The service department lies and says you need parts when you don't. I will never buy another car from this dealership

I had a horrible experience trying to buy out my leased Honda here. When I expressed I wanted to buy my vehicle now that my lease was up, they quoted me the current price for a brand new model of my car. I vaguely remembered there being a set number I could buy the vehicle at in my leasing agreement. I asked them for a copy of it, and they said they didn't have that, I would have to get it from the original dealer I signed my lease with. That should have been my first inkling something was wrong- not having the one document that legally binds us?? That's Wild. I called the Honda in Chicago I signed my leasing agreement with and got a copy of my lease. Sure enough, it was listed that I could purchase the vehicle at the end of my lease for almost ten grand under what I was quoted. TEN. GRAND. I brought this all to them in person, a manager stepped in to talk to me, and still tried to make me buy it for $2,000 over the price listed in my lease due to "commission and service costs". Absolutely wild. I ended up buying it through a credit union which they tried to deter me from and it was the simplest process and I didn't pay a cent over the price in my lease. I had to raise my voice at this manager to get him to stop spewing his sales pitch at me so I could leave. Disgusting and slimy sales tactics, I love Honda but this branch cannot be trusted! read more

Hailey Monson was so sweet and made my experience seamless! Thank you for being so kind. 11/10

This dealership is very crooked!!!!! My car was used as a trade-in on a Jeep Wrangler. When I noticed the paperwork in regard to my trade was not handled properly and seemed to be a situation of title jumping, I had a friend who works at another dealership take a look at the paperwork as well. Looking further into this it was founded that I was put down as this persons spouse, which we are not nor ever were married. When I went directly to Zeigler and spoke with Levi who sold the Jeep to this person, and who now is also the manager I told him this deal was done fraudulently, he explained he would contact the financial institution and get back to me. I had to call him 2 days later and to my surprise found out he did not call the financial institution but indeed call the other person in this situation. Made an agreement to bring the Jeep back and they would buy it back for what was owed on it. But 6 weeks prior when the other person involved was trying to sell it back they offered 4,000 less than what the balance was,because almost 20,000 miles had been put on it in less than a year. Fast forward to this situation and now you offer him full buy back. Side note I'm also out the 8,000 for my trade and was left without a vehicle!!!!!!!! ALWAYS CHECK YOUR PAPERWORK, THIS PLACE CANNOT BE TRUSTED. They choose to help cover up an illegal deal vs doing the right thing. read more

Follow up to an earlier review...After reaching out to various agencies explaining the situation the dealership called to rectify the problem on 9/7. The people I worked with to correct the matter were professional and they made the process as smooth as possible. I am not sure why I was jerked around by Zeigler Honda in the first place. The buying experience after 9/7 was wonderful. It is unfortunate that prior to publishing a complaint the buying experience was completely different. In the end, Zeigler took ownership of the situation and resolved it. I commend them for doing the right thing. read more

Great company to buy or service your auto needs. Friendly staff, clean facility and great service!! read more

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April 2021. My daughter and I arrived to inquire about a slightly used 2020 Honda Civic with 15k miles for $19,900 (lease return). I was handed over to a young salesman who was polite but lacked any decision making. Then we talked to the sales manager George. He lacked decision on accepting my offer. After some back and forth and George leaving 3 times to go talk with a third person, he only came off the price by $100. We left and continued talking with George over the phone that evening. I accepted the offer since the price was right. George and I agreed for me to meet with the finance manager tomorrow at 1:00 PM. That's the good part.  Now for the Bad Part: The following day George texted me at 9:30 AM and advised the final payout with tax title and registration AND we confirmed the 1:00 PM appointment. At 1:00 PM, I arrived at the dealership. I then waited in the show room until 3:15 PM! Yup: 2 hours and 15 minutes THEN finally met with a finance manager to accept my payment and sign some paper work!  I was so pissed by this point, I didn't catch a $299 "anti theft policy" added to the paperwork. This was NEVER DISCUSSED NOR POINTED OUT by anyone. Why would anyone expect to see this in a sales receipt? This is totally unacceptable and unethical to sneak worthless shit into a sale. The following day I noticed dirt underneath the arm rest and in the cup holders it looked like cigarette ash, the inside rear window was really dirty. Things I didn't notice since the windows were tinted. The car was treated with some "new car" odor which stunk up my garage. I fear that the previous owner was a smoker and they probably are covering the smell.  I DO NOT recommend this dealership. Buyer beware. read more

