Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

Very knowledgeable and always professional. No matter what part we need they are helpful. They have…read morecustomer service! The way it used to be and still should be. Thank you!

Hello.. to all who may shop this Napa location. If you purchase anything that has a core charge…read moreand must be returned, please be sure to bring back your box. If you don't, you get yelled at that they told you 3 times to return the box, and when you do and tell them that they did not tell you to return the box, the person at the counter again yells at you says not to disrespect him and that he is not afraid of you. I might suggest this person needs some anger management training so he can learn how to treat the customer properly. I have spent a lot of money there and will not be going back. Sad, the owner is really nice and very helpful.

A business is not necessarily judged by its products but by its people;the employees and its…read moreowners.I recently placed an order for an engine through a gentleman named "T" who was both extremely knowledgeable,pleasant.and prompt to deal with;highly recommend.I needed the engine delivered immediately and the owner Rick secured a driver on a friday afternoon and got it delivered same day when original delivery was scheduled for 3 days later.This kind of concern and attitude for satisfactory customer service is relatively difficult to experience in todays business climate BUT Ricks Auto Parts exemplifys all of the positive!!!!

Just called 15 minutes Ago to get a quote for my car. She said she could give me 40$ for my Volvo…read moreV70. I ask why is that such a low price? says that's just how much my car is worth at the time. I ask another question. Why is that? I heard you guys gave 500$ to some lady whose car caught on fire(This is what my mother told me) and this lady got sooooo offended. Told me Where did you get that info From? And I don't like your attitude! Go to Stewart's then if you don't like it. Go to Stewart's. For the record I don't even know who Stewart's is. My mother recommended this & I was following up. BUT DONT EVEN WASTE YOUR TIME WITH A PHONE CALL!

I'm writing this review before receiving the product. The company seems legit, but they charge a…read morelot for freight shipping. $465 for CT to PA - 220 miles for a corolla hood. I'm not an expert on freight, but Grok states $465 is higher than what they calculate for that same shipment. This is just an FYI and may not be accurate. $465 just seems like a lot. There could be other factors I did not consider. Just be aware. Here is what Grok estimates it should cost. Step 4: Final Estimate Considering Terryville Auto Parts' experience with shipping auto parts and the likelihood of LTL freight: Freight (LTL): Base cost: $100-$150 (minimum charge or CWT-based). Fuel surcharge: $20-$40. Residential/liftgate: $50-$100. Total: $170-$290. Parcel (UPS/FedEx): Base cost: $50-$100. Oversize/residential fees: $5-$20. Total: $55-$120 (less likely due to size). Given Terryville's operations and customer feedback about shipping (e.g., $15 for a small part, suggesting cost-conscious shipping), LTL is more realistic for a hood. A reasonable estimate, balancing freight and parcel possibilities, is: Estimated Freight Charges: $150-$250

Terryville Auto Parts is an exceptional operation. The staff is very knowledgably and experienced,…read morethey have a tremendous inventory to make it the premier automotive salvage company on the east coast. Great people to work with.

Came In to get some oil for my car. The worker was able to help me locate it. Small store easy in…read moreand out.

Very unprofessional told come at a certain I arrive just for the owner to have me sit an wait over…read morean hour for him to talk others an not show me a car

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

If there was an option to select zero stars for this dealership's service department, I'd have…read moreselected it in a heartbeat. They charged me $550 for a "front control module" in my Jeep - per their own technician's advice - which did nothing to rectify the problem it was supposed to fix. Their service manager then refused to refund that unnecessary expense to me, or give me a credit for all or some of the $550 against labor or another part that (purportedly) will ultimately fix the problem. Find another place to service your vehicle if you don't like to be separated from your hard-earned income for no reason.... UPDATE #1: The General Manager for this dealership has agreed to write off the cost of the unnecessary part and charge only for the diagnostic work previously performed - the correct call - much appreciated. Upgrading to 3 stars based on this; however, this could have been a 4 or 5 star review if they had just done right by me in the first place instead of elevating my blood pressure to an unhealthy level. UPDATE #2: Well, what do you know. We're back to one star again. Dropped off my Jeep this morning to have the "correct" part installed (we'll see), and inquired about the $550 that still hadn't been credited back to my card. Now I am being told the dealership agreed to absorb only the cost of the "correct" part and the labor to install it, but not the totally unnecessary part for which I'd already paid and the associated diagnosis time (which led to the wrong part being ordered in the first place). Awesome - just what I wanted to hear at 7 am. As stated orginally, I would not recommend servicing your vehicle with these folks.

Why wouldn't you buy parts at Midtown Auto Parts?? Even though this is my store of choice, whenever…read moreI need parts I shop around to see what other stores are charging and Midtown is always competitive or better priced than the "Major" auto parts stores. The quality of the parts is also usually better and the service by Mike and his employees is above and beyond. I highly recommend this family owned business!

Best auto parts store in Thomaston by far very helpful if they don't have the part they'll get it…read morequick

The service was fast and cost less than the estimate. Service desk was polite and knowledgeable…read more Full explanation of what my truck needed.

In March I purchased a vehicle from Paul. Within 2 weeks i was trying to get the vehicle in to look…read moreat a transmission issue. After missing multiple days waiting to hear back I was forced to bring it into another shop. Now 2 months later and the same problem is getting worse(can't afford a new transmission) cattle converter is bad, and they refuse to help me. I'm a lower class person, and it seems if your in my shoes they will sell you a liability, and then run.