Serviced my F150 to include an oil change and tire repair a few days ago. Easy appointment scheduling, outstanding service and communication between the Service Department and the customer. Efficient, expedient and well experienced staff at this AutoNation Ford dealer. read more

Complaint Description: Dear AutoNation, I am filing this formal complaint against AutoNation Ford Miami due to your gross operational incompetence, deceptive billing practices, and complete disregard for customer care. Recently (August 5, 2026), AutoNation Ford Miami processed and shipped an incomplete parts order to my collision repair facility, yet billed them for the full, complete order amount. Because AutoNation failed to supply the necessary parts they charged for, my collision center was unable to finish repairing my vehicle prior to the weekend. As a direct result of AutoNation's administrative error and shipping negligence, I am now forced to shoulder three additional days of unexpected rental car expenses over the weekend. AutoNation's failure to do their job correctly has resulted in direct financial damages to me. Compounding this issue is AutoNation Ford Miami's appalling customer service framework, specifically a representative named Frank. When attempting to resolve this matter, I was forced to call repeatedly, only to be subjected to perpetual hold times exceeding 20+ minutes per call. This is not an accident--I feel it is a deliberate tactic utilized by this dealership to frustrate customers, exhaust their time, and discourage them from holding the company accountable for its mistakes. Desired Resolution: I expect AutoNation Ford Miami to take immediate responsibility for their error. I am demanding full financial reimbursement for the three extra days of rental car costs that I incurred solely because of their incomplete parts shipment and billing failure. Furthermore, management needs to address their internal parts-checking protocol, 3rd party delivery provider(s), and the deliberate stonewalling of customers via unending phone holds. read more

After searching for a vehicle for almost two years and visiting multiple dealerships, I can confidently say that my experience with AutoNation ford Miami was the one that finally kind of restored my trust in the car buying process. Luis went above and beyond to make sure everything was handled properly. He found me the exact vehicle I wanted even though it wasn't available at their location and secured an even better one from another dealership. He ensured the vehicle was delivered in a timely manner and stayed involved throughout the entire process. I was a tough cookie to deal with after dealing with some non transparent dealerships, including AutoNation Ford Bradenton. I had my guard up and gave no room for mistakes, lack of transparency, or additional add ons. I truly appreciated how Luis understood that and didn't waste my time. He also acted as a third eye, carefully reviewing the documents and making sure everything was complete and accurate. That level of attention to detail gave me peace of mind. If you're looking for a dealership that values professionalism. I highly recommend the AutoNation Miami team, especially Luis. Please avoid the Bradenton location. Thank you, to this team finally making this happen. Tips: - Avoid add ons - Make sure to get everything in writing or email.ex: vehicle delivery date. - review all contract carefully. - Check all documentation spellin, address. read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

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This has been the most disappointing experience I've ever had with a service center. If I could leave negative stars, I would. This location has repeatedly wasted my time and shown a complete lack of consideration for customers. Today, I had a 6:00 PM appointment for an oil change and tire rotation. When scheduling online, I clearly selected that I would be waiting for my vehicle. I drove all the way from Davie to make my appointment, only to be told by the service writers that they could not perform the service unless I dropped off my vehicle. If that was the case, why wasn't I contacted beforehand? I had to leave work early and spend nearly an hour driving there, only to be turned away. This is unacceptable--especially since my vehicle is my only means of transportation. This wasn't my first disappointing experience with this dealership. I previously scheduled three separate appointments to have a recall repaired, only to be told each time that the dealer did not have the necessary tool. This issue has been ongoing since 2022. Rather than notifying me in advance, the dealership allowed me to waste time traveling there repeatedly. What makes this worse is that I purchased my vehicle from this same location and had trusted them to provide quality service, as I've done with all of my past Fords. Unfortunately, this experience has completely destroyed my confidence in their service department. The recall in question was a safety issue, and the lack of urgency put my family at risk. I even had to rent a vehicle on multiple occasions because I didn't feel safe driving mine. Despite being assured over the phone that the necessary tools were available, I was once again told upon arrival that they were not. I ultimately had the recall fixed at another dealership without any issue. AutoNation has failed to take responsibility for their mistakes and has shown little regard for customer safety or satisfaction. This will be the last time I do business with this service center, and I will continue to share my experience to help others avoid going through the same frustration. read more

