We had purchased a new used truck and hadn't used the windshield wipers, living in sunny Tucson. On our travels to the Grand Canyon we ran into rain. The wipers were terrible, to the point it was dangerous. We stopped by The AutoZone very close to opening. I asked the man for the correct wipers and the best value, meaning I didn't mind paying for something as long as the quality was there. He provided his recommendation and we were out the door. I asked him to install them for us and he happily did so. Nice service to the point I felt good about the purchase. read more

AutoZone Auto Parts - Lance helping us with new windshield wipers. Excellent service! - Auto Parts & Supplies Near Me - Flagstaff, Arizona

Just got a new battery at AutoZone and it was easy and fast. The staff double-checked my existing battery and determined it had given up the ghost and quickly installed a new one. They also (for free) double-checked my starter and alternator to be sure I wouldn't just run down the new battery. The gal who did the work was friendly, knowledgeable and helpful. I highly recommend AutoZone when you need automotive help. read more

Very accommodating service retrieving a check engine light code for my vehicles when others could not for months at no cost very professional service. read more

Xavier went above and beyond. Taking the time to trouble shoot the problem I was trying to resolve. Once we identified the parts needed he then patiently searched through inventory both at his store and another location in the city. I was able to get everything I needed and can't thank him enough for the excellent service I received. read more

I bought some brake parts found out they were wrong. I purchased the wrong parts. They said if I lost my receipt, they wouldn't give me the money back, so I searched and searched. read more

Detrick was a huge help this morning when my coolant light came on. He filled it up for me and sent me on my way. He even let me know where I should stop if I needed more on my road trip! Highly recommend. So helpful. read more

Dietrich helped us out on a road trip when our truck's engine light came on. Hugely helpful and very friendly!

I would like to leave a positive review for one of the employees at this location, Cortland S. Cortland was extremely knowledgeable and efficient. My boyfriend just purchased a new trailer and we were lucky enough to have an employee such as Cortland assist us. He taught us about locking lug nuts and sizing. He was very friendly as well. Thank you for your help! read more

I went into this Auto Zone for help with a battery issue. A young man named Richard helped me again and again. He sold me the parts I thought I needed after testing my battery and charging system. He then checked it three times more while I was making repairs. I have never dealt with a more conscientious and friendly young man. Thank you Richard. read more

Vehicle broke down near this location so we stopped in to get a new battery. Once we placed the battery in the vehicle it was reading at 60%, this was a new battery. We went back in to replace it (never left the parking lot) the manager wouldn't replace it. They sold us a faulty battery and wouldn't replace or refund. Go to o'reilys. read more

I asked them to turn my check engine light off and they just said it would come back on. I asked them if they would just turn it off for me and they acted like I was speaking another language. Awful service. They talked to me as if I didn't know what the lights were and just stood there. The most unhelpful autozone I've ever been to. read more

Not helpful at all. Barely let me finish my sentence before giving a condescending answer and the answer was not even to my question. Horrendous customer service. They should be embarrassed. read more

Really is hit or miss with these guys. Just want to assure that I'm talking about the new Autozone on Milton. Sometimes they provide great service and smile. Other times it's horrible--like today. Had to return a part that broke. It came in pairs, but the other piece was already mounted on the car. Guy said he couldn't exchange it unless I had the other piece. The parts were $7!!! I told him it was already mounted and I was not going to go back and remove it to come in and exchange it. That piece was working. Just give me a replacement for the broken one...it's only 3 bucks. He actually gave me a hard time, but the manager finally told him to exchange it. Good god. read more

Typical Autozone you'd find in every town USA. Yet, the staff was friendly and helpful so I thought I'd give them a shout out.

Here is how the conversation went: Me: My mother phoned ahead and I was told you were holding a Chilton manual for a 2006 Chevrolet Equinox. Salesman: Let me go check our shelves. (He checking and checking .... and checking. All the while I am saying to myself, "Just ask the other sales people." He goes in the back to check another area and returns.) Salesman: We have it in stock but it's still in the back with the other inventory. The computer reads we have it but we are not opening boxes at this time. (Mind you, there are 3 customers in the store and not even high noon or busy.) Me: That's the reason we drove all this way is because your store said, "It's available." Ok. So ... you can't go back there and dig it out so we can purchase? Salesman: No. We can't. We are leaving and I look at my brother and say, "Do they not sell to the public or just us? I don't understand businesses who will not do their job." So we drove down to O'Reilly's Auto Parts and they were more than accommodating to us. read more

