I've brought two vehicles here, for multiple issues. Quick service every time. Transparent,…read morereasonably priced. High level of customer service. I recommend First Rate across the board.

I brought my car to First Rate after my check engine light turned on. The team was extremely…read moreknowledgeable and efficient, took the time to explain what needed to be done, and provided transparent estimates. I highly recommend First Rate to anyone looking for reliable and quality service!

First off, read the reviews on Google! 50+ reviews, all 5 stars!…read more After having our vehicles serviced at both good and bad places around Milwaukee, I was in a crunch and needed something done asap. I called here and he got me right in, and within an hour and 15 minutes he was done with a job that could've taken a normal mechanic 2-3 hours, and it was done perfectly. He took the time afterwards to explain to me some different things to keep an eye out with my vehicle, and also certain maintenance that needs to be kept up that I may have not been used to with my previous vehicle. All that to be said, he was super nice, but all in all a fantastic person and mechanic. I will never take my vehicles anywhere else, not even the dealership!

HIGHLY recommend this dealership! My salesperson and the sales manager were both extremely helpful…read moreand made the process as smooth as it could possibly be. I will definitely recommend this place to family and friends and buy from them again in future!

Bought my car here and was happy with the purchase, except for the fact that after agreeing on the…read morecar it took a long time for finance department to be ready to meet with us. Sales team was great, but the finance took forever to be ready for us to come to their office. By a long time, I mean to say we were there from 4 pm until after they were closing... which felt like forever with a one year old in tow (especially messing up meal/bedtime). If they were closer, we probably would have come back the next day to finish the purchase. We selected this dealer to get a Costco discount, and because they were able to find the model, trim and color of our choice much sooner than other dealers in the region. FAst forward to the first service with them (complimentary oil)... they kept telling me to wait until the light went on and then, as soon as the light went on there was a 10 day wait to get it serviced. So I came for their "fast lane" non-appointment time slot. I was told be there first thing in the morning. Well, at 7:05 am, it was a two hour wait. The first 45 minutes of the wait they had my car RUNNING in the waiting zone, wasting gas. It was really frustrating. They called for a survey three times and even emailed me. I did give them feedback via their phone survey, with a lady who sounded like she worked onsite. Hopefully, they fix their waiting protocols.

great customer service from Micheal mayweather and Bernardo and good experience on purchasing…read morevehicles and financing of the whole walk through process was great and knowledgable . I highly recommend these good people and for future reference I will be back shortly .

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the…read moredealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and Matt Kiscellus, the manager, about potential issues with the control arms and/or ball joints. Matt assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn't covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs -- two ball joints, one control arm, and new suspension springs -- and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car "drivable," and are now calling this offer a "good Samaritan" gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won't be returning.

I would be lying if I said that they just fix your car, they will happily go the extra step to…read moreensure quality customer service. Taken my car here for going on four years and not once did they fail to deliver within a reasonable price, and I grew up in a shop! My 2 cents- *Turn around time is quick *Customer service from Dennis and Matt and the techs is great *Prices are fair, labor and parts *Shop is clean and highly organized What stands out most is they stand behind their work, any mistake is addressed promptly and thoroughly with customer in mind.

I took my car here for YEARS - especially once my car was out of warranty, I really trusted that…read morethey would be honest with what I needed to have done with my car. There is not much of a waiting area so when I'd get my oil changed, I would walk down to Valentine for an hour and then they'd call when it was ready for pick up. Such kind, friendly service!

First class experience. Car was detailed with no issues. Great price with exceptional service…read more Carfax was available so history was fully disclosed. Price and terms fully disclosed so no surprises. Good people.

I bought my car in January and I couldn't have been happier with my experience. I worked directly…read morewith Eric and Nick, and I got a great car. The quality is fantastic, and it has all the features I needed and wanted and for a really great price. I have not fantastic credit and they were able to get a lender to work with me, and I didn't get a crazy great interest rate but I got the financing and that's what's important. The blower went out on my car 2 weeks after I bought it and Nick replaced it free of charge, no questions asked, no problems whatsoever and my car works fantastic. I would buy from them again, hands down..

Date of visit: December 27, 2025…read more We stopped here mostly on a whim, not expecting to buy a car as the last Mazda lot we perused didn't have anything that we would consider for less than $40K. Since it was on the way back to the freeway anyway, we didn't think it hurt to stop in quickly. Our salesperson was Zach, who was very young and frankly, we had to guide through much of the process. My husband told him what he was looking for and Zach located a CX-5 and brought it out and my husband loved it. Having already done his research on the car, he was okay with moving ahead if we could agree on a price. During the test drive, Zach had told us that they were really motivated to sell since it was so close to the end of the year but when it came time for price, he told us there was no markup on the car. If that was really true, why do we even have to talk about price? We went through a couple rounds of negotiations (it really felt like my own personal version of "Deal or No Deal," minus the ladies) and finally came to a price that was close enough to what we would have gotten through Costco Auto, but not before they tried to push the various protection plans on us and some inconsistencies in the financing percentage. As we really were not expecting to buy a car, we explained that we had a party to attend and we needed to be out in about 75 minutes. If that wasn't doable, we would have to come back another day. They did not meet that time, but got close. Though we would have been out sooner if Jeanne in Financing did not try to resell us all of the same things that we declined with Zach, plus some extras. I do appreciate their working quickly to get us out on a Saturday night, but did not love the back and forth where we talked to Zach and Zach talked to his boss and came back with another offer. And please, I've been driving since before Zach was born, of course there is markup on the car!

Had a great experience at this Mazda dealership, and bought my first car here. Staff was friendly,…read moreknowledgeable and willing to negotiate. I would recommend!

This place is the absolute bestest place to get cars. Not the big gay like other car dealerships…read more The owner and his son are the bomb.com. Totally radical and the cars are completely beast.

From the owner: used trucks and vans 4 wheel driveread more

My wife and I just bought a used Toyota Sienna from EZ MotorCars…read more They break the mold when it comes to the typical used-car dealer: No high-pressure selling. No fake sense of urgency (eg., "hurry, this deal won't be here tomorrow!"). The salesman was clearly knowledgeable about the van, but not pushy. As we drove away in our new (to us) car, we were very satisfied with the price, and with the folks we dealt with at this location. We would definitely buy from them again.

I hate buying a car due to the usual smarmy sales people that you have to deal with. I stumbled…read moreupon EZ Motorcars in West Allis and I couldn't be happier! Rob was kind, friendly and normal! There was no pressure and the whole purchasing and trade in process went quickly and smoothly. When I have to purchase my next car, EZ Motorcars will be my first stop. THANK YOU!