It's a store where they'll bend backward to satisfy you! I was looking for a very specific type of grease, hard to find (EP 00 Semi Fluid) but Napa Auto Parts and specifically John and his team did everything they could. John went well above the call of duty, and did it with warmth, professionalism and a huge smile. I came for "just" a quart of grease, but I will surely come back. I strongly encourage you to pay them a visit, it's a store like they don't make them anymore. Thank you John! read more

Very kind people here. I came in with a naive thought about car battery price. They kindly explained that average market price is now higher and offered to match the online prices elsewhere. (Most places would have scorned at my ignorance by now.) Then I asked if I can borrow their tools to change the battery out in the parking lot, and they lent me the tools. After struggling with a heavy battery and rusty screws in the parking lot for 30min (I'm really inept with mechanical stuff), one of the guys ran out to check on me as it usually took only 5 min. He helped me (even when he didn't have to) with the screws and even carried the battery for me. Even though it's a auto parts retail store, the service they provide is amazing. I will not hesitate to go back to this store even without a discount. Note - the store is in the back so you can't see it from the street. read more

I had an issue tonight where I was basically out of oil. I show up at 5.45 and they close at 6pm. Kenon was very friendly from the minute I walked in and didn't treat me like the typical chick. He helped figure out what the right oil I needed for my car. I attempted to do the oil change on my own as I thought I knew what I was doing. Come to find out, I really didn't. I asked for help and instead of saying sorry, they're closed, etc....He came out to assist me when I was having problems opening the hood of my car. He then get a funnel and paper towel to confirm the level of oil and see how much we added. I'm extremely grateful to him and the service he provided. I know now to add oil to my car and he even shared the name of a reputable VW dealer around the corner (that will hopefully save me money compared to what the dealer would charge). Thank you Kenon for your help!! read more