I have not been to this O'Reilly Auto Parts but I was in need of some special color paint for my…read moreLexus and called them hoping that I could get what I needed. I called the O'Rilliy's in Marlborough and they said that they had the paint I need so I drove the 15 miles to get there only to be told that they didn't have what they said they had which brings me to this particular O'Reillys. I called this store and the person that answered the phone told me that O'Reilly Auto Parts stopped stalking and selling the color of paint that I was in need of but she informed me that they have a a store in New Hampshire that mixes custom color spray paint and that all I had to do was give them the code for the color that I could find on the door jam of my car. I consider that to be the best kind of customer service that you can get from any business and if the Marlborough store would have been as courteous as this store they would be getting a 5 star review from me instead of a1 star, if I could I would have given them a negative5 star. I recommend this store for their customer service and professionalism and courtesy.

I enjoy the selection and quality O'Reilly's gives to its customers. I had a good overall…read moreexperience with management, which made my visit. Certain employees need improvement in customer service.

Needing a battery for my car, I look up a battery that is cited as compatible with my car. I try to…read moreorder online, page refuses to fully load. I go to the store, am told that the online discount can't be applied in store. Additionally, the battery I want is not in stock, can be ordered in a few days, assuming that I can start my car and come back in a few days. A battery at the next level up is out of stock as well, and the most inexpensive battery for my that can be installed immediately is twice the price that I expected to pay. This place takes advantage of those in a desperate spot. Never again for me.

I bought a power steering hose, was told it would fit even though it wasn't the right hose, I just…read moreneeded one end. I was told the hose I needed wasn't offered. In order to install the part it had to be cut first since it wasn't the exact part I needed and it was too large the way it was. Come to find out it had the wrong end after all. An error made by the employee but "Eddy" insists on blaming me instead, I had to walk out of the store without my other purchases because of how rude he was. I'm taking my business to O'Rielly Auto parts in Billerica for now on, and telling everyone I know to do the same (they had the correct hose anyways!!). Eddy said my business at Advance Auto Parts means nothing, I guess over 10 years of seeking out Advance Auto Parts stores before any others means nothing, well good riddance.

Cool place had to buy 3M adhesive for the mirror case that came off at the car wash down the streetread more

Went into autozone. For the first time ever trying to fix my lawnmower, I needed a new battery and…read moresome parts and the first guy was busy so I could understand that the second guy did not want to help me whatsoever pointed to areas where things were then begrudgingly helped me then when I had to go back in because something else broke, he gave me the dirtiest look. Made me feel very unwelcome and I won't go back new people beware. Disappointed

Just want to shout out Tito , went above and beyond today, got a new head light and took time even…read morewhile he was leaving work to help me fix my car , this guy deserve a epic celebration! Will be back

Went here a few weeks ago to look for a hubcap for my Camry. A guy was hanging around the lot, but…read morenot sure if he worked there. In any case, he asked what I was looking for and I told him a hubcap that could fit a 15-inch tire for a Camry. I didn't even care if it matched the other three that were on the car. His comment: "Isn't this something your husband should be doing?" Was kinda speechless (yeah. I know it's hard to believe.), and I left. N E X T.

Unhelpful staff. I needed a small part for the rear axle of my Explorer. They had quite a few on…read morethe lot, but they only let me try to get the part from one and it was rusted on and I couldn't jack the vehicle up to get better access to it. I don't have much experience dealing with salvage yards, but these guys were not friendly or helpful at all. The old overweight man who appears to be in charge of the place was rude and condescending.

prompt service and efficient , so glad I found this place! I requested a part for my 2008 SUV and…read morethey had it and prepared it within 2 days. Im sure I'll go back there again.

Great company They showed up right on time for the…read moreappointment They gave me a fair price for my junk car The tow truck driver was a good dude

I definitely WOULDN'T recommend this to any commercial repair shop or mechanics in the area. I just…read morewent up to ACE and he made it abundantly clear that they don't wanna work with 'people like me' and ACE told me that he knows what's going on, Remembered me and his word supersedes anybody else! I simply went in to get a set of rotors turned which is supposed to be available at any O'Reilly's auto parts store. The person that I talk to you last time, I was in the store said that the staff hadn't been trained on how to turn rotors and drums BUT since I had commercial account, Moreover had years of experience on that Bosch Rotor Lathe, I knew how to use it. I was more than welcome to come use the machine and I said wow that was great and I'd be more than happy to put it manual together on how to use it properly so others could learn. BIG NO. From ACE, Corporate Rules! I'll go to a local competitor, Perhaps they want my business. Good Day.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I just found Penney's Towing card in my wallet and was reminded I needed to review them!…read more The team at Penney's saved the day when I crashed my car into a ditch during a snowstorm this past January. It was scary and a cop came and called Penney's to tow me out. Unfortunately, my car was totaled, but the entire team I dealt with (Ken Jr. in particular was great help!) was compassionate, patient and explained everything that happened to my car with me. If I lived in the area, I'd trust them with my car any day.

Excellent Service!!! Very Superb! Thumbs Up! Very Cool!…read moreAuto is Gooooood! Convenient like a convenient store! Awesome! Really Awesome!

The crew in the store is great but the part quality is very poor. A lot of the parts just don't…read morehold up at all. A lot of them are made in China.

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.

Car-Risma is a great spot for your car needs. I've been there a few times for different installs,…read moreand plan to return sometime before or by this summer (2010) for some rims. They sell, and install, aftermarket parts for your car, truck, or SUV... and they do an amazing job. Remote car starters, rims, wheels, head and fog lights, new radios and nav systems! Car-Risma is the place to go to really customize your vehicle, or just provide that extra convenience. I had an aftermarket starter installed on my STANDARD transmission eclipse about 2 years ago, and have loved it ever since. Yes, I emphasize the standard/manual transmission, because a lot of the places I checked wouldn't do it unless it was an automatic. Never had a problem with the starter, and the one time that it didn't work properly I took it back they checked, and corrected it, free of charge! A friend of mine recently had a touch screen radio with navigation, DVD, and blue tooth installed on his new truck. It was less expensive than a factory install, and provided more features than the factory shipment as well. Works great and my buddy couldn't be happier with his purchase. They have some amazing deals on rims, and plenty of other options depending on what you'd like to do to customize your car. They are easy to get to, easy to work with, and do most their work on site (they have a 3rd party company for paint jobs). Great sales team with lots of information too. If you have a car that you just want to upgrade, or you're looking to go all out for the next car show this summer, hit up Car-Risma in Lowell and let them help you out! You won't be disappointed.