This shop referred me out to a European car repair shop because Ramsey was not able to properly…read morediagnose my Volkswagen. They didn't even try they just referred me out. So I called triple A and had them tow it (less than 4 miles) to the new shop. Anyway, unbenounced to me, they told the new shop that I didn't pay for repairs done at their shop that they did on my car. If that was the case why did they give me my car back without payment and then refer me to this new shop? And even if i didn't, why would you tell the new shop? So they can overcharge me and get them a cut? I don't know. It's just weird and unprofessional.

2019 took my car to fix the ac and I am very pleased with their work. Great customer service and…read moregood price.

Alright so I am a mechanic and I shop here literally almost every day on the commercial side of the…read morethings and the customer service there is amazing with the dudes in the back Larry and Jr. They make going there looking for parts the highlight of my days, the delivery drivers are also great they all have a great personality but the new manager that runs things there his name is Roberto I believe? Is an actual pain in the ass to these folks. The dude likes to get disrespectful pretty quickly when his "team" don't do shit asap or as he told me "the way I want things done" so in other words not the right way. Not only that but the workers there get shit DONE idgaf what he says lmfao I have seen many, many, many times on extreme busy days how Larry and Jr clear out the area full with customers while receiving calls for parts all at once. And whenever I end up with the manager on the phone asking him for parts I end up getting them wrong lmaooo. I was there when he talked to one of his drivers disrespectfully in front of me and other employees there and the issue isn't with the staff it's him. Other than that this Oreilys has ALWAYS been my "Go to" spot and the prices aren't too bad.

After many people told me to go to orielys because they will take my check engine light off no…read morecharge I called Sunday to see if they can do that and the guy on the phone Said yes. So Monday I decided to go but before I got in my car I called again and asked the same question and the gentleman said yes again and they weren't busy. I told him I'd be there in 10 mins. Well I arrived and all employees were just hanging out on their phone. So as I walked in I said oh good mom of you are busy to help me. And I asked who I just talked to on the phone about getting my check engine light off? no one admitted to it and the oldest guy standing there said oh we can't do that. Because they aren't reliable if anything was wrong. I told them I've scan my scan cat already I just need a smog test but first need that light off. No one helped me and I was denied they do that service. EVEN THOUGH I CAllED BEFORE ARRIVING AND SUNDAY. I don't know if that older man was the manger or what. But no wonder why the place had no costumers. I'm Going to try again tomorrow and see if the story changes

Matt the owner personally explained everything to me and took care of my Jeep wanted to say thank…read moreyou so much my jeep drives amazing on freeway 75plus :)

MO Bad Review Had a…read more$15,000 full suspension swap that had some quality assurance issues with it. Tried getting it rectified and we couldn't come to a reasonable agreement. Had to take the issue to court. The court ruled in my favor for close to $3000 in April, 2026. Multiple attempts to contact Matt since then have been made and no response and no payment. That being said, most of the recommendations for the build were good. Matt knows how to sell and knows what parts are good for intense offroading. However, he made some bad judgment calls that required more work and more parts and he made me pay for it. That, coupled with shotty work in some elements of the build, and him ignoring my concerns really is why they've earned a 1 star from me. They boast a proud integrity and workmanship but fell short and dodged responsibility. I'd be a happier person if after the court decision, the judgement would be paid and at least I know they took responsibility of some sort, but they haven't. TLDR: Matt made me pay for their mistakes, couldn't find an agreement to make it right, went to court and judge ruled in my favor, Matt is not taking my calls to pay for their mistakes. Poor integrity, poor work, poor accountability was my experience with MO.

I had a frustrating experience at O'Reilly Auto Parts today. I went in to buy parts for a couple of…read morevehicles I was working on. A new employee was helping me, and he was doing a great job trying to make sure I got what I needed. However, once his manager, Ezequiel, stepped in, everything changed. I clearly explained that I needed two different parts, but Ezequiel ignored what I told him and changed my order. I trusted that he knew what he was doing, so I didn't double-check before leaving. When I got home, I realized he had given me two of the same part instead of the two different parts I had requested. It was a waste of my time and an unnecessary trip back to the store. I appreciate the effort the new employee was making, but the manager should have listened to the customer instead of assuming he knew better.

