Amazing first experience with Kyle. He was already walking outside to meet me for our 1:00…read moreappointment time. Introduced himself. Took us inside, paperwork was already prepped. Start to finish, he was welcoming, helpful and the process was seamless. Kyle was very personable and genuine. Loved his brand energy! It was such a great first impression. Dealer lot and showroom were spotless, lots of amazing cars to choose from. I can personally recommend the VW Brand as a whole, and now I can confidently say this dealership is top notch as well! 5 stars for Kyle! His expertise, genuine demeanor and customer service skills are hands down the very best!

Got an estimate for new tires for my Subaru and got a great deal! I visited this spot often when I…read morehad my Kia and received excellent service every time

I came to Palmen Jeep as a suggestion from Mark P. I haven't seen the reviews or star rating but I…read morebelieve this is the largest Jeep/dodge dealer in the state. So traveling an hour south to check on a Jeep found online wasn't a bad idea. First off when searching for the past year the Jeep I originally wanted was supposed to be looking for an off lease manual shift 1-2 year old with two doors diesel in Sarge green. I recall when the JK model came out I didn't care for the overall look and figment of the dash. It looked too blah and chintzy imo for the price. I believe that the steering components are finally tuned up to prevent front end wiggle wobble. That had been a recall issue in the previous 2 years. Special Ordering one, I was told takes 2 months which would be cutting it to close for my Florida homestead exemption requirement. I couldn't take the gamble on them delivering on time. So I ended up with a minimally equipped Rubicon that kept the price under 50K. Sales department wasn't hounding or lurking I had plenty of time to look the vehicle as if it were Sunday. I used the sams card along with the end of year "family special" that is extended to everyone through Jeep/Chrysler. I'm happy with the vehicle I got. I paid a little more for only 2 options I didn't want, but happy in general. Matt Collins was helpful and was able to answer technical questions about satellite radio, electronic release sway bar and the freedom hard top. Amb 5 Service 3 not sure I like having left the place with 2 key fobs a thumb drive and no physical paperwork in hand. No bill of sale or recipient. The certificate of origin came registered mail 2 week after the check cleared. The bill of sale is important for calculating tax for registration out of state. The dmv will not allow a thumb drive to be plugged into their computers. So they had to fax it down. It took me a few days to eventually get it registered and tagged. And insurance company could not start till the vin showed up in the Fl system. Location 4 Value 5 1/2020

Clearly I should have done a quick Yelp check before working with them. My sales person was new and…read moredidn't seem to understand much. I got the Wrangler I wanted for a price I could live with. I made an appointment to pick up my vehicle and spent at least 2 hours waiting for them to prep it while I signed paperwork. I thought I would get a duck for all my waiting. I was wrong. I also thought they would have started me off with a full tank of gas. I was wrong about that too. I have never had a dealership do this before.

This is the best Auto dealer in Racine area. Excellent service and customer care. Highly recommendread more

Terrific honest, ethical sales and service departments. And.... you can buy any other brand…read morevehicle that's in the Bouchet network from this dealer!

We took our vehicle in for repair and had to wait a week for parts. When we went back, the service…read moreguy and Amanda were both very rude to my daughter and Amanda lied about having made her an appointment a week ago. After accusing my daughter of being "hissy" Amanda managed to find the service slip on her mess of a workstation. Then they replaced the part and it didn't fix the problem -- but we owe them $1300+. Their next solution was $1000 fix, again with no guarantee would fix the problem! I'm not convinced they did anything to my vehicle because I've never before had a part replaced where I wasn't shown the broken part at pickup. Based on how they treated a female customer and their inability to properly diagnose and repair a vehicle, I strongly encourage you to find a different Ford dealer.

Worst car buying experience of my life! We've been lied to, deceived and ignored. We've bought cars…read morebefore from.Griffin Ford, Hiller Ford and Porcaro Ford. Since Porcaro had what we were looking for this time we went back to them expecting our experience to be similar to the first one. THINGS COULD NOT HAVE BEEN FARTHER FROM THE TRUTH. After the ongoing horrible treatment we we received I made a Google review. That got the dealership to pay attention, but the only thing they really cared about was trying to force me into changing my Google review. When I told them that I would not change my Google review until I had a reason to. Things got worse. Essentially once they feel that they have made the sale you are at their mercy. TAKE MY ADVICE GO SOMEWHERE ELSE SAVE YOUR TIME MONEY AND FRUSTRATION!