We bought a Bronco Heritage from AutoNation Miami, and the finance manager (Hector) told us that two add-on coverages, appearance protection and vehicle protection were "free." When we got home and manually calculated everything, we discovered they had actually charged us for them. When we called Hector, he told us we could cancel them with our first payment the following month. But when we tried to cancel, the dealership told us these products were not cancelable. This is outright dishonesty -- we were lied to in person, then misled again over the phone. It feels like a scam, and we strongly recommend staying away from this place. Do yourself a favor and take your business to a dealership that values honesty and transparency. read more

I've been servicing my 2014 Ford F-150 Raptor at AutoNation Ford Miami for the past 10 years. My family and I have also purchased several vehicles from this dealership over the years, and until recently, I've always been satisfied with the service. Unfortunately, my recent experience with service advisor Orlando has been extremely disappointing. I contacted him multiple times about a repair I needed to complete before my extended warranty expired. He assured me on several occasions that he would call me back, but those calls never came. I reached out several times to remind him of my situation, stressing that the warranty deadline was approaching. My last visit here, I had a small problem that I chose not to disclose publicly and never left feedback about. I gave the benefit of the doubt then, but this most recent interaction crossed the line. After sending him a final message asking if he was simply too busy to call me so we could arrange an appointment, his only reply via text was, "Yes, I'm very busy." This kind of short, dismissive response, combined with the lack of follow-up, is unacceptable--especially considering my loyalty to this dealership for over a decade. I understand service advisors can be busy, but ignoring a time-sensitive warranty repair and brushing off a long-time customer with a cold reply is not acceptable. I've always believed in giving businesses a fair chance, but this experience has made me decide to take my business to Palmetto Ford instead. I hope AutoNation Ford Miami takes this feedback seriously, as customer service is the foundation of long-term relationships, and after 10 years of loyalty, I expected better. read more

I bought a BMW I 8 last November should of walked away from that deal because the Manger was the worst I have ever dealt with .. Well present day I was going to trade the I8 in on a new vette only to find out that the car's odometer had a potential rollback!!! WTF 18,000 was recorded diff in a moths period. To top it off the car had been involved in an accident..... This place is operating as an Auto nation but under it all they are no better than a buy here pay here sketchy operation How does a reputable dealer allow this to happen well Auto Nation Ford in Miami would'nt be able to answer this because they are clearly not... Court case to follow we shall see. read more

Not a great experience. I had to return my car 1 day after receiving it, because the repair was done incorrectly, plus the car started to leak oil. After days of going back and forth they agreed to repair at no cost. Since the repair was done incorrectly they agreed to pay for the rental. Which they renig when I returned the rental.not a great experience. read more

Not very honest in what they promise. And ill start by saying i understand i should have made sure i got it in writing, which i didn't. So when i leased a car i made sure i asked for the maintenance plan, amongst other things. When i took my car to another dealer closer to my house i got charged so i called the dealer and they told me it was included but had to be with another autonation. So next time i drove to an autonation drealer closer to my house and again they said it wasnt included. So i called again to which now they said i never purchased it. Needless to say i checked and true there is no paperwork showing that i did. But i know what was promised. This was the second car i nought with them and drove more than 10 miles to them when there ate other options .i will not go back there again read more

We had a great experience here when we recently bought a truck! Stan the man helped us and would recommend asking for him because he surely is the man! Calling us on a regular basis after to check up on us and the car & he even sent us a Christmas card in the mail. You don't find a lot of people like that anymore. So blessed! read more

A very special thank you to our sales consultant Bryan for helping us find an amazing car that fits our family and needs and our budget. Was recommended by a family friend and did not disappoint at all thank you for the good deals and special treatment will be coming back in the future and we will recommend Bryan to our family and friends such and educated and patient gentleman. the best!!! Thank you!!!! read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

