By far the best customer service I have ever received when getting maintenance done on my vehicle. The team at Discount Tire in DeSoto at 1155 N. Interstate 35E was moving like a NASCAR pit crew. The energy and teamwork among everyone there were so impressive, they almost had me ready to pick up some tools and help out! The parking lot was completely full when I arrived, and somehow this team managed to get everyone taken care of and clear the lot within an hour of closing. Despite how busy they were, I never felt rushed or overlooked. Another huge plus--they didn't try to upsell me on anything. They listened to what I needed, took care of it, and provided outstanding customer service from beginning to end. Jacob and Skyler were the individuals who personally helped me, and they were excellent, but the entire team deserves recognition for how efficiently and professionally they worked together. If you need anything tire-related done to your vehicle, RUN, don't walk, to this Discount Tire. They've earned my business and a customer for life. read more

Worst customer service ever. Wait...wait...wait.. we decided we will go to another location.

They have an easy online appointment process. This really sped up the service time. I had about a 15 minute wait before my appointment started, but the manager apologized for the delay. My tire rotation and balance were completed in about 45 minutes. The waiting area was clean and comfortable. They usually have bottled water but none was available this day. read more

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Been doing business here for awhile, but the mgr Edgar, (I think his name) provides the best service ever, great & professional customer service skills. Because of that, I will be back for a set of tires again !!! read more

This place is an absolute joke. They have 6-8 people "Selling" you tires when you walk in and literally 2 people actually working on vehicles. we called ahead and told there was no wait - weve been here nearly 2 hours and our car hasn't moved. all the customers that we saw leave have come back already with problems. save your time and money and go somewhere else. read more

My Tire pressure light came on for the last three days, I made an appointment Sunday night for Monday at 1230 pm for them to check for a possible nail in my tire. Because of where the nail was located it couldn't be patched and I ended up needing a new tire. Customer service was amazing, they kept me informed about the status of my car through their text message system, one of the workers went around the room asking if we needed water, if we were good. They even have military discounts. My appointment was at 1230, by 124 I was already out the door with a new tire. read more

Customer service here has gone away! I have multiple vehicles and trailers with DT on them with certificates. They couldn't care less about my business. read more

I've been buying tires from Discount Tires for many years and have always enjoyed their straight forward, professional way of doing business. Today I went to have my tires rotated and before they pulled my car in and inspected the tires, they asked if I wanted to have them do a $90 alignment. I asked why, all the years I had been using them, that they never asked that before and he said it was because they just "barely" started doing them. I asked if it was so important, why had they never mentioned it was something I should be doing and again, and at least 5 more times, he repeated because they "barely started doing them". He was completely unable, or unwilling to answer my question. I talked to a mechanic who said that you don't need regular front end alignments; you only need them in case of an accident or hitting a deep pothole. And in fact, inexperienced front end mechanics can do far more damage by not knowing what they're doing. We called back after I got home and talked to Connor who said that I needed front end work because my tires were wearing unevenly, then we told him that they suggested it even before looking at the tires. I checked the air pressure of the tires on my car's console before the tires were rotated, one was correct, the other three were low, and none of them were the same psi. After the work was done I checked again and they were exactly the same, so they didn't even check the air pressure, making me wonder if they balanced the tires. Very poor service. read more

Horrible customer service. I called in and I was asking for a quote on tires and they pretended to not hear what I was saying especially when I said hello and he responded hello and then hung up. read more

Excellent customer service and if you can be patient you'll get your tire pressure checked and adjusted for free!! Tires are just so expensive. But I'd get them from DT because of the customer service and warranty offers. read more

Take longer and over taxes should've stayed with king wheels and tires faster and cheaper prices

Actually best experience I've ever had at a tire shop/car place. Everyone was so nice and excited to help! The process was easy & they were super fast! read more

Great store ! Store manager. Is the best ! He is always working and making sure everyone is taken care of are of

I have used Discount Tire for years. The last time I purchased 4 new tires they failed to balance them correctly. This caused severe shaking . I had to really get aggressive and go to several locations to get my tires balanced. The DeSoto location never managed it. It was finally fixed by a location in Oak Cliff days later. It wasted tons of my time . Fast forward five years and I go in and purchase two new tires last week. My front end is shaking at highway speeds. I figured that the incompetent idiot that messed up my truck 5 years ago would have been fired by now honestly but apparently I was wrong. Do they train their employees to balance tires at this location? I checked the tire pressure and it's the same all the way around. I guess that's all they do. Thank you for making me feel stupid for trusting your brand. Now I will be forced to return and wait longer than I should to have them install my new tires correctly. Shame on this sorry company and their incompetent or lazy employees. They never pass up and opportunity to cut corners and destroy their own brand along with the new tires you just paid a fortune for. read more

Great experience! I needed a full set of tires and I was nervous about what to purchase. Joshua made me feel at ease and helped me choose the tires that were right for my car. I was in and out in one hour and my tires look fantastic. I wish they were able to do alignments as well but I guess you can't have it all. Highly recommend! read more