I have been looking to replace my front-wheel drive VW CC with something a little more…read moresnow-friendly, and when my sister purchased a Hyundai Kona, I loved it from the get go. So off to Racine we went. Anna Werve was absolutely awesome! She was thorough, kind, and straight-forward. No high-level pressure or BS with me. I totally loved dealing with her, and would recommend her to anyone buying a car. The rest of the process was as expected. Not exactly fun, but they worked with me, and put the transaction on hold when I needed to step away. All in all, would come back to this dealership again.

The manager Adrian guy was a total jerk. Calling me names and yelling at me on the phone for…read morenegotiating the price of a vehicle. Seriously? I want to buy a thing, I have every right to present my idea and acceptable price, he has no right to yell at me and condescendingly mock me that I was "playing games" with him, that I was "comparing apples to oranges", that I didn't want to make a deal... on and on. I can NOT wrap my mind around it how he thinks yelling at a customer (who already bought a new car from them before, and does service here regularly) and hinting s/he is stupid would make that person want to ever buy from their dealership. I just can NOT. And sure enough, I am not buying that car that I was totally ready to buy. And all my ppl know to avoid this jerk.

The service department lies and says you need parts when you don't. I will never buy another car…read morefrom this dealership

I had a horrible experience trying to buy out my leased Honda here. When I expressed I wanted to…read morebuy my vehicle now that my lease was up, they quoted me the current price for a brand new model of my car. I vaguely remembered there being a set number I could buy the vehicle at in my leasing agreement. I asked them for a copy of it, and they said they didn't have that, I would have to get it from the original dealer I signed my lease with. That should have been my first inkling something was wrong- not having the one document that legally binds us?? That's Wild. I called the Honda in Chicago I signed my leasing agreement with and got a copy of my lease. Sure enough, it was listed that I could purchase the vehicle at the end of my lease for almost ten grand under what I was quoted. TEN. GRAND. I brought this all to them in person, a manager stepped in to talk to me, and still tried to make me buy it for $2,000 over the price listed in my lease due to "commission and service costs". Absolutely wild. I ended up buying it through a credit union which they tried to deter me from and it was the simplest process and I didn't pay a cent over the price in my lease. I had to raise my voice at this manager to get him to stop spewing his sales pitch at me so I could leave. Disgusting and slimy sales tactics, I love Honda but this branch cannot be trusted!

Well, I bought a 2014 Jeep Liberty in September last year... Kid you not, the exact moment I drove…read moreit off the lot, the check engine light turned on. I immediately drove back to them, and to make a long story short, after about two months and several parts replaced, they found the root of the issue and corrected it. Since then I've put a few thousand miles on it, even drove to AL with it, and no problems since. Moral of the story is, I feel these guys stand behind their cars, so if you are unfortunate enough to have an issue within a few days from purchase, I'm sure they will try to make things right. So much so, that I recommend them to anyone looking to get their next vehicle. In fact, I just purchased another car for my wife there just last night. And they are an hour away from our house... well worth the drive in my opinion!

Bought a Jetta in the winter, started right up. Initially the Jetta was blocked in by several other…read morecars but they gladly moved them so I could test drive. We negotiated a price and made a deal. Smooth, simple and easy.

Brian Halfaday Jr. helped me purchase a 2026 KIA Seltos and I couldn't be happier! He listened to…read moremy needs, helped me understand different trim levels, and ultimately gave me the lowest price possible. Everyone needs to go see Brian when they need their next car :)

If you're shopping for a car and want the full experience great service, real honesty, and belly…read morelaughs along the way ask for Kenny Rua. From the moment I walked in, Kenny had me cracking up but still managed to stay professional and focused on getting me exactly what I needed. He somehow made the whole process (which I normally dread) actually enjoyable. Kenny knows his stuff, explains everything clearly, and has the kind of humor that instantly puts you at ease. He treats you like a friend, not just another sale. If you're looking for someone who's sharp, straightforward, and genuinely fun to work with, Kenny's your guy. Ask for him you'll walk away with a smile (and probably a few good jokes to tell too). Thanks, Kenny! You made car shopping a blast.