The staff here is cranky on the phone and unhelpful in person. When I asked where something was located they pointed vaguely in a direction and said probably over there. When I called to ask when the part would arrive they were annoyed and brusque. I went in a third time to get another part and the worker was convinced I was asking for the wrong part (I wasn't) so he would only help me find the part he thought I needed. I left without buying anything and went to O'Reilly. The three stars are for the size of this store. It is really well stocked. read more

I was in town for NAU orientation. After having to have my car jump started by helpful strangers twice, I found these guys on Yelp. I use Autozone because they are very helpful anytime any of our cars need something. Brian B came out and tested the battery; it needed to be replaced. I asked if he would replace it for me and he readily agreed. As soon as he touched a wrench to one of the clamps, it broke due to all the corrosion. We went in and bought the "universal replacement" kit (apparently my car is not universal; it didn't fit.) Brian spent over an hour working to get that mismatched part to fit and get me on my way. He went above and beyond what he "had" to do to get me up and running. Associates like him are why we use Autozone exclusively in our house!! WOW service exemplified! Thanks again Brian!! read more

Derrick was super helpful and helped us change a headlight in 30 degree weather. What a legend! Great service.

This has nothing to do with their prices because let be honest, these auto parts stores charge more than what they should. This is more of the customer service. My car was having issues so I went here and an employee grabbed his little device for checking batteries and said I had a bad battery. I bought a new battery and I have not had any other issues. read more

The staff is friendly but other than that they are scammers. My car battery died the other day and I went to autozone asking if they could check it and they also checked the alternator. The battery was fine but the guy told me my alternator does not work and "failed" and then asked me if I would like to buy an alternator from them continuously. I went to O Reilly auto parts today my battery was now at 95% and that there is no problem with my alternator and auto zone just told me it failed because they want my money. Therefore don't go to auto zone if you have a problem they want your money :) read more

Zero stars would be accurate. Waited 25 min in line and then asked to wait longer when customer cut in line. This place sucks

Lame customer service considering how many people work there; yet seem to hide in the parts area.

On vacation I stopped in for a brake light. Only auto zone it ever heard of that will not allow you to borrow simple tools to make a quick swap. Bad decision apparently the manager thinks is a good idea. Packed up and went .5 miles up the road to NAPA and for everything I needed with no hassle. Save a headache and skip the autozone. read more

Placed an order here that came from another store. Not hassle free. Made numerous calls and stops into the store before my paid order was finally found. read more

Came in late at night in the rain and Joe assisted us right away and even put my windshield wipers on my car! He was very polite and super friendly!! Thank you for helping make my road trip safe and easier! read more

Joe the parts manager is the coolest guy on this side of the country. Super friendly, great service and makes me want to drive to this AutoZone from anywhere in Arizona. Thanks dude!:) read more

Slow and unfriendly folks - need a new crew - expect to wait a long time for any help!

Nathan provided exceptional service and diagnostic help. Auto Zone did not have the necessary parts to repair my car so they referred me to another parts store and directed me to a repair shop that is open seven days a week. Being from another city I had no idea where to start with the car problem. I cant tell you how satisfied I am. read more

Could not get anyone to help/answer a question. I did however, listen to a charming story between the employees re how the deer were eating their yards at home. Left without purchasing anything & won't be back. Can't be a good way to do business.. read more

I was 400 miles from home and needed a hose for my EGR assembly. They did not have the part but I really appreciate that they didn't try to sell me a part that wouldn't work. Great customer service. read more

After being refused service at Sears Automotive Shop because they had a problem vehicle. I limped into Autozone to purchase a replacement battery for my car. They were very helpful and installed the battery. Very good customer service. read more

I can't begin to thank the staff at Autozone for helping our race team when we encountered car trouble on our way home from the Ragnar Relay . One specialist, John, was especially helpful in giving us ideas and diagrams and tools we needed to change a fuel filter and get us all back on the road. Thank you so much, John, at Flagstaff Autozone!!!! read more

I placed a call three times today to get a price quote. i do not live n Flagstaff so i would need to plan ahead when traveling there. I was placed on hold 3 times for over 5 minutes each. i never received my quote. i am extremely disappointed read more

There are too many auto parts stores in the area to have to put up with the unending obnoxious up-selling at this place. Do yourself a favor, save yourself some time by buying equal or better quality elsewhere just as cheaply and with less hassle! read more