I went in for a car battery. They immediately tested it... I went back a couple of hours later, & was helped by Maceo. He recommended a durable battery that wasn't too expensive & it came with a warranty. Maceo completed the purchasing process, then installed it on the spot, all while providing great customer service with a smile! read more

AutoZone - Battery Installation - Auto Parts & Supplies Near Me - Atlanta, Georgia

Great service & timely! Customer service: We were helped by Roger G & William. My bf specifically took me to this location, and now I see why. They are sooooo helpful and knowledgable. I needed to get a new battery, and they got it done in a spiffy. Even when William ran into a snag with tools, he was still in a great mood and got the job done. Not sure if he is a manager, but he definitely has a manager type of vibe about him. Very professional!! Location: This is on Buford Highway, which apparently has everything! I saw lots of restaurants, some clothing stores, and other service-type establishments. Would I recommend? Absolutely! Will I be back? If I need something, yes. They were more than helpful. read more

AutoZone - Auto Parts & Supplies Near Me - Atlanta, Georgia

needed to replace a headlight and had no idea what I was doing. Antonio hooked it up and also gave me a recommendation for the best tacos in town. read more

I'm confused as to why both Buford highway locations can never diagnostic service as advertised. One says their machine was "stolen" and directs me to another store with a "broken" machine. Every single time there's an issue with both engine diagnostics service and battery testing. Why burn bridges with repeat customers? read more

So I went Autozone with my friend because he was having car battery issues and he had a warranty with the store. We went around 5pm and a chunky Latino haired dude with a fade was at the counter. I'm only giving this description because I failed to get his name. We asked if he could take a look at the battery because you know, warranty, and he refused because it was raining. Now we understood that to a degree, so we simply asked for a jump because what ever was wrong with the battery was so bad, we didn't think it would restart. We were going to come back later and STILL he refused. Now I know Autozone can provide some basic help, so I know this was complete and utter laziness on his part. He even continued to say his jumper cables got stolen so there was nothing he can do.......JUMPER.....CABLES......IN AUTOZONE. Mind you, we are under warranty and was trying to be the least inconvenient by coming back when it wasn't raining. At this point I felt completely disrespected and being tried like an idiot. To top it off, he then suggested that we ROLL the car over to O'Reilys since it was next door and see what they could do. At that point I was completely mind boggled. There was absolutely no type of customer service given to us despite the fact that we were given a messed up battery from the company. I don't know WHO is hiring these people or vetting them but clearly one slipped through the cracks. We will definitely be taking our business elsewhere from now on. read more

Eric helped me first thing in the morning. He confirmed , he immediately resolved them., he immediately resolved them.I was able to get back on the road quickly. all because of this exceptional service. read more

Same issue - the store is supposed to open at 8am - yelp says it is open but the doors are locked at 8:05am. See people in there setting up but I am waiting outside read more

James was super helpful. I came in to purchase a headlight thinking I would have to take it to someplace else to have someone put it in. James walked me to my car and took out the old headlight, came back inside and rung me up quickly. Then he walked back out to my car, I popped the hood again, and he put in the new headlight. Probably saved me a traffic stop. read more

AutoZone - Working headlights on a 2019 Kia Forte. - Auto Parts & Supplies Near Me - Atlanta, Georgia

I want to recognize Assistant Manager Tony for his excellent customer service. I came in to exchange, using the life time warranty program brake pads, but forgot the initial phone number that I used. I was stressed because I couldn't remember it but Tony still took care of me. I even called the customer service line in order to see if they could find my old number to no avail. On a different day, Tony, I came back to exchange the rear pads and, this time, I remembered the number. As I kept repeating to you, I am not one to take advantage of people. read more

I've actually never heard employees use so much profanity at any establishment in my life. And they seem so comfortable doing it. I came here today because it was an emergency but never again. read more

When I last took my car in for service, they let me know my battery was low. Time to get it replaced! Every time I've had to do something like this car-related, I've had a man in my life to help navigate the situation. But this time, I was all on my own. So I took my good friend's advice. I put on a cutesy winter dress and heels, and marched into AutoZone. Unfortunately for me, I was there on what was possibly the most frigid Saturday morning of 2012. It was not only cold, it was WINDY. The trick of looking all cute and helpless didn't really work as well as I had hoped... none of the employees were excited about going outside at all. Eventually I found someone to help me. We went outside and he tested my battery. He showed me the test result, on the digital device : "BAD". Back inside, we found the right battery for my car. There were only 2 options, both of which just over $100, but both also came with a battery replacement for 3 years. My friend at the store promptly removed the old battery and installed the new one. After all was said and done, I got exactly what I was looking for: someone to do the hard work for me. And now my car starts like a charm! read more

Needed a battery, had me turn off car to check. Bought a new $180 battery. Then told me they could not give me tools to take out the old battery. I would have to buy the tools I needed. Back in the day day not so long ago they would've offered to change it for me. I guess the 5 employees standing around talking were to busy. I refused to spend any more $$ there. My wife drove 15 miles to bring me some tools. I would have bought a battery at OReillys (next door) but they didn't have in stock. Stay away from this store. read more

James was incredible. He helped me with my dead battery and replaced it immediately. Thank you James!

