Needed a replacement battery on my way home from work and decided to stop by this location, but oh boy was I in for a surprise. I have purchased car replacement battery numerous times from AutoZone in North Dallas area, the sales representatives there are always informative and friendly. Unfortunately not at this location... I'm one of those female, who doesn't know anything about car parts. I was hoping the sales rep can help me but to my dismay, he didn't show me what my options are and didn't even bother to tell me about the warranty. When I started to question about what kind of warranty the battery offered, he starts to show signs of annoyance. I did purchased a battery [not the one I prefer) Due to the unprofessionalism of the sales rep, I ended up retuning the battery 30 mins later at a Dallas location in exchange for a gel battery. read more

Manager would not accept my recyclable oil on grounds of my 5 gallon container, which is brand new never been used, purchased for this purpose, and made for human consumption potable water. She flat out said it was contaminated because it is plastic.... I'm pretty sure oil comes in plastic containers.....? I went to oreillys and they could not understand why they would not accept my oil due to the container. The only concern they said would be water or coolant contamination and had no idea why she would deny it on the grounds of what container it came in. Autozone just lost another customer to Oreillys because Oreilly didn't give me the run around and they weren't flat out demeaning in my honest opinion. read more

Autozone - The container... - Auto Parts & Supplies Near Me - Arlington, Texas

Watch out everytime you're at the discount to receive free items or discounted items they wanna change your information and say it's nothing there I been had my account over 10 years I know when I'm at my 6 th purchase because I keep my receipts read more

Poor customer service. Went in to pick up my order that said was ready and they said they couldn't find me and the stuff I ordered was not sold in that store. When I ordered through the auto zone app, makes no sense. And the workers where rude and so unprofessional to top it off. read more

Battery in my car was acting weird...dead, but easily jump-able, the fine for a week, the. Dead again. Hubby first took it to the AutoZone on Meadowbrook and they tested the battery and alternator and deemed then perfectly fine. They wanted us to bring the battery in and let them make it run for an hour, but out schedules were so bad that a few weeks went by. Yesterday, hubby went to THIS AutoZone and they did the basic testing and told him that it was a battery purchased at O'Reilly's! They referred us to them because the guy thought it was a battery with an 8 year replacement warranty. How nice they were honest! Hubby went to O'Reilly's and they looked the original purchase up and found we were three months shy of the four year FULL replacement for free. After four years, it's pro-rated. Thanks to the honesty of AutoZone and the tenacity to find our original order by the techs at O'Reilly's, we got a whole new battery for free! This never happens to us! Thanks to both stores for honesty and great customer service! read more

This middle score pretty much sums up my recent visits to the Division st. location of Autozone. First visit, I ordered online to pick up, and the young gentleman, perhaps new and/or inexperienced, seemed confused and looked for the 2 items in the store. It's my first time ordering online to pick up with Autozone, so I figured that was odd that he had to look for the items. I may as well as not ordered in advance... But whatever, that was fine, I got my stuff. Later found out he gave me one incorrect item (smaller size) so I went back, a different young man helped me, and was very efficient and courteous, found the correct item and all was well. Third visit, the lady who helped me was very courteous, found the part for me, and held it until I was finished shopping. When I was ready to check out, a different man helped me, and out of all the people I've encountered, was least friendly. I asked about a flexible funnel, and he walked me to where one was located, it wasn't the right fit, so we walked back to the cashier's desk to check out. Sure, he 'did his job,' but gave off the vibe that I was wasting his time. Hard to describe, but you just know it when it's happening to you. He was either having a bad day, or whatever, but didn't seem to appreciate my business. With so much competition out there for auto parts, you'd think all employees can show just a tiny bit of friendliness or courtesy when a customer is purchasing from them. AZ used to be my default go to place for parts, but after this experience, I may give other companies a try. read more

