When we walked in the worker was on the phone with a customer. Another employee came through the…read morefront door and walked right past us and proceeded to stand in the back and hide, trying to look busy. When the first guy finished his phone call, he didn't even acknowledge us, but immediately took another call, without a word to us. After waiting for about 5 minutes without anyone even saying anything to us, returned our stuff to the shelf and walked out. Neither employee bothered to see if we needed help. We drove to the O'Reilly's down the street and were immediately helped, and drove right past the advance auto, probably faster than we would have been helped if we had stayed. The parking lot was empty, most likely because of the poor customer service. BTW, O'Reilly's had a full parking lot, and 3 people being helped at the counter, and we still had someone help us right away. Most likely not going to bother shopping here again. There's 3 other auto parts stores within a mile or so. Id give them zero starts if it were an option.

in the past year, I've completed four front brake and rotor replacements on my cars. Two of the…read morefour times the staff failed to give me the correct front pads . There's nothing more maddening than having a car in the air, especially if it's the only car you have at the time and end up with the wrong part. These staff need more training to be able to pick the correct part once you've explained the exact car you have. I will be going elsewhere.

I was able to walk right in, tell them what was wrong, give car info and in less than 5 minutes, I…read morehad a part and it was installed in my car. I didn't get her name, but she was super helpful, nice and even let me watch her install it so I could learn how to do it if it broke again. This will be my first stop if I need a part!

Maybe a rough day for these guys or just the weather had them down, but this seemed to be the most…read morecondescending and sarcastic group I've ever seen working at this store. They helped me with the part I needed, but appeared annoyed with a second question I had. I tried to start a banter with the guy helping me, but he wasn't having any of it. Cool, no worries, I didn't come in to make friends, but don't be a jerk. Also, maybe wait until all the other customers leave before you laugh at the customer walking out the door. It sucks you had to work on a Saturday, but let's work on the customer service experience here. Two stars only because you had the product I was looking for.

Always had good service and they will greet u when u walk in the store, prices are good, customers…read moreshop with them than most places

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Amazing customer service from Joe L. I had just arrived from…read moreout of town and needed a tonneau cover for my Ram. I needed it done asap since my return trip to California was 2 days away. The promptness and professionalism i got from this amazing shop was nothing short of extraordinary. Cannot wait to do business with them again next time I am in the area.

So if you haven't been to Chux trucks before it's an experience…read more I've enlisted chux trucks to help me fix up my car with some aftermarket parts, as ive got a little bit of a specialty item. Let me just say that my initial call didn't fix everything I needed, but I did get steered in the right direction. I ended up having a trucking bar placed on as well as a suspension bar and those two together along with the knowledgeable staff pointing me in the right directions fixed my issues with my car. And now it drives just as good as new, and I couldn't be happier. I had a little bit in issue with my closing clamp on a liftgate I've Got on the back end. Lalo the mechanic somehow fixed the clamp enabling me to open and close with peace of mind. I would have to say the service is outstanding. I'll probably be back to check out some other parts on my car as well as pick up a Car jack. I do have faith in these guys in what they're doing especially after seeing what they've done. Thanks for the awesome job, Lalo. This guys amazing.

New ownership and new attitude. Great selections and finance options. I'm very happy.read more

Called ahead for a wiper replacement. Alex had it ready when I arrived & helped install it for me…read more Very nice & professional. Store was clean. Ample parking.

I went to the AutoZone in Olathe off of Parker and had the pleasure of interacting with James-The…read morenew store manager. His last name was hyphenated. I'm sad-I cannot remember it. He was exceptional, providing customer service above and beyond anything I've ever experienced. He was kind, patient, informative, knowledgeable, professional, warm, courteous, friendly and Very eager to help! I will be bringing all my business to this store and recommending it to all of my friends. Keep on doing what you're doing! You're doing an exceptional job at the store! And thank you for the wonderful customer service!

