After much research, and many locals recommending 'Auto Servicio Johnny' to work on my 2004 Suburban, I took my Suburban in for some serious work on a coolant problem. It also had a bad oil leak problem. I was happy to see so many Chevys being worked on in their work bays. This was October 2019.
I picked it up 2 weeks later (Lifters/Camshaft/Oil Pan) and it seemed to run like a charm. After a week in Ensenada, the 'old' knock was back and I had to take it in for a 2nd time, argh!
One week later it was ready for pickup and I drove it back to Los Angeles and I thought it was fixed. Alas, no knock anymore but the coolant is still leaking.
I have spoken to Johnny on the phone and he has assured me that I have at least a 9-12mo month guarantee, so I am planning to head down next week to have them give it another go. It's a father-son business and they have a very well-run shop; and I do appreciate their care and attentiveness. I am just very nervous that I spent over $2k and they haven't been able to completely resolve my issues. I will come back to this review and write what happens on this next visit. It'll either go from 4 stars to 5 stars- depending on results... Fingers-crossed!
Update:
Early March 2020. We finally found the time to return to AutoServicio Johnny's. Johnny & his guys took another deep look again under the hood. It seems that my coolant problem will never be fixed unless I replace the engine. Bummer, but livable; I just have to be vigilant with watching the coolant levels every few gas fill-ups.
The knocking noise still happens occasionally (not consistent), but they did look to see if they could locate why. It still comes and goes. If it gets worse I will take it down to them again, because at the moment it is infrequent. I do have 193k miles on this Suburban but it really does serve as our workhorse and I would like to keep it going!
While checking out the old coolant issues/engine knock again, I also had them replace the fuel pump, headlight bulb, and a ticking noise coming from the dashboard (A/C actuator). They fixed all those issues easily and at a good rate.
I do like their customer service, and they have stood behind their work each time I show up at their doorstep. I've never felt they were dismissive -of me or my persistent questions. Hope to try their work in the future on our other vehicles. As long as their pricing remains competitive, and they stay as supportive as they have been in the past, I will return! read more
