Summary:
Very unprofessional: He did not finish the job properly and when asked to fix the issues he asked me to bring the car back multiple times, only to text me at the last minute asking to reschedule over and over again, hoping I would get tired of this and let things go.
Full disclosure:
The past year in April I brought my new to me Range Rover to Eddy to have the roof wrapped, since the clear coat was starting to peel. He did a decent job, even though he left a couple of bubbles on the rear section of the roof and on the top of the tailgate. He offered to fix them, but since the car was my new daily driver and the defect was not that visible I opted to keep it that way.
Fast forward one year and the wrap on the roof started cracking everywhere. Since he originally told me that the wrap would last at least 3 to 5 years I contacted him back in May, showing him pictures of the roof and asking whether he offered a warranty on his work. He confirmed immediately that he would cover the roof again under warranty and we scheduled an appointment. Since in the meanwhile also the paint on the hood of the car had started to fade pretty bad, I also asked him to wrap the hood. Of course this was a new job and he gave me a new estimate for the work. He also offered to do a full wrap of the car at a very attractive price, however I politely declined since that was not an expense I had planned for.
After having to reschedule the appointment because he didn't have any film available to do the work, I finally drop the car at his shop on a Saturday morning. While he originally told me he would have done it within the day, he texts me in the afternoon saying he would need more time. That was not a big problem so I agreed to leave the car over for the weekend.
The following Monday afternoon he texts me confirming the car was ready and that I could pick it up anytime.
When I went to pick up the car he was not at the shop, but only his assistant was there. I inspected the car and I found the work to be unacceptable:
- The portion of the roof where the film was cracking had been wrapped in a different material from the rest, so that roughly half of the roof now has a different finish than the second half. While I could have accepted if the whole roof had been re-done in a slightly different material (given the original one did not hold up well) I definitely could not accept something that looked "patched up"
- The warp that he applied on the hood showed a bad wrinkle in the middle, and was not even covering the whole hood! A large corner on the passenger side, close to the 'A' pillar had not been wrapped at all, and a poor choice of color for the wrap made the problem even more visible.
Since I needed the car I picked it up, but I did not pay and I asked to speak with Eddy the following day.
The next day I drove back to the shop and I confronted Eddy about the issues with the job and how I found it unacceptable. He tried to justify himself finding excuses, also trying to take his word back about having the roof fixed under warranty, by saying that "he was trying to help me out and he could have told me that he didn't offer any warranty". I answered saying that I don't need his help and I didn't even ever asked for it: all I asked for was a properly done job.
Ultimately he agreed in re-doing the work again, but at my request of choosing the film for the wrap, he replied that he didn't have any samples to show me and he offered to have some samples shipped at my address. I reluctantly agreed and I gave him my address to have the samples shipped at my place.
After one week I did not receive anything so I reached out to him again. This time he promised he would get the samples and I would be able to choose them the following week. Since then, I've been trying to schedule an appointment several times and each time he would text me or call me on the very day of the appointment, each time with a new excuse as to why he had to postpone my appointment again.
Now, over one month later and tired of being jerked around accommodating these lies and unacceptable behavior I am writing this review, hoping it will help people to save their time and money and stay away from Eddy and his highly unprofessional business ethics. read more