J promptly, politely and efficiently checked my battery and alternator, helped advise on the best battery for my car, installed it so I could drive back out of state with confidence I would not break down. This was on a very hot Friday night. read more

I was having issues with my battery and pulled here to get it tested. Although the line was long everyone was in and out. The management here is great! Shoutout to my guy Tony! Not only did he provide good customer service and pricing he also put on the battery while helping staff. It was the fastest service ever! Thanks! read more

Upon exchanging a $20 windshield wiper (purchased not 30 mins earlier) for a replacement the due to a clip that broke upon unpacking, not installation - I was told "usually we don't replace things you break." Whoa, bold move, parts manager Louis. I didn't break it. Even after explaining why I was wishing to exchange the product. Obviously, I was ignored. After being made to feel guilty, I was told "be careful not to break this one. We won't be able to replace it." Been using auto zone since I was 16, over the MAJOR competitors. Well, one of them just won my business. Disappointed in this managers choice of words. More disappointed on the person who promoted this personality as a representation that can manage a staff and store. First time in my life I've ever written a negative review - but this deserved it. read more

Bought headlights for $33 and they put them In for me. During financial hard times and so close to the holidays this is such a blessing. God bless the man who put them in for me. 10 stars if I could. Highly recommend this place. read more

I needed a bulb replacement for my tail light. One of the guys quickly assisted me and got me what I needed. I was out in under 5 minutes and everything was decently priced! Whoo hoo! :) I replaced it in the parking lot; light good to go! Brightly lit, clean, and well organized. Quick and attentive customer service. read more

I've been coming to this location for years, but have recently noticed a big change in the experience. The staff are way more helpful and the customer service experience has been great. I had a windshield wiper brake off on its first use and they gave me a free replacement without question. Cesar the manager was super nice and helpful. I will be shopping here for my car parts as long as I live nearby. read more

Terrible customer service. Was there to get some simple help to find an interior auto product. After roaming around the store for around 20 minutes, I stood in line to get help from the front desk only to have the rep that was going to help me be asked to instead help his fellow associate (or manager) instead of helping me. I will make sure to never waste my time in coming to this location ever again. read more

The most helpful customer service that I have received in a while. I walked into this Auto Zone to buy an OEM reader to read the code from my check engine light. Instead of showing me to the readers, the manager told me he could check the code for me, for free. I know it might not sound like much, but he didn't have to check it for me. The 3 dudes I talked to down the rod at Pep Boys wanted to charge me $89.99 to read the code, come on, really? Pep Boys on the West Coast does a reading for free. You know you are in good hands when the manager, takes the initiative and takes the opportunity to help you, but also to train an employee how to read the OEM readings. He even went back into the store and looked up the codes for me. I really appreciate the time these folks took to help me in 14 degree weather with smiles the whole time. read more

Autozone, you've lost me forever. I purchased rotors / brake pads for Dodge Ram 1500 from this store. I showed the employee a photo of my tire, clearly listing it as 17". He enters my truck data on computer, it only gives him options for 15" & 16" wheels. He states that 16" is correct because thats all it shows for my truck (?) He further validated this because a tire weight on my wheel had a "16" on it (?) I purchased 16" rotors, and also the mid range Duralast brake pads. I jumped into the repair job, & after disassembling my truck I learn the rotors are wrong parts. I had to take Uber to a different store to get the correct rotors. I Uber home ($24), resume the repair and learn the brake pads are the wrong parts. I Uber back to Autozone again ($16). My complaint is as much about Autozone as it is about this location. They have erroneous data in their computer database, and the employees, nice as they are, are clueless when it comes to something as basic as identifying a wheel size. They do not seem to be allowed to think outside of what the Autozone database says. It's wrong, & they wasted my time & money. I will never use their stores again. read more

Great customer service! Antonio helped me quickly and tried to assist with saving me money! Thank you!