Schedule an appointment was able to be seen prior to my appointment time which was great. The employee reviewed each tire and my windshield for any issues. I was there for tire rotation and because a nail was in my tire. They did not have my exact tire but they did offer one that was the same value . The employees at this location make every customer feel as if they are a valued customer. Thank you Discount Tire for make me feel part of the family read more

Discount Tire - Outside waiting area - Tires Near Me - Desoto, Texas

I was told my Rim Repair would take 1 business day because they had to use an outside facility for the repair. I dropped it off Monday afternoon and as delays and issues started to arise on their end I was never made aware and they failed to communicate with me. Wednesday pick up day came and I was left expecting to pick up my car that was not ready due to Rim paint/color match issues which I was ONLY made aware of after I had to call THEM. I was told it would be ready Thursday. Thursday pick up day came and I called only to be told it would be Friday since it still wasn't ready. I went off! Bottom line is they failed to communicate delays and issues with me and the line of communication was one-way which was unacceptable. They ended up having my car from Monday-Friday for the Rim Repair and charged me half the cost for my frustration with their lack of communication. The Rim Repair meets my expectation but their customer service absolutely failed me. read more

Discount Tire - Rim damage - Tires Near Me - Desoto, Texas

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i went there for some new tiresthey were very friendly and nice as well as helpful gave me service with a smile

Different location but same outstanding service provided by Edward and the crew. I had a road hazard happen and they replaced it under the road hazard warranty. Edward was courteous, friendly and professional. He provided five star customer service! read more

Discount Tire in Desoto has been my tire place for years. For a couple decades, at least. Fast, fast fast. Reliable to the nth degree. And then there's this! There has been construction along the I-35 corridor for 25 years and that's an increased number of worn tires; but certainly a number of nail perforations. Somehow they end up in my tires on a regular basis and Discount Tires patch the leaks over and over because I purchased this certificate. The certificate is available for purchase at the time you buy your tires: "If a tire covered by the Certificate for Repair, Refund or Replacement fails due to a defect or a non repairable road hazard, and still has legal tread (3/32") remaining across the tire, and it has been in use less than 3 years from date of purchase, Discount Tire will give a refund of the full purchase price, together with the applicable sales tax and give you the option to purchase the same new or comparable tire at the refund price, with the payment of any applicable sales tax." If you live where there's construction, this certificate for repair, refund or replacement is terrific. It was around $15 a tire. I don't know what it is now. I've already had one tire replaced over the years and so has my husband in addition to the countless number of nail perforations. Of course they'll check your tires anytime and air them up without the certificate. The waiting times are never lengthy, the waiting rooms are large with clean restrooms and free bottled water. Staff are friendly and knowledgeable and garage staff treat your vehicle well. I'm a happy customer! read more

Another great experience at this location of Discount Tire. I developed a slow leak in on of my tires from a construction screw. Employee Josh was very pleasant, professional and provided excellent customer service. He acted like he loved his job and was very comfortable dealing with the public (I noticed his interactions with other customers). As a retired person, customer service is very important to me now. I like spending my dollars at businesses that appreciate my dollars. I was surprised at how many companies fail at this. Bravo Josh and Discount Tire! read more

Always great service. We have been coming to Discount Tire for 10+ years. The most relief is knowing that no matter what city you may travel the same tire warranty will be honored at any Discount Tire location. I'm always satisfied with tire prices and wheel purchases. The best tire warranty around. Free air on those days when the weather dips and the tire pressure warning is exhibited. read more

Discount Tire - Tires Near Me - Desoto, Texas

I normally love Discount Tire but this particular location really sucks when it comes to customer service especially the tire pressure check. Now I know it's free but it's still a service that deals with a great amount of customers. A lot of times this location will close this area during normally business hours or take FOREVER to come out and assist you & then act like the customer has ruined their day because they have to perform a provided service set by the company. Do better Discount Tire! read more

I love the service that I receive at every visit. Edgar and his team are great!! I'm always in and out with my scheduled appointment. See you guys next time!! Thanks read more

I took my vehicle in for service this morning and had a great experience. This was my first time in the store and despite having a very full house of customers, I was greeted professionally and the service person listened to my service request. As I waited, I observed that all service reps treated all customers the same way. Before and after service they look you in the eye, listen to your concerns or questions, then give their responses. It is always interesting to sit and watch how service people deal with customers. It also lets me know what to expect if I have return to a business (I try to avoid those with bad customer service). Now that I am retired, customer service is very important to me. I am always surprised at how many companies do not emphasize customer service. It is usually an indication of poor management. BTW-the person I dealt with was Alvaro. read more

This was my first time at this discount tire. I must say I was in and out pretty quick, about 1 1/2 hours. I had them put a new tire and switch another one around. Sergio did a great job he even checked and made sure I have the correct pressure in all my tires. I have a dually so he had to take a tire off that he didn't mess with only to check the air pressure. Great job Sergio read more

