Amazing first experience with Kyle. He was already walking outside to meet me for our 1:00…read moreappointment time. Introduced himself. Took us inside, paperwork was already prepped. Start to finish, he was welcoming, helpful and the process was seamless. Kyle was very personable and genuine. Loved his brand energy! It was such a great first impression. Dealer lot and showroom were spotless, lots of amazing cars to choose from. I can personally recommend the VW Brand as a whole, and now I can confidently say this dealership is top notch as well! 5 stars for Kyle! His expertise, genuine demeanor and customer service skills are hands down the very best!

WOMEN BEWARE. One star because I can't give zero. We purchased an extended service contract through…read more80k miles when we bought our vehicle new at VW. The 80k service is extensive (and expensive) which is why we purchased the contract in the first place. We meticulously brought our Atlas in for every service when due. As we approached the end of the contract, my wife was informed by this dealer that our contract had expired - prior to receiving the very expensive 80k service. She tried to follow up with this dealer, but did not receive any calls back. Fast forward several months later, I (instead of my wife) call to set up service and miraculously they find that we do in fact still have the 80k service to go....however, now we are past the mileage allowed by the contract and the dealer is refusing to honor even though it was their error (or misogyny, decide yourself) that caused us to go over mileage in the first place. Just very unprofessional and questionable business dealings when they not only lie to my wife, but refuse to follow up with her, yet when I call the person tells me "oh yeah I can see it right here as soon as I pull it up that you have services left". Go to these guys at your own risk.

Avoid!!! Drove over an hour with serious intent to buy, but the experience was frustrating. Not…read moresure why but despite repeatedly asking for the out-the-door price for Illinois, I never received a clear breakdown. Instead, I was shown confusing payment options with high payments and a surprise $657 accessories fee, without clearly listing the vehicle price, my down payment, IL tax/title, and doc fee. He just casually mentioned their doc fee was $499. Hard to make a deal when you don't even know the real price of the car. Plenty of better, more transparent options out there.

Would give them a ZERO if I could. The price for an oil change and tire rotation is CRAZY high…read more $130. It is a LOT higher than the other Dodge dealers. Clearly Palmen does not want to service your car. I will never be back!

This is the best Auto dealer in Racine area. Excellent service and customer care. Highly recommendread more

Terrific honest, ethical sales and service departments. And.... you can buy any other brand…read morevehicle that's in the Bouchet network from this dealer!

I was not totally sold on a new truck but after a walk around I found one that I liked…read more Patrick helped me during the whole process come to find out the truck I liked was in dealer use , We talked about my trade in and they gave me what I asked ! No back and forth.. We then talked about what I wanted to pay for the new one I gave them a price ..They accepted no haggling it was possible the best experience buying a new car... Big thumbs up to my sales person Patrick

What could improve? So many things. Starting with salesman should not be condescending. Should not…read morelie and agree. That repairs were made, which were not. Treat customers as if they may have a clue what they're talking about. When multiple things are determined wrong address that rapidly and urgently. Do not expect the customers to wait an extended period of time. Communicate with customers rather than leave them hanging. And if you're going to hold onto the customers money, they should have recourse. A VERY, VERY BAD CAR BUYING EXPERIENCE! SAVE YOURSELF A LOT OF TIME FRUSTRATION, AND PROBABLY MONEY. GO SOMEWHERE ELSE.

I have been looking to replace my front-wheel drive VW CC with something a little more…read moresnow-friendly, and when my sister purchased a Hyundai Kona, I loved it from the get go. So off to Racine we went. Anna Werve was absolutely awesome! She was thorough, kind, and straight-forward. No high-level pressure or BS with me. I totally loved dealing with her, and would recommend her to anyone buying a car. The rest of the process was as expected. Not exactly fun, but they worked with me, and put the transaction on hold when I needed to step away. All in all, would come back to this dealership again.

The manager Adrian guy was a total jerk. Calling me names and yelling at me on the phone for…read morenegotiating the price of a vehicle. Seriously? I want to buy a thing, I have every right to present my idea and acceptable price, he has no right to yell at me and condescendingly mock me that I was "playing games" with him, that I was "comparing apples to oranges", that I didn't want to make a deal... on and on. I can NOT wrap my mind around it how he thinks yelling at a customer (who already bought a new car from them before, and does service here regularly) and hinting s/he is stupid would make that person want to ever buy from their dealership. I just can NOT. And sure enough, I am not buying that car that I was totally ready to buy. And all my ppl know to avoid this jerk.

