I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

My salesman, David Hantman was a good salesman. Always smiling, personable, good sense of humor…read moreand knowledgeable. He even helped me return my rental vehicle down the street and offered me something to drink at every opportunity. We test drove the vehicle before I bought it and he spent time helping me with my phone in connection to operating the screen inside the car. A very helpful person !

I hate writing bad reviews but we saved THOUSANDS going to another toyota dealership for a second…read moreopinion. We also got way more for our trade in elsewhere. Beware of added tinting fees, paint protection film, and appearance protection. We did not experience that at another Toyota. Otherwise, our sales representative was kind and not pushy.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I recently purchased a BMW 750i from this dealership and had it inspected within two days of…read morepurchase. The inspection identified mechanical issues including a leaking front axle, worn control arm bushings, and a misfire under acceleration. I returned to the dealership the same day to discuss these findings and was told their service department would follow up to schedule an inspection. My return window was extended to allow time for this. However, I did not receive follow-up within that timeframe. Because the vehicle required prompt mechanical attention to be safely and reliably driven, I proceeded with a second inspection and completed the necessary repairs through a BMW specialist, totaling just over $4,000. I attempted to resolve this directly with the dealership and through BBB before leaving this review, but no goodwill assistance was offered. I understand this was an as-is purchase, and the vehicle itself has been solid after repairs. However, I would have expected more timely follow-up and support given that these issues were identified immediately after purchase. Overall, a mixed experience--good car, but the post-sale communication and support did not meet expectations. Update 4/20/26: A service entry was added to my Carfax report on 4/8/26 indicating service performed by this dealership. I did not bring my vehicle to this dealership for service on that date. For context, the vehicle was serviced at a different facility (BMW dealer) on 4/6/26, and I have no record of any visit or service performed at AutoNation. I have submitted a data correction request to Carfax to have this entry reviewed and removed. This raises additional concerns regarding the accuracy of this dealership Update 4/27/2026: Carfax investigation found the service entry to be an error and was removed from the vehicles service history - again a concerning error from this dealership.

I would not recommend this place to anyone. I honestly don't know where to begin…read more We purchased our vehicle in April 2025. Initially, the buying experience was pleasant, and Andrew was helpful during the sale. Unfortunately, that is where the positive experience ended. Within 48 hours of my husband driving the car--who is a car enthusiast and has previously worked at a dealership--we noticed serious issues. The vehicle swayed stiffly over bumps and showed resistance while driving. Their service department could not diagnose the problem and insisted the car was "fine." After speaking with their lead mechanic, he agreed we should get a second opinion at a Mercedes-Benz dealership. Around the same time, we noticed the tires were wearing down abnormally fast. They measured an 8 at purchase and dropped to a 2 within two weeks. Mercedes-Benz diagnosed the issue within 30 minutes and confirmed the alignment was not within manufacturer specifications. AutoNation asked us to bring the vehicle back for alignment. I paid $280 for the Mercedes-Benz diagnostic, and AutoNation initially refused to reimburse us--despite recommending the second opinion. Only after repeated pushback did they refund the cost. Throughout this process, the sales manager went back and forth with my husband, adding unnecessary frustration. We later attempted to use the maintenance package purchased at the time of sale. My husband had to return twice because they did not have the correct part for my Mercedes-Benz, resulting in hours of waiting. This was dismissive and disrespectful of our time. After leaving an honest review, we were sent a cease-and-desist letter demanding it be removed. We missed one phone call from them, returned it, and never received a follow-up. I then emailed the general manager and received a call from the assistant manager. During that conversation, I expressed serious concerns about their inability to competently and timely service a Mercedes-Benz. I was told we could simply cancel our warranty and maintenance package and that they may not be able to service a Mercedes at all--despite having sold us those packages in the first place. While we kept the maintenance package, the real buyer-beware warning is the warranty they sell. When our engine fan and starter failed, both were clearly listed as covered. Yet the warranty company stated it was not a warranty at all, but a service contract--directly contradicting what AutoNation told us and what the paperwork states. We were told repairs would only require a $200 deductible. Instead, we paid $2,200 out of pocket and had to fight extensively for partial coverage. The $5,000 cost of this package is absolutely not worth it. Most concerning of all, when we recently scheduled another oil change included in our service package, my husband waited nearly 30 minutes only to be denied service entirely. He was told this was due to the negative review previously left. At no point were we informed that we would no longer be allowed to receive service. The interaction was demeaning, degrading, and handled with a smug lack of professionalism. This experience has shown a clear lack of accountability, transparency, and basic respect for customers. Buyer beware. Think very carefully before purchasing a vehicle, service package, or warranty from AutoNation.

I can't even begin to express my gratitude to the service team. I bought a Hyundai from Emich Kia,…read moredropped $16,000 cash, only to have the transmission blow out within 3 months. Emich was so incredibly unprofessional and gave me a "discount" that did not include any type of warranty. Hyundai took care of me and gave me a 1 yr, 12,000 mile warranty. Gideon and Gary went above and beyond for me and checked out all the recalls for my make and model on their own, to make sure I was 100% ready to go. They didn't have to go the extra mile, but I was so stressed, that they wanted to put in the extra effort to alleviate my stress and anxiety, which they did. Do not go to Emich Kia, when you can come here and get exceptional care and service. I'm a loyal customer for life!!

