First of all, I have to stop myself from crying because the staff at this O'Reilly's is beyond…read moreamazing. My car literally broke down in their parking lot. Ty Tiggs literally came outside to help me figure out the issue in the cold, windy rain. To say that he (Ty Tiggs) and Michael Holly were only doing their jobs is a pure understatement. The crew at this store went "OVER AND BEYOND" to make sure that I got my situation handled. At no point did I ever feel like I wasn't the priority. Even when other customers needed their help, they were able to assist them while still taking care of my needs in an exceptional manner. You can't tell me that they aren't ANGELS IN DISGUISE. I am never going to another auto parts store except this one. You DEFINITELY have a customer for life! I don't care if I move out of the city. I will order from them online. Customer service is everything, especially when life is getting tough. O'Reilly on Chardon is the #1 Auto parts store in Ohio....HANDS DOWN! Store #4565 #Daughter of a Mechanic

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They were very nice but couldn't install my wiper blades or air filter for me. They said…read moreinsurance won't let them touch the car...autozone had no problem doing both...

previous time I got an oil change, I ended up with oil leaking in my garage. this time, I get back…read morein my vehicle and there is grease/oil on the center console, steering wheel, door handle, etc. guess I should have learned my lesson the first time. will not use the auto center in chardon anymore.

I was a passenger in a box truck that ended up on its side in a ditch during a snowstorm. A driver…read morenamed Vinnie showed up and went above and beyond. He was under the truck in the snow and cold getting everything hooked up and was able to skillfully get the truck upright and out of the ditch with no damage. Amazing job and amazing guy.

Called to have a truck towed at 9am- told them we need the truck to be picked up at 1pm from…read morelocation and towed to our yard. 1st truck they sent didn't arrive till about 2:45pm, left loading our truck for another "emergency" job, no one called to tell me from interstate, I didn't find out till the business where my truck is sitting called to tell me, they moved on to the next job, without completing mine or even calling me" the customer". How unprofessional and disrespectful to a customer.... Sorry you didn't feel my need wasn't "important" enough for you!

The whole experience was great!!! 1st time for a new car!!! Buy or lease? Mike Simpson was…read moreawesome!! Stopped the night before, they were already closed!! He just happened to be there for something else, but offered to stay!!!! Next day we came back, service from all involved was very friendly & detail oriented!!! We ended up leasing!!!! Kyle from financing was also friendly & very informative!!! THANKS FOLKS!!!!!

Just an update...been have all sorts of random electrical issues since they worked on it. Took it…read moreto a Firestone for routine maintenance and told them about the issues and they checked it over. Turns out Junction didn't properly reconnect/attach the auxiliary battery cables and it was causing all the issues. Firestone properly hooked up the battery and it hasn't had an issue since. So again, I won't ever take a vehicle here unless my company forces me too. I wouldn't have any faith they're doing anything right if they can't do their own recall repairs properly.