So I just noticed their slogan is "service is out best part," and that definitely is true for this…read morelocation. I went here to get a new battery. Walter greeted me as soon as I walked in and came right out to assist. He ran the battery test and confirmed I did need a new one. When he rung me up, I mentioned how the prices had gone up since when I bought one 3 years prior. While he was getting the cart ready to come outside and install the new battery, I called the Auto Zone down the street and found out theirs were almost $11 cheaper. I am all for the bargain so even though Walter was very sweet, I had to go where the bargain was. When I informed Walter I apologized but told him I'd like a refund. So I was thinking, "Dang, they are really going to let me walk out." BUT when he walked me back to the register he said to his co-worker, "We do price matching don't we?" And smiled at me. I was so happy because Walter was so sweet and helpful and I really did want to give them my business because when I called Auto Zone, I was practically being rushed off the phone. Funny thing is, I was supposed to go to Auto Zone first but had the wrong address. Thank you Walter so much for all of your help at almost 10pm on a Saturday night. You were simply amazing!!!

Damian went above and beyond with his service today. I wish everyone would take this approach to…read morehelping others. I appreciate his help! Thanks Damian

John was amazing! He helped me two days before in the phone and when I came two days later he…read moreremembered my car and what I needed. Galicia and enny assisted him and called two other stores to get me what I needed.. they greater me when I came in with a smile, (rare for auto stores). The store was clean and I will be coming back to get more things for my car.. thank you guys.

Great group of guys here. Tested my check engine light for trouble codes. Saved me an Arm and a Leg…read morefrom the Stealership. I bought an Optimum Batterie and they help me install it on the spot.

Awesome . Often find parts & they are helpful & conveniently located on Buford Hwy between Duluth /…read moreNorcross

Contacted Pull-A-Part a few times to sell my vehicle. When I first contacted them, the Operator…read moreoffered me a deal of about $500 for a my 2010 Ford Explorer. At the time, I was just interested in a quote and I told them that I would contact them again to finalize a deal if I couldn't find anyone to beat this quote. I ended up going out of town and forgot about my side project. Cut back a month later, I contact Pull-A-Part last week to sell my vehicle to them. The Operator then low-balled me with a different number than what they first offered and offered me $380. I was upset with this new number since I was expecting them to match their initial offer. I begrudgingly brought up this point and the Operator came back with a new offer of $410 for pickup on Saturday 7/12/2024. Since I was tired of dealing with this entire project, I agreed and we set an appointment to pick up my vehicle at 9am. I received a confirmation email and made preparations to have the vehicle picked up on Saturday at our agreed time. Come Saturday, I received ZERO correspondence from the hauler and at 0945am I contacted Pull-A-Part to ask if they were enroute. The Operator stated that they did not know when the hauler would arrive and that I would be contacted. Since I received no correspondence an HOUR after they were supposed to, I asked to reschedule for Monday. The Operator advised that the hauler would reschedule to Monday and did not provide a new time. The Operator stated that they "could not provide a time for Monday." I found this statement to be incredibly unprofessional since they were happy to provide a time when they first tried to low-ball me. I agreed to an ambiguous Monday reschedule. Today is Monday and you can guess that no one has contacted me and no one has come to get the vehicle. At this point, I'm sure that this business is some kind of scam.

Quincy was so nice he helped me find everything i needed and…read moreeven helped me put my windshield wipers on!! awesome guy! this will be my go to autozone from now on

They have 6 people in the store and one person ringing up customers. Waited 15 mins and I was the…read morenext person in line. I'm so done with this store and the staff here. Horrible service.

3 Car that was listed online wasn't even there, drove 40 mins. Luckily it wasn't the only other car…read moreI was looking for, but they over priced, even on a "sale" day

The prices are not as posted on their website. I bought a part that was a little over $17 but after…read morethey added convienence fees, a core charge , ( it was a spring) , something called a surcharge and two different tax fees plus a warranty that I asked them to remove and one other fee that made no sense, it cost me over $67! Beware folks!! It is a scam! Not only did I have this issue, none of the cars listed on their website was at the Gainesville ,Ga location. Totally disappointed!!

