This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

A genuinely honest car mechanic shop. Whenever you go in, you don't feel like you're being upsold…read moreon 20 things wrong that you don't really need to fix. They do great work. And I can't recommend them enough

Great service, quality work and fair pricing! Friendly customer service!…read moreI would definitely recommend this shop to my family and friends!

This shop fully repaired my 2012 jeep Laredo V6 Pentastar engine with 98,000 miles. Thought I was…read moregoing to need another car... In 4 days they replaced 24 Rockers, 24 lifters, 2 cams, oil filter housing, 2 sensors, spark plugs, oil change, and broken tie Rod. It cost, including 4 new tires 1/3 of what a dealer would charge. It runs and rides great! pick up is improved, no knocking, balanced perfect. Thank You for saving me like $40,000 on a new car!!!

Relatively quick, if you have an appointment. Can definitely tell this a lot of mechanics first…read morejob. But for an oil change on your winter ride, who really cares. If you use a mailer coupon it's almost a good deal. The garage plays their weird techno loud enough that you can enjoy it from the waiting area whether you want to or not. It was fun to listen to a 35min long song that sounded like a combination between an alarm clock and spooky sound effects from a 1980s video game. Also the weird tire art is nice. After today I think I sexually identify as the frog. I'll include a photo for reference l.

Purchased my car here and I drive from NW Indiana to have it serviced once a year…read more They are Absolutely GREAT. Lee in the Service Department is Fantastic. He is everything good about this dealership. Let's face it!!! After the purchase, it's all about the Service Department. The whole department is Great.

I hate to leave these kinds of reviews but when warranted I will. I brought my wife here in…read moreNovember 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH ALFA ROMEO OF NAPERVILLE.

Bolt heads snapped off while attempting to remove rusted bolts on rear license plate. I went to…read moreseveral local auto mechanizing my area and none of the shops near me felt comfortable to remove the embedded screws. Found this shop near me and without hesitation they felt comfortable enough to do the job. I dropped the off at noon and by 4pm they called to inform me the job. I recommend and will return soon for more auto maintenance on cars. Thanks

I was told from another mechanic that the oil leaks were internal and there was nothing that could…read morebe done. Just keep an eye on the oil. I took it to Auto Tech and they found all the little leaks and fixed them all and even cleaned and shined up the engine.