This is now my go-to for auto parts. My battery wouldn't hold a charge, so I called before I…read moredrove there and thankfully Michael was who answered. Very professional and polite. Once I arrived, he went above and beyond to help me replace my battery. The store itself is very clean and friendly. I have been to other Auto Parts Stores, but none have been as friendly as Michael and this location.

We needed a battery and we were gonna be there just right at close of 9 PM. The gentleman stayed…read moreafter we made the phone call and was very kind and helpful and had the battery ready to go when we walked in the door.

Jerry Ridener is awesome. After my 12hr night shift I came out to find my battery died and I had to…read morebe jumped to leave work this morning. I tried O'Reillys and they said they couldn't change my battery out so I went to autozone. Jerry changed my battery out and had me on my way home in such a short time. Thank you so much!

Excellent, very helpful people. Prices are as expected. Will come back again. I love AutoZone but…read morethis location is the best.

It's a shame when one person can completely negate everyone else, but when someone this rude and…read moreunhelpful is there, it makes you never want to return. He was exceptionally rude and condescending to my wife and that is completely unacceptable. We will not return to this store.

I've been here several times and never had a problem at all, always able to help me and there's…read morenever too busy to help. This pass week I had heart surgery and had a few extra holes in my arteries than normal and couldn't install the new battery I just bought and Jody didn't hesitate at all and installed it for me and I was very appreciative and it really made my day, knowing that I wouldn't be Stranded somewhere. I'm not sure if doing installs of batteries is the norm since I usually do it myself but like I said this really helped me out so much.

Had a very very bad experience here, cashier guy treated me like I didn't know what I was talking…read moreabout, and was being a complete jerk ~ his demeanor was very belittling and abrasive, I told him off and went to get better service at Autozone on the same street ~ will never come back to this location again. do better.

The best car-buying experience with Legend and Parker!…read more I had an amazing experience purchasing my car thanks to Legend Brown and Parker. Legend was an outstanding salesman--knowledgeable, professional, and genuinely invested in helping me find the right car. He made the process easy and stress-free, answering all my questions and making sure every detail was perfect. A big shoutout also goes to Parker in the finance department. He was friendly, transparent, and walked me through all the financing options so I could make the best decision confidently.

If you check other popular review platforms, you'll notice that Family VW of Burleson is flooded…read morewith near-perfect ratings. In my experience, that's not accidental--sales staff actively prompt customers to leave reviews while they're still at the dealership, often before the deal is even fully complete. Because of that, many of those glowing reviews deserve a closer look. I bought a lightly used vehicle that was marketed as "Certified," expecting that designation to mean something. Within a few weeks--and after only about 200 miles--the check engine light came on. When I brought it back, the service department suggested the damage must have been caused by hitting something like debris or an animal. While that's always possible, we had no recollection of any such incident. More importantly, the damage itself didn't support that explanation--affected areas were covered in grime consistent with older exposure, not fresh impact, and there hadn't even been rain during the time we owned the car. After pushing the issue, the dealership ultimately agreed to reverse the sale, which I do give them credit for. That said, I've continued tracking the vehicle by VIN, and it has since moved through multiple owners and dealerships. For a car sold as "Certified"--and priced accordingly--that situation should never have happened. An accident history alone should have disqualified it. While I can't prove the dealership knew about the prior damage, a proper certification inspection should have caught it. I also had a separate issue when ordering a part through their online system. The process seemed straightforward, but after placing the order, I received no updates at all. A full week passed with no status change. Attempts to reach out via email went unanswered, and even submitting a cancellation request produced no response. In the end, I had to dispute the charge with my credit card company and purchase the part elsewhere. Bottom line: approach Family VW of Burleson carefully. The surface impression may be polished, but when problems arise, they can be significant.

I arrived at this Firestone location at 7:30 AM for a simple oil change. It's now two hours later…read moreand I'm still here. For most of that time, the employees didn't seem to be doing much of anything -- no urgency, no productivity, just standing around. There's no reason such a basic service should take this long when the shop clearly isn't busy. Poor time management and terrible customer experience.

Went in for a diagnostic and repair. Repairs were made but I was still having trouble. Returned and…read moreleft my vehicle for a long weekend while I was traveling. I had to reach out to get any sort of update because they didn't. Communication was through text and wasn't very good. Texts read like they were from a child. Didn't receive a text response to my last text and was told he didn't get it (how convenient!). They never would admit that they couldn't find the problem and never did tell me to come get my car, I asked 3 separate times. Called the Firestone Corporate Customer Service toll free number and was told that an area manager would reach out to me within 2 days. It's been 4 days and still no call. Store manager was argumentative and unprofessional to say the least when I did pick up my car. Several times he acted like we were a bother and laughed about us waiting for the area manager to call us (I guess he knew that wouldn't happen). I requested copies of the diagnostic reports and he didn't have them ready when I arrived. He just argued about what they did to try and figure out what was wrong with my car. I will never take my car back there, even for the simplest of services.

Johnathan was super helpful today, came in not knowing what was wrong with my vehicle he helped me…read moreout and changed my battery for me bless this man

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They were so amazing with helping me with everything I needed most especially Adam's who really…read morehelped me out with my car engine.

Bad service Always leave me on hold never answer from the…read morefirst time and when they cant hear you they hang up the phone