This is a world I was only peripherally aware of. And a street I've arguably never driven down…read more But I came. I saw. I bought. But of course, it wasn't that simple. Last week I went to see the Van Gogh Postman at the Albright. Heading home waiting at the Parkside/298 light I was tapped from behind. Not a lot of damage, but enough that it needs some TLC. Which took me to Northtown. Who looked at that damage and gave me an estimate for the othe drivers insurance. But then suggested I look for a trunk lid replacement instead of trying to fix some dents there (not caused by me or the tap from behind). Online we found this place actually had the piece we needed. In the right (not common) color. So that's how I found this part of William Street. The man who helped me is in the picture posted and he was great. And patient, talking to the novice that I am. Another man took me out through the yard - HUGE - to find the right car. This place is really interesting. That's why it's 5 stars. I can't really rate it compared to other similar places because I have no comparison points. But for "new to me" experiences it was up there. Not "bungee jumping" up there, but up there. They took the car part off and I came back to pick it up later. You pay before they take the part off. So they make sure you come back. They called to let me know it was ready and it was a super easy pickup. I have to say, this is a great way to replace standalone car parts. They don't install them, so I'll be driving with this part for a few days until I can get it installed. But ok. They don't take Amex. Which I consider to be close to a star loss issue, but given the sheer learnings ive has over the past few days, it's staying at 5 stars.

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

With the weather becoming increasingly messier, my shredded windshield wiper wasn't up to the task…read more I was on my way home, but realized I had to replace it asap. This was the nearest auto parts store, so I pulled in, and was pleasantly surprised how neat and clean and well-organized this place is. And a friendly greeting from the guy behind the counter to boot. Bought the wiper, and when offered to have it installed - yes, please! So out we went, into the cold, wet night. Shame on me for not getting his name, but the guy was having a hard time getting the new wiper to snap in, so he went back inside to get another thingie. (Sorry. Don't know what it actually was.) Problem solved, and I was on my way, safely able to see through a clean windshield. Excellent service!

The employees are very well trained and provide excellent customer service. I recognize they they…read morehave a diverse workforce. Women in other auto parts stores is not common. The ladies do an excellent job at providing the right answers and advice. All of the employees are well trained and courteous and helpful. Parts are high quality and price competitive.

They have no problem taking your order and your money and ordering the wrong part. I ordered seat…read morecovers for Torino, they took three months to get. When I finally got the order, it was wrong. They told me oh well I guess I missed it by one number when I ordered it. All I needed was the backseat to be changed from a formal roof car to a convertible. The backseats are different. They told me that I had to send the whole set back. The problem was the two front bucket seats had already been upholstered. I asked if I could send just the Backseat back since it was the wrong one. They said the only way they could do an exchange was for me to un-upholster my front seats. and send everything back. Absolutely ridiculous. This once was a good company. They've gotten too big and they just don't care anymore.

I called to ask if they had parts in stock which they said they did. I placed my order and included…read morea Rush charge as I wanted to work on the car that weekend. I received less than half my order. They now tell me the remaining items are on back order and I will not receive them for seven or eight months. They supposedly had an alternate part but I would need to cancel my order and order the other part again, and of coarse pay for shipping again. Definitely not the same company I used to be now that Eichlers purchase them. I will be working with Snyders from here on out.

VERY RACISTS TOWARDS MINORTY GROUPS!!! bad business is one thing but being flat out racists is…read moreanother. Tension and nogationating became real difficult in person vs over the phone when throwing prices.... also charged me and another man two different prices on the same part, for the same car, in the same condition. I know this because I sent a friend up there before me.

I had to visit Skyway the other day to pick up a radiator support for my 96 Corsica. This place is…read morejust unreal, the people, the atmosphere, the bountiful pile of parts... I found exactly what I needed. I was lead onto this place by this intrinsic young man who runs a youtube channel. I forget what the channel is called, but if it weren't for him, I wouldn't be ears deep in the finest used automotive parts western NY has to offer. Highly recommend.

Whenever I need auto parts or supplies, I come here. Service has always been good, and the guys…read moreworking here are very funny. Service is also very fast, I'm on and out in no time. Way better than their other location on Bailey.

This place is conveniently close to where I live and where I work, so luckily I didn't have to…read moretravel far after my windshield wiper had broken off on the thruway during a particularly rainy day. Man, I HATE driving with poor sight. They sell plenty of things for your car here, including windshield wipers, which was what I stopped in for. If you're not sure of what size windshield wiper you need, there's people here to help you with that! They have all the info in their computers, so don't be afraid to ask if they can check what size wiper you'll need for your car's make and model. Like I said, they have a number of things here for your vehicle, with anything from road safety kits and wiper fluid to batteries, and other car parts. You can check their website for a full list of products, or, y'know, just come here yourself. Shoutout to me for being the only woman in the store, and quickly finding what I needed on my own.

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

This is a review from exceptional customer service a few weeks ago when the temperatures were…read morebitter. We don't want to leave details b/c we might get an employee in trouble if we did, but one absolutely went out of his way to help us with a wiper blade that had come off the mechanism and so was unusable, on the driver's side. We've always had good customer service here, over many years, whether making purchases, having check engine light checked, etc.

I came here to get a new , low beam headlight bulb for my van…read more I went in, told the very nice employee, he looked it up, went & got the correct bulb & then put it in my van for me , free of charge. I only had to pay the $20 ?? for the bulb. Good , fast service & extremely helpful.

The store is great to shop at, decent size and very organized. The customer service is great…read more Whenever I have a question regarding parts or service, I get no indication that I am bothering them. The employees always have answers and if they don't know, they direct me in the way I need to go.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.