It was truly beyond great I am driving in my dream car Honda Pilot 2021 Chris S. In sales sold it…read moreto me he new the car well we drove it. Really please with his insight on the vehicle high points. When it came to the negotiating we didn't feel forced we were listen to well by the Sales Manger Matt. K he was able to lower the painent to fit our financial need and heard me wanting my dream car :-) . Will Pliss spoke about possible need for longer warranty and explained them well and big deal he was able to get us a lower interest rate and payment a 1.9 to 009 financing we left so pleased. Thank you Racine Honda team! SINCERELY, Peter and Angela K.

I had a horrible experience trying to buy out my leased Honda here. When I expressed I wanted to…read morebuy my vehicle now that my lease was up, they quoted me the current price for a brand new model of my car. I vaguely remembered there being a set number I could buy the vehicle at in my leasing agreement. I asked them for a copy of it, and they said they didn't have that, I would have to get it from the original dealer I signed my lease with. That should have been my first inkling something was wrong- not having the one document that legally binds us?? That's Wild. I called the Honda in Chicago I signed my leasing agreement with and got a copy of my lease. Sure enough, it was listed that I could purchase the vehicle at the end of my lease for almost ten grand under what I was quoted. TEN. GRAND. I brought this all to them in person, a manager stepped in to talk to me, and still tried to make me buy it for $2,000 over the price listed in my lease due to "commission and service costs". Absolutely wild. I ended up buying it through a credit union which they tried to deter me from and it was the simplest process and I didn't pay a cent over the price in my lease. I had to raise my voice at this manager to get him to stop spewing his sales pitch at me so I could leave. Disgusting and slimy sales tactics, I love Honda but this branch cannot be trusted!

Well, I bought a 2014 Jeep Liberty in September last year... Kid you not, the exact moment I drove…read moreit off the lot, the check engine light turned on. I immediately drove back to them, and to make a long story short, after about two months and several parts replaced, they found the root of the issue and corrected it. Since then I've put a few thousand miles on it, even drove to AL with it, and no problems since. Moral of the story is, I feel these guys stand behind their cars, so if you are unfortunate enough to have an issue within a few days from purchase, I'm sure they will try to make things right. So much so, that I recommend them to anyone looking to get their next vehicle. In fact, I just purchased another car for my wife there just last night. And they are an hour away from our house... well worth the drive in my opinion!

Bought a Jetta in the winter, started right up. Initially the Jetta was blocked in by several other…read morecars but they gladly moved them so I could test drive. We negotiated a price and made a deal. Smooth, simple and easy.

Brian Halfaday Jr. helped me purchase a 2026 KIA Seltos and I couldn't be happier! He listened to…read moremy needs, helped me understand different trim levels, and ultimately gave me the lowest price possible. Everyone needs to go see Brian when they need their next car :)

If you're shopping for a car and want the full experience great service, real honesty, and belly…read morelaughs along the way ask for Kenny Rua. From the moment I walked in, Kenny had me cracking up but still managed to stay professional and focused on getting me exactly what I needed. He somehow made the whole process (which I normally dread) actually enjoyable. Kenny knows his stuff, explains everything clearly, and has the kind of humor that instantly puts you at ease. He treats you like a friend, not just another sale. If you're looking for someone who's sharp, straightforward, and genuinely fun to work with, Kenny's your guy. Ask for him you'll walk away with a smile (and probably a few good jokes to tell too). Thanks, Kenny! You made car shopping a blast.

Absolute trash place. Liars and swindlers. If you can go anywhere else, then you should…read more Completely unprofessional. Had a written deal in place only to find out a half hour before we were on our way to complete deal that it is no longer available. Just sad excuse for a dealership. Do not go to this place.

I bought a Santa Fe a couple years ago. Buying was a breeze (thanks Zak) and price was lower than…read moreother dealerships in area. Service is fast and honest. Will buy my next car there!

I bought a used car from this dealership under the impression that it had no major accident…read morehistory. Recently, I discovered the bumper had been poorly repaired and was held on with GLUE and another part held on with ZIPTIES -- something that should have never passed a proper inspection, especially from a dealer claiming to perform a 120-point inspection on every vehicle. When I brought this to their attention, they shrugged it off as something "normal" for used cars and offered a trade-in that would've left me fully responsible for the negative equity -- as if that somehow resolved the issue. At no point did they take real accountability for the damage or the way the car was misrepresented at the time of sale. This was a disappointing and frustrating experience, and I would caution anyone buying from here to have the vehicle thoroughly inspected by a trusted third party before signing anything.