Read this and save $299!!!! We went to buy a used car for a new teenage driver. We test drove it, liked it, and agreed on a price. Sales guy was awesome. When the dealer wrote up the purchase agreement, it included the retail price, sales price, title/license, dealer service fee, and sales tax. All of this was normal except one additional line for "accessories" and this was an additional $299. I ask the sales rep what this was for. The reply was that this was for a warranty in case the car was stolen and/or parted out that this warranty would reimburse us up to $2,000. I told him that I have car insurance and don't need this. He told me it was already installed and cannot be removed. Keep in mind this was a recent trade-in and there was a definitely an opportunity to provide the customer with an opt in/out option. This was not an option installed at the factory. Additionally already installed means that they slapped a couple of stickers on two of the four windows and three of the four doors. Yes, I checked. I requested it be removed or I wouldn't purchase the vehicle. Now comes the manager and his "selling". Almost in this exact order was his pitch. 1) "This anti-theft warranty is included on all of our new and used cars and cannot be removed." This is intriguing as it is nothing more than some stickers on the doors and windows. It's not as if they're installing some sort of GPS tracking device like LoJack to track the vehicle if it's stolen. 2) "Almost all car dealers in WI charges for this." He gave me a statistic which was outrageous and not believable. If all dealers charge for this, then show me. He said it's under Dealer Installed Options on the purchase contract. Interesting as I just purchased a GMC in WI a month ago and a Acura in IL 2 1/2 years ago and neither of them mandated a Protection Plus Anti-Theft Warranty 3) Again repeated that "It's not an option that can't be removed because it's like a tire and rim, I just can't remove it." I don't understand how a tire/rim is a good analogy for a warranty/stickers? 4) "It's part of the dealership's business plan." If they need to increase the dealer service fee to cover dealer overhead, I'm fine with that but don't try to force people to buy a mandatory useless anti-theft warranty. 5) "The Kia dealer down the street charges $600 dealer service fee. We charge less." 6) "Let me show you my purchase contract. I work here and I even have to pay this mandated fee." 7) "If I remove it, then it's predatory lending." I wasn't even financing since I was paying cash so not sure what predatory lending had to do with it. In the end, they kept this useless anti-theft warranty on and took an additional $299 off the price of the vehicle. I will never use this worthless warranty as that is what I have State Farm for. My advice to other customers: 1) Review your purchase agreement and look for accessories charges that are added that you aren't aware of. Also, compare that to the line item details on the purchase contract. 2) Before you finalize the purchase, ask to see the Protection Plus Warranty Registration paperwork, read the fine print, then decide whether this is something you really need or not. 3) Do some research on these warranties to see if they're even worth the money. Here's a good video to watch. https://m.youtube.com/watch?feature=share&v=TqaSyeG9IIs 4) Not everything is mandatory....except maybe masks. read more

They can improve by treating ppl with respect and do not walk away from you with out a word when you feel like the customer is a waste of time. So i took my business elsewhere and was treated with dignity and i bought a suv that was way better then what i had. I will never go to honda of racine. read more

I had an amazing experience at Honda. Thomas put me in the perfect car, and was great to work with. The overall experience I had was definitely the best ive had at any dealership. Highly recommend buying a car from Thomas!! read more

I went their today to trade in my hr-v honda the sales man was rude and even at one point walked away he would not let me test drive the cr-v because we could not come to an agreement on the down payment.My husband did not want to put down a lot of money on the car. then he walked away and totally ignored me so I went to another dealership that treated me with respect and gave me the paper work to show my husband for an equinox which in my opinion you get better bang for the buck I will do business with them. I will never go back to ziegler and I will tell all of my friends and coworkers not to go there. rude ppl. read more

They seemed great at first until I decided to go to a different dealership they wouldn't refund my refundable deposit.

