While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

This Napa store is by far the best one I've ever been to. The customer service is at an all time…read morehigh. This particular day I was having an issue with my battery light coming up on the dash. I was at work all day and stopped in 15 minutes before closing. This was on Friday December 12 2025 at around 6:45pm. When I arrived Jordan was so helpful and I immediately knew he was the one I had spoken to over the phone. He came outside to the car and checked the battery with the diagnostic scanner and said I needed a new battery. After I purchased my new battery he also helped me with changing the battery which was so helpful because my car was stalling and there was no way I would've been able to do it myself. I was also able to get a discount for turning in the old battery which was a win situation. I appreciate everything these gentleman do. It's nice to know that there are still good people in this world.

3.14.23 I stopped here a few days ago just before the…read moreweekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.

This review is for AAA Roadside Assistance, which Mike's offers. As background, a friend left her…read moreToyota Highlander at my house while she went to visit friends and relatives in GA and NC for three weeks. I am also only a few miles from BDL airport, where she flew out of. Her vehicle wouldn't start this morning. I tried jumping it to no avail. Called AAA, and "Josh" showed up about 45 mins later. He was able to start it w a battery pack, and diagnosed the battery (needs replacement) and electrical system. Very professional, knowledgeable, courteous, and helpful. 5-stars

Another visit to Mike's Auto. Great service,friendly staff. And good prices. Would never go…read moreanywhere else.​

This is where I've been coming for my car service for the past 2 years!…read moreEasy scheduling, good hours, Not pushy if you don't want to get something done or have questions, always provide a summary email that has all the details of what went on and just all around really nice guys and great customer service! Never had any issues with the quality of work and they are honest- coming from someone who doesn't know too much about cars this is a big one! They have a nice little waiting room and offer loaner cars or rides if you live close. Bonus- they always mail out coupons!

I purchased my daughter's BMW 2016 X4 with 114,000 miles. She lives the North Shore. Boston has…read morebeen taking it to NorthShore Autoworks , specializing in Bmw's, etc. they told her that she would need front brakes in future and oil pan leaking mildly . Could wait until this fall 2026. I bring it to Portland automotive and they tell me I have about 15 things that should be addressed , total of $7200. Somehow, I didn't feel comfortable with the service manager owner when I asked him if there was flexibility in pricing during a text exchange, he did not answer. He seemed annoyed when I asked him if the parts were OEM, there was no detail on the estimate, In this regard. I have driven BMWs for 20 years. So I just got a phone call from a very highly regarded Bmw mechanic in West Hartford, who is known for as honesty. He told me my brakes were 75% fine a little wire on the rotors on the front and a little less in the back, but nothing I had to address right away. Whereas Portland automotive told me I needed a complete thermostat sensor yada yada when they check the codes, this Mechanic and West Hartford said he would do less and then see what happens (instead of trying to gauge me.) what convinced me to get another opinion was reading the reviews on Portland automotive, which seems sketchy, especially by men who probably it appears to me no more about cars versus the women to think they're very nice. Well, I'm a woman, but I go with my gut instinct, and in this case, it told me to go elsewhere.

i happen to stop in because my under carriage was dragging. Nick and Italia made time to check on…read morethe car and put it on lift to fix the probLem ASAP. I recommend service like this to any customer. plz stop here if any troubles with Car!!!!!!!

The lady at the front desk extremely rude. Definitely was not listening to anything that I was…read moresaying basically told me not to repeat myself because I already said that would absolutely not bring my car here. I was doing a favor for my daughter and the lady was just like very rude about offered me the not want to hear about the mid price then she thinks I don't know anything about tires. I work with tires for a living made me feel belittled. She was not compassionate to my daughter's needs at all. Customer service totally sucked.

The experience went very well…read more I had to buy a motor, which no one ever wants to do, but these things happen. Fortunately, I have the means to transport one, which led me here. I was able to Facebook message Mike, and we worked out a great cash price on a VQ37 with 81k miles on it. Just $1100! Sure, might have found something slightly cheaper online, but having a motor shipped in sight unseen? Yikes, no thanks. And after all the work, the motor is simply EXCELLENT. My 370z (flex) spins like a top now... frankly it runs even better than the day I got it. Partial credit to the shop that did the work, and the remainder here for selling me a good engine. The one tiny little gripe is that dude at the front desk with the bluetooth headset and the glass surrounding his work area like a hockey rink. I mean, what IS that? Why work at a *front desk* if you are clearly trying to shield yourself from the outside world as you do... whatever the hell it is you do. Fortunately, there are other people working here. Anyway, thanks for the motor, I'll be back... but hopefully not for another motor ;).

I'm writing this review before receiving the product. The company seems legit, but they charge a…read morelot for freight shipping. $465 for CT to PA - 220 miles for a corolla hood. I'm not an expert on freight, but Grok states $465 is higher than what they calculate for that same shipment. This is just an FYI and may not be accurate. $465 just seems like a lot. There could be other factors I did not consider. Just be aware. Here is what Grok estimates it should cost. Step 4: Final Estimate Considering Terryville Auto Parts' experience with shipping auto parts and the likelihood of LTL freight: Freight (LTL): Base cost: $100-$150 (minimum charge or CWT-based). Fuel surcharge: $20-$40. Residential/liftgate: $50-$100. Total: $170-$290. Parcel (UPS/FedEx): Base cost: $50-$100. Oversize/residential fees: $5-$20. Total: $55-$120 (less likely due to size). Given Terryville's operations and customer feedback about shipping (e.g., $15 for a small part, suggesting cost-conscious shipping), LTL is more realistic for a hood. A reasonable estimate, balancing freight and parcel possibilities, is: Estimated Freight Charges: $150-$250

You want to take your car to a place that won't cheat you? Go to this "new" Firestone branch! They…read moreare polite, helpful and will work with you. In other words, if they can make me happy, then I'm sure you'll be cheering!! Woot Woot! I'll definitely be back... This has become my only place to take my cars! Thank you guys!

I brought my tires with rims to be that I had just purchased to Firestone in Newington CT for…read morebalancing. I had just purchased the rims, and they were in perfect condition. Upon pick all 4 rims were scratched as if they were dragged on all the others. The manager at Firestone said it was curb rash! I had just cleaned and polished them before dropping them off. I believe who ever picked up the tires dragged the tire over the rims which may have had pebbles in them and scratched all of them. The manager was horrible, very snarky and took no responsibility at all. I will never go to another Firestone again