I ask to buy a battery and have it installed in a 2012 RAV4, and he says it requires professional…read moreinstallation, so they can't do it. I ride right down to AutoZone and they do it with no problem. So lazy.

I went in there to buy a battery and they had a sign advertised as free testing, free charge, and…read morefree installation for Die hard branded batteries ... I paid $160 for a battery for him to tell me that I needed to buy the more expensive battery for them to install and then he fed me some bullshit excuse on how they aren't qualified to install batteries on a newer vehicle I have a fucking 2016 it's 2021 ....

--Location/Parking-- One of the few auto parts store along…read morethe main highway before it goes into the residential area. There parking along the side of the store and along the main entrance. I entered through the street with the traffic light so I parked and entered along the side entrance. The side entrance would have the cashier along the right side. --Ambience-- Standard auto parts layout. I was in and out in under several minutes because of how efficient the layout was. --Service/Staff-- Shoutout to the staff member for letting me use the restroom to wash my hands. Early Saturday morning it can sometimes be difficult to find a restroom and a business that would allow customers to use them. --Products/Service-- I grab the O'Reilly brand of oil. It was quick and easy. No issues with their products. --Capacity-- Big open, but not super sized, can holder 40-50 people. Stand auto parts size store. --Overall-- Recommended for your parts needs if you are in the area. Great inventory selection. I had my choices of different motor oil to choose from.

Troy is the best . He knows his product knowledge and inventory. He really listened and understood…read morewhat you need very helpful guy

Awesome . Often find parts & they are helpful & conveniently located on Buford Hwy between Duluth /…read moreNorcross

Contacted Pull-A-Part a few times to sell my vehicle. When I first contacted them, the Operator…read moreoffered me a deal of about $500 for a my 2010 Ford Explorer. At the time, I was just interested in a quote and I told them that I would contact them again to finalize a deal if I couldn't find anyone to beat this quote. I ended up going out of town and forgot about my side project. Cut back a month later, I contact Pull-A-Part last week to sell my vehicle to them. The Operator then low-balled me with a different number than what they first offered and offered me $380. I was upset with this new number since I was expecting them to match their initial offer. I begrudgingly brought up this point and the Operator came back with a new offer of $410 for pickup on Saturday 7/12/2024. Since I was tired of dealing with this entire project, I agreed and we set an appointment to pick up my vehicle at 9am. I received a confirmation email and made preparations to have the vehicle picked up on Saturday at our agreed time. Come Saturday, I received ZERO correspondence from the hauler and at 0945am I contacted Pull-A-Part to ask if they were enroute. The Operator stated that they did not know when the hauler would arrive and that I would be contacted. Since I received no correspondence an HOUR after they were supposed to, I asked to reschedule for Monday. The Operator advised that the hauler would reschedule to Monday and did not provide a new time. The Operator stated that they "could not provide a time for Monday." I found this statement to be incredibly unprofessional since they were happy to provide a time when they first tried to low-ball me. I agreed to an ambiguous Monday reschedule. Today is Monday and you can guess that no one has contacted me and no one has come to get the vehicle. At this point, I'm sure that this business is some kind of scam.

I have never in my life, felt so uncomfortable and unwelcome and seen such unprofessional people in…read moremy life when I won't be in the store at 4105 Buford Highway there were two black men sitting at a desk behind computers. I asked him if they can help me remove a fuse from my fuse box I'm physically disabled. Do you know both of them told me they were too busy. One told me to go have a seat when he finish. He come help me and I was the only person in the store. how these people even have a job is beyond me. They certainly don't know how to serve a customer or sell a part either. I will never ever go to another Pep Boys because of this experience it's absolutely disgusting to treat a disabled person that way.

Joe does an excellent job of explaining what needs to be done on your car. And is pretty accurate…read moreof when your car will be ready.

Had a great experience at this location. Eric and Jacob were super understanding and even helped me…read morechange my car battery out as I did not know how to do so. would definitely recommend coming here if you need any help. Thanks, Eric, thanks, Jacob!

