customers should not have to repeatedly call, visit the dealership in person to obtain updates, or pay hundreds of dollars only to leave with the original problem unresolved. This was an unacceptable customer service experience from beginning to end. I strongly recommend that management review the communication, accountability, and customer service practices within this service department.

Excellent customer service from management was experienced, per my visit. He was very patient and…read moredisplayed compassion and professionalism while listening to my concern about my vehicle. He made certain that I understood the readings/codes after having used the necessary diagnostic tool to discover the problem. All was done in a timely manner. I highly recommend using their services for your car concerns and needs.

I really like O'Reilly Auto Parts. One main reason is because I get s discount from my company…read more That really helps when you have as many cars in your family as I do. I have also noticed the quality of parts are a lot better than Auto Zone and Pep Boys. The customer also seems to be much better with more muture and knowledgeable counter help to assist you with your vehicle. That really is a plus when it comes to making decision's on what parts you may need for you mechanical needs. All in all I just enjoy my experiences everyime I come and plan on coming back whenever I may need to fix on my cars.