I called ahead, was in and out of there in 30 minutes for a splash guard that came loose and was…read moredragging on the ground under my car. Friendly staff and helpful!

O2 sensor was seized instead of removing it and replacing it with a new one I was told I needed a…read morenew cataylconverter for 5k plus. I went to the dealership got the job done for under 500 and I DID NOT need to replace the cataylic converter

Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

Great customer service they had the part needed to fix car. Great place and great pricingread more

I've been coming to Chesterfield Auto Parts ever since I got my first car which I still have and…read morethey always have the parts I need.the prices are sometimes reasonable but as of yesterday worst experience of my life. of all the times I've come there I feel so belittled and talked down to. one particular part I needed for my car and the price is doubled from what it says on the website I consider this extortion not to mention an uneconomical and exorbitant. I may just take my business else where someplace I can feel like a true loyal customer.

This is one of those family-owned businesses we should be proud to support. Jim has always done…read moreright by me and gotten the job done. When one repair didn't stick, he did a different fix and only charged for the new materials. What really tipped me over to writing this review is how Ryland and Kyle helped me with a stuck sunroof lid. Kyla squeezed me in right before closing, and Ryland took care of it in 15 minutes. Brilliant! Thanks, guys!

It is refreshing to find and honest local business owner. I have never been steered wrong by Jim…read moreor his team. They may not be the fastest in town but I'll take honesty and pride in their work over fast!

Mr. Smitty took really good care of me on yesterday. My brakes locked up on me and I was 2.5 hrs…read moreaway from home. He was amazing from the first call to him until my car was dropped by the tow company. I'm so very grateful to Polo's for ensuring I was going to get home. He even asked that I check in when got home! Thank you, thank you!

You are better off taking your car elsewhere. Was under the impression they were fixing the…read moreentirety of the car. For the check engine light to come back on within exactly 50 miles of leaving the shop. Told it's not their problem. Was accused of clearing my own codes. The "manager" was disrespectful, and argumentative. They do not honor their work. These people are scammers.

Not happy with my experience from today. The AC/heat is no longer working in one of my cars, and I…read morefigured it may something wrong with the fuse, my wife dropped off the car this morning stating what we thought was exactly wrong with the car. I was under the impression that the service AND fix would be a total of $207, went in this afternoon to pick it up. The entire interaction with the man working the front desk made it seem as well like the car had been fixed, after paying he went over other recommendations the mechanic suggested despite us walking in with on specific area of the car to be fixed. A lot of things suggested to be fixed were related to the engine, I bought this specific car from this auto shop summer 2023, at the time that I bought it they told me there was a brand new engine installed. If the engine was brand new why would there be all these "issues" that need to be fixed? I said that to the man working the front desk and he seemed confused and told me he started working there in March. After leaving the shop on the way home my daughter noticed in the car that the AC/heat wasn't working. I called asking why only THEN was I informed that the $207 was just for the diagnostic and to actually fix the AC/heat was over $580. Essentially I was charged 200+ for NOTHING. Both myself and wife called attempting to understand what happened, each of us spoke to different individuals who told us different things. The man I spoke to apologized said that he would let the owner know and to give me a call back.. We'll see if the owner actually calls me back. Communication is absolutely horrible!! Been with this auto shop for years now, always thought they were upfront and honest. However, after today I no longer think this. I understand diagnostics need to be ran to understand the exact issue but the price is outrageous to receive no work. The communication from the shop to the customers needs A LOT of improvement. When paying the exact service should be explained in detail before paying, which the man at the front desk failed to do so. No customer should be put under false impression especially when paying a lot of money. They lost a value customer who brings multiple cars to their business. Don't waste your time with this auto shop!!

So, my dear Jeep ended a "High speed pursuit" in Petersburg in February. They hit me in the rear,…read morebut the engine fell apart. These folks took it in, repaired it, and looked after it for months while I was in hospitals and healthcare. My mother died during this time. I always took her little Honda here for service. I picked up my Jeep today. All I can say, is I'm very grateful for this shop and it's management. Yes, it was a huge bill, but Titan was always open to working with me. My mom is gone, but when it comes to my vehicles, I am secure with Titan!

I've used this service center several times of the last few years and I have found it the absolute…read morebest service center I've visit in decades. Let's face it we all need that service center you can trust. They have never attempted to up sell me on anything and they have never pushed a repair onto me. I've quested their repairs and have never had to go back for adjustment or the work not done correctly the first time. Since using them as a repair center for several repairs and having great dealings - I decided to begin using them as my go to for state inspections as well. As for cost - again I've never had them up sell me on anything and feel the costs that I've paid for repairs have been fair and most likely less then a dealership. I highly recommend this center for your car needs.

Super fast and efficient, they really inform you and are very knowledgeable about what they do…read more Services are a better price than most other companies in the area. Very happy with the oil change and overall check, I've been having bad luck with other car service centers but here with an appointment I was in and out in an hour. Thank you!

Great communication about what work needs to be done now versus what can wait, reliable, reasonable…read moreprices, and I can always trust their work.

Needed to borrow my son's spare vehicle and it needed a state inspection. The place I usually use…read morefor inspection could not get to me for 3 days. Clover Hill is just a mile from where I live, so I stopped there. It was after 4:00 in the afternoon; they had me leave it and had it ready the next morning by 10:00. The vehicle failed due to an exhaust leak. What impressed me was they said they could fix it, but I would get a better price at a muffler place. Who does that, right? Very appreciative