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I left a bad review on this place years ago on Google and guess what, It's still trash. And now they've added an accolade to the list: scammers. The motor on the driver side window of my ford mustang is no longer working. Now im no mechanic, but even with my little bit of hands on experience, i know that this is something that can be done in one day, and shouldn't cost an arm and a leg. These mother fuckers charged 950$ to replace ONE motor and it couldn't even be done that day. I obviously did not pay that and decided to do it myself. I asked for the part number and after searching it up, the part itself costs 90-130$ depending where you get it. And there are a bunch of YouTube videos under 20 mins that show how to change the motor. Taking the panel off alone only takes 2-5 minutes. Esta compania esta lleno de unos sin verguenzas. If youre gonna fuck people, have the courtesy to take them out to dinner first. read more

Since my purchase of my vehicle a certified used vehicle and their Platinum extended warranty I've had good experiences with them. Normally I'm very happy with their service but this last time was a nightmare, traumatic to be without a vehicle I brought them my car for an issue with the AC making a bubbling noise that can also be a fan pulley noise. The AC worked great but the noise was making me lose my marbles. I keep it at the 65 degrees and at the lowest fan speed. When you turn off the AC cool button the sound goes away. They turned it on at full blast and couldn't hear it. Dropped it off on May 23rd. May 25 the asked for an update no response June 5th asked for an update: they are unable to duplicate the noise probably because they turn it on at full blast. They will update me tomorrow June 6th I ask for an update when I do t hear from them. No response June 8 I send a text: no response June 9 I ask for an update. No response so I go in person. I get a response and say I'm here. They tell me the battery died. I buy a new one and drive it back to them so they can fix the issue that is still present. And now it has another sound. A high pitch sound AC related sound. June 12, 13, 14, 16, 19 I ask for an update. No response. They tell me by Friday they'll know. No response I call on 6/20 for an update, noise is still there they can't figure it out. 6/23 ask for an update, no response 6/30 ask for an update, they said not yet. 7/4 update? Not open today. 7/6 picked it up. Had to change the battery again and the sound was gone but came back so now I'm convinced it could be a power regulator or something. Something covered under my plan and something they should have figured out. This should have been taken care of. My battery shouldn't have died. Then my battery died again. Now I have to do all these things and now I'm finally outside of my warranty. Would I take it back even if the GM called me to apologize? Or even accept an apology for being without a vehicle for so long? Absolutely not! Because it would take 2 months to get my car back and they would never call me to update me or call when they say they would and what they have there is an epidemic of epic proportions with the lack of professionalism that is evident in the demeanor and an evident lack of mechanical staff. I imagine they take in more vehicles than they can fix. Do I recommend Auto nation Ford after the pandemic? Not unless they made some serious changes. read more

I just recently purchased a 2024 Ford F150 STX from Moe and if you want a clean and great experience then Moe is your guy. Very humble and down to earth. He will go above and beyond to get your vehicle. He brought mine all the way from St. Petersburg. I'm very happy with my purchase. Thank you Moe!!!! read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

Awful place to visit. Gridlocked by heavy traffic all around it. Almost no customer parking spaces. No places to turn around in lot - Many barricades and closed gates - very strange arrangement for what should be prime business hours on Saturday afternoon. Lot jammed full with unsold cars, but no place for customers to park, no customers around, and customer service non-existent. Not sure how this place stays in business. Drove down from Palm Beach County to look at a specific car but could not find the car or any salesperson to help me. Big waste of time - will never go there again. read more

Please, do not waste your time at this place, the service adviser was no help. Then the service advisers' boss was no help too, I have this credit card line called "dignify" and I was at this dealership service department for an oil change and I wanted to make my payment with that credit card. And pretty much they wasted about 30 minutes to almost an hour of my time just to tell me that I would have to wait until They come back when their lunch break is over cause they were going to take their lunch break when they seen that I didn't wanna pay cash (cause I wanted to use my dignify credit card). Not sure what this dealership is trying to do with customers but This Is Not how to handle a situation. Don't Waste Your Time. read more

Do not buy GAP insurance from Auto nation Miami lakes. Crooks. . warning you. Pay off your car early they suppose to refund you, the rest of your money. They will give you a phone number to call in Texas. Employees will pick up and put you on hold listen to their commercials nerve answer . read more