I was notified by Valvoline and my dealership that I was running low on my 2021 Hyundai Kona…read morebattery. I called and the gentleman said yes we have one we'll take a look to see if we can install for you upon coming in. I promptly went to this location because it was going to save me about $200 verses the dealership. Immediately, he treated me as if he didn't want to help. Muffling things like "oh my reader is saying I shouldn't touch your car" "the dealer is a criminal they want to steal your money, I've worked there before" "turn your car on and off, nothing is wrong with this battery" "there's too many warning codes" .... I had paperwork saying I needed a battery and it threatened my integrity. I grew up around the car business and this is NOT how you treat a customer that ultimately pays your bills. I am a young professional that takes exceptional care of my paid off well maintained vehicle. I felt discouraged, frustrated and unseen. He then told me "if I put the battery in, and you have to get it towed to the dealer don't blame me". Sir, what happened to you just saying you COULDN'T replace my battery? I feel almost profiled. As a woman, by herself I hope that he doesn't treat others this way as the face of Advance Auto Parts. I went to AutoZone and they felt SO embarrassed that I was treated this way at ANOTHER company, their competitor nonetheless that they gave me an extra 20% off and instantly put the battery in, took away the old one and even SHOOK MY HAND. I hope this is a learning lesson for associates at Advance Auto, I'll never come back.

Great experience here. They were extremely helpful, operated with urgency and replaced the parts…read morein my car. I was in and out in less than 10 minutes. Great Job!

Great and friendly customer service. Very helpful in helping me resolve my online order. Great team…read more!!!

Was just there and found lots of goodness for my Acura and it didn't cost me an arm and a leg.read more

Straight forward and direct…read more I've worked in the auto business for 20+yrs, and I've worked with some shady folks in those years. I've heard every line, and just about every excuse for not following through. I've dealt with junkyard and salvage yards hundreds of times, and these guys have been there for me multiple times (in both the old and new location). I needed an engine for my personal car this go'round, and of the two people I spoke with on the phone, they both genuinely seemed to care about what I was looking for, and when I needed it by. There was some confusion over one engine this, and another engine that, but that's because there was a communication gap between phone calls, and HPC cannot be blamed for this. Donor arrived at their site, then they pulled the engine and had me an engine the same day the donor arrived, and then a phone call to let me know it was ready for pickup. Cool. Being an old technician, I do all my own work, so I just needed them to source the engine this go'round. The mileage was written on the valve-cover, and the VIN plate was still attached so I could do some background check on the car it came out of. Neat. My only gripe is that the parking lot can be tough to get in and out of when they are busy, but that happens at every business, so it's no biggie. I'll be back when I need something else.

Every time i need a light on my car replaced i come here first. They are close and convenient …read more Today i had a backup light replaced and Keven replaced it with a great attitude. I wish all businesses had great employees like this! Anyway, you can choose Advance, Auto zone, Napa, etc. but I always go back to O'reilly for great advice and customer service.

Ordered a battery online for pickup. Webpage stated they…read morehad one in stock and it would be ready in one hour. Arrived an hour later to be told they didn't have it. They also stated they had not told me it was ready so I shouldn't be there to pick it up. 1) Don't trust the web page. 2) When they say "ready in one hour" they don't mean it. When I brought up the inconvenience they were neither apologetic or willing to offer me any compensation. I RECOMMEND GOING ELSEWHERE! They wasted my time. Despite the owner's comment below, they made literally no effort to remediate the issue. 100% apathetic and uncaring.

Beware - my card was charged higher than what the invoice showed (what the invoice showed was a bit…read morehigher than what was verbally quoted is another matter altogether). Realized this when I saw the charge on the card. Called to inquire why there is a difference. Was told that they charge 3% for processing any card payment, though it is not reflected on the invoice and neither did they say anything about it when taking the card. When I mentioned that I would have appreciated having been told about it at the time of payment as it would have allowed me to consider other forms of payment, the fee was refunded but the response that followed is what I can only categorize as rude and unpleasant. Not recommended.

I wish I saw all their negative reviews prior to going to them. When they replaced my BMW high…read morepressure fuel pump (HPFP), I told them I wanted to ensure that a high quality part was used due to high failure of after market HPFPs. They assured me that it would be an OEM part. The HPFP failed two and half years later and when the part was removed it was far from OEM, it was a cheap Vemo HPFP. I see this no different than stealing by promising and charging for OEM but using cheaper parts. I guess they assumed I would get rid of the car prior to finding out.