Employee Greg was friendly, helpful, professional, and fast. Prices are reasonable, too. Will…read moredefinitely return!

Advanced Auto Parts is a good store to go to for most all of your auto part needs. What I…read moreappreciate about this store in particular is that they are friendly and knowledgeable. You can borrow specialty tools from them and they will check an engine code for you for free. If you have a bad battery, they will come and pull the battery out of your vehicle, test it, then tell you what you need to do next. If you need a new battery they will dispose of the old one and install a new one. Only one word of caution here... keep your receipt when you buy the battery. I thought they would have me in the system when I had a warranty on the battery and they switched to a new system and did not transfer everyone over. That was a pretty bad deal. Anyway, for those of us that speak Spanish they have bilingual staff to help out.

Rush Truck Center Olathe sold us a 2019 Hino box truck that had been in 2 accidents but never…read moredisclosed it to us. (according to carfax) This truck was sold to us under the guise of a well maintained fleet vehicle, it wasn't. I was told that the mechanic who did the inspection no longer worked there, how convenient. During the first 30 days the waterpump went out. Next the floor was so badly decayed that the forklift loading it almost fell through the floor. Next in October, during a routine oil change, we found out that the u-joints and air suspension were bad. The repair shop told us that there was no way that they didn't know if they truly inspected the truck. Next up the truck needed a wiring harness which took them about a month to sort out. Finally we found out that the radiator was clogged with red clay dirt. We don't do any business in Oklahoma, but we pass through it on the highway. Every time this truck breaks down, we lose tens of thousands of dollars. How does anybody run a business with a truck like this that was never road worthy? I asked Matt Getz the GM, and he stated that they run reports similar to carfax and they have a process in place, really? Either way they should've known that this truck had been in two accidents and never should've been sold to us at a premium price! Would you buy a truck from them if you knew it had been in two accidents? We were completely deceived!! You be the judge.

Took my diesel in for a PM, glow plug consult and DOT inspection on a Monday. Takes them until…read moreThursday to tell me they've even looked at. Mind you, I called them that Friday before and Ryan told me they weren't busy and can get me in ASAP. Once I finally get the quote, $146 in parts to go along with $1100 in labor. Give me a break. A week later, it's finally done. Except it's not done. "What we thought would fix it didn't really fix it." I tell them I want to pick it up immediately and tell them to cease work. "Well we haven't done the oil change yet, do you still want that done?". Of course I do, considering you told me it was already done. Pick it up, Ryan doesn't even look me in the eyes, ashamed much? Get it home. The next day, my brake indicator light is on and blinking (even when not engaged). I send him the video and ask for help. I didn't blame him or accuse. He says, "fluid levels were fine at time of service". I again for help, and get "not sure". Stay away from these guys. Highway robbery and seemingly no competence.

This is absolutely UNACCEPTABLE! I am beyond furious that NAPA would pull such a shady move and…read moresell me a completely useless, discontinued scanner! I just bought this piece of junk TODAY, 04/14/2025, and the manufacturer confirmed it's ANCIENT - apparently this "tplscanner" hasn't been supported for EIGHT YEARS, with a sticker date of 8/2016! What kind of garbage are you trying to pawn off on your customers? Selling outdated, unsupported equipment that's practically a fossil is a disgusting way to do business. Now I'm stuck with a scanner that does absolutely NOTHING! Consider this a HUGE warning to anyone thinking of buying electronics from NAPA - you might just end up with a worthless paperweight! I demand answers and a resolution to this outrageous situation!

Special ordered two parts. Received an email that they were ready to pick up. When I arrived, only…read moreone part was there, and they told me the other part would be in in a couple days. They gave me the part that was in, when I returned to pick up the other part, they told me I already had picked it up. Then could not find it. Acting like I was lying about it, even though I could show them the receipt. The next time I'm in, three people are standing around and no one will check anybody out. The one register open had the guy on the phone and nobody else would ring anybody up. Poor Customer Service.