I went to this Auto Zone location after purchasing wiper blades for my SUV at Home Depot. I tried to replace them but the brand I bought did not have the right connections. When I got to Auto zone I was helped by Fernando A. I asked if he could install wiper blades and he replied yes. After giving him my vehicle information he told me the choices I had for the right blades for vehicle. We chose one brand. I paid for them and he tried installing them. He determined the brand was wrong. He went back and checked to select another brand. Issued credit and I paid for the new brand. He went back out to vehicle to install blades. It was difficult to determine the right fitting for my vehicle but he was finally able to get them installed properly. He was always nice and patient with me. Great customer service at this location. read more

More than once, I've had my car battery go out suddenly. And more than once, this Autozone location has got my car up & running again, with a new battery. They've always been friendly, fast and helpful. This morning my battery died and, since it was still under warranty, the manager had a friendly technician replace it for me at no charge while I waited. I've been to other Autozones that were underwhelming. Not this one. It's excellent. read more

Jaimie and Adrian were very helpful tonight 1-27-16! I stopped to check my battery life, a few bulbs, and wiper blades. I feel like they went above and beyond the customers needs. Adrian knew I needed a new battery tested it, but tightened the one I had because I wasn't ready to buy till Friday. Jaime stopped to help him also and get me wiper blades, changed them, and attempted the bulbs but we need a special tool he didn't have. I appreciate the effort and great attitude they had helping other customers too. They both responded with a smile and said that's what we are here for. read more

Autozone - They have all the stuff you need for Maintenace on your car :$ - Auto Parts & Supplies Near Me - Arlington, Texas

Terrible experience ever!!! Julius was absolutely awful!! No help, no smile, no communication and the worst attitude towards myself, customers and his female coworkers. The two women working there were very helpful with me as I had to ask again since I received nothing from him. As a manager myself I would never allow one of my employees to ever act as he did, especially in the customer service business. His non-actions, non-communication and non-helpfulness was totally unacceptable and should really be reevaluated as an employee. read more

I have always loved comming to AutoZone. I know my car and about cars and the people of AutoZone respect and work with me. I visited another AutoZone last week where a manager, I am assuming by his uniform, treated me like an idiot who was wasting his time. I was giving him my car information when he asked me a question that I didn't understand because I didn't hear him well. When I asked him, " Can you repeat that? " he said " Well, since you don't know, I'm sure it's this one." He walked off into the store, not the back, so I followed him (wanting to confirm it is the right part and more importantly, accompany him in the favor he is doing me). He grabbed the part like he was in a rush, didn't show me what it was or let me see it, rand it up and gave me my total. I don't expect to be treated sweetly and have things sugar coated to me at an auto part store, but the attitude and lack of cooperation I received from this man was totally unprecedented. I figured that was his personality type and didn't make a deal about it, until I got home and realized IT WAS THE WRONG FREAKING PART. If you are going to be arrogant, have a reason to be. I work in Arlington and decided to stop by his location and I am so glad I did. I think this is a great company and the incompetency of one possible manager should not speak for every store. Lucky ERICA, was awesome! She helped me make an easy switch without a receipt and she offered to help me install it. Although I didn't need the help, I so much appreciate the gesture and her asking. Great employee! This is management material. Thank you Auto Zone on Division in Arlington! I will make sure to only come HERE! By the looks of the other reviews, this place needs a regional reward. read more

First class help and service. I wish I could remember the name of the young lay who helped me this past Sunday night. She saw me struggling trying to change my wiper blade. She took the old one off and had new one on in under a minute. This is why I go to Autozone read more

I am so disappointed in Auto Zone. I have always gone there and customer service reps have always been courteous and knowledgeable. My latest visit saw neither from the manager. He did not seem to understand the concept of price match and v I understated why Auto Zone does not match the superstore prices. I believe it should convey that in advertising, but I was willing to overlook that. I found a lower sale price at Pep Boys and after telling me specifically that Auto Zone matches to that store by name I was told he would price match it to the regular price but not the sale price. Regular price was 8.99 and Auto Zone was 10.99 however it was on sale for 6.49 at pep boy's. Price match was created for competitors, especially advertised sales. He did not seem to understand what i was saying and kept saying he would give it to me for 8.99. I bought it elsewhere at the price i was quoting from the pepboys ad. Auto Zone needs to change it's policies or abide by them, otherwise, this is a case of false advertising. read more