Took my car in for oil change. NEVER even checked my air and cabin filters (which were FILTHY) yet indicated on my receipt that "Customer refused" (see pictures below) When we checked them, we could tell they were never checked, the screws and top of the filter cabin were not touched (still dusty,) Cabin filter is behind glove box and that was also untouched! I would have NEVER refused these to be changed! Said my tires were good at 3/32, my tires are NOT good, I did not have them rotated with my oil change because I have an appointment to get NEW tires put on, my thread is less than 5/32, yet they said they were good. Requested a rear wiper blade replacement, never got done, said they had to order one, that never happened. I called and talked to the service manager, he basically said OH SORRY. and asked me if I checked my dip-stick to see if the oil was clean WHAT??? Told me if I wanted to drive back (over 10 miles) he would check the dip-stick for me to be sure the oil was clean.....never really apologized much at all. Never offered to make things right other than to "check my dip-stick" I got the feeling he did not care about his customers at all I am CERTAIN they did NOT do the 21 point inspection they claim to do. and I am actually doubtful they may not have even did an oil change........I will NOT be back..... read more

Racine Honda - AIR FILTER - Car Dealers Near Me - Mount Pleasant, Wisconsin

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It was truly beyond great I am driving in my dream car Honda Pilot 2021 Chris S. In sales sold it to me he new the car well we drove it. Really please with his insight on the vehicle high points. When it came to the negotiating we didn't feel forced we were listen to well by the Sales Manger Matt. K he was able to lower the painent to fit our financial need and heard me wanting my dream car :-) . Will Pliss spoke about possible need for longer warranty and explained them well and big deal he was able to get us a lower interest rate and payment a 1.9 to 009 financing we left so pleased. Thank you Racine Honda team! SINCERELY, Peter and Angela K. read more

We walked into the Ziegler Honda in Mount Pleasant, WI to buy out my leased CRV and had no idea what crookery awaited us! A young salesman named Axel and his manager, a middle-aged bald man, tried to charge us $4,000 worth of completely erroneous fees within the first 15 minutes. Axel brought out a bogus print-out showing I still owed $20,000 on the car with the "acquisition fees". I thankfully brought my 2018 lease paperwork showing my buy out is $15.9. After showing Axel this, the manager came back and apologized saying this was a "glitch" in their system... ok. A $3000 glitch. Even after this, they proceeded to tell us the "acquisition fee isn't $3000 is actually only $1,000 now. We told him I already paid that fee at the original lease signing. This manager argued with us stating I wouldn't have paid this fee already. How would he know that!? We showed him the statement from 2018 with this acquisition fee already paid. He apologized again. We got up and left after that. Do not do business here. Try literally any other Honda dealer. * Please Note: I had a totally positive experience at the Honda dealership on Oneida St. in Green Bay, so this is likely branch issue. read more

Had some issues with this dealership which initially were not resolved, however the senior vice president Joseph St. Germain responded to my email hours after I initially contacted him. The issue which was ongoing for weeks, was resolved the same day. Top level management was wonderful. read more

Worst Fucking experience of my life!!! Not only did I have an appointment and clearly stated to two stupid receptionist "Sabina" & "Sam" who are clearly incompetent to do their jobs asked and clarified if the vehicle was still available since I was going to be driving an hour plus away to purchase the car. I was given a confirmation since I was dead set on the vehicle as I had stated to the two of them, come to find out when I arrived to the dealership that they had sold the car already two hours before my appointment.. what kind of bullshit customer service is that... if I'm calling to make sure I'm still good for my appointment and you have the information to notify me that the vehicle is no longer available then why not tell me!? Making me drive an hour +, took two days off and all for fucking nothing.... Honestly the only person there that was nice was James but to be honest they need to re train there useless receptionists I could have avoid all the fucking trouble I went through just to be told it wasn't there.... read more

Dealership does terrible work, they over sprayed my wheels and running boards and did an incomplete job. Promised things and didn't deliver. I was forced to buy low jack anti theft device because it couldn't be removed, I removed it in 10 seconds. Tried calling, stopping in and emailing with no response. Attempted to contact through the better business bureau and they ignored it, they do not care about a resolution. Do not buy from here! Buying a vehicle should be an exciting experience, not one you regret. read more