April is a sweetheart. She sold me a new battery and installed it. She was friendly and cheery…read morethe whole time, despite it being 4pm in the AZ heat. I told her I'd come back with cash to tip her since I didn't have any on hand. She replied with, "It's my job, though". What a pleasant answer. She even humored me when I said, "Can you test the new battery once it's installed?" It was just my PTSD from a previous experience. She gladly obliged and sent me off with a smile. I hope management recognizes her for her awesome customer service.

The absolute WORST customer service. If I could leave zero stars I would. The staff at the counter…read moregives visible and completely unwarranted attitude if they acknowledge you at all and their manager is equally worthless. Do yourself a favor and go to the O'Reilly's around the corner instead.

Overall I like the company, but I really don't enjoy going to visit my local closest one. The…read moresimple reason why is they aren't very helpful. They can't answer a simple question. I came in for a part. I asked if they had it. They looked it up and said no. I asked 'Do you know when you'll get it back in stock?' The representative didn't have any clear answer, they recommended me to the nearby competitor (whom I knew didn't sell it). Then they recommended I go to a junk yard. When I asked which one, they never gave me a name or any recommendations on where to go. I ended up looking it up on Amazon and found the part for cheaper than anyone had quoted me. This wasn't the first time they gave me this run around, no real answer. Sorry, guys, but you are really in need of retraining of your customer service. You might not realise it but We Matter!

I have been ordering Cadillac parts from here for years, ever since I got my first Cadillac. Great…read moreselection of vintage parts.

If you are looking for parts for an old Cadillac, this is your place…read more They had the part I've been looking for, and they are really nice. I've dealt with them from far away as well, and they are excellent at dealing with shipping parts.

Sebastian really helped me out today so quickly in a very short window of time. Headed out of town…read moreI remembered I had a headlight out and as the niece of a fantastic mechanic, I knew what I needed but not what it looked like or how to find it for my make and model. Well Sebastian did! He was able to look at the light and simply tell me what I needed, where to find it, AND showed me how to fix it myself next time. IM SO GRATEFUL. He helped me with a super kind and happy heart and then picked the perfect present for my toddler. Did you know they sell really cool cars and truck toys at O'Reilly??? I learned that today

You guys need to come here and ask for Edwin highly recommended. Thanks Edwin such a big help in…read moretimes of need.

I needed help in ordering parts for my mustang and Aiden from Sanderson ford went above and beyond…read moreto help me identify and order my parts! If i ever need parts again im going straight to aiden ! Highly recommend

Very unfair labor practices at this place min wages and they work you ass off.they are…read morebillionaires on the backs of their min wage employees and demands don't buy anything from them or your paying way to much for them from here on.line they are 40 % cheaper

I love working on cars. Do I know how to work on cars? Absolutely effing not. But I've watched…read moreenough people do it over the years to occasionally look at my vehicle and think, I could effing do that. This week I decided I'm apparently a Woman Who Maintains Her Own Vehicle™. Fluids, filters, oil change, windshield wipers...the works. The staff here were incredibly helpful double-checking all the parts I'd researched and making sure I wasn't confidently purchasing the wrong stuff. Then came the windshield wipers. After watching videos, reading instructions, and spending an embarrassing amount of time fighting with one stupid blade, I had a blanket draped across my windshield because the internet convinced me I was one wrong move away from shattering the glass. Something snapped off. The "depression tab" wasn't depressing. Neither was I.... yet. Finally, I gave up and came back for help. The woman working came outside with me. I handed her my protective windshield blanket. She looked at me like I'd handed her a live raccoon. "You don't need that." Turns out, THERE WAS NO DEPRESSION TAB. It was a slide-down mechanism. Five seconds. She replaced both blades in FIVE SECONDS. I had spent hours researching, struggling, questioning my intelligence, and reconsidering vehicle ownership entirely. She handled it like she was brushing a crumb off the counter. She even told me to come back if I had questions. Ma'am. You should not have said that. You're around the corner, I have projects planned, and next up is my own oil change. So there is an excellent chance I'll be back holding a mysterious bolt asking, "Is this important?" Phenomenal service. Thank you, Queen.

Edited 49 minutes ago I had been giving this store high…read moreratings because some of the employees have been very helpful but they recently sold me $45 can of refrigerant + stop leak that had already been partially used. When I tried to return it because it turned out I do not need it since I found the leak they accused me of using it and trying to return it. I spend hundreds of dollars at this store but not now. I will also be writing to their corporate office and letting them know this location is selling partially used cans of refrigerant.