Everyone who owns a Ford and needs parts and the best service in the world should go to AutoNation Ford Miami. Everyone who works there is friendly, polite and helpful. If I could rate this company 10 stars, I would. The parking lot is easy to get into and the customer waiting area is nice and clean. We have never been to a better Ford dealership than AutoNation Ford Miami located at 16800 NW 57th Avenue, Miami 33025. Thank you Arnaldo Delgado for all your help. You will never be forgotten. read more

This dealership not only dropped the ball on financing, causing me to have to reapply almost 1 month into having the vehicle, I am also going on two full months with a temp tag. This tag expires tomorrow and even after emailing them numerous times, I am left with a vehicle I won't be able to drive after tomorrow unless I want to risk getting tickets. I've been more than patient in leaving my reviews on this establishment but 60+ days is sufficient time to fix what they haven't done and I am left with a car I can't drive. Not only have I contacted my sales rep, I've emailed multiple associates all the way up to Mr. Suarez, the "General Manager." If they can't help me after all this time, I am more than certain the next step will be an attorney as I'd rather pay an attorney out the nose than to let this shady dealership do this to more buyers. read more

I purchased a custom F250 last year. The truck cost over $100,000 Service was terrible after purchase. Now I have a question regarding the $3k extended warranty. I paid for and no one answers my calls. Whoever says that the service department is the best must be getting paid to say that.. read more

Made an online appointment; arrived an hour early. No real greeting when you get there so it's up to you to figure out where to go to let someone know you're there...which is the Cashier. So I opted to leave my vehicle and return since nothing seemed to move fast here. I was left to call to get updates; no one called. Six hours later, I come back same thing, no one greets you. I ask some of the Service Department folks if the attendant I was working with was still there. It took me asking twice to get someone to contact him. He took an hour to get back to the Center. Mind you he was the only Service personnel that could deal with our vehicle fleet. ZERO for Customer Service AutoNation Ford. Never coming back! read more

Trust me when I say that the auction has far superior vehicles than AutoNation Ford Miami. I purchased a car from the auction in 2013, which performs significantly better than vehicles purchased here. Buying a car submerged for five years has far better odds than the ones from AutoNation Ford Miami. They sold me a 2016 Nissan Maxima Platinum, which started giving me problems that same day. I told Xavier about it he told me he would speak to a manager. After realizing that he was manipulating my emotions, I drove there on September 26, 2022, a week later, to speak with a manager. It was said that the car had 2000 fewer miles than it did. I brought it up to Julio Roman, who said it was not a huge concern since it was not 10,000 miles over the quoted mileage. General Manager Sergio Suarez insisted that the advertised mileage was a mistake. When I picked up the car 2 weeks after being told to leave it for them to fix it, I discovered that the issues had never been resolved. They don't give a D*** that the car poses a risk to life. After the car was dropped off on 11/10/2022, it stay with them for 7 whole weeks. After I picked it up on Ney Year's Eve, I had to take it back to them on 01/07/20233. The car is still in their possession as we speak. BY THE, WAY I NEVER HAD A RENTAL SO I WAS PAYING UBER $100/DAY TO GO TO WORK. SOMETIMES MY FRIENDS WOULD LET ME USE THEIR CAR OR CATCH A RIDE. I ONLY GOT A RENTAL LAST WEEK BECAUSE I EMAILED THE VICE PRESIDENT. They are morally deficient Headquarters as well. -- read more

