Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Classic bait and switch scammer. Fees shown online were much lower than what they tried to charge…read moreme in person on a deal. They they pull the "not responsable for any errors online" line of garbage. If you want to get lied to and screwed around go buy a car from them They need to be accountable for what they have published online. I hope this is worth the $900.00 that was in question that just cost you this review. Manager was rude and not willing to help....THIS IS WHY PEOPLE HATE CAR DEALERS

I took my 2025 Sportage in for an oil change at 25,000 miles, no problems. Upon getting it back,…read morethere's a rattling grinding sound when I start the car. They assure me it's normal engine noises. I had our service tech look at it, the engine cover is missing and he said it's a timing chain problem, at 25,000 miles. Their tech who did the oil change completely screwed up the job and now they can't figure out how bad the damage is. The timing chain is toast, and they said they tried a "dry start", as in without oil. Now the engine is done and they don't know what to do. It went from a running car to junk. They can't even do a simple oil change right. Incompetent and useless.

Purchased 2 cars and sold one over the years. Love the atmosphere, culture and people as well as…read morechoices of used vehicles. As a matter fact, I just became an employee. Here goes nothing!

They lie and don't tell you everything you need to when you purchase vehicles. Make sure you do…read moreyour research before you buy anything. An they don't make repairs , they will say they did . An when you complain about it, they will say the manager isn't in and will call you back. An never call back, I recommend going elsewhere!

This is one of the worst BMW service department dealerships I have ever visit! I just moved to the…read morearea and decided to contact BMW of Columbus! I tired this dealership twice and decided to give them one more try like they say 3 strikes your out! BMW of Columbus was the only dealership that service this BMW since I been in the area! My service advisor Wesley informed me that a bolt was missing! I took my BMW to have my brake light reset and see what's going on with my engine light, radio and why the SOS light is on! I informed Wesley that I have an after market warranty and to give them a call! Wesley called the warranty company and they denied the claim for oil leaks and leaks from the radiator hose. Wesley called and gave me the information regarding the warranty company! I was charged $300.00 to look at things I didn't for and my brake light wasn't reset! Wesley informed the techs THINK it might need a modular for the radio but not sure! To sum it all up I still have no clue regarding radio the bolt thats missing or SOS light! Therefore I paid $300 for?

DO NOT GO HERE FOR SERVICE ON YOUR VEHICLE, YOU WILL GET RIPPED OFF!!!…read more 1.) I took my 2011 328i in for service and maintenance. Was quoted ~$500 to do a break fluid flush, Oil change and main/AC air filter change. This is already WAY overpriced but I guess price gouging is to be expected at a dealer. When I went to pick up my vehicle since they didn't have the parts to do my breaks (Thank God) they tried charging me $700. Once I asked them to explain why my bill was an extra $200 the service rep got real uncomfortable and started talking in circles and giving me obviously incorrect information. Needless to say the bill "magically" went back to $500 due to a "mistake" entered into the computer. 2.) I was quoted at ~$650 to replace my main drive belt tensioner pully assembly. Well, I said no thanks and did some research. I ended up purchasing the part online for $28 and the installation took less then 30 minutes which I speculate would have taken about 10 minutes for a professional mechanic. Charging $650 for this job is absolutely criminal. 3.) They quoted me at $1,500 to do all 4 rotors and break pads. While this maybe isn't criminal like the previous case and is at least somewhat comparable to a local shop it is still an asinine amount to pay as it probably takes them about 20 mins per wheel. Needless to say I purchased the parts myself and installed them for less than $500. Also it is very easy to install the break pad sensors and reset the warning light on the computer yourself, just google it. These people prey on rich BMW owners that do not want the hassle of doing things themselves or shopping around and do not even bother to look at their bill. If you care about your money either go to a local import shop or do it yourself. If its the worst case scenario and you must go here bring Vaseline it makes the inevitable penetration more comfortable and triple check your bill at the end.

Just got done with a routine oil change. I was worried it will take a long time since it's a…read moreSaturday but it wasn't a long wait at all. I was pleasantly surprised. I just waited in the lobby. They also had a strong wifi service that is free. The service advisor was Kerry Mclendon. He was very friendly and answered all my questions.

Took our vehicle in to get serviced…read more Had a vacuum leak somewhere and got new tires put on. They fixed the vacuum leak. Took the vehicle home and my wife calls me saying the vehicle won't start sometimes and I thought that was weird so I checked the battery. "Seems" as if someone loosened the connectors on the battery terminal. We never tampered or messed with the battery and never had that issue before. A few more miles down the road our TPMS light turned on. Magically after getting new tires put on our sensors went bad on the tires and had to get new ones installed (another $600). A week later our tire is losing air and they accused my wife of running over a nail. Turns out one of the stems was damaged and we had to come out of pocket for that as well. TLDR. Went there with one issue, came back with multiple more. One of them could've ended up being more expensive if they decided they weren't going to tell the truth and I didn't look at it first.