Everything was going great until the finance dept. In fact they asked me to give them a good review, but fortuitously I did not have a cell phone on me. This was, of course, before we went to the finance dept. All of sudden there were a lot of extra charges we didn't agree too. The finance guy got really angry when I spoke out about this and the salesmen turned nasty in a flash as well. I told my dad to walk away, but he had foolishly already paid a $1,000 deposit on the SUV. Then mysteriously when I tried to send a review that was emailed to me of course it didn't work. That is how they get all the great reviews! They give you a good price to get you in the door, then add a destination charge and also a theft charge $300 insurance for $2,500 if your car is stolen. After my dad signed the contract he later was given a detailed insurance form to sign for that upcharge! On that form it said it was optional, but we were told it was mandatory at the time! Do your research, know what the destination charge is before you buy as they added a surcharge to their cars. Be prepared to walk away. Read the whole contract and the fine print. For some unknown reason they even tried to invalidate the brand new car warranty and I had to cross off the exclusion and then a manager came in and said I was right and made them re do it correctly. Next time I ever need a car I will go thru Costco or Sams Club or Consumer Reports or even Landmark Credit Union. It is not worth the hassle of dealing with all the extra fees and games they play in the finance department. read more

Very dishonest people. Employees cheated out of pay. Lots of drama. Not professional at all read more

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My husband received a text from this dealership "wanting" to buy his truck that he had bought from them previously. They told him they would give him $2,000 over the Kelley blue book price.. so, they got us in the door! We got on truecar, found the exact car we wanted to buy from them today. They called us last night, talked to them, made an appointment. Went today - they didn't have the car ready, didn't know anything about our "texts" with them. Took forever to even get the car we wanted to drive. Test drove it - great car! Then negotiating began... playing games as they do! Came back with nothing near what we expected with our KBB numbers that WE put in. We gave firm numbers we wanted for the truck, and price we wanted on the SUV with the Honda financing and we had a deal. Then we got played some more so we got up and left. Not a great experience and just games like typical. The way the sales manager, Matt, spoke to us was completely inappropriate and disrespectful. Don't waste your time. They won't honor true car pricing either. read more

Received a quote through Consumer Reports on-line program for a Toyota Venza for $40,600 - normally a no haggle fixed amount for the auto. When we went to the dealer in Racine, they would not honor the on-line price (even though they authorized it) saying the cost of the car was now $48,000 including a $5,000 above MSRP amount added by the dealership. Being unbelievably disappointed we left and I tried to contact the GM but as of a week later he has not returned a response. I would not recommend this dealership or will I ever use them again! read more

Tried to sneak in fees and extras under the accessories box. Discounted the car $1400 just to add $1600 of mystery fees. Got up and walked out when I saw the games they were playing. Very predatory practices. The salesman bragged to me that he loves the game of milking as much out of customers as he can. Thought we had some connection I think... when we agreed on a price he was seen high fiving his coworkers in the back room celebrating ripping me off. When he came back with the paperwork, lots of fees and stuff that wasn't agreed to on the deal. Walked away. Poor dude looked sad to have not cheated me. read more

On October 13 we purchased a 2022 crv hybrid from Ziegler Honda of Mount Pleasant. We also traded in our 2018 Chevrolet Equinox and supplied our salesperson with the loan payoff amount.  The plates from our Equinox were transferred to the new car and we trusted the financial person to file the appropriate paperwork. We drove the car for several days and then went to renew the plates (had our plates not been expiring in October we probably never would have discovered that they had not been transferred). We were unable to transfer the plates because they were still registered to the 2018.  After a call to the Wisconsin DMV we were informed that the plates were indeed still registered to that car and that while the paperwork had been started it wasn't complete and there was nothing the DMV could do until the car title had been transferred.   We called our salesperson Robert Woods who told us that COVID was to blame for the delay.  But that he would look into it and call back.  We called back because we didn't get an answer and we're transferred to Ricardo (the person who did our financial paperwork)  who told us that it was the state of Wisconsin's fault because they hadn't cashed the check the dealership sent to cover taxes.  Then we just showed up and tried to speak to the manager, but he was off so we talked to the used car manager who was in charge that day.  He told us that the financial person was new and didn't understand the process but what we were waiting for was a MSO that was supposedly coming from Honda. (This person offered us dealer plates to use until this was rectified.) he told us that the dealership gets "stacks" of fedex packages daily with the titles/mso's) we were told on Friday October 22 that it was there!)  I called Honda and they said that it was a dealer generated paper.  This was on Thursday the 21 of October. We parked our car on Tuesday October 19th because it didn't have valid plates.  We have called or texted almost daily to find the status of our plates and title transfer. We have been told so many stories.. " we are busy with customers and we are not able to look it up." " go who does the licensing and transfers went home at 3 o'clock" (even though we were promised a call back at noon that day) " The paperwork is being transferred from another dealer because this car had been transferred from another dealer we are waiting on that paperwork" " The other dealership is not returning our calls we are trying our best to reach them." " they can't find the paperwork so we are creating duplicates" (this was sent on Thursday, October 28) On Monday, November 1st we discovered that our trade in had not been paid off.  We went to the dealership and someone named Levi gave us a copy of a check they claim was sent to GM financial on the 15th of October. This person told us to make that car payment and try to get it back from the bank afterwards. GM financial has no record of this and we have checked with them daily.   We have documentation of all calls and text messages with the dealer and employees. We are driving the vehicle because we were given dealer plates to use while we wait however our plates have now expired and the DMV tells us we can't transfer expired plates It took over 4 weeks to have our trade paid off and to get license plates transferred. AND NO ONE HAS EVER REACHED OUT TO US! read more

