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    First Rate Auto

    4.4 (14 reviews)
    Closed 8:00 am - 6:30 pm

    Services - First Rate Auto

    Auto diagnosis or inspection

    Auto maintenance

    Auto repairs

    4 More Services

    Auto engine repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    12 years ago

    Short and Sweet---Excellent auto repair and customer service.

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    Review Highlights - First Rate Auto

    Joe Hamdan, the owner/manager of First Rate, is genuinely a good person who cares about his customers.

    Mentioned in 2 reviews

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    Schlossmann Honda City - Showroom Floor

    Schlossmann Honda City

    (135 reviews)

    Bought my car here and was happy with the purchase, except for the fact that after agreeing on the…read morecar it took a long time for finance department to be ready to meet with us. Sales team was great, but the finance took forever to be ready for us to come to their office. By a long time, I mean to say we were there from 4 pm until after they were closing... which felt like forever with a one year old in tow (especially messing up meal/bedtime). If they were closer, we probably would have come back the next day to finish the purchase. We selected this dealer to get a Costco discount, and because they were able to find the model, trim and color of our choice much sooner than other dealers in the region. FAst forward to the first service with them (complimentary oil)... they kept telling me to wait until the light went on and then, as soon as the light went on there was a 10 day wait to get it serviced. So I came for their "fast lane" non-appointment time slot. I was told be there first thing in the morning. Well, at 7:05 am, it was a two hour wait. The first 45 minutes of the wait they had my car RUNNING in the waiting zone, wasting gas. It was really frustrating. They called for a survey three times and even emailed me. I did give them feedback via their phone survey, with a lady who sounded like she worked onsite. Hopefully, they fix their waiting protocols.

    HIGHLY recommend this dealership! My salesperson and the sales manager were both extremely helpful…read moreand made the process as smooth as it could possibly be. I will definitely recommend this place to family and friends and buy from them again in future!

    Russ Darrow Kia of Wauwatosa

    Russ Darrow Kia of Wauwatosa

    (92 reviews)

    great customer service from Micheal mayweather and Bernardo and good experience on purchasing…read morevehicles and financing of the whole walk through process was great and knowledgable . I highly recommend these good people and for future reference I will be back shortly .

    I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the…read moredealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and Matt Kiscellus, the manager, about potential issues with the control arms and/or ball joints. Matt assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn't covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs -- two ball joints, one control arm, and new suspension springs -- and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car "drivable," and are now calling this offer a "good Samaritan" gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won't be returning.

    Russ Darrow Mazda of Greenfield

    Russ Darrow Mazda of Greenfield

    (137 reviews)

    Had a great experience at this Mazda dealership, and bought my first car here. Staff was friendly,…read moreknowledgeable and willing to negotiate. I would recommend!

    Date of visit: December 27, 2025…read more We stopped here mostly on a whim, not expecting to buy a car as the last Mazda lot we perused didn't have anything that we would consider for less than $40K. Since it was on the way back to the freeway anyway, we didn't think it hurt to stop in quickly. Our salesperson was Zach, who was very young and frankly, we had to guide through much of the process. My husband told him what he was looking for and Zach located a CX-5 and brought it out and my husband loved it. Having already done his research on the car, he was okay with moving ahead if we could agree on a price. During the test drive, Zach had told us that they were really motivated to sell since it was so close to the end of the year but when it came time for price, he told us there was no markup on the car. If that was really true, why do we even have to talk about price? We went through a couple rounds of negotiations (it really felt like my own personal version of "Deal or No Deal," minus the ladies) and finally came to a price that was close enough to what we would have gotten through Costco Auto, but not before they tried to push the various protection plans on us and some inconsistencies in the financing percentage. As we really were not expecting to buy a car, we explained that we had a party to attend and we needed to be out in about 75 minutes. If that wasn't doable, we would have to come back another day. They did not meet that time, but got close. Though we would have been out sooner if Jeanne in Financing did not try to resell us all of the same things that we declined with Zach, plus some extras. I do appreciate their working quickly to get us out on a Saturday night, but did not love the back and forth where we talked to Zach and Zach talked to his boss and came back with another offer. And please, I've been driving since before Zach was born, of course there is markup on the car!

    First Rate Auto - autorepair - Updated May 2026

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