Not sure why the reviews on here do not match the great reviews on google, but I had no issues at…read moreall at this location. They were very efficient and helpful when I showed up for a service. The inspection video was super thorough and clear on all inspection points! They also didn't try to bs me into getting any unneeded maintenance done. In and out within 45 minutes. Will definitely be returning! Thanks!

It has been years since my review of Rivertown Ford and FINALLY the sudden downshifting has been…read moreacknowledged by Ford and a recall has been issued!!! I stand by my review and can truly say SHAME ON YOU RIVERTOWN FORD!!!! My truck would downshift and I almost had a head on collision - if you are traveling at 55 mph and the vehicle downshifts, you cannot complete your pass. It was terrifying when the downshifts happened. The picture shows the recall has been announced. PS-I now drive a Chevy Silverado

I waited a few months after purchasing my car to write a review just to be sure. So here it is…read more These folks are phenomenal. And I dealt with all of the departments. Now I cant afford a MB, I'm at a point where I need a car in good shape that's reliable and cheap and wont make me hate myself in 5 years. I settled on the Hyundai Sonata. The Eco gets the best gas mileage and with its little turbo is actually one of the quicker cars in its category so I actually enjoy driving it. Bonus: this one has premium leather and infotainment. This dealer had one from a trade in. I contacted them and Brittany reached out. She explained that they replaced the entire engine due to issues with said turbo. Swapping the whole engine was the same price as swapping the turbo so that's what they did. The car had 60k miles. Engine 2k. Killer deal. Anyways, after what was, the best over all dealer experience, (I visited like 6) I decided to pull the trigger. Bought it same day. They stayed late and helped walk me through the process. I got there late because I live in Atlanta, which should tell you how good the price was. The whole process was great, they all treated me like I'd just bought an E-class, when in reality it was definitely the cheapest car on their lot. It made me feel good. Fast forward about a month, I'm driving and hear a *pop*.. loud hissing and low power. Definitely the turbo. I got home and called them explaining the situation. Spoke with the head engineer I believe. Here's where they blew my mind. They offered to transport the vehicle from Atlanta to Columbus and fix it. No charge. Keep in mind this is a freaking used Hyundai. No warranty, no 30 day grace period. They just did it. They were under no obligation, legal or otherwise to do this for me but they did and that was just the greatest customer service experience I've ever dealt with in regards to any car related situation. As much as I'd like to say that I'll only buy from them from here on, I dont see myself picking up a Mercedes any time soon, but if you buy one from anywhere else, I'm willing to bet you're losing out. Thank you!

After unsuccessfully working with several dealerships in Tennessee and Georgia, I decided to check…read moreout Mercedes of Columbus. I reached out to them about a few cars on a Wednesday. They immediately set us up to speak with Tyler. He was responsive, attentive and willing to do anything he could to help. Once we made our decision, the process was quick and painless. We did it all virtually and he delivered my new car two days after our first chat! He even noticed a little pull in the steering when he left and drove back to the dealership to make sure everything was ok. Exceptional service and he went above and beyond to make sure we had a great experience. They have gained a loyal customer and I look forward to our next purchase with Mercedes of Columbus!

Best customer service from Brittany Hairston at Acura of Columbus in Ga. She went above and beyond…read moreto get us our beautiful MDX. so worth the 4 hr drive to do business with he. thank you.

The absolute worst service department. I have tried twice to get my tires rotated. I made an…read moreappointment each time, first time they said there system was upgraded, and it might take 4+ hours. Today I made another appointment (a few months later) for the tire rotation, showed up and told it would be at least 2 hours! This is my first Acura and my last all because of the terrible service department at this dealership. For those looking to buy, everything might go well on that end, but once you need service, you will regret the purchase on your first visit. Acura corporate should really pull this dealership. It tarnishes the entire brand.

I drive only Toyotas, and thus my experience with auto repairs is very minimal :) . My Camry…read morefinally needed an alternator at 230,000 miles -- its' first repair (other than brakes at about 190,000). I had no clue as to who to take it to; I did some research, and got some good recommendations for Willy Herold. They are not too far from me, and I was able to get the car there late in the day. None the less, they were happy and pleasant, and very efficient in giving me an estimate, which was very reasonable from what I'd heard about this repair. They got the part and had it installed quickly, and it's been running like a champ ever since... Sorry I have no drama for the review, but that's what we really want, isn't it? Our cars fixed fairly, quickly and competently without drama? Well, that's Willy Herold, in my experience! The atmosphere was pleasant and professional, the shop was clean, and they inspired confidence immediately. I feel good now knowing I have a neighborhood repair shop I can trust!

Buyer beware: I bought a used Forester here and 7 weeks later a rear caliper fell off and the…read morebrakes went out. Turns out the bottom is rusted enough to cause that, and the pre-purchase inspection I had from Firestone was a joke. The dealer downplayed the issue and did not offer to take any responsibility for selling a car that was clearly unsafe to drive.