Do yourself a favor people and stay away from this place, they are the worst in the industry, con artists, liars, thieves, scams, cheats and I can keep going on and on and on. Yesterday after a few of their sleazy tactics, they agreed to sell me a Honda Pilot Elite for my asking price, and when it came down to signing the purchase agreement, they put down in the contract Pilot Touring, not Elite, which is roughly $4000 cheaper, now no one has ever brought up the Touring, no one said anything about the Touring, I never said the word Touring to them, I had a scheduled appointment with them to purchase a Pilot Elite, I test drove a Pilot Elite and I negotiated the price for a Pilot Elite, yet they tried to run a fast one on me by selling me a Touring instead of an Elite thinking I won't catch it. Honda should be ashamed, the way you trained Racine Honda to sell your cars and make you money is shameful, disgusting, shocking and appalling. read more

Watch out: $600 difference between the agreed amount and the actual amount. How they do it: the sales rep lures you in by insuring you the price will include all fees, then you'll be presented with an invoice that does not include the fees. Namely "Accessories fee": $299. "Service fee": $299. Brilliant! read more

If you buy a used car from them take it to a shop and have it checked out by an honest mechanic. They dont look over used cars at all. I bought a jeep with 46k miles. They told me how great it was and how they inspected everything before I drove 5 hours to get it. After owning it for a month I've spent 2 grand fixing it. They never return calls after I asked then to help fix it. I felt like I was chasing them down to help pay for some repairs and after weeks I just settled for a few hundred bucks cause I could tell that they wouldnt stand behind there cars. read more

My husband and I saw a Camry hybrid we liked from this Zeigler location so we drove out there from Milwaukee. Test drove it and offered to buy it for $15K because that's what our loan was for and had preapproval through UWCU already. The sales rep Jovin said he was not sure if they could do that but said he'd go discuss with finance. After about an hr, he came back to tell us that UWCU would take the loan even though it was over the preapproved $15K. So of course we waited for 3+ hours and when we went to sign the paperwork, the loan was all of a sudden under Foursight and over 2% higher! NOT OKAY! On top of that, after a few days we received a text from their Finance department to call Foursight to verify income. We have bought from dealerships before and have never had to verify income after we already signed the loan and drove the car off the lot...don't they do that before someone drives off the lot? I was told it was common practice when I asked why they are now verifying income again. I thought maybe our experience was a one-off but after reading some other reviews, I wish I would've looked further and beyond the 4.7 star reviews on google. Not only was the experience unethical but they also have an agreement with UWCU and did not abide by it so beware. Only good thing is we love our Camry. read more

Started off nice but then turned into wolf of Wall Street, condescending, uninterested in what was actually wanted. Acted like hotshot salesmen but were just really obnoxious leeches. read more

I came to check out a new car listing after being in contact with someone over the past few days. After driving out to Racine the car was unavailable to test drive, super annoying, after we had already been working with a sales person for an hour. Another few hours later, I left empty handed with no options and help. Our salesperson was kind, knowledgeable, and patient. read more

