Absolute worst customer service and product purchase we've ever made for our business. If you are new to the hauling industry this is NOT the company to trust to educate you on your purchase to ensure customer satisfaction and longevity of your investment. Our sale rep John who claims to be in the business for 20 plus years was very pleasant while making the sale but not so much when we came back with not one but several holes and stretch marks on our tarp after using the tarp to haul 1 small load (just to paint the picture of how poor the quality of this tarp was). Apparently John the veteran sale rep of 20 years who was fully aware that this was our first tarp purchase conveniently failed to mention that we would need a buffer to prevent their tarp from breaking. I mean why if you know this is a requirement to keep your product from breaking won't you let your customer know ahead of time? Sounds fishy right? What's a miserable $80 dollars more in comparison to the $400 plus that we are already paying but apparently he must've profiled us because per our conversation it seemed like he "assumed" we wouldn't be interested in making this very important additional purchase so he didn't even bother to recommend. When we brought it back not only were they rude in refusing to take any accountability for not properly informing us that the poor quality of their product does not withstand use without additional buffer but refused to repair without additional cost asking us to pay $100 more for them to repair (in a weeks time) or $40 more for a self repair kit. I remind you we used this tarp ONCE, It's the perfect scam. Let's sell these first time customers a tarp and not tell them our crummy material breaks easily without this other piece so that when they come back 1 week later we can milk them the extra $100 and the extra $80. Unbelievable, and this man had the odasity to say I was making him mad because I pointed out to him the proper thing to do would've been to offer all the items needed to make sure the customer has a good experience which he failed to do. Not only did John miss the mark at making this right from the beginning, he missed the mark at doing what a good sales person does and helping the bottom line of the business by up selling and he most definitely missed the mark at making it right and creating future revenue with a happy customer. I asked if he would have the courtesy of issuing us a free repair kit ($40 retail value probably cost them peanuts to buy in bulk) and that we would go ahead and purchase the $80 buffer now to prevent further damage to the tarp. He and his partner refused to be considerate of the situation and conpromise even though their inability to properly bundle the sale by advising us that both needed to be bought together to avoid damage caused our business financial loss. Instead they asked us to leave if we didn't want to purchase the repair or the kit practically pushing us out of their warehouse. Anyone with even remotely the smallest amount of customer service would've seen this was a simple fix to turn this experience around, how are these people even still in business. NO ETHICS WHAT SO EVER, very sad. Save yourself the head ache go to people who value and respect your business, time and money. I know we will. We will also be filing a formal complaint with the better business bureau and encourage anyone else who has suffered poor service at the hands of Glenn Harps and Sons Inc. To do the same. read more