Listen, I understand that there is a shortage of labor...but please learn to manage that shortfall…read morewith technology. I booked my appointment online and still ended up waiting 2 hours for an oil change (no extra services requested). Apparently there were only 2 mechanics in house to complete the log of work and this seems to be more common than not at this particular location. They do good work, but people have to get back on the road to pay these inflated prices.

Awful, understaffed waste of time…read more Not only do they not take appointments (in direct contradiction to their sign) but apparently 4pm is too late to deal with a flat tire, even though they don't close till 7. And, according to the staff, that's just a rule of thumb and not just a busy day. Don't waste your time like I did

This place is just down the road from home and will make an occasional visit for whatever is needed…read morefor the car. Staff is friendly and will do their best to help you out. Regular sales with good prices and if the sign is already up for a sale that starts on say Sunday they will honor it cool. This store can get busy since it's location on Peachtree Industrial so know a bit of paitence is required get in line, be polite and the staff will get to you.

Very clearly, I want to note this only applies to the onine NAPA site for the corporate: what they…read moreclaim on their website is FALSE: "RETURNING SHIP TO HOME ITEMS TO NAPA ONLINE VIA UPS Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS. First, obtain a Return Goods Authorization Number (RGA) by contacting NAPA Online Customer Support. They will give you the following options: UPS shipping label mailed to you UPS shipping label emailed to you so you may print it." This is not true, not true, and you cannot do this via online or email. I have just filed with the BBB to see if I can get a $42 refund this way. They will though send a robot reply that they have received your refund request--then it turns into a dead end.

Either this AutoZone is fairly new or exquisitely maintained because my first thought when entering…read morethe lot was, "Wow! This is an AutoZone with curb appeal." The inside was meticulously organized. A headlight went out and I was able to navigate right to it (after doing a little research beforehand). It was pretty busy at the register but the few employees in the building were handling it well and with great customer service. I ended up needing help putting the headlight in and requested some assistance. I was told by the guy checking me out that the manager would help me in a few, but he was busy helping someone. After waiting a few minutes, another salesperson came up to see if everything was okay. Much appreciated! He (Derek) ended up actually performing the service. He was gracious and we had some pretty cool small talk while he switched out the headlights. I'm usually an O'Reilly girly but now I'll be sure to consider AutoZone from here on out! There's quite a few perks: tool loaning, free diagnostic testing, basic car servicing. Cool!

Super friendly and helped me with finding what was best for my vehicle. I had to purchase something…read morefor my vehicle but I didn't know what the best brands and options were but having their team there to answer my questions to avoid a wasted purchase was excellent

I visited this location on June 11th around noon, and the customer service was incredibly…read moredisappointing. Walking in, there were three female employees at the counter who completely ignored me--not a single one bothered to greet me. The only person who eventually assisted me was a girl with orange hair. I told her I needed to purchase a new battery and have it installed. She rang me up but told me I had to pay the $22 core fee upfront, and they would refund it after the old battery was brought in. If a customer is literally paying for a battery installation on-site, the old battery is automatically being removed and left at the store. There is absolutely no reason to charge the core fee just to refund it a few minutes later; it should have been handled in a single transaction. She also stated the don't do battery installs which is false, I call her bluff and show her the website she states "no one here knows how to install a battery, the person who does will be in at 3" Frustrated by the lack of logic and poor service, I left and went to the O'Reilly location down the road at 6015 Jimmy Carter Blvd. The experience there was night and day. The manager got me in and out in no time and was actively training his employees on how to properly handle customers. The 4985 Jimmy Carter Blvd location desperately needs management intervention and thorough employee retraining. Save yourself the headache and drive a few minutes further to the 6015 location instead. Hopefully, upper management sees this and gets that location sorted out! Let me know if you want to adjust the tone or add any other details.

The young lady is rude and horrible customer service, don't make business with them. Don't…read moreunderstand why is not professional people here to help the customers