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    AutoZone Auto Parts

    2.3 (3 reviews)
    Open 7:30 am - 10:00 pm

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    10 years ago

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    AutoZone

    AutoZone

    (24 reviews)

    They have 6 people in the store and one person ringing up customers. Waited 15 mins and I was the…read morenext person in line. I'm so done with this store and the staff here. Horrible service.

    If I could give this place a zero, I would. They were all unprofessional except one gentleman. I…read moreneeded to get my car battery replaced. Well they didn't have the battery, so I purchased it at the store that I was at. Well that was a big mistake. I was told that the other store would put the battery in my car well they didn't. AutoZone has some rule about if you purchase the battery at that store then they would have to replace it. So here I go back to the other store. I stood there for the longest waiting for the guy who initially helped me to replace my battery. He just sat there and ignored me really everyone ignored me. The guy was rude and really had no manners or customers service skills. He didn't know how to change out the battery. His supervisor made him change it even though he didn't know what he was doing. So he literally walked away without replacing the battery. Here I am standing outside with my car hood up in 90 degree weather. Also the supervisor and the worker were arguing with one another in front of customers. Finally the supervisor had someone to come and help. The young mam who helped was professional and he apologized for the incompetence of his coworker and supervisor. I will never go back there! That location needs training about customer service and how to do their jobs properly. It's a disaster over there! The supervisor did nothing nor did she apologize for the poor service!

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (9 reviews)

    I am not a car person but I can handle the basics. Each time I have needed parts (wipers, filters,…read morebatteries, fuses, etc.) I want to go to O'Reily's because I get consistantly good service. Today was no exception. I ordered a battery for my Subaru Outback because it was not in stock at the local store and I got a good discount by ordering on line. When it arrived, the box was torn and the battery had been damaged in transit. The positive terminal was bent. I took it to the store and Adrian at the counter checked it out and ordered one for the next day. He told me to come back when he was on duty. I arrived and Adrian took care of the exchange of batteries, took out my old battery (which not holding a charge well), installed the new battery and refunded the core price deposit. He was very polite and helpful. That is the way I have had service with all the personnel at my O'Reilys store. I decided to buy a set of wipers. Adrian helped select them and installed them. I know I can figure how to install these things, but it is nice to have that little service. People like Adrian keep me coming back to O'Reilys on Lawrenceville Hwy.

    We went in looking for a wrench to replace a battery. When Jamie learned what we were doing, he had…read moreus put the wrench back on the and came outside with tools to change the battery himself. It was chilly and windy out and the configuration of our battery had him puzzling how to get it out for several minutes - we really appreciated the help - he went above and beyond. Great store, friendly, helpful employees. I'd go out of my way to come here again if I needed parts or anything auto related.

    AutoZone Auto Parts - autopartssupplies - Updated May 2026

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