They will get you what you want the same day, good or bad they let my wife and I hang with a car months never fix the real problem. For my wife birthday I went and upgraded her car to a Range Rover evoque..... I did 4 days before her birthday. 2days later I had to drive the car to the dealership cause the engine light was on the salesman told me it's because they putted the wrong gas in the car, when he ask they guy that went to put gas in the car he said he don't remember what gas he putted, but it was supposed to be 93..... the driver seat won't move for a whole 2-3 hours turn to a whole day later on. On the 6th day of the car purchase while we were away in vacay my father call us the car overheated with him..... it was big deal for us to get the car tow had to call cooperate managers after managers. When I get back in town the give us a rental kept the car for a whole week.......then we get the car a week after breaks, seat,engine light nothing works in the car.... They sent me to another dealer a 1hour away of course it was a wrong dealer. They sent me to Mercedes Benz while I have a Land Rover....... Had to be on the phone again with cooperate again, kept the car for 2 week the only thing that was done in the car is the seat.... I almost forget that day my wife drove the car to Land Rover to do a check up of course we pay for that.... When I took the paper to the dealer where I purchased the car, the guy said remember the probably trying to sell you bullsh*t. Understandable but a car than less than two months, I need turn up, breaks, tires.... They did change the radiator too (that was a rare case for Land Rover) from what they said. The chair is good now I had to fix everything else out of pocket. Cause the 3 months warranty was a scam. Please take your sweet time before singing up the paper work special on luxury cars, cause 2 years before the Range Rover we had purchased a Honda Accord from the same dealer we didn't get all these Issue read more

STAY AWAY!!! We purchased a car there in August. The car has been in the shop for almost 2 month. They will not help you in anyway!!!! What a waste of money. Do not shop here. Go to a reputable dealership. What a disgrace!! Management is a joke!! read more

This place is terrible! I cannot even believe they are open to service customers when all they do is push you away when you need help. I purchased 2 cars there 3 weeks ago and have had issues with my brakes on one of the cars since. "Parts are being ordered" and now it's not a guarantee they can "fix it" as they have to recheck if it's the brakes after all. I went for a second opinion at another dealer which indeed the car is not up to par. Yellow and red flags everywhere on the inspection list. It should have not been in the lot to be sold to begin with. Now, the manager sends me to voicemail every time, it's either never in or on another call. So what needs to happen next? That God forbid my brakes give out and now someone needs to come help me? Stay away from this place! read more

This Ford dealer's service department is the best, hands down! The service is top notch, and by professionals but their customer service is unbeatable. Last time I went I dealt with a sweet front desk lady (I wish I would've gotten her name), and with Arnold from the service department. Arnold took my work schedule into consideration and was able to accommodate what would have been a 2 day job (due to a delay) and made a few calls and got it done in one day. Those employees who go the extra mile to accompany and help clients should be rewarded by their employer. I will happily continue to bring my vehicle here for service. It's a little far from me, but I don't mind driving to be met with excellence. read more

My nephew left his car for repair. With the tires being replaced and with work on something in the back of the car it was easily a $2000 dollar job! They rang up the bill! There were something like 8 to 10 add-ons he never agreed to! The bill was $4000! In this time of Covid this is criminal to do this to him when he was a fan of the place》not anymore. Avoid this place, zero stars. read more

Second time buying a car here and both times is been a nightmare . The latest thing they did was to sale me a car that had some features missing and promised me they would buy it for me . I bought a Cadillac and u can tell they are not cheap at all so the less they could do is to keep their word and buy it. Trhee months after, I'm still waiting for them and now they don't even answer my messages. I pay too much for my car to have it this way and I feel robbed . You can do better . Somebody needs to take care of this customer service BS. read more

Don't walk! RUN!! Don't ever go to this place!! I brought my car in for an oil change and wheel alignment and they wanted to charge me $80 more then what I usually pay I gave them a coupon I had and he didn't even use it and adjusted the price to $99.00 instead of $140. I decided to save time I will go for it anyways, the person that took care of me is Manny. He gave me the car back with a ton of noises I didn't have before and the car literally felt unsafe to drive. When I asked to come back to see it they had me come on Friday as an appointment and when I got there they said they don't have time to look at my car until Monday! No announcement nothing to just leave my car and as we needed the car we said in that case if you can't see it till Monday we can bring it to you Monday. And they said if you bring it Monday it will be seen maybe Tuesday. I don't think they understand the concept of an appointment. They are crooks and dishonest!! I should have never gone to this place! They should not be allowed to operate and should be SHUT DOWN!! Called to speak to many again or supervisor and nobody was able to get on phone with me. Nobody called me back! read more

Waiting 7 hours for a quote on a tailgate handle installed. Cost me $300 for a day of work. Then I found the metal handle for $24 (original was cheap plastic) on amazon. Guess I have to learn to install it myself. Unreliable service department. Not good. Will not buy from them again I would give them zero stars but it isnt allowed Day 2 no estimate read more