Best car purchasing experience ever! I was so nervous to go in as a women, but met with Julian and he was absolutely the best! Not pushy, understanding, and extremely helpful! He stayed way over his leaving time to help us and on his birthday! Seriously who does that anymore...Julian does! I came in also with a very low, tight budget and need a car with lower miles for my child to get college safely. I had been all around the area looking at dealerships and everything was either to expensive or had a crazy amount of miles on it or the car was not in good condition. Julian pulled a car for me and after talking to James (manager) they gave me an AMZING deal. So much, I honestly teared up because I never thought I would be able to afford a car like the one we got for my child. Julian and James are truly angels to me! When I went to sign the paperwork the next day I was a little worried I was going to hear "well we had to add this tax" or " the price has gone up a little bit" but nope! It was the exact same price they told me! The finance department was extremely friendly also. I didn't meet one person in there that wasn't friendly and helpful. It so nice that I was able to show my child what a good experience can be!! I highly recommend this dealership! I highly recommend Julian..truly the best! I will for sure be going back there when I need a car again! read more

My husband and I went to several car dealerships new car shopping before ending up at Racine Honda. We searched online and found the exact car in both of the color choices and option packages that we wanted. I contacted them via their website for an internet price and Jessica Knoll the Assistant Manager was wonderful and set up an appointment with me to come in at my convenience. Walking in, the Sales Manager John welcomed us and turned us over to our Sales Consultant Nate Haggerty. He was very welcoming and friendly but not pushy at all or over the top as some sales people can be. They already had the car we inquired about ready for us which was very nice. We test drove the car and Nate was showing us all of the neat safety and driving features while telling us all about the car. He was very patient as I went from a basic model vehicle to driving this amazing car with all of the gadgets so it was a bit of a change for me. The car was amazing. I may just be a Honda girl from now on. This review is on the dealership so if you want to message me- I'll give you the whole Honda commercial that I am living right now. Back to the dealership- when the financing portion began, Heinrich Krause (Finance Manager) worked his tail off to get us the payment that we were comfortable with. All of that PLUS the amazing service plan AND warranties all included! I really appreciated his determination to make the loan work for us. At the end of the process, Nate brought the car back around, went over every single feature, he was extremely knowledgable, not only on all of the cars features but with every single question that I had. He even paired up my phone via Bluetooth and even programmed my garage opener in the car for me! Did I mention that he took a picture of us with our new car and sent it to me? By the way- this is one of very few dealerships that sent us off with a FULL gas tank. They just don't do that anymore. They went just so above and beyond! I really have never had such a wonderful experience as I did at Racine Honda! I would very highly recommend them!! Make sure that you ask for Nate!! read more

Special thanks to James Leipski at Racine Honda, he was awesome to work with when buying our new CR-V!! My husband and I went shopping in Milwaukee and decided to come to Racine Honda for our purchase - we got a great deal and James made our new car purchase a great experience!! read more

The folks at Racine Honda treated me right. After spending weeks looking for a used minivan to accommodate our growing family, I made the trek to Racine from Milwaukee, and I'm so glad I did. The second I came in, I noticed that the dealership was smaller and more personable than the large corporate ones I'd been dealing with. From the hot (and well made) coffee in the lobby to the friendly words and smiles on the employees faces, I felt immediately welcomed and unintimidated. My salesperson, Eric B was cordial, professional and laid back all at once, and I never felt any pressure from him to do the deal. He was knowledgeable about the van, but also was honest when he didn't have an answer, and worked promptly to find solutions for my concerns. I had a trade-in which had high miles and some minor body damage, so all the other dealers really low-balled me, and scoffed at my mentions of Bluebook value. But Eric (not my salesperson, another Eric) thoroughly examined the car and shot straight with me about the value versus the repairs that would need to be made. When all the other dealerships I dealt with insulted my car and treated me condescendingly, it was a welcome relief to be dealing with such good people here who offered fair market value for the trade. Once I decided I definitely wanted the van, came the dreaded negotiation, but it was not like I had experienced at other dealerships. No shady salesman tactics, no manipulative gimmicks, no hidden costs or surprises. Instead Adam, the sales manager, spoke to me like a real person, showing me that they truly valued my business, and we came to a compromise that was fair according to the research I had done. Previous to this, I had walked away from three different price negotiations because they would not come anywhere near market value as listed on KBB, Autotrader, Consumer Reports, etc. Basically, Racine Honda gave me the only honest price I encountered in nearly six weeks of looking. Finally, they went above and beyond what they were required to do. See, when I drove the car home, I noticed something I hadn't in the test drive: At higher speeds there was a significant vibration coming through the steering wheel; I figured it was something to do with the alignment. So, when I got home, I called Adam. He said to bring it in the next morning first thing and they'd get it sorted out. To clarify, I bought this car used--"as is", without any warranty whatsoever, so Racine Honda had no obligation to fix anything. However, I came in the next morning and left an hour later with the van running in tip-top shape. And it still is! It's been a little over a month now since we bought our '06 Toyota Sienna from the folks at Racine Honda, but I wanted to make sure and leave them some well deserved feedback because the experience was nothing short of excellent. You can trust these guys, which is unfortunately rare in this industry. So, if you're looking to do business with reputable people who treat you with respect and fairness, look no further than Racine Honda. Thanks, guys! Matt Crowe read more

