I typically go to this location for oil changes, and minor needs. The staff is always really…read morefriendly, and I trust them to give me honest feedback and not try to nickel and dime me. Yesterday I went in for a MO inspection and was told I wouldn't pass as my brakes needed to be changed. It was not a surprise, I knew it was needed, but it definitely wasn't an expense I was ready to take on at this time. Nick was the manager on duty that day and was very kind in talking me through my options, and making sure I was able to pass inspection and get on the road safely. The only complaint I have is the wait. I had scheduled an appointment for 11am, and while I was late by 10 mins (I did call to let them know), I didn't leave until 3:45pm. I waited for 4.5 hours for an oil change, my breaks to be changed, and my inspection. I was told it's because they didn't have the right parts for the breaks, and had to go get them. I wasn't expecting to wait that long, and I wasn't updated on my wait time. It would have been nice to have someone come out, explain the issue, and their estimated time for completion. That being said, everyone did look like they were working hard to complete all their drop offs/appointments for the day! I'm sure it was just a busy day - but, again, it would have been nice to have an idea of how much time the visit was going to take. Thank you to Nick, and Midas!

Mitch, and every other individual I've met so far at this business have been nothing but honest,…read morekind, caring, and supportive of my decisions and thoughts regarding the well-being of myself and my vehicle. I appreciate all of their labor, time and energy and will be returning for a third visit in 2 to 3 months. Thank you guys! For amazing work and customer service! ^__^

Bought a set of Michelin tires for my truck. The tires were priced good. The crew installed and had…read morea wheel alignment. Everything went well. Great staff to work with

I am saddened by this location. My son brought his car in today. He is convinced something is off,…read morethat it has a problem. He had the location in Lawrence check his vehicle out a few weeks back, they looked it over and also drove the car. They found nothing wrong. They also did not charge him a dime! Today, to get a second opinion he took it to Big O in Gardner. They did the exact same thing. And drove the car. They charged him 100 bucks. Come on now. Why. Charging college students 100 bucks to do exactly what Big O Did for free a few weeks back in Lawrence. Gees! Shame on you! I'm just shaking my head. Found nothing wrong with the vehicle but still got 100 bucks out of the deal!

The service was easy, efficient, and the representative who helped me was friendly…read more I only gave 4 stars because I think it's wild that a tire balance isn't included in the scheduled service for my lease. I understand the need to up-sell, but when a tire rotation is included, you'd think the balance would be as well.

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department…read moreat this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

Scott was very helpful . he explained all the service performed on vehicle…read more Very pleased with service.

Great service from start to finish. Car needed some minor dashboard notification adjustments. We…read moregot the free use of a rental to make it easy for me to get t work. Thank you!

Had a problem with the cushion in my seat on the left bolster of my new truck, Toyota quoted near…read more700$ but said take it to coach who will be more knowledgeable and efficient since warranty fix was denied. Extremely friendly, knowledgeable, honest, and had the problem fixed 20 minutes after arriving. Offered future adjustments if the cushion wears prematurely. I think it's virtually impossible to pay any less than I did . Thank you so much!!

Color me totally unimpressed. I purchased my car through Molle Toyota (good experience) a handful…read moreof years ago and I really wanted leather and seat warmers but the car I was closing in on didn't have them. They contracted through Coach Automotive and while it looked decent at first, I have to call this out as a shoddy job overall. The leather is not the quality you expect from typical car seat leather, not by a mile. Not as smooth, not as tight, kind of like cheap shoe leather you'd see on a fresh high school grad. The tops of the back seats have been scorched by the sun, and while they hinted that it was because I used leather wipes on it, everything I've read tells me that the culprit is simply the use of el cheapo leather. Little flaps started popping up within months, and it was never the tightest, most professional looking job (see my photos). Now my seat heater has gone out in my driver's side -- well not gone out, but is permanently stuck on. I don't blame Coach for that, it's been five years so it's totally reasonable for an electric component to fail. However, I sure as hell don't want to line up to give them hundreds of dollars for a repair after seeing the quality of everything else. If I did, I have the feeling I'd be back in a year or two dealing with the same issue.

I've been bringing my vehicle here for service for the past year. These are great guys, and they do…read moregreat work!

I came here with a friend that was looking to buy a car. I like this dealership. Sales people…read moredon't come out and hound you. They let you look and browse leisurely. No hassle. When we need help, we flagged someone down. The Sales people came out and show us all the different feature in the car. We got to test drive it on our own without anyone having to tag along like some other dealer. Sales people were friendly and helpful. All in all it was a good experience there. We did end up buying a car there and only took a couple of hours with us leaving with a brand new car in the same day. I would consider coming here again.

Awful customer service, I bought a brand new car in 2022 , I just found out that it didn't come…read morewith the Wheel lock key, the manager is awful, horrible service, I m going to order it and pay for it, do not buy from them as they have AWFUL customer service, im upset that they sold me a brand new car WITHOUT everything that comes with, we have been calling them since yesterday and ZERO return phone call, Im reporting them to business bureau.