Completely awful people. Car was sold out from under me while I was waiting for paperwork to be…read moreprocured from finance. Manager refused to offer any deals I had made with the salesman after spending 2 days working it and coming to an agreement. Service people are nice enough.

Tony is the best. He stuck it through till the end. Mgmt was involved and they were amazing too…read more Yes, I would buy through EchoPark again, and yes I would recommend them.

They are a place you do not want to expect efficiency in buying a vehicle…read more Great for test driving, but extremely unprofessional to close deals. They sold a car I drove without waiting for my response, and now that I found another car, I have to be chasing them to close the deal. On a CASH purchase. They're immature and far away from being sales man professionals.

I love this place. I have purchased my last three vehicles with them. No pressure no willing and…read moredealing just the final price.

My daily driver (a 2002 Nissan Frontier with 233,438 miles) died. The engine seized and installing…read morea new/used engine is $6000 - $8000. Time for a new/used vehicle! Daunting! SUVs, Electrics, Used/New, trucks, cars .... I was overwhelmed, so a buddy suggested I contact Jon Kibble at Centennial Leasing. A few back-and-forth texts with Jon, I told him what choices I was considering, and he did the rest. Summary: Within a couple days, Jon found exactly what we wanted from Schomp Mazda. We took a test drive, and the next day signed the papers for our new Mazda SUV! PLUS, he found us a Mazda loyalty rebate (I've owned a Mazda RX-8 for 20 years)! I've owned over 20 vehicles in my 60+ years of life, and THIS was by FAR, the MOST EASY and comfortable buying experience! HIGHLY RECOMMENDED!!!!

Pretty cool you guys left grease all over my truck and then never returned my calls. There's black…read moregrease all over the handle got it all over my hands. It was on my steering wheel and on the front bumper. Looked under the truck and didn't look like you guys sprayed anything down after changing oil so thanks a lot for the mess in the wreck. I think I'm gonna go back to GMC

I don't normally write reviews but I felt like I had to in this case…read more The sales experience was nice enough as the pressure was low until we talked about service plans - seriously wanted to charge $4K to cover 24 months on a $8.6K purchase. Unfortunately, as it seems with any used car dealership, you have to question vehicles sold by them. This is DEFINITELY a place where pre-inspections are ABSOLUTELY NECESSARY! The following items were things they didn't address on a 2013 Outback in their 50-point safety inspection: - Put on brand new break pads, but on top of groved/rusted rotors so new breaks and rotors were still necessary. - Right control arm bushing was shot. - Right rear wheel bearing was shot. - Flood lights were shot. - Empty gas light lit up literally the moment I drove off the lot (that's just piss poor customer service). Not only that, but it took me over 2 weeks to obtain my copies of the digitally signed paperwork that they promised to have to me "later that day or tomorrow". So just be aware, they'll put on a good show of it by having something like brand new brakes on a Car Fax report, but they might literally be putting bandages on top of critical issues.

When a car dealer will not allow a potential buyer from out of state to have a sale vehicle…read moreinspected by an independent mechanic prior to purchase, I smell a rat.

Since purchasing the vehicle I've already invested over $1,600 in maintenance costs. Nothing…read morecovered by warranty I purchased. I've even had to replace the Battery. Did they even do an inspection? It's been 6 months. I am now experiencing a critical problem with the key not being recognized by the vehicle. This is ridiculous! The car didn't even have a front license plate holder, which is required by Colorado. Had to purchase that myself. At this time I'm disappointed in myself for not doing my due diligence on this company.

Getting my car serviced here (oil changes and tires) is pretty quick, even when it's pretty busy…read more The staff are friendly and seem to want to help you. I bought touch-up paint from the parts department and they had no problem taking my coupon for a discount on the price. A couple years ago, I bought two used vehicles from here and both experiences were fantastic. One of the cars, a 2007 Camry, did have a transmission issue and the transmission needed to be replaced though. I wasn't too happy and the dealership wasn't willing to help out with the cost. .

I was recently in to purchase a car. The overall experince hasn't been great. I live an hour away…read moreand have had to make three trips back to the dealiship and still have to make one more trip back. The reasons for returning really stem from the salesman who sold me the car, Mason. He didn't communicate well, or do the things he said would be done when I bought the car. It felt like a quick sale with no follow up, or care. After speaking with his manager (Misha) all issues have since been resolved or are on track to be resolved. I'm very happy with my new car, and my experience has been great with everyone else there. Kassandra Arriaga in finance, Jason at the service center, Tina in detailing, and Misha the sales manager. Although I'm happy things are being taken care of, 8+ hours in the car, 8+ hours waiting, and lots of gas waisted. I wouldn't recomend anyone to buy here.