People here are super incompetent. Four guys on one computer to figure out a simple return transaction. That is ridiculous. I was next in line and they have the audacity to attend the woman behind me, they disregarded me completely. The staffs facial expressions, body language and voice tone just demonstrates that they don't want to be there either and that attitude bleeds to how they handle costumers. If you don't wanna work don't work. I went and gave O'Reilys business instead. read more

Edwin was really helpful in changing the headlight on my car. Ask for him if you want to have your car in great working order

Typically don't write reviews for places like this but my car battery had died so I brought it here and Erlyn(?) helped me purchase a new one and installed it all within 15 minutes! He even helped put on some gel and other stuff to keep the battery from corroding. Plus, it was very reasonably priced. read more

We came in today after my car died unexpectedly this morning. Turned out I was going to need a new battery, and Juan helped us get everything situated. He was extremely helpful and we had such a good experience with him. He helped us pick the battery that would be best and even installed it without hesitation, something I wouldn't know the first thing about doing. I can't say enough good things about Juan and this Auto Zone. Thanks for getting my car and I back on track! read more

I didn't know if I needed the inner bulb or outer bulb for a tail light that was out, so an associate named Cesar P went outside and helped me figure it out and even changed out the bulb for me! How awesome is he and a great rep for this company! Many thanks! read more

I've never replaced my car headlight before and decided to give it a go when one burned out. The guy working there showed us what bulb we needed and even helped us install it! Great service read more

WARNING! Do not go to Auto Zone on Buford Highway! I went to change my battery and they had me waiting for like 2 hours in the rain and kept trying to put in a battery that did not fit!!!!! If it doesn't fit, then don't force it! They were also very very rude! DO NOT GO THERE. I should have gone to O'Reilley's right next door. read more

It's been a few years since I've visited this AutoZone location, but the service was just as friendly and helpful as I remembered. I'm happy to see that they haven't changed. I went in needing a light bulb changed, was greeted as soon as I walked in and was on my way with a fresh new rear lightbulb in my car within just a few minutes. And all I had to do was pay for the lightbulb, AutoZone went above and beyond to change it for me on the spot. Thanks!! read more

Got mixed feelings about the customer service I just received. I bought a battery here for my father in laws car a few weeks ago thinking that his battery is dead. I also purchased a jump starter kit for him too. Well we were able to jump start it with the kit so there was no need to replace the battery. I lost the receipt and wanted to return it. I told the manager that we never used it and he pointed to the battery positive and negative heads said "apparently you did". I said "well apparently you guys must've sold me a used battery bc we never even touched it" I drive a tesla so I definitely have no use for it. He proceeded to process the refund and I expressed to him "if you guys have a battery measuring tool then you can test it out and see if it has ever been used or still have 100% of the charge, I don't want you thinking that I'm a liar" he says "regardless of if I think you're lying or not I'm already processing the refund". But his demeanor definitely demonstrates that he thinks I'm lying. Anyways, I just think the lack of customer service and respecting the customer is definitely not up to par here. I'm giving 3 stars bc he DID process the refund without my receipt otherwise this would've been a 1-2 star visit. read more

I purchased a new battery on Monday, September 28th. Everyone knows that AutoZone will test your battery for you, help you replace, etc.., but one employee, Alexis, did all of this for me in the pouring rain. Excellent service and I will continue to go here because of it. read more

My sister jokes that I only write Yelp reviews when I am complaining about a place. And...she ain't wrong! So this is a new one for me: I felt compelled to actually write something GOOD. My car wouldn't start after work the other day, and I just bought a brand new battery from these people in November, so once I got a jump, I drove straight there with my receipt in hand ready to argue about how I was sold a crap battery. As soon as I got there, the first employee I spoke to was very calm and understanding, and even seemed to know what my issue was without looking at the car. He ran several tests and confirmed it was my terminal, not the battery. I had to wait for a little while but once the mechanic was free, he confirmed this, also, and knew exactly what to replace it with (it was dark by this time, by the way). Once he fixed it, a huge guy named Excel (I think that name is appropriate) did a follow-up battery test and explained why it had always been an issue. I was in a bad mood but every single person there was helpful, friendly and actually knew their stuff (I can count on ONE finger how many times I've ever experienced this). The only reason I give 4 stars instead of 5 is because I had gone there for separate issues before, and...let's just say it definitely depends who's working the day you come in, as far as how helpful they'll be. But last night's experience is the main impression I'm gonna go with. read more

Absolutely amazing service!! I was greeted and helped by Juan. He helped me diagnose my battery issue with my vehicle. Showed me the list of choices, extremely experienced gentleman for sure. He then installed it no problem and was great to talk to! Definitely need more people like him. Thank you for a great experience read more

Wanted to leave a review for the 3397 buford hwy location in Atlanta GA. The two associates working the evening shift on 2/25/2016 were so amazing. I give 5 stars for their customer service. I came in within an hour of the store closing needing a battery test. I did need a new battery and they took care of the full process of installing the new battery for me. There was trouble with the way my car had the wires reverted and the manager and associate took their time to make sure they got my car up and running. All while keeping a close eye on the store. One running in and assisting customers then switching to help me while being in the cold. Out of any other auto part store I've been to, those two men by far will keep me coming back to auto zone. Thank you! read more