I wish I'd listened to the bad reviews. I wish so badly…read more
I've been calm and even tempered with them, I still don't have the title for my truck, and now I'm finally writing this review because the guy **hung up** the phone on me when I asked, now a month later, how to finally get the title.
So, my experience:
They priced a truck at one price. When I came in they raised the price $2k, said it was a clerical error that it was ever priced lower. My wife and I walk out of the building to chat about the deal, and he comes chasing us out, "oh, we can actually honor our pricing". Shoulda passed. But they seemed so, nice, and so honest.
It's a diesel with high miles, but I'm already in an extra $4k fixing issues with this truck, and have a few thousand dollars yet to go. But it looked so clean underneath and under the hood when I had it checked out...
Then they've been stringing me along about getting me the license plates. They've told me several times when I'll get the plates, or "they have the plates", or "they'll go get the plates from their guys", or "they're already in the mail", and of course, they came weeks later. When I said, "this is frustrating they take so long", he **threatened**, "well do you want your plates or not?". I kept my cool, and was able to calm him back down but only just.There are two main guys there, they've both treated me like this. With calm perseverance over a couple weeks, I was able to receive the plates a couple days before my temp permit expired.
So, plates just arrived, a month later. They told me when I bought the truck that they'd send me the title when I got the plates. Nope. I called them just now and asked how to get the title. He says, "oh that'll be 10 more days". I say, tamping down my frustration, "that's too bad, you should consider hiring a title/registration company that can do these things on time."
He hung up on me.
I have this all documented, so I'll look forward to hearing if they attempt to refute anything I'm saying.
