Tony helped us purchase and install a car battery all within 30 minutes from when we walked in during lunchtime. Appreciated his helpful and encouraging support. read more

Came in the other day to buy a new cabin air filter and engine air filter for my car. I could've spent a long time looking through the log book of different cars and specific air filters that were built to fit but Peter M was very adamant on helping me out. Not a second after walking into the filter aisle, Peter immediately offers to help and asks me the year/make/model for my car and helps me find both filters within seconds. Even tho I found the item number quickly, there's just so many you'd waste valuable time looking through all of them! He even gave me a sweet deal on this fuel system cleaner that'll benefit my vehicle for the long run. Thanks again Peter for getting me the parts I needed quickly and efficiently. These are the kind of people that are the work horses of America and keep business and work ethic as a top priority. Keep up the great work! read more

Roger helped me find the window motor I was looking for. He got it sent to the store within hours. He was extremely helpful. The part worked and the fitment was perfect. 5 out of 5. read more

I visited an AutoZone over the weekend to purchase a new battery, and when I provided the make and model of my vehicle. Despite my insistence that I needed a H5 battery for modifications that had been made.The employee continued to tell me what the system says. Eventually, I had to leave and went to another AutoZone which had the battery I needed and the manager kindly installed it for me, despite being much busier than the store in Streamwood. The manager at the streamwood store told the employee he Couldn't install the battery. Had it been a pretty lady I'm sure those guys would have done it. Not only did I waste time but I had to drive across town to another autozone to get the service I deserve. read more

Screwed me on a battery core charge. I'm 100% sure the gray shirt manager did it on purpose. I was in a rush to even notice the receipt till it was too late. Always been going here for small stuff for Years, A battery was the biggest. They are a revolving door with employees, Understaffed and clearly overworked. If you actually read reviews about Autozone you will see how terribly the employees are treated, and the costumer gets screwed. There are plenty of other parts stores around read more

I paid for and requested a passenger side headlight to be placed in my vehicle from Gideous (forgive my spelling if it's incorrect). He was professional and courteous and refused a tip. I offered the tip a few more times over the installation process and still, he refused, stating unequivocally, "We do this kind of thing every day and it's a part of our customer service." I feel that the least I could do was offer him some manner of thanks so I went to Yelp - which I as well did with a previous, excellent, customer support experience at Bartlett AutoZone. Thank you, Gideous, for your professionalism and thoughtful behavior. You're certainly a credit to AutoZone. Adam Russell 2014 Kia Forte LX read more

Went in today for a part the guy looked it up and went and grabbed it for me. It made my trip way easier not having to look for it. I was in and out which is great! Also the guy was friendly and didn't try to sell me a ton of other things which is very rare for me as normally when I walk into an auto shop guys try to sell me all sorts of stuff for my car. I recently moved into the area and will most definitely be back. read more

Yikes. No customer service skills, and I had to stand at the check out for a good 5 minutes before anyone appeared. It just seems poorly run, or the employees don't care. read more

Horrible customer service. Ordered brake pads at noon, they said their hub driver would deliver to the store by 6pm. I arrive at 6pm, they say he'll get there between 630-7. I wait in the parking lot and at 715p ask them to call to find out their guys eta. 745 I go in and ask where he is, his eta is now 8. Guys shows up at 815. Not a happy camper. read more

Guy read the OBD2 read out wrong and I thought I had a transmission problem. Then he types in the wrong code on their computer and prints out the diagnostic info for GM! I have a Ford F150! These guys don't know what they're doing. Once I saw what he handed me I just gave up on this place. I went to Pep Boys and they read the code correctly and told me what the problem was and offered advice. I'm staying away from this Autozone. Too bad since it is in the neighborhood. read more

This is the review of the Bartlett location on Rt. 59. I am now a semi-regular customer of this AutoZone. Before this I was not a regular customer of any auto parts stores. I love the free diagnostics check as well as the help to get the needed parts and help to install them for the more lower level fixes. Their help is great appreciated and the free diagnostic checks have saved me a lot of money; I used to let my mechanic do all of the work on my car. Now he only does the major jobs. read more

When I came in, a group of teenage employees were gathered at the register all talking. They stopped talking for a second to see who I was. None of them greeted me or asked if I needed help. As they continued to talk to each other I was able to find the part I needed without their help. When I went to the register, they continued to talk to each other while one girl rang me up. I think the only thing said to me was "cash, credit, or debit?" They got two stars because they had the part I needed. Otherwise, one star. read more

I love Autozone, but not this one. Alternator went out about a mile from them about 25 minutes before they closed. I called them and told them my friend was walking down to them and I asked if they could wait a minute or two extra if he didn't make it in time. They would not wait but he got there 8 minutes before closing time and they were locking the door! He got in and got the alternator and a few tools. I had already paid for the alternator over the phone, they couldn't tell me which one my truck needed no matter how much info I gave them on my truck. They told me it was one of two options and that only one would work, so I went to the Internet on my smart phone and figured out the right one for myself. When I got back home to Georgia I took the core back to my local Autozone and told them my story, they told me that all the guy in IL. Had to do was ask me what the number on the belt was and they would have been able to tell me which alternator of the two would have worked. Sorry but this location needs some improvement in customer service, attitude, and knowledge. read more