Like everyone else said. Add on Crap LoJack and Z Guard. At least when I bought my Jeep from Palmen…read morethey offered services and if I didn't want it that was fine. This was the wife's car and I didn't want to upset her. So if you are planning to go here I would start off by saying if you have added crap like LoJack and Z Guard there will be no sale. Salesman wasn't pushy, but the manager was like all managers and didn't want us to leave when we first test-drove a new Honda. Told him we had to talk about it. We let them know in the morning. Wife gets a phone call in the morning asking why we didn't purchase the car. Should have stopped there, but the wife wanted the car. Go Luck.

This is chapter 3 of a car buying Goldilocks story and this three star dealership turned out to be…read morenot just A-OK, but in our case, just right. So the first dealership, in Greenfield, was too slimy. After soapy showers and reassessment of our set-price discount, the second place (Boucher) was just too insulting. But this third place turned out to be just right. Now, we did hedge our bets, we came in 45 minutes before closing the last week of the month with a set-price discount so no bartering was allowable or needed, but to their credit here, they recognized this and admitted it right away. There were only a couple of tack on fees that although we shouldn't have had to pay for them, the net price still came out below what we would have paid at either of the first two places. They also offered a tad more on the trade in than the written offer from CarMax. They matched the finance rate from our credit union without pressure. They did not try to talk us out of the new 2020 Tucson that had been sitting on their lot for a year because they had 2021s, but rather gave us a choice of 2020 Tuscons. This made us realize that they Boucher people could have actually called this dealer to replace the car promised to us that they sold out from under us. All the workers are very young and of course feeling invulnerable so they aren't very serious about COVID19 precautions but this may not be an issue when you're considering buying a car. You won't be able to get out of the strange "passive security system" fee because they etched it into the glass (interesting tactic). One annoying overpriced option will be onboard (maybe a $200 first aid kit, or a $175 cargo netting) on any of the previous year's new cars but given the offset of having slightly better net pricing than the two Milwaukee dealerships, this is still the better choice. If you're checking out all the YELP reviews for all the Hyundai dealerships in the area you've already figured out that within a about a half hour's drive from Milwaukee there are more than three choices. You're also realizing like I did that none of them get especially good or even consistent reviews (have to really wonder about the 5 star reviews of CAR DEALERSHIPS right?). You've also done the research and realized Hyundais are very good deals to start out with. The professor-spouse was trading in a two year old Hyundai Sonata that was really a great car, and so we were also in a stronger bargaining position as we did not need a new car at all. But I do think 3 the magic number (and the accurate number of stars). It's possible that if you go to any three Hyundai dealerships by the third one (whichever it is) and end up going in in the last 45 minutes in the last week of the month when the new next year models are in, that third dealership will be more ready to seal the deal than any random first and second places. It's an empirical question I do not have the money, time, or mental energy to try out. So, gentle readers, the first dealership was too slow (see the Greenfield Hyundai review for chapter 1). The second dealership (Boucher, chapter 2) was too fast. They were both insulting and sleazy. The third dealership (this one) turned out to be just right. Will we live happily ever after with this new Hyundai? Time will tell but I do expect to have this one well beyond the loan payments.

I bought a used car from this dealership under the impression that it had no major accident…read morehistory. Recently, I discovered the bumper had been poorly repaired and was held on with GLUE and another part held on with ZIPTIES -- something that should have never passed a proper inspection, especially from a dealer claiming to perform a 120-point inspection on every vehicle. When I brought this to their attention, they shrugged it off as something "normal" for used cars and offered a trade-in that would've left me fully responsible for the negative equity -- as if that somehow resolved the issue. At no point did they take real accountability for the damage or the way the car was misrepresented at the time of sale. This was a disappointing and frustrating experience, and I would caution anyone buying from here to have the vehicle thoroughly inspected by a trusted third party before signing anything.