Auto Nation Ford Personnel was most helpful on 6-23-20 in honoring the agreement for my the purchase of our Ford Explorer 2020. Mr. Hector Abeilaras, General Mgr assisted us in the completion of the contract as well as Mr. Mathew Drew, CFS manager in all that was pertinent to us. Mr. Armando Ibáñez , another GM was also caring and took the time to offer his support as well . Thank you Auto Nation Ford & Nicky, at Customer Relations for providing exemplary customer support and follow up in order for us to enjoy this vehicle fully . Norma Sánchez-Zick & Santina Sanchez read more

I have brand new 2022 ford mustang gt, i dropped my car off in the morning for service and they said they will let me know by the end of the day for the diagnosis and i tried calling them throughout the day and got no answer and only hang ups, i call the next day the same thing happened and they finally answer my call and say it will take 7 days for them to start working on the car and we cannot give you a loaner until we start working on it. customer service is beyond garbage they will leave you clueless. i can't even get a hold to a manager don't recommend this dealership whatsover. they claim to have the best service but cannot provide you with one, it's a complete joke. read more

When I first moved to Miami and was looking for a car, I went to Maroone since I would hear their car advertisements and their jingles at least 3 times per hour on the radio. I didn't realize that just because they have an advertising budget, that doesn't mean they're any good. Before I was able to try a vehicle, they took and kept my drivers' license. No big deal there, that's probably pretty standard. However, before they would talk price after the test drive, they asked for a $1,000 check in "good faith" that I'd buy the vehicle if they could make me a deal I was happy with. I liked the car, didn't have time to play, so I gave them the check...Well, they couldn't make a deal I was happy with, but it was like pulling teeth to get the check and my drivers' license back. I was literally ready to call the police at one point because they wouldn't simply give me my license and check back so I could leave. Several months later I was hit by another motorist and needed some work done. My vehicle was a Ford at the time, so I took it to Maroone's body shop. Another mistake. They do have an Enterprise rent-a-car on site, which is nice (OK, I guess they can have the 1 star for that). However, my insurance only covers 1 month of rental car fees in the case of an accident. Maroone had my vehicle for nearly 7 weeks to replace a hood, fender and grille (no structural problems). That meant I'd have to pay an additional 3 weeks of rental charges myself unless the other driver's insurance was willing to pay it (of course they weren't as they felt 7 weeks was excessive, as did I). After I got it back from Maroone's body shop, the vehicle was never right and in the end I had to sell it. So in my experience at least, the salesmen at Maroone are shady, and their body shop doesn't have their customers' best interest in mind and isn't able to completely repair some problems, nor do they seem concerned about it. I had a friend who made the mistake of going to Maroone about 1 year later to shop for a car...The same techniques were used on her...They kept her license, tried to get a check from her before they'd talk, etc. etc. Stay away from this place, hopefully the other Maroone dealerships (since they're everywhere and have nearly every brand of vehicle) are better than this one. read more

Autonation Ford - Car Dealers Near Me - Miami Lakes, Florida

I had a great experience purchasing 2 cars here. Gloria my salesperson was super helpful and not pushy , i started buying one car and changed my mind and they were super accommodating. I drove off the lot and when i got home i changed my mind again . I went back the next morning and once again was greeted and quickly taken care of. Great service. I took off one star because for used cars they didn't seem to check thoroughly for things. I had to come back after leaving with my vehicle because they missed lights and 1-2 other things. Again they took care of me but it was worth noting read more

I bought my 2022 Ford King Ranch Tremor 92K in cash no financing I say that because I don't need $499.00. This 120 point inspection and dealer pre includes an oil change air in tires clean inside and out filters etc. luckily, I took the car to my mechanic to have it inspected and in doing so I realized my engine oil was literally BLACK but the computer was reset to 100% the is shady as all and bad business practice. the cabin filter air filters and fuel filters where visibility dirty. I WAS TOLD THEY WOULD BE CHANGED. I should have known when I picked up the truck and it's was full of lint and dust the rubber floor mats still had dusty foot prints. The rims even had break dust. I Have pics of the filters I will post. I feel like I got robbed totally played me like a fool. All I can say is beware of this dealer I will not do business with them again. Is just sad to take peoples money and not do the work. Mark read more