I've used this location many times over the years and never had a complaint. Well, now I do. I went in for a simple rotation and balance today. Immediately the sales person went to check the mileage, but didn't. Instead he walked directly to my front drivers tire, that's 2-years-old, and said they can't rotate them unless I buy new tires. He kept pointing at an area that had mud from the road work I had just driven through and saying the tire is bad, it's dangerous for me to be on the road....blah blah blah. And more or less called me a liar about the tires only being two years old. I'm pretty sure I remember when I bought tires. He then pretended to go inside and see if they had the tires in the store, even though I told him I wasn't buying tires. I watched as he walked inside and stood there for a minute and came back out. Of course they didn't have them but he could get them. He never checked. Not that it would have mattered, I have fairly new tires already. I finally got fed up and just left. Pulled into Firestone about a block away and got my tires rotated and balanced with no problem. read more

The air kept going out of my tire. I took it to the one place-they aired it up and told me how low it was. They didn't bother or make the time to check it assuming because they were busy (etc).... Discount Tire appeared to be equally as busy, yet they made the time to get me taken care of! KUDOS to DT read more

Set an appointment, arrived on time only to wait in line and wait longer than the people without an appointment. This location is the worst one I've ever dealt with on time management and quality service. Then the senior manager was feeding me bs for 5 mins about "I can't do nothing now, it's almost done". They service the men first at this location and make the women wait. I will never return to this location. Also check to make sure they tighten ur lug nuts properly. read more

Beware when placing an order online if you're looking for specific tires. I ordered the specific set I wanted but when I showed up for the appointment they switched it up and said the one you ordered was discontinued (Michelin Premier LTX) but instead got Michelin Defender and try to convince you they are better tires. If your like me and did your research and picked out specific tires you wanted you may be disappointed when you arrive. I checked and made sure Michelin premiers were not discontinued. The least they could of done is notify me ahead of time and ask me prior to changing the order themselves in the backend. And I still see I can place orders for premiers on their website. Doesn't make sense if it is "discontinued". read more

I ordered a tire for my car on Wednesday and was told that it would be in on Monday. They never called my again. I called on Monday morning and was told that they thought it would be Monday afternoon. I decided to find a tire in the metroplex. I had to drive to McKinney on Tuesday, 100 miles round trip to get the tire and it's a good thing that I did because I never received a call from this Discount Tire! My down payment was refunded. This store has poor customer service!! read more

The guys here are great. They've all been really nice to work with and the service is relatively fast. I had a 12noon appointment, but they didn't actually start on my vehicle until 12:30 or so. I think I was out by 1:15. I had to special order my tires from Falken, but they arrived way ahead of schedule (ordered Fri, delivered Mon) - which was great for me. Double check how the pricing breaks down, because he snuck the warranty onto my bill (on purpose or not, idk). I asked him, and he explained the coverage, but some people might not want to pay the extra $ per tire. read more

I asked them to plug a slow leak. I was checked in and left sitting. I left after I saw two other cars go before me. I'm guessing I would have gotten more attention if I were buying tires. But now that won't ever happen here. read more

Qiuck service Professional, friendly staff Very knowledgeable Reasonable prices Large selection Great warranty Have been going here for years and the service is always the same excellence. read more

Had an appointment I rescheduled 3 times each time I called they were pleasant so I finally made my appointment and they had me in and out within thirty minutes for a rotation and balance great service great staff and I love the spiritual music that is played softly in the store. Highly recommend this place read more

I started going to this specific location about 3 years ago. And I have to say, I'm Never disappointed. Every time I go. They are attentive. Some times when they have time they greet me at the door. Being a single woman starting my own company it's also very affordable and what is so great an comforting is they do not take advantage of me or my finances. And the music choice is Awesome. I literally never take the time to do these reviews but I have to say the gentlemen up there deserve it. !!! read more

I was recently looking to purchase some performance tires for my Mustang. This store was really close to home, so I decided to check it out. I'm glad I did. Mark and Jerry were both very professional and responsive to my questions. The tires I were looking for were ordered, and they came in the next day, which was really awesome. I came early in the afternoon, and only had to wait about an hour and a half to get my tires changed. I was very satisfied with the overall experience, and I plan on coming back the next time I need a new set of wheels/tires. Thank you Juan and Edgar! read more

I had an emergency tire repair needed, found the closest Discount Tire to my location and was in and out in about 30 minutes. I always have a great experience no matter what location I visit. You guys save me from a lot of inconvenience and worry! You will always be my go-to tire place. Thank you! read more

Scheduled an 8:30AM tire rotation & balancing. Arrived at 8:20AM & waited in line for 25min. Afterwards, I waited another 40min & my truck had not even been moved from its parking spot! Finally decided to complain about it & my truck was finally taken back. It's 9:51AM, more than an he after my initial appt & my tires are being worked on. They really need a better system at checking in appts & staying on top of them. Also, giving occasional updates would be nice. This way we, the customers, don't think u forgot about us or we can decide to leave if we can't stay & wait. Communication is key!!! Nonetheless, the front desk has been very polite & hard working. They are doing the best they can & it's obvious. The system is what sucks! read more

Crazy good service. Showed up with a massive bolt that sliced into my tire. Was preparing to pay +$700 for a new set of tires for my AWD. Nope, they fixed it for free in 20 minutes. Didn't ask for a review or to come back next time I need tires or anything. They just earned themselves a very loyal customer! Thanks Erick G! read more