My salesman James Leipski was great!! Made my car buying process smooth and easy! If ur looking for a car he is the man!

This dealership is amazing!! Thank you for helping me find my car I love very much! They are so patient with you it's amazing! BIG SHOUTOUT TO ISSAC FOR LEADING US THERE!! But even more BIG SHOUTS OUT TO NINA DOSS for helping me & being patient with me! Thank you so much!! If you go ask for nina she will help you stay in your budget! read more

Horrible! They lied to get us to us to get us to think you got an auto armor treatment included and then when looking at the paperwork actually charged us $3,000!!!! for it. We were signing so much paperwork that we assumed our financial manager was being honest. Our bad for assuming the best of this dealership but please let our experience stop you from utilizing this shady business. When we brought up our concern they told us they would 'make it right' for us. Then when we came in they had us sit with the SAME FINANCIAL MANAGER, Amos, that had ripped us off. Plus, then told us there was nothing they could do about the auto armor. I don't feel things were made right....so mission not accomplished... So to recap: lied to us twice, and upon doing research online we found no dealership in the country that charges $3,000 for a treatment like that. The closest we could find was $900. Assuming that it probably cost them $10 for the stuff that's an incredible mark up. If I could give zero stars I would. It's our fault for trusting this dealership and not double checking that form, so please don't respond with a comment about how we should have read the fine print, but if you do go to this dealership which I would HIGHLY encourage you not to, read ever letter of every sentence of every word in your paperwork they will look to take every penny they can through the shadiest means possible. Awful. read more

I love buying a new car but dread the process like going to the dentist. Inflated prices, hidden costs, the upsells... The whole process somehow seems very disingenuous... Not at Racine Honda! We just got a 7P Pilot Touring for my wife from Racine Honda. Great folks that are dedicated to their work and honest to their word. Felt welcome during all my visits in the process. They had the best pricing in the Greater Milwaukee area! Make sure you negotiate, :) Started the process with Nicole from the Internet Sales team. When we came into the store, Jesse was our main Sales Associate. When Jesse was tied up, Nate was the one that showed us the details in the car. Edgar stepped in when Jesse went to get the car that we wanted from Illinois. Domenique made sure to stop by and say Hello anytime I was there. And of course the General Manager Matt was always assuring that we were getting the best deal. One would think things will fall through the cracks with so many different people stepping in, but it was a very seamless process, they all worked as a tight team and I never felt like I was going to the dentist, :) Thank you Racine Honda!! read more

James Leipski was good to work with and overall fair. He was very knowledgeable of the Honda we bought, did a nice job explaining the features, and spent time with us afterwards to make sure we were satisfied. As with any big purchase, make sure you do your homework and are exactly sure of what you are paying for. No big red flags working with James, but I did ask for clarification throughout the process, which he provided and we worked together to revise his quote a few times. read more

I was so blind sided... I walked in there interested in a 2019 Dodge Charger listed at 27,000. I got to the dealership and test drove the car. It rode super nice looked really good. All though the interior smelled like Weed. I returned to the Dealership and got out of the car and noticed a Scuff Mark on the side of the car that I didn't notice before. I also opened the trunk to see how much room I had to put stuff. I opened the trunk and saw that there was no cover to hide the spare tire. I pointed those few things out and they said that would take care of that. I said okay cool. Then I asked to see the Deal Sheet. They came out with the Deal Sheet and the price is now 32,000 without taxes or my trade equity. The total of the car ended up being 42,000. I am definitely not happy with that dealership. Will most likely never go back. If you want to get blind sided I highly recommend this dealership. read more