We purchased a vehicle at this dealership August 2023. It took us 4 hours to complete the purchase. While the gentlemen who helped us in finance was very professional and excellent, I cannot say the same for the Sales Manager Yusef. We got to the dealership at 6 pm and didn't leave until almost 10pm. While we were in finance around 9:20 pm Yusef came in and said he was leaving. He said he needed to go home. He didn't even stay to make sure there weren't any issues in finance. We wanted to go home too. We were there 4 hours. When we finally left we no sooner got on the Palmetto and got a flat tire. I immediately texted my sales person Bryan and he said I'm sorry, that stinks. The dealership is under construction and they are in the process of preparing to knock down a building down. There are screws and metal all over the parking lot. (see pictures). My husband was changing a tire on the Palmetto Expressway at 11 pm at night. We called the next morning and Yusef told my husband to come in right away and they would take care of the tire. Our salesman took our car over to service and asked us to wait in service. We also told the salesman Bryan that our car was flithy and it was not cleaned before we left with it. He said he would take care of it. About an hour and a half later waiting in Service I went to find our salesman and asked how long is this going to take. He said he didn't know he would check. Our car wasn't in taken in to the garage yet. He told us service is "backed up". Yusef told us to come right in. We waited another hour and then I texted the salesman again. He came back to service to check. He said they were taking it in now. Service advised that the tire couldn't be repaired and we needed a new tire. Bryan said he needed to get authorization from Yusef. We waited another 45 minutes and no Bryan. We texted again. He texted that it was raining and that's why he didn't come back. End result we were at service for 4 hours, they didn't put our vehicle in for detail while we waited for the car to be taken in to service and afterward Bryan said it is raining, detail isn't open but did we want to wait. I said absolutely not that this car should have gone to detail when we were waiting to be taken in service. End result we were there an additional 4 hours before leaving with the new tire. At no point did our salesman offer us water and Yusef the sales manager never came over to see us in service to see how things were going. Not a bottle of water, not an offer of a free oil change. We paid $50 to get the car detailed ourselves and get the plastic removed fro the windows. I've attached pictures of the text message with our salesman along with pictures of screws and metals in the parking lot. Lesson learned. We won't be buying from this dealership again and definitely won't be using their service department. read more

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Terrible experience. The salesperson was very rude (seemed bothered), very condescending, did not listen and pushed his own personal agenda the whole time. I definitely was offended by the #MAGA2020 and #Trump2020 slogans on his calendar which is inappropriate for a business to display political opinion in public view! Did not feel welcomed or like the employees are trying to help at all. No vending machines for the long wait customers have during the car buying process and the cafe closes early. Go to another dealership. read more

My vehicle has been serviced here for at least 5 years. The service used to be good, but has become dramatically worse over the past 2 years. I have had to switch service assistants a few times throughout the years because of poor service. However, there maybe one or two good service assistants left. The service technicians have stomped and left their dirty footprints into my mats on several occasions. Recently, the service technician left multiple dirty handprints on my door, so ENOUGH IS ENOUGH, and that's why I'm writing this review. read more

Autonation Ford - Dirty handprints on inside door panel from service technician - Car Dealers Near Me - Miami Lakes, Florida

UPDATE (11/2/2020 at 11AM): As requested by AutoNation Ford Miami, I called the GM at AutoNation Miami and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami read more

Beware of the abilities of AutoNation For. I went in for a recall on my F150 with no problems with the vehicle. When I left my rear view camaraderie was not working, auto theft system kept on going off and on and remote engine startup did not work. I took vehicle back and they could not figure out the problem or offer a resolution. AutoNation Fords, Orlando Martinez Rivas, service advisor was no help including his supervisor.I ended up having to take my vehicle to another mechanical shop as ND after intense trouble shooting they found a bad module. Once replace my vehicle wasback in the condition before AutoNation worked on vehicle. Do not take your